GreenSquareAccord Omdömen 

We needed a huge sycamore tree in our garden felling, the tree surgeons that came to do it were absolutely superb could not fault them at all, they were laughing all the time joined in with our conversations had a bacon sarny cups of tea, Roberto and Tom are the best, thankyou for your service.

I've got nothing but praise for them.
Any issues I've had have been sorted quickly and just had upgrade so new windows and heating!!@

the one word i can use to describe greensquare is PAINFUL. its painful to contact them and not have them reply for months, when they finally contact you it takes them more months to figure out the problem. its been 7 months now and they still havent sorted our rat problem that they caused by leaving broken old drains under our new build. we paid for a drain survey out of pocket to investigate how the rats were getting in, we literally hand fed them the information on how to fix this issue (fill the damn drains) and they still havent fixed it/ have acted like they dont have a clue whats going on. i dont understand how they are getting away with this, i don't know how they run a company and are just ok with one star reviews. customer service is the worst i have ever received. literally have nothing good to say about them.

Because Green Square Accord, I’ve got rid of their Twitter/X account if you go on Instagram and go onto their account there and make comments I cannot delete it . it’s very frustrating as a tenant, living in absolutely horrific conditions that Green Square Accord is a company. Enjoy themselves by organising an event to nominate fantastic employees. Meanwhile there are tenants living in on humane conditions.

If I could give a 0 star I would.

Had a blocked pipe again 2 weeks ago, reported the repair at 19:30 as an emergency as we couldn't use the bathroom. Chased loads and they finally sent someone the following day at 11:30am. By which time, the toilet completely flooded our flat and parts of the communal area. To state, this wasn't just water, it was sewage waste.

They sent a cleaner at 16:00 after the blockage had been sorted who cleaned a little but couldn't do much. We've had to tear all of our hallway flooring, bedroom carpet and livingroom carpet up.

Emailed the same night to complain and request compensation for replacement of floors. Chased a week ago, 1 week after sending the email, to be told they couldn't find it and I'd need to give the info over the phone again and wait 5 working days.

Finally got a response today only to be told it's just been passed to stage 1, and wait 10 working days for a response.

UPDATE: As of today, 9th May we still haven't had am official response. The lady dealing with my complaint, Catherine, advises its because of her workload. 6 weeks yesterday since the incident, disgusting really

Totally incompetent company that are not fit for purpose.
8 months ago I reported 2 exterior lights that illuminate the path to my flat not working. It is a health and safety hazard as it's pitch back there. After literally dozens of times ringing them they recently repaired one of them. The workmen said thats all they were instructed to do. I immediately contacted Green Square who said that someone would call me back within 10 days. As is always the case with these people, nobody returns your call.
After waiting on hold for 52 minutes today, I eventually got through and the guy said that he would report it as a complaint and someone will ring me within 7 days. What???? Are you for real?
GET A GRIP GREEN SQUARE ACCORD!!!!!

this is one of the worst housing associations I've been with. They take months even years in my case to complete any repairs. I've made complaint after complaint and they get in contact and pretend to arrange resolution by constantly sending surveyor and workers out to do nothing but survey the same job over and over again. Then once repairs are agreed, they then take another month to actually do anything. Also they do a botch job by giving me mix match kitchen countertops as replacement and new cupboard door that does not match the current kitchen cupboard doors.
Rent is so high for type of house and its pathetic.

Zero stars as far as I'm concerned! GSA have increased rents and deny tenants their needs with restrictions on repairs with delays and excuses. I have no storage in my small property so decided to install a loft ladder as the attic was floor boarded when I moved in. It turns out that GSA see this as an alteration and do not allow tenants to use the loft space. Apparently it is only for insulation and access by their tradesman. It does not feel like my home but a work & maintenance site for GSA tradesman. I know many GSA tenants who use their loft space! It seems I am used as a cash cow! Just a sitting duck in a shell of a building that I do not call a home as I am unable to make it how I want it to suit my needs. So many restrictions. You cannot do this! You Must not! You will not! We cannot! with the over used go to word 'UNFORTUNATELY' that GSA love to use. Every week I buy the lottery in the hope that I can escape from the miserable box that I have the misfortune to be stuck with. Communication with the call Centre is hopeless! Excessively long lead times on call backs and more often than not I don't get a response at all. Emails are not replied to. Housing officers ignore emails and calls. They soon reach out to me about a rent increase though!

Increasing rent and service charges. Simply ripping innocent people off. Very greedy due to their unfaireness with tennants in this difficult time.

My 79yr old partner lives at Old Vicarage Pelsall, WS3 4AZ. He is registered disabled, unsteady on his feet and walks with a stick. He lives on the first floor. The lift has been out of order for about 3 weeks now. He has to carry his shopping up the stairs and the launderette is downstairs, so he has to carry his washing down and up the stairs. THIS IS DISGUSTING. AN ACCIDENT WAITING TO HAPPEN.

Been a tenant in this house since 2006 and I've realised they have done no maintenance at all during this time. I need all new windows new bathroom and. Replace floor boards. Damp throughout all 3 external. Walls inside and out reported 12 months ago. And all they care about is the damn tree in the garden

WE LIVE IN FAIRVIEW COURT WS32AZ...ON FRIDAY 2ND FEB, 3 GUYS CAME TO WIRE IN NEW SMOKE ALARMS( 4 in all ) SORRY I DO NOT KNOW THE NAMES. WORK FOR CCSS GROUP. IWE CANNOT SPEAK MORE HIGHLY OF THEM, ALSO SEVERAL NEIGHBORS I HAVE CHATTED TO ARE VERY PLEASED WITH THE WORK THEY HAVE DONE. PROFESSIONAL , FRIENDY, PUT US AT EASE ABOUT THE WORK THAT NEEDED DOING.ALSO THEY HOOVERED AND TIDIED UP BEFORE LEAVING. SO A BIG THANKYOU TO THEM ( HOPE THEY GET A BONUS !!

GSA are terrible now. My kitchen is falling apart. My sink has been leaking for months. They've know about it since September. The communal gardens are full of rats and rubbish and have been left like it for years. Our housing officer just says there's no money for maintenance and couldn't care less.

Has anyone been in arrears of just over 2000 like me and have been told could be evicted.

My 84y mom fell over in her flat. The local staff attended and saw that she was physically OK, but as they did not provide her care, they just notified me and then left her on the floor. They even would not just sit with her, until we arrived 15mins later. Cost was the main reason. GSA are not as good as they once were. I would not recommend anyone to use them

Had a problem with a GSA tenant for ASB. Took GSA over 2.5years to deal with them. Police, Local MP and Wiltshire Council involved. My family could not understand why nothing was being done or taken seriously. So requested Data Request concerning the two GSA allocated Case numbers. This was received by their own Info Governance Office. Found that GSA staff involved, housing officer and Enforcement officer had made false accusations about my family and I. Told both Police and local Council lies too. Even using various laughing emoji's within their internal emails to each other, to mock our situation. In the end tenants were moved because they requested a managed move, not because of their behavior. Since then various decorator's, contractor's have been in the property repairing it, I suppose that it Karma ! Even wrote to C.E.O, got very little interest. Put a complaint up through the GSA complaints process, All I got back was they would not have changed their investigation in any way ! Even though dairies and Audio and CCTV was provided. So GSA like to make up lies about people who are not their tenants and do little to deal with ASB tenants. Might as well just rip up and throw away their own policies. Total disgrace and I can physically prove every part of this review.

Leaving a disabled pensioner with an unsafe potentially life threating broken disabilities shear door, they think two bits of wood to prop up a heavy metal door that lifts up is safe!!! Five months still nothing.
They are horrendous.

From the day I moved in to the day I moved out GreenSqaureAccord have been absolutely awful.

Initially they allowed two kids, two dogs and a parent to live in a one bed flat and told me I couldn't have pets. When I raised concerns about the noise levels coming from upstairs, I spoke to someone on the phone who reassured me they would look at this, but then emailed me two months later asking me to remind her about the concerns!

Now I have moved out they have continued to collect rent and owe me additional money for overcharging on the service charge. No one seems to know who can pay my money back to me and the customer service agents can't speak to anyone in finance on my behalf either?! On top of this, calls can't be escalated, no one else in any other department can be contacted but they can send high importance emails...which is absolutely useless.

STEER WELL CLEAR!!!
There is damage to my gas box as when I moved in there was a tree growing from under my block paving and breaking my gas box, reported this on numerous occasions over the 3 years I’ve been in this property to only get a response yesterday telling me it’s my problem to sort out and that I have to pay someone to take up the block paving and get rid of this tree, all they can apparently do is fix the gas box everytime it breaks! Looks like I’ll be getting very friendly with the contractors who have to fix the gas box every few weeks as I’ll be seeing a lot of them. I am not paying for work to be done on THERE house as they like to constantly state that it is THERE house not mine!!
Also have had the same problem every winter with the boiler breaking, they don’t bother to fix it for weeks when I have a special needs child in my home, How this housing association are still legally running is beyond me, they have an absolute disregard for any duty of care they have for vulnerable customers and seem to live in a daydream where they believe their tenets are responsible for paying for the repairs to the house that they own! Absolutely appalling company, don’t bother!!

So my mum died last year, I was living with her, I had to report it to the housing as I was now a sole tenant. It took them a while to find a one bedroom flat for me but eventually it happened around July 22, they said I wouldn't move straight away as they needed to make adjustments to make the property rentable. But it was near to the previous address (15 mins away on foot.) When I was shown around the first thing I pick up on is the smell, I couldn't place it (I can now, it's damp) I didn't like it and said I didn't want to take it now I had inspected it, but they said they wouldn't offer me any other properties and that I'd be taken to court, so fear through intimidation I buckled and downsized. They wanted me to move in that week, no consideration that I a) couldn't drive b) had work commitments c) had to rely on my brothers who also had their own commitments. Accord "out of the kindness of their good will" let me rent both properties for a month while I slowly transitioned from the house into the flat.
I have initial problems, a 3 pin plug for the oven (mine doesn't have this) only room for a mini fridge, well an alcove for a much larger fridge but no socket, so I ended up buying a super long extension to compensate. Oh and a light switch that started smoking on the very first day of moving in, an electrician did come out very quickly and fixed the light switch, he said there was water in there and that it had rusted. He also replaced the 3 pin plug with a proper oven outlet and then connected that up for me, he booked in for someone plaster where the 3 pin had been because the new plug wasn't quite as big, no one ever did come in to fill in the crack.
So here I am 9 months later, I have 4 neutradol around the flat to hide the smell. I constantly see dead woodlice (sometimes living ones crawling on the floor) little black worms I had to google (turns out they are drainfly larvae so I am buying pipe cleaning fluid to deal with them right now) and I now know why there was water in the light switch, as the flat above seem to have a leak and the water trickles down, I'd say 70% of which is above my toilet so I never have the lid down now, and the other 40% reaches the adjoining kitchen, you haven't quite lived until you've seen water dripping off the fluorescent tubing in your kitchen. I'll never know what "adjustments" they were allegedly making in that 7 month stretch but It wasn't to the plumbing.