GreenSquareAccord Omdömen 

I will keep this short as possible! I had a rotten window replaced last July ( in summer) quite a big window which was wood . And it was rotten. Damaged window. water damage.
IT TOOK GREEN SQUAREACCORD NEALLY 5 YEARS TO REPLACE IT ( 5YEARS ) I AM PUTTING 10 QUID A DAY IN FLAT CUS OF THE WINDOW
After hundreds of emails and constant phone calls in 2020 to 2024 . Honestly I just gave up with it .wasn't getting anywhere with them . When I did finally get though to them on phone . Was told on many occasions to do repair form online. They just kept messing me about and lieing. Then they sent a few surveyors to my flat 4 in total over the years ... all surveyors said it needed changing immediately..
Anyway eventually I had a phone call last year saying that they was sending onother surveyor to measure the window again..I thought here we go again .. the bloke measured the window..a few weeks later .to my surprise. They rang and said. We are replacing window...I thought OK. Its only took 5 years ...they put in A PVC window in .and of course it was installed In summer no drafts etc / they still had to come to my flat 2 times after installing
to fix issues with a brand new window/ Over the last 4 weeks when temperatures dropped I noticed and checked the window there are drafts all around the window frame .the windows are warped don't shut properly..the draft that comes from the window sill is unexpectedly FOR A NEW PVC window... they ripped the old window out which Damaged the window sill .. they didn't put any foam around any of the framework .window itself isn't in the right place .
The old window was 100mm frame/ the new window is 50 mm so it don't even fit in .they had to bring the window forward on the sill .left a 50 mm gap all around the window the just put 50mm plastic capping around the window..which is already coming away from the wall because all the drafts ...its not good enough... the new window is worse than the one they took out
Tried to call them no answer. Emailed them 6 times the last week .no response at all .. the window is that bad I've had to put a old duvet .across the window sill and tape all around the window frame and the windows that open . I am absolutely disgusted BOTCHED ....
You won't answer my phone calls or emails again. Im not a well man severe mental health issues and disabled they don't care .I cant take much more of this terrible housing association..0 stars
On a side note and I hope you see this GSA
got to move to UC from old legacy benefits...they have already sent me a letter threatening me over rent . As the move to UC takes a few week s . 4 weeks at the most
In the letter they they say its unexceptional to have 4 weeks rent in arrears..let's see how long it takes to ring me or send me another threatening letter.... cus you won't be getting housing benefit....
Let's see ....

I’ve waited 2 years to have 2 leaks fixed. For the first year they have nothing on their system about it … I called at least 4/5 times about it so I was confused why that was the case. This year I’ve been calling almost monthly in regard to it and only after filing a formal complaint I’ve had an update on it and yet still nothing has happened.

Also, for 9 months they have overcharged me on my rent. The only reason I found that out was because I had to request a tenancy agreement and it didn’t match the amount they were taking out my bank.
To make matters worse the accounts officer dealing with me/it didn’t reach out when he was supposed to. So after I filed a formal complaint he reached out and is only trying to refund me for 8 months … so I’ll be out of pocket for the companies mess up.
In my opinion I believe it may be some form of retaliation for filing a complaint against him.

Appalling customer service, I have no idea how they’re still an operating company because they’re terrible.

I have waited over a year to get my leaking Roofs repaired.. they keep sending out assessment people who recommend major repairs, or new roofs. (Both dining room and garage .. ) but I get only excuses, and more dates to get it done by…nothing happens. Now they have given me dates, only to be re arranged twice more. This since Oct 23 . . But. They are happy to keep putting my garage rent up… and taking the money !

First time buyer purchased a 50% share in a flat through accord.

I moved out of the property four years later with permission from Greensquare to sublet it as I started a family and needed a bigger home.

Greensquare Accord called me one day and explained that I no longer had permission to sublet the property and that it needed to be sold.

This left me trapped with a need to pay a mortgage on the flat, rent on the flat as well as council tax, none of which I can afford alongside my mortgage and other bills.

There is no duty of care or accountability on their part. The property has been for sale for eighteen months and remains empty whilst I can't afford to pay my bills.

Been waiting 20 years fora new shed door
They recently surveyed our bungalow for new windows and doors and replacing our heating system with air pump heating
We gave never used our heating I. 30 years so I couldn't careless what they put in this place cos I'm not ever going turn the rubbish in
Absolute shockingly bad company

They are a waste off time housing association i have been told by them they will not replace my widows and doors .in the summer can not get my back door and front door open because the frame swells up .also been asking for a new kitchen for over 25 a years and also have damp in my house I have two disabled people live in the house my partner and daughter both with health conditions but they don't care what so ever all they care about is getting the rent money. My rating is zero .

Unprofessional and poor customer service , I been 3 weeks with out heating or hot water , every week in my off day their engineer is comping at 4 o'clock for 10 minutes and said I did repair but no hot water not heating in my home . I believe they work unqualified people to pay them less .

The communal washing machine has been out of use for six weeks. The repair man attended and said the part had to be ordered from America, add on another four weeks.
GSA refuse to provide a temporary replacement, or refund service charge to tenants to pay for alternative ways to wash their clothes.
These people are elderly frail and unsteady on their feet. One tenant has cancer and they refuse to entertain providing an alternative. I have asked twice how to complain and who the ombudsman is and this has been ignored.
I wish we had never moved my parent into one of their properties.

Greensquare Accord and their tenancy officer, GreenSquareAccord have threatened me today with my Tenancy… Greensquare accord wanted their surveyor To come into my home today to carry out a survey for asbestos which they did the same thing six years ago. I have rang Greensquare Accord for the last seven days asking that this visit could be cancelled as my brother has just died less than a fortnight ago
The Tenancy Officer Has threatened me that if I do not respond by the 14th of October, she will take my tenancy off me. I accuse Greensquare Accord of being bullies, trying to intimidate me
I never knew an housing association could be so cold with no compassion .
I’ve been a tenant of Greensquare Accord for 14 years which I’ve been discriminated against. By previous Housing Officer and various other members of staff who do not like transsexuals, which is what I am.
Why should I apologise for who I am when Greensquare Accord keep bullying me intimidating me….

Shame I cnt give 0 stars.

Bought shared ownership with greensquare. Reported an issue with heating loss during warranty was told boiler is fine but could be a leak. They didn’t make any notes on file so are refusing responsibility. Day 5 of not hearing or hot water and mould damp walls due to a leak in the wall. New build property and has clearly been there since it was built but only just come to light as I noticed mould. Everyone speaks to says your outside warranty and denying all knowledge. Will su them for compensation on this. AVOID them

What a terrible company (housing association). My kitchen cupboard came away from the wall and it's taken 6 months for them to repair it, avoid this housing association if you can, they don't care whether your disabled or not, once they start collecting rent that's all they care about.

20th May I reported it, November they say they can do the work.

I have been a tenant at on of GreenSquareAccord accords properties since 2019 and have had mould in my flat since 2020 I have a 7 year old who is coughing up blood and am now pregnant and very scared for the health of my family. Housing officers don’t reply half the time and when they do they can’t help with anything. AVOID this company if you have any other choice, only care about money and not the people they have a duty of care too.

We had many issues until we spoke to a man named Wayne who managed to get all of our issues resolved for us and was very friendly and understanding when we told him the issues we had been having. Thank you Wayne for helping us finally get the jobs done that we needed

This place use to be a great place to work but since Fran Sargent was employed it has turned into a complete disaster. Fran is a complete bully she’s made members of her team go off sick with stress, she speaks to people like they are something on the bottom of her shoe. Before she came here there were a full team of surveyors every single one has left because of her bullying, micro managing and her poor managerial skills. She’s employed half her family and when she worked at her last housing association WHG the employees also called her a bully ask anybody at WHG about Fran Sargent they even set up a Facebook page about her being a bully doesn’t this just show it’s exactly what she is. She has made her team scared of approaching her. I would not recommend anyone taking a job while this bully continues to work here. Unless you want to be over worked under appreciated, under paid and bullied where you will end up off sick or in a mental health hospital.

Total money-grabbing cowboys with no care or empathy.
Quite simply in this for the coin, with no care or thought towards the customers
i would strongly advise against using if at all possible not to get involved with this company
they have no sympathetic approach considering the sort of property they are managing
when a relative passes away in one of the properties they manage
they will immediately start chasing the next of kin for money
i half expected them to turn up with a card machine at the funeral as they are that callous

It has also come to my attention Greensquare owe money and we have had debt collectors in the building. Awful company. Fails to deliver in every aspect. I live in a communal building that is cleaned once a month currently (and cleaned is a strong word). My door buzzer hasn’t worked since moving in February 2022. Grounds are not maintained. I’m not sure what my nearly £100 a month service charge is being used for. But, they have acted very swiftly to remove a doormat from outside of my flat, cited as a tripping hazard. Please don’t make the mistake of getting into a greensquare property like I have.

Update: buzzer repair was booked in, no word from contractor on agreed repair date, phone greensquare to advise they were a no show, call got disconnected and I was never called back. Greensquare have also removed £80 worth of fishing equipment that we left hidden out the way by my car to dry. They have also taken a car mat that I left out by accident after cleaning my car and one of my neighbours clothes airers that they use in the car park as drying your clothes isn’t always great due to damp and mould. I will say my housing officer Corinne is always responsive and willing to help, it’s a shame that she’s trying to help in what is a broken company.

Spoke to Wayne. Although I called up to make a complaint with regards to issues with my garden. He was fantastic and understanding. Very helpful and professional. Thank you Wayne. Excellent customer services again, from Green Square Accord.

As a former employee I can say every customer is correct. There just all pencil pushing cowboys.

They don’t can’t about customer service just numbers.

David Groom
Mark Dickson-Heathcote

Have no idea how to run things properly.

Shame I can't give 0 stars.
Paying £100 a month service charge.
No cleaners on site for 2weeks
Reported rats in the bin area.nothing has been done.
Reported smashed glass in the communal door..nothing has been done
Overgrown gardens and ive been told the gardens are fine.
My front door is not a fire door and is illegal.
Next step is property ombusman

Green Square Accord are an awful housing association. I have been a tenant since 2016 and have had nothing but problem after problem. Main roof leaking since 2018 still not fixed. Had a leak on my radiator in front room rang them to report, waited 45 mins for someone to answer the phone to tell me it’s booked in for 5 weeks time as not urgent, 2 days later the boiler broke due to the water pressure from the leaking radiator, rang them back, waited another 30 mins for someone to answer to be told they will add the boiler to the radiator job as I have an electric shower to get hot water and now it’s not winter I don’t need heating! She said you’ll have to boil the kettle to wash the dishes! 4th day the leak became uncontainable was having to empty the pot every 20 mins, rang them back up, waited 20 mins for someone to answer to be told it’s not an emergency someone will be out in 7 days! I said well how am I suppose to go to bed when it needs emptying every 20 mins! The lady on the phone replied “YOULL have to think of something” when I said I wanted to put in a formal complaint and speak to someone senior she then miraculously came back saying they will do it as an emergency this time!
What is wrong with you people! I hope the company goes bust and someone decent takes over that actually know how to run a housing association.
I don’t understand how they can keep getting away with the way they are working and nothing ever seems to change apart from getting worse!