GreenSquareAccord Omdömen 

No heating or hot water for over two weeks,mold in several rooms, data breach, rude, controlling and intimidating Housing Officers. Ongoing complaints regarding repairs and a Neighbour since 2018.

Go through Complaints Procedures with GreenSquareAccord and contact Housing Sector.

What an absolute joke this housing association is. There was a fire very near to my sister’s bungalow (who’s a pensioner) which had been started in someone else’s property. The fence and shed in her property has been completely burned down, her bathroom window is cracked, the fascia is burnt on one side. When she rang green square she was told they will not replace the shed as it was a gift!!!! So she needs to replace it herself. For god sake, all she gets is a pension. Why should she replace it? The people that live in the property where the fire started said they will pay for part of the fence. But green square said she has to pay for the rest. I’m absolutely fuming about this. I WOULD GIVE NO STARS IF I COULD.

Excellent customer service. Spoke with Alyssia, in customer service, who was fantastic. Lovely telephone manner. Patient. Understanding, and very helpful. Thank you so much.

Utterly abysmal customer service.
Our estate rent charge wasn’t set up (unbeknownst to us), despite our lawyers submitting EVERYTHING Green Square needed.
3 years later and we’re hit with a bill to cover the lot, with threats of legal action if we don’t pay in 30 days. Which we did. Paid in full.

We recently received our bill covering 25/26, and despite saying to call 2 different numbers to set this up, no one is calling me back.
I’ve left 5 voicemail messages. 5.
Yet you’ve sent me another letter threatening legal action if I don’t pay in 30 days.
How exactly would you like me to pay if you don’t answer the phone, or respond to voicemail messages?

No surprise to find such a low truspilot rating. Awful company.

Worst housing association ever.
Ignore repairs or say people will be out to fix things then they never turn up and have left me in a property that should be condemned the mould and pest problems are horrific.
I have been laughed at for having OCD by a member of staff, was told I'm not allowed to make a complaint and hung up on numerous times. My emails have been ignored. I've been accused of lying about not being home when repair people have so say been (they haven't) on the very rare occasion they have been out to look at a repair (not fix just look at) my property has been damaged and once stolen. I have reported this and all I got was our staff wouldn't do this.

Try get repairs, definitely oap left out, we without hot water boiler down again ,took mp to move them but not unti end month no heating, no hot water wash up.
Must boil pans and kettle not easy I'm immobile,
My wife,both,rheumatoid and osteoarthritis, Empacemia, to date lost bladder to cancer,need hot water to ensure no x infections. But now association claim no knowledge until mp rang, in truth they ignored
Request weeks, they removed cistern as claim boiler far cheaper,more hot water, that's not correct. Lies. Ut it's suggested money making, now every about them money motivated, don't care how, even resort false claims rent arrears, I sent fully Completed eviction notice, which I new false, but. They instead rang wife on mobile Quote, if you set up direct debit today it will stop court, 64 pounds week out pensions. I checked w.c.c. benefits dept , it was 100% false by greensquareaccord, part already paid balance ready as per agreement between association,
FACT. CONTACT W.C.C.BENEFITS DEPT 15 MINS TO GET CLARITY. GREENSQUAREACCORD STAFF GIVEN 7 WORKING DAYS REPLY, NO REASON KNOWN OR
GIVEN. YOUR NOT ALLOWED PAST CALL CENTRE IF THEY CHOSE, NEW POLICY TAKE MONEY LEGALLY FROM BENEFITS, REFUSE GIVE DATE CAME INTO FORCE, UNFORTUNATELY THEY STILL REMOVED MONEY VIA WIFE AND I PENSIONS AFTER TOLD FALSELY TAKING MONEY, THEY ARE WHOLLY MONIES ORINTATED, REPAIRS IGNORED,OR SUDDENLY TENANTS RESPONABILITY, OR THEY CHARGED. EG SINGLE MUM DOOR LOCK NOT WORK, HER TO REPLACE OR REQUEST CHARGE .

THEY CLAIM HOME MUST BE SECURED FROM CRIMINAL ACCESS, IM 72 SIDE GATE FITTED BY GREEN SQUARE NOW ROTTEN BUT 84 DAYS BEFORE
EVEN LOOK. SILLS ON DOORS ALL CANT BE DONE UNTIL SURVEYOR LOOKS THAT MONTH AGO,

This company is the worst I have ever had to deal with, they do not bother about their tenants , my daughter has been attacked and verbally abused by a tenant and they don't want to know , she is now suicidal because of this man that shouldn't be housed near other people, if you ring them they are so down right rude to you , just awful company steer clear of them

Very expensive rent and service charges, very bad

These lot have been phoned by environmental health because bin area is too small . Landlord nos cba but I want to speak to Ruth yes the directors because its crap here. Trying to sell flat service charge gone up by 100 why they do naff all. Will carry on fighting for justice while tjry sit in there offices taking our money doing buggar all

absolute USELESS landlords they have left a block of 46 flats of elderly, disabled and vulnerable residents in swindon with neither of the 2 lifts working leaving elderly residents trapped on the ground floor unable to get to their properties aswell as myself who lives on the 3rd floor unable to leave our flats for well over 4-5 hours now i have phoned them several times to be told the engineer is on site well they park below my flat window and no engineer has turned up and both lifts still not working 1 of the lifts has been out of order for over 3 days now.........completely shocking how they can treat their residents like this i WILL BE GOING TO THE LOCAL PAPERS

The home generally is well built... However, this might be because of the workers used or an individual rather than the company, but we've encountered issues with wiring in the kitchen and the decorator/s also skipped priming the walls/ used cheap painting methods so repainting has resulted to areas or the first paint peeling.
These things can be easily resolved mind, but Customer service is highly hit and miss. We've bought a home <2 years old and we've had to chase GreenSquare for 3 weeks to simply change the details of ownership to ourselves (still waiting for this to be addressed) so we can have the kitchen wiring addressed.
P.s. The wiring issue is that when we switch on the socket that the washing machine is designed to use, it trips the whole fuse board. My partner and me work in healthcare and need uniforms so this affects us on different levels.

I wouldn't trust this pos overrated, overpaid joke company to flush a toilet!. Lying, scheming, bonuses giving to the over weight Chief exec & seniors, but neglect repairs & lie to tenants & staff!. Do Not Trust them!!!
Dont pay your rent if you have outstanding repairs, keep in in the bank & take them to Court for Disrepair!

The cupboards have warped in my kitchen since the new units have been fitted.Waterlocked and chipped away.Within 6 years the kitchen units are barely fixed.Twice fitted they have fallen off and pulled out the pegs so the cupboards were not attracted anymore.Glued the cupboards but poor quality kept breaking

Bullying housing officer because I am disabled and cannot tidy up my property very well threatened for 9 years with eviction

Heating and hot water.
Since the 27th February we have had no heating or hot water and it’s been very cold for the last few days, between the 14th February and the 20th February we had the same problem and it was zero or lower for those days. On top of that we have just received our new yearly rent and service charges letter. I know that the price of things have gone up but l think GSA have gone mad. ie last year my service charges were £29.51 per week for the year 25-26 that has gone up to £86.89 per week. O the long list of charges (and l keep mine for years) there is a new one on me, INTENSIVE HOUSING MANAGEMENT £10,117 between the 23 flats. Fire risk assessments have gone up by £10,000 and the communal electricity has gone up £10,000 as well. As has been said many times before on this website GSA only want to take as much money from it’s tenants as possible. I have been in touch with my MP and CAB and hope to get some answers from them and GSA in the near future.
As you know to get on this website and start a review you have to give a minimum of one star to start. I normally give them minus 2 but today they get -5 and even that’s being generous.

Green square have spent all there money on new houses so can't afford to do major repairs.
I'm in a tiny 1 bedroom flat, that has 1 double radiator and 3 singles and am being charged £60 per week just for a heating service charge, they had people come of and condemn the heater but ad they can't afford to replace the heater we are going to be mad to move so they can sell the building, there doing this with all there old buildings.
Trading standards or some one needs to get involved before they loose all money and force familys from 2 blocks of flats to move

Hi

Rowena Evans was brilliant at sorting my application out, professionally and efficiently.

Ty

I am a visitor to GreenSquareAccord properties.
For 5 years they have imposed a block on me- refusing to allow me to contact the company in any way.
NOT a contact management plan… a block.
Put there by a manager.
Because I complained about health and safety.
I have been assaulted 11 times by ‘garden club’ members in 5 years. Tenants chosen by GreenSquareAccord to run the property.

They refuse to investigate my assaults.
They refuse to respond to my emails.
They have told customer service to refuse to communicate with me.
They have told a tenant (but not me!) my behaviour is so ‘abhorrent’ staff don’t want to come into work.
They have told a 65 year old tenant that if she continues to use me as her advocate she will be evicted.
They have told the same tenant that if she doesn’t ’modify’ my behaviour she will be evicted.
They have told her I am not to be on the premises if a manager is there (but not how we are supposed to know that).

When the tenant asked to see evidence of theses allegations made against me, she was told, in writing, to seek ‘legal advice’.
They have not supplied any evidence, have disclosed my personal details and threatened a 65 year old tenant with eviction if she continues to associate herself with me.

She has mould in her bedroom I tried to report in April 2024. But I’m ’blocked’ and can’t chase it down. The mould is still there.
The trees outside the property are over growing the building.
They have gravelled over the communal lawn.
One tenant controls, dominates, bullies and harasses the other tenants… the cleaning staff have been harassed by this tenant, they have video of the tenant attacking another.
GreenSquareAccord’s response? To give this one tenant a glass greenhouse, 3 sheds, his own private allotment (4 rods) and the freedom to attack (so far) 3 visitors, cleaning staff, 3 tenants and myself- 4 times.
Anyone who complains about his behaviour is told to go to the ‘local law’ [sic] or ‘take legal’ action.
I’m not a tenant. Thank God. But unfortunately, that also means I can’t go to the ombudsman.

GreenSquareAccord Housing Association is an abomination. They are taking funds for services they are not supplying and ALL complaints about management are dealt with by the managers complained about.
In 5 years, they have not interviewed ONE SINGLE TENANT or THEIR VISITORS.

They run GreenSquareAccord as a WhatsApp group.
And if you are not in their ‘group’- tough!
Go home.
Only this IS their home.
I’m 62 years old with an Indian wife and I’ve travelled throughout the Middle East and Asia, the America’s and every single EU country.
I have NEVER encountered a company whose core-policy is so fundamentally flawed.
It is the intention of GreenSquareAccord to force tenants (the biggest, most bullish) to manage their properties for them.
And to facilitate that ‘DO NOT COMMUNICATE’ is their fundamental company policy.

Poor customer service don't like paying for repairs done rather the tenants than them neglect disabled people's needs no care at all for tenants. Ignore tenants totally worst company I've ever dealt with poor service all around there moto is ignore it will go away mould damp paint peeling from ceilings talk to yourself tenants it's the pits honestly.

No hot water, no reply to emails about this urgent repair. Why are they in Birmingham now? They are totally incommunicado.
Two horrible people in Tenancy division: Olivia Plumb and Leanne Bettis who do not care at all about you. They will happily try to evict you and lose no sleep doing so.