GreenSquareAccord Omdömen 

I regret renting a house from this company due to the ongoing issues I've encountered. I've been waiting for over a year for them to complete necessary repairs. They have a history of providing inaccurate information about repair status, showing up without appointments, and frequently failing to keep their scheduled appointments. Additionally, their contractors often seem disinterested in doing the work and attempt to pass it on to others. The quality of their work is far from professional standards. Despite my complaints, I've received promises that were never fulfilled. I would advise others to consider these issues before choosing this company

About 15 years' ago my wife and I purchased our first property, a 50% share with the other 50% owned by GreenSquare Accord.

It's all we could afford at the time and poor luck on our side (buying in 2008) meant the flat is only just now worth what we paid for it having been in negative equity for a long time.

We've lost money each month subletting the flat for the past 10 years as we couldn't afford to sell due to the negative equity and GreenSquare Accord recently got in touch to let us know we were no longer allowed to sublet it.

Fine, we thought, the property is back to its original value so we'll be able to sell it for the same price as we bought if for and at least get a small amount of money out of it. When we bought the share we had a 100% mortgage as we needed somewhere to live and didn't have a deposit - our mortgage interest rate is high and we haven't repaid a lot of the mortgage.

Fast forward to today and our buyer's lender is unable to offer them a mortgage for a couple of reasons:

Firstly, the length of the lease - what we didn't realise is that Accord doesn't pass the full lease on to shared ownership tenants; accord has access to a 155 year lease whereas they've apportioned a 99 year lease to us as shared owners. With 85 years remaining on our lease the lender's surveyor has down valued our RICS valuation by £21,000. This seems unfair given those people who could afford a 100% share receive a 155 year lease.

To extend the lease, we're required to pay Accord's legal fees as well as our own, and we need to pay £600 before we're able to get a quote to extend the lease (then I have no idea how much it will cost to extend the lease) either way we don't have the money.

This bit makes us feel poorly towards shared ownership as an affordable scheme and I can't get my head around needing to extend the lease of a property as a first time buyer. Why doesn't Accord give access to the full lease to shared owners?

Furthermore, as the property was down valued so heavily because of the lease length, the value of 50% has fallen below £50,000 meaning the lender is unable to lend based on their criteria.

I've since been told that the ground rent I pay to Accord is more expensive than any lender in the country is willing to provide a mortgage against.

Therefore I'm currently trapped with a property that Accord will no longer allow me to sublet (at significant loss to me as the mortgage and rent is more expensive than the rental income), which I can't afford to extend the lease of, and which a buyer will not be able to get a mortgage for.

A scheme that's cost us a lot of money, caused a lot of stress and now seemingly leaves us with nowhere to turn.

Avoid green square moved into a flat in October 2022 had several issues that still haven’t been resolved we had a sink that wouldn’t drain which I had to sort out myself after months of waiting for them which needed all the pipes changing a shower that worked for less than a week and took them up untill a week ago to fix the flats moulding meaning our bedroom is unable to be used our sons bedroom is the same we’ve been forced to use the livingroom as our bedroom and green square just don’t care countless letters about rent that’s “overdue” after being paid was told at the start of the tenancy that we are required to pay a minimum of one weeks rent to start with I paid two weeks rent after 2 days in property we were bombarded with letters and emails and phone calls stating we had to pay the full month as a deposit after an original agreement of two weeks we’ve been lied to countless times and now we have received a letter regarding “collection of possessions” from the same woman I’ve had many arguments with due to the rent they want to take our belongings and take us to court because we paid our rent by the sounds of it I have the letters to prove this and all bank statements to show rent has been paid so they need to sort their systems out and see that rent has been paid every month and also get some one who knows what their doing the communication with greensquare and the people renting from them is the worst I’ve ever seen this company is a joke. We moved in due to our house of property not being safe for our new born and this property is riddled with mould I didn’t realise pink mould was a thing untill we moved in. They only care about money and not the people this company is a literal scam and joke.

Once again this company fail in their duty of care toward tenants.
I live in a block of 6 flats which,on the whole,receives scant attention regarding repairs and maintenance.
Personally , i have had a leaking roof for 8 years, which GSA have half heartedly addressed twice in that period. After contacting the repairs line {not easy} numerous times, I was lied to on several occasions, and generally ignored until I withheld rent.
When finally scaffold was erected,I spoke with the contractors and was told their remit was to do the bare minimum, only patching a couple of places when id reported the leaks as coming into every room , and in several places in each room. This has not fixed the problem, so my furniture gets wet,ive had to move my bed to prevent water dripping on my head, and mould covers my bedroom wall. The ceiling in the bathroom sheds bits of plaster occasionally and the kitchen develops puddles.....
Last November my boiler was condemned.It took GSA 100 days to address this after endless furious phone calls...and so this compounded the leaks/mould problem. Oh, and the window frames are all rotten to the point you can see through the holes in them.
All in all, a criminally negligent company.
Raf ... Moseley

Kicked me out if my home of 14 years because they found it easier to evict everyone and I had to pay the £700 for the pleasure. Please don't not use this company if you are looking for a home. Only use GSA if you are totally desperate and have no other options became you are simply a profit figure to them

Worst housing association ever stay away

Their is no heating at Hebredene House Cricklade and they want you to pay £23 weekly for an service you don’t have and your cold

Charge you for rent when you haven’t even moved in

Who pays for heating when you have none disgraceful

Should be reported for misconduct and breaching tenancy agreement

No heating mentioned in my tenancy agreement so my tenancy agreement is infact void

Do not go near these disgraceful company their do not forfeit your rights as an tenant in any capacity

Residents pay monthly rates for gardens, gardeners are only allocated a short time cos of the cost . Which means the garden are butchered by amateurs. Resident don't have a seating area where they can meet up, they have to sit in the smoking area. Seats are warped and rough, greensquare want the residents to paint the seating, most residents can hardly walk. It's a joke. They have to pay a well being tax???? They told us when we merged with greensquare , there would be lots more money for repairs, that waslike!!! Everything is the same. .

This organisation are quite literally becoming a standing joke
Housing officers who GHOST you
CEO never replies to emails personally gets some admin Joey to respond promises to resolve issues guess what GHOSTED again they blatantly lie cheat and undermine you as a human being

Greensquare/accord. This money grab company, only replies when it suits them. They supposedly repaired cracks on a external wall, and promised to come back and paint said repair?
Have contacted them on more than one occasion to find out when some person will come and finish the job.However yesterday 25th July Iwas told by email, that I was responsible for doing the work myself.That’s fine, I will end up doing it myself when I get some money saved. I am 79 years of age, prostate cancer and still receiving treatment, also a medtronic fittied at the base of the spine, which stimulates the brain to allow myself to walk a little better.I also have a stent fitted, due to a heart attack. My wife also 79 is in very bad health.survived a stroke, she cannot walk for more than 5/10 yards. Also she has a damaged back, and operated on twice, but still no better, now she has been told that she is has diabetes, she is also registered as chronically sick and disabled, but GSA are all medically qualified, so then becomes judge, jury and executioner, they could be just what the NHS with all their medical qualifications. I have tried to get into contact with the CEO Ruth Cooke,only her photo is available, no email, no phone number.We the taxpayer pays the wages of your staff along with the rent you receive. In fact, it comes to light that GSAtook two lots of money from my bank approxover 500 pounds without my permission. Naughty, naughty.The lord giveth and the lord Taketh away.

If I could give 0 stars I would but cant. Had no heating since 15th December 2022. Think they may have fixed it july 2023 but will not no till its cold again. As soon as they left our hot water went. Had none for 2 weeks they came sorted it out lasted a day then all back to square one and we are still having problems. I've done all the chasing made all the calls as they font give a s___. Had a bike accident during this time so had no money now they seem to call me all the time about there rent funny dont you think. I hate green square accord if I could move to another I would they are getting me depressed to hell not just me but my hole family. Take your money but font care and anything else

I've been a Greensquare resident for 9 years. They're appalling. I will list their incompetencies below:

1) Left me with no hot water or heating for 2 weeks, they only fixed it because I contacted my local MP.

2) I had a gas service and the worker flooded my property, no support or anything offered by Greensquareaccord

3) My Electric check has just been completed since 2014, now 2023!

4) I've never had contact from my Housing officer

5) The communal areas are disgusting- Not hoovered, smelly, unclean, untaxed/mouldy vehicles in the car park, grass not cut. What am I paying service charge?

6) Rent & Service charge have increased by £133, isn't it meant to be Social/affordable housing. They take your money and provide an inadequate service.

Does not even deserve a star , absolute disgrace, they will not replace anything that needs replacing , and they will not repair what needs repairing , they fob you off, even the complaint’s department dosent call you back when they give you a window of 3 days been a 3 weeks still waiting for a call from them,

Worst company experience ever. We have serious issues with their tenants. This includes anti social behaviour and theft. GreenSquare find nothing wrong with the behaviour of their tenants even though the police and the council know otherwise. No reply, very laxed and no help from GreenSquare. Avoid them if you can.

Utterly incompetent staff working for a company that is not fit for purpose, Alot of the horror story reviews ring true to my experience and I can confirm they are that bad if not worse.

I have been in my property about 14 years first it was caldmore housing, then accord, now green square accord.
Before the housing officers would use bullying tactics to try and get there own way for the housing association, they would even bring a male member of staff and call him and asbo officer even when they wasn't, even gave them a false name.
Since I posted the last bully boy tactic visit on YouTube I haven't had no more visits.
Neither do I want any more visits of those awful horrible people.
I have told them that any interactions with accord now greensquareaccord will be recoded for my own safety.
I have been promised repairs they either get half done or not done at all and this is only after an inspector and a housing officer visits.
They have admitted 4 times over the past 6 years I need a new back door and the windows need replacing because the seals have gone and have heard nothing since.
Don't imagine it will get done unless there is a government grant, like with any upgrades or repairs as GSA is about profit first and tenants and staff welfare last.

I would give them - stars, i am a shared ownership tenant and we are currently 4 months into a complaint which they are refusing to address or resolve. I have involved citizens advice. They are currently breaking the conditions in my lease with a complete lack of communication regarding my rent and in Nov and December decided to increase my DD by £60 a month with no warning when they realised they hadn’t taken the correct amount from my bank for 2 years. I will use their words ‘the arrears (through their errors) were swept up in your ongoing DD’ they did this by whacking £60 on my rent. The only communication received was a direct debit mandate form after the money left my account. No explanation or conversation about how to resolve two years of their mistakes. Did I mention they are short staffed as this is something which apparently is justification for this mess. It took 1 month to respond to my telephone call. A further month to my email and we have now missed two deadlines following their complaints procedure.

Shared ownership
Is a joke. Huge hole in roof due to general wear and tear. GS refused to fix it even though I pay buildings insurance to them. Mould start appearing on ceilings - so I have had to take out a bank
Loan! Single parent and all that. Disgusting organisation.

Again I would not give GSA any rating at all in fact l would give them -5. Four weeks ago our communal washing machine broke down and flooded the wash room and the hallway outside it. I, like many others rely on the washing machine and there have been excuses after excuses. The main one is the contractor will be with you in 24-48 hours. After hearing this for weeks l decided to phone the company and to my astonishment l was told that they will not be doing any repairs until GSA has paid their outstanding account. I have been in touch with the Housing Ombudsman and they will get involved at the end of January. We also have a broken boiler that hasn’t worked since the 9th of December.

Rob Chatterley Redditch. I am 70 and disabled. My heating went off on the 17 December. I called and an engineer came out. Sods law he pressed the button and it started. Two hours latter it stopped. I called again and another engineer came out. He pressed the Maintenance button and it came back on and he went, an hour latter it was off again. I ring again and the third engineer came out. "The clock and the thermostat" He said he will be back this week. I rang and emailed for someone to have the decency to contact me to tell me what is going on? I got a call to say "They are expecting the part on the 27th January"... six weeks without central heating.. not bad QSA and PH J