Grays Omdömen 1 153

Description wasn’t accurate, car had 5 big chips ad cracks in windscreen that wasn’t mentioned and they said car has full service history but have partial history

I would give 0 stars if possible.
I purchased a diamond from Grays Online that was advertised as Argyle certified. After copious back-and-forth and repeated requests, they failed to provide any legitimate documentation to prove Argyle certified- as outlined in the ad description.

To make matters worse, the valuer they went through later clarified that the diamond is not Argyle certified and even stated he didn’t know why it was advertised as such. This is misleading at best, and dishonest at worst.

Grays Online hides behind being “just the middleman” and takes no accountability when sellers misrepresent what they are selling. In reality, they facilitate these sales and should be responsible for ensuring items are accurately described and the seller BN3 Coins in NSW didn't respond to emails.

Between the misrepresentation, refusal to provide proper certification, and lack of accountability, I can only describe this as a rip-off. BUYER BEWARE do not trust the descriptions on their auctions, especially with high-value items like diamonds.

Kimmy looked after my wife and I fabulously well. The entire process was completely painless. She helped us to achieve the best price possible in the shortest practical time. We are very grateful for her.

It's been great working with you all at Grays.

I emailed regarding pick up. It was answered promptly and with the information I requested.
Great directions were given on arrival and when processing paperwork.
Assistance was even given to fork lifting the item onto the Ute.
I would purchase through grays again.

Smooth car pick-up on Tuesday at Grays. Lochie was outstanding, clear communication, right on time, and super helpful with the paperwork. Made the whole process effortless. Thanks, Lochie!

Communication

Easy to use auction system, Bought a car, exactly as described in the auction

Quick delivery and good price for a good quality wine

My second go with Grays, I found Kimmy was fantastic. The transaction was smooth and painless.

Great company, fantastic products and very helpful staff, thank you

The transaction was easy and delivery fine but the wine is undrinkable - it tastes like vinegar. Who needs 12 bottles of vinegar!

Great communication for delivery times & live auctions when you have been outbid

I am dealing with Frances, she is very knowledgeable and very cooperative.
She always listen to your queries then understands and resolve it .
She is very polite and always welcoming to answer the call

Easy to use site, products clearly offered, great prices with easy payment options

I won the auction for a commercial oven but there was literally no support to help me get it picked up and delivered to me. There was now point of contact from Grays for myself or the transport company. I’m still not sure it will get picked up

I won an auction for $211 including premium member fees.
WhenI checked online I found that the item worth only $50. I reied to email Grays customer servise who emailed me back to wait for 2 busness days and they will try to resolve the issue.
After one week, the item was shipped without sending me any email explaining what happened in my complaint.
So disappointed.

Half the items for sale or for auction are above retail prices in the shops or online, how are sellers on grays allowed to do that, buyer beware and when you do win a item sometimes takes up to a week to get a consignment note from grays or Australia post very unprofessional.

They are genuine.