Go North East Omdömen 387

The number 4 bus is never on time, I've had to wait over an hour on one occasion. I am always late to appointments. Absolutely terrible service!

If I could give zero stars I would. The bus is never on time or just has cancellations last minute and the response keep saying it will be fixed but the end of the week, it’s the weather. Taking the same route for over 4 years this yeah is the worst it has ever been! Can some please let me know what is going on with the X1 service.

Dreadful service from a dreadful company. My recent experience of the Connections 4 service is an example of its 'service'. For weeks and weeks it has had service cancellations every single day. These are shown on the Go North East app but the app is hardly accurate with regards to the remainder of the timetable with buses rarely running to time. Contact with the company produced a response stating they apologise for the problems and that more engineers are being employed. Fair enough but why was the situation allowed to deteriorate to this point? Weeks after my contact the service has still not improved. I understand other routes are similarly affected. Back to the car is the best option.

It’s been 3rd month when i go back home from work, i have to wait on bus stop more than 1 hour, time on their app time on google is totally wrong delayed delayed and just delayed, worst worst service ever i had.
So disappointing, we pay 2:50£ just for few stops, this is not free service to public that we wait for them for hours.
Kindly Go north east your service need to go for betterment please.

Second day in a row the advertised bus didn’t turn up, adding 30 mins to my wait time. No information, no warning, just no bus. Trying to get to Chester-le-street today to catch a train, hopefully will get there on time but what should have been an easy journey now very stressful. Glad I’m only visiting the area, hate to have to rely on such an awful service every day.

TAKE ALL BUS ROUTES OFF GO NORTH EAST NEVER ON TIME IF ON AT ALL NO BUS SERVICE FROM CASTLESIDE TO DURHAM FOR 3 HOURS
BUSES ARE DIRTY WINDOWS A DISGRACE THE WHOLE THING IS A SHAMBLES
MAYOR NEEDS TO REMOVE THIS FRANCHISE
ANDY BURNHAM MANCHESTER DOES NOT HAVE 20 YEAR BUSES NEITH SHOULD NORTH EAST

Today at approx 10 past 1 pm at Eldon Square in Newcastle the X10 driver pulled out of the bus bay but stopped to allow a man in his late 20s/30s onboard. He had missed the bus by seconds( like me and another elderly gentleman who could barely walk without the aid of a stick ). The Bus driver stopped let him on but ignored the elderly gentleman who had difficulty walking and just shut the doors!!!!!!... If you're going to let ONE on then let others on,especially the infirm. or let NONE on. You have CCTV and it will show this. Your 65 Prince Bishops Seaham to Durham service also is rubbish as you run clapped out buses that often do not run.

Buses do not run properly and rarely turn up on time if they actually show up. This company should get the award for the worst bus company in England and all routes should be taken off them

The bus drivers almost always have a disgusting attitude that makes me wanna slap it off their faces just because I forgot the word I was gonna ask them. It was validate. But I did eventually get someone half decent to do it for me on the bus, even though I had already got my pop card validated, but he checked it for me anyway. My dad was disgusted with the first man in which whom I think that he should be fired personally. What a despicable, horrible, selfish man. The lady was very rude for the customer service. She said oh sorry they can’t wait for you if you are not at the bus stop. No. Stop making up excuses just because you’re on your backside probably using AI to write your responses. The app is wrong it has all the wrong information on it it is terribly misleading, and the company doesn’t even care about it. Don’t bother, just walk. Nobody cares how long it is. They just want the money, not the people.

This bus company is a joke, is there ever a day goes by when one of thier buses does not break down and thats just on the no 10 route. Today there was two break downs one being a school bus so everyone had to cram on one bus.I litrally had to fight my way off at my stop through a load of kids,who will not move.So not only was i late for work but i also twisted my ankle trying to get off.
Also why is there never any heating on on the buses. It is winter.

I would give 0 if i can this timetable is jok i have to wait 3 times to get my bus and than i hve to pay £2.50 and stand all time because after waiting 3 times bus will be busy

Today ( Mon 3 rd Feb )around 1pm was a disgrace with buses just pulling into any stand. Overcrowded even off peak and with signs on display given SUPPOSED times of departures and gate,when in fact arrivals just use any bay vacant

X1 Peterlee to Houghton absolute disgrace of a service. The only bus on this route and highly needed for the public. Daily this bus has issues. Around tea time 1 out of 4 will turn up this isn't good enough and a absolute rip off

rubbish arriva is better and it's NONEOFYOURBUSINESS

Would give 0 if I could. Never on time or cancel in last minute with no information. Worse service ever.

I think when psv look at this bus companies licence things may change

As a Disabled Pensioner I would like to say a big Well Done to the Driver 99621 on the number 34 orbital from Chester le Street. Not only a nice clean bus with stops clearly announced but a polite well dressed driver who took the time to explain about my Disability Bus pass inccuring a charge before 9.30am.

I rely on these buses to get to work, and I have to get two buses earlier than I would need to just to ensure I get to work on time, arriving half an hour before my actual shift just so I won’t be late. I am still late on occasion because three separate buses just don’t show up at all. Several that do show up are horrendously late, and the fact they’ve raised the ticket prices once again with continuously decreasing service is appalling.

Currently stood waiting for the bus, having missed two scheduled buses that simply didn’t arrive.

Utterly horrendous.

Would not even rate one star absolutely disgrace 14.22 bus never turned up so waiting for the next one that didn't show after waiting 30 mins 3 56 turn up together it's an absolute joke