Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre. No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly custom... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. T... Se mer
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I am so impressed with the service I received from Go Fibre. I had a call to discuss changing my broadband, the person I spoke to was Saul Woehrling. Saul was very clear about what was on offer. He... Se mer
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Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!! All went well... Se mer
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Företagsinformation
Skrivet av företaget
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktuppgifter
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Storbritannien
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
GoFibre, great customer service
I have been a customer of GoFibre for several years now and I can't complain. The customer service is top notch. If I have an issue, the customer support team have been easy to get a hold of through their phone line and were quick to get things sorted for me. One time my fibre cable was cut, after speaking to their support team they were able to get an engineer out the next day to put in a temporary fix and the whole line was replaced a week or so later. The staff are always so polite and nice :)
30 mars 2026
Svar från GoFibre Broadband
Hey Ashley,
Thank you for such a fantastic review! We’re really pleased to hear you’ve had such a positive experience over the years – that kind of long-term satisfaction means a lot to us.
It’s great to know our customer service has stood out and that the team have been easy to reach and quick to get things sorted when needed. Getting you back up and running quickly after the cable issue is exactly what we aim for, so we’re glad that made a difference.
We’ll be sure to pass on your kind words to the team – they’ll be made up to hear that!
Thanks again for your continued support – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Really good 💯
29 april 2026
Svar från GoFibre Broadband
Hey Andrew,
Thank you for the great review! We’re really pleased to hear everything’s been really good – just how it should be.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Speed is very good and the price is…
Speed is very good and the price is fantastic would recommend anybody to go to go fibre and it's local Brian
29 april 2026
Svar från GoFibre Broadband
Hey Brian,
Thank you for the fantastic review, Brian! We’re really pleased to hear you’re enjoying the ultra-fast speeds and that the price is hitting the mark too.
It’s great to know the local touch stood out as well – that’s something we’re really proud of.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey Johnny,
Thank you for the great review! We’re really pleased to hear we were able to find a solution where others couldn’t – that’s exactly what we aim to do.
Efficient and getting the job done is what it’s all about! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
We had a few problems to start with but…
We had a few problems to start with but they came back and sorted them out .
22 april 2026
Svar från GoFibre Broadband
Hey E Haley,
Thank you for the great review! We’re really pleased to hear that although there were a few issues initially, everything was sorted and you’re now up and running as expected.
I was the one who spoke with you on the phone, so I’m really glad we were able to get things resolved – it was great to speak with you.
As always, please feel free to reach out whenever you need anything – we’re always happy to help. Thanks again and welcome to the GoFibre family!
Jake
The service is excellent
The service is excellent, installation was on time, the engineer was excellent and helpful and cleaned any mess quickly which was just a bit dust. Highly recommend this company.
24 april 2026
Svar från GoFibre Broadband
Hey Marion,
Thank you for the fantastic review! We’re really pleased to hear everything was on time and that the installation was carried out smoothly.
It’s brilliant to know the engineer was helpful and made sure everything was left tidy – even down to clearing up the dust! That’s exactly the kind of ultra-smooth service we aim to deliver.
We really appreciate the recommendation – thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Go for it
No fuss, easy switch over excellent communication, I’ve had Go Fibre for a while and it has never buffered, frozen, or any other problem, very pleased
24 april 2026
Svar från GoFibre Broadband
Hey Helen,
Thank you for the fantastic review! We’re really pleased to hear the switch was easy and that the communication kept everything smooth from start to finish.
It’s brilliant to know you’ve had an ultra-fast, ultra-reliable service with no freezing or buffering – that’s exactly what we aim for.
Thanks again for sticking with GoFibre – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The man who came to install was really…
The man who came to install was really pleasant and got on with the job quickly. Made sure everything was working before he left.
23 april 2026
Svar från GoFibre Broadband
Hey Nicola,
Thank you for the fantastic review! We’re really pleased to hear the installation went smoothly and that our engineer made such a positive impression.
It’s great to know everything was set up quickly and that everything was fully checked before leaving – that’s exactly the kind of ultra-smooth service we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Communication prior to installation was…
Communication prior to installation was great and very personal knowing names of the people who I was talking to and able to ask questions. Although living in a small village the engineer had to adapt resources he was charming and brilliant with installation which was painless and least intrusive on the house. Speed is good. not had billing yet
23 april 2026
Svar från GoFibre Broadband
Hey Sarah,
Thank you for the fantastic review! We’re really pleased to hear the communication before installation felt personal and that you knew exactly who you were speaking to – that local, human touch is something we’re really proud of.
It’s great to know the engineer adapted to the setup on the day and carried out the installation in a way that was smooth and minimally intrusive – charming and brilliant is exactly what we like to hear!
We’re also glad you’re happy with the speeds so far. When your first bill comes through, if you’ve got any questions at all, just give us a shout and we’ll be happy to help.
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Always very quick to respond and you…
Always very quick to respond and you can understand who is on the other end of the phone
25 april 2026
Svar från GoFibre Broadband
Hey David,
Thank you for the great review! We’re really pleased to hear you can get through quickly and speak to someone you can clearly understand – no scripts, no hassle.
That’s exactly the kind of ultra-helpful service we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Switching from my provider to GoFibre…
Switching from my provider to GoFibre was seamless they handled everything from the first contact to the installation which happened about a week later and took about 30 minutes. GoFibre kept me informed along the way with installation to billing and it’s all working as it should.
23 april 2026
Svar från GoFibre Broadband
Hey,
Thank you for the fantastic review! We’re really pleased to hear your switch to GoFibre was seamless and that everything was handled smoothly from start to finish.
It’s great to know the installation was quick and that you felt well informed throughout – from booking right through to billing. Even better that everything is up and running exactly as it should!
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Both the gentleman who arranged and…
Both the gentleman who arranged and organised the installation and the engineer were polite, respectful and efficient.
24 april 2026
Svar från GoFibre Broadband
Hey Jacqueline,
Thank you for the fantastic review! We’re really pleased to hear both the team who organised your installation and the engineer on the day made such a positive impression.
Polite, respectful and efficient is exactly the standard we aim for, so it’s great to know that came across.
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service from start to finish would recommend
Excellent service care of properly
Would recommend
25 april 2026
Svar från GoFibre Broadband
Hey Joyce,
Thank you for the fantastic review! We’re really pleased to hear you had excellent service from start to finish and that everything was carried out with care.
We really appreciate the recommendation – that means a lot! Thanks again and welcome to the GoFibre family
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
It was easy to get this in the guy was…
It was easy to get this in the guy was friendly and told me everything he was doing and so far it's working well
23 april 2026
Svar från GoFibre Broadband
Hey Diane,
Thank you for the great review! We’re really pleased to hear everything was easy to get set up and that the engineer kept you informed every step of the way.
It’s brilliant to know everything’s working well so far – that’s exactly the kind of ultra-smooth start we aim for. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy.
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I have already submitted a review
23 april 2026
Svar från GoFibre Broadband
Hey Mrs Black,
Thanks again for your continued support – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All efficiently done and now…
All efficiently done and now operational with no problems. Well done.
23 april 2026
Svar från GoFibre Broadband
Hey Graeme,
Thank you for the great review! We’re really pleased to hear everything was handled efficiently and that you’re now up and running with no problems at all.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey Jay,
Thank you for the fantastic review! We’re really pleased to hear everything was fast, easy and that our engineer made such a lovely impression.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey Amelia,
Thank you for the great review! We’re really pleased to hear you value having a local team and being able to speak to real people – no bots, just helpful support when you need it.
That’s exactly what we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Lads superb nothing to much trouble…
Lads superb nothing to much trouble from digging the road to installing and setting it up.
Wonderful x
23 april 2026
Svar från GoFibre Broadband
Hey Moira,
Thank you for such a fantastic review! We’re really pleased to hear everything went smoothly from the groundworks right through to installation and getting you set up.
“Nothing too much trouble” is exactly what we aim for – the team will be made up to hear that!
Thanks again and welcome to the GoFibre family – wonderful indeed!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
So far in my experience they provide…a reliable service just as they say they will.
So far in my experience they provide what they say they are going to provide and it works well for me.
21 april 2026
Svar från GoFibre Broadband
Hey Jim,
Thank you for the great review! We’re really pleased to hear everything is working well for you and that the service is delivering as promised.
That’s exactly the kind of ultra-reliable experience we aim to provide. Thanks again for choosing your local provider – we really appreciate it!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.