Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!! All went well... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had this for few days now, and it the best actually. No problem at all, no signal issues, no stuggling with the Internet box. All pretty good, even better. I how it doesn't go frozen or jam with sig... Se mer
Företaget har svarat
Champion. Great connection. Easy install and switch over. Fantastic GoFibre are honouring the excit fee. Brilliant staff to do business with. Both in sales and on site work. Can not fault anyone.... Se mer
Företaget har svarat
I used GoFiber's chat assistant online to re-new my contract. Absolutely fantastic service always. I was connected to Cheryl Dixon who was amazing! Answered all of my questions very quickly and effect... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktuppgifter
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Storbritannien
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,7
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent reliable broadband
Excellent reliable broadband. Cheryl was very helpful arranging everything.
7 juli 2026
So far - very good
Responsive company, excellent install (engineer went to considerable trouble to ensure fibre ran where I asked and equipment located where requested), service provisioned within minutes of installation. Over the 48hrs since installation speeds have never been below the contracted bandwidth. Can't comment on WiFi as using my own.
9 juli 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Bob,
Thank you for such a detailed and fantastic review!
We’re delighted to hear you found GoFibre responsive and that the installation experience was such a positive one. It’s especially great to know the engineer went the extra mile to route the fibre and position the equipment exactly where you wanted it.
Getting your service up and running within minutes and hearing that your speeds have consistently met or exceeded your contracted bandwidth is brilliant feedback.
Thank you again for choosing GoFibre and for taking the time to share your experience. We hope you continue to enjoy your ultra-fast, reliable connection!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Was a bit rocky at first but it was…
Was a bit rocky at first but it was getting set up but things were sorted fairly fast now I have no problems 👍.
8 juli 2026
Svar från GoFibre Broadband
Hey Anne,
Thank you for taking the time to leave a review!
We’re sorry things were a little rocky during the initial setup, but we’re really pleased to hear the issues were sorted quickly and that everything is now working as it should.
Thank you for your patience while we got things resolved, and we hope you continue to enjoy a reliable, hassle-free connection with GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Doing everything right as far as I'm…
Doing everything right as far as I'm concerned.
Helpful, friendly staff (Cheryl)
No hassle
8 juli 2026
Svar från GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear we’re doing everything right as far as you’re concerned! It’s brilliant to know Cheryl was friendly and helpful, and that everything was sorted without any hassle.
We’ll be sure to pass your kind words on to Cheryl. Thank you again for choosing GoFibre and for taking the time to leave us such great feedback!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Online Chat Assistant
I used GoFiber's chat assistant online to re-new my contract. Absolutely fantastic service always. I was connected to Cheryl Dixon who was amazing! Answered all of my questions very quickly and effectively no problems at all. Fabulous customer service!
7 juli 2026
Svar från GoFibre Broadband
Hey Jaz,
Thank you for such a fantastic review!
We’re delighted to hear you had such a great experience renewing your contract through our online chat. Making it quick and easy to speak directly with a member of our team is exactly the kind of service we aim to provide.
It’s brilliant to hear Cheryl answered all your questions quickly and efficiently and made the whole renewal process so straightforward. We’ll be sure to pass your lovely feedback on to her.
Thank you again for your continued support and for choosing GoFibre. Here’s to another great contract with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Champion
Champion. Great connection. Easy install and switch over. Fantastic GoFibre are honouring the excit fee. Brilliant staff to do business with. Both in sales and on site work. Can not fault anyone. Thank you.
7 juli 2026
Svar från GoFibre Broadband
Hey Angela,
Thank you for such a brilliant review!
We’re delighted to hear you’re enjoying a great connection and that both the installation and switch were straightforward.
It’s also great to know our switching credit helped towards the exit fee from your previous provider and made the move to GoFibre even easier.
We really appreciate your kind words about both our sales team and the engineers on site. We’ll be sure to share your feedback with the teams involved.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service throughout
Both installers were very polite and helpful. Great communication throughout and job completed on time.
7 juli 2026
Svar från GoFibre Broadband
Hey Louise,
Thank you for the fantastic review!
We’re really pleased to hear you received great service throughout the whole process. It’s brilliant to know the installers were polite and helpful, communication was clear, and everything was completed on time.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey Paul,
Thank you for the great review!
We’re really pleased to hear everything was straightforward and hassle-free, with no problems along the way. That’s exactly the kind of smooth experience we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I had this for few days now
I had this for few days now, and it the best actually. No problem at all, no signal issues, no stuggling with the Internet box. All pretty good, even better. I how it doesn't go frozen or jam with signal which is amazing ad I can work on my laptop and play on PS5 without having to wait for hours on down load which is what I love about it.
7 juli 2026
Svar från GoFibre Broadband
Hey,
Thank you for the fantastic review!
We’re delighted to hear you’ve had such a great experience with GoFibre so far and that your connection has been fast, reliable and hassle-free.
It’s brilliant to know you can work on your laptop and enjoy gaming on your PS5 without signal issues or long waits for downloads. That’s exactly the kind of smooth, ultra-fast broadband experience we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Reliable broadband and good service
Just renewed my contract after two trouble free years. I spoke to Cheryl and she set up the next two years for me and was a delight to deal with, so good speaking to UK based staff who are knowledgeable and efficient.
3 juli 2026
Svar från GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you’ve enjoyed two trouble-free years with GoFibre and have chosen to stay with us for another two.
It’s brilliant to hear Cheryl made the renewal process so straightforward and was knowledgeable, efficient and a pleasure to deal with. We’ll be sure to pass your kind words on to her.
We’re proud to have a UK-based team who are easy to reach and ready to help, so it’s great to know that continues to make a difference.
Thank you again for your continued loyalty and for choosing GoFibre. Here’s to another two great years!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Go fibre were brilliant
Go fibre were brilliant. I called twice before installation and both times my call was answered straight away and the UK staff could not have been more helpful. On the day of installation it was very easy and switchover was immediate. I was helped make a password for my WiFi to allow me to easily connect all devices to it.
23 juni 2026
Svar från GoFibre Broadband
Hey,
Thank you for such a fantastic review!
We’re delighted to hear you had such a positive experience with GoFibre from your first phone call right through to getting connected.
Being able to speak directly with our UK-based team without long waits is something we’re really proud of, so it’s great to know our advisors were helpful whenever you needed us.
We’re also pleased the installation and switchover were straightforward and that the engineer took the time to help personalise your Wi-Fi password, making it easier to get all your devices connected.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All went well, impressed so far
Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!!
All went well, quick and tidy installation without any disturbance to myself.
Speed fantastic compared to Daisy XLN.
2 juli 2026
Svar från GoFibre Broadband
Hey Scott,
Thank you for such a fantastic review!
We’re delighted to hear everything has gone so well and that you’re impressed with your GoFibre experience so far.
It’s brilliant to hear Lee was able to clearly explain the available packages and our switching credit offer, helping make the move to GoFibre even easier. We’ll be sure to pass your kind words on to him.
We’re also pleased the installation was quick, tidy and caused minimal disruption, and even better that you’re already enjoying a fantastic improvement in broadband speeds.
Thank you again for choosing GoFibre. Canny beat that indeed!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good friendly engineers
2 juli 2026
Svar från GoFibre Broadband
Hey Edward,
Thank you for the great review!
We’re really pleased to hear the engineers were friendly and made a positive impression. That’s exactly the kind of helpful service we aim to deliver.
Thanks again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Streaming problems
We had a problem streaming from IPad to TV following move from BT to GoFibre which despite numerous phone calls was not resolved. However a visit from their engineer Rhys Holland resulted in a successful conclusion to the problem. Rhys showed determination and skill to get to the bottom of the issue and he was able to sort things out, with the result that we are now successfully able to stream from IPad to TV.
2 juli 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Robert,
Thank you for taking the time to leave such a detailed review!
We’re sorry the streaming issue wasn’t resolved sooner, but we’re delighted to hear Rhys was able to get to the bottom of the problem and get everything working as it should.
We’ll be sure to pass your kind words on to Rhys. His determination, technical skill and commitment to finding a solution are exactly the qualities we value in our team.
Thank you again for your patience and for choosing GoFibre. We hope you enjoy plenty of hassle-free streaming from now on!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Pleasant personnel and easy preocedure
29 juni 2026
Svar från GoFibre Broadband
Hey Martin,
Thank you for the fantastic review!
We’re really pleased to hear you found the whole process easy and that our team were pleasant throughout. Making the journey to GoFibre as simple and straightforward as possible is exactly what we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey MrBazzer,
Thank you for the fantastic review!
We're delighted to hear everything has been perfect and that you'd highly recommend GoFibre. Providing reliable broadband backed by great customer service is exactly what we strive for, so your recommendation really means a lot to us.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Svar från GoFibre Broadband
Hey David,
Thank you for the fantastic review!
We’re really pleased to hear you were installed and up and running in just 50 minutes. Providing a quick, efficient installation without compromising on quality is exactly what we aim for.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Successful Upgrade
We recently upgraded our GoFibre account to the Advance router. The Installation Engineer came to our house to do the install in early June 2026.
We were very pleased with the job. The engineer was very professional, knowledgeable, friendly and patient, despite some teething problems with the router download and initialisation. He was meticulous with his fault finding and, with some telephone assistance from the "office router guys", the installation was a success. This must typify the image that GoFibre wants to give its customers, and we have no hesitation in recommending GoFibre and its excellent products, service and staff.
1 juni 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Graeme,
Thank you for such a fantastic review!
We’re delighted to hear your upgrade to our Advance router was a success and that you were so pleased with the installation.
It’s great to know the engineer was professional, knowledgeable, friendly and patient throughout. Even with a few initial teething problems, it’s fantastic to hear they took the time to carefully troubleshoot the issue and worked with our technical team to get everything up and running successfully.
Your comments about our products, service and staff really mean a lot to us, and we truly appreciate your recommendation. We’ll be sure to pass your kind words on to the teams involved.
Thank you again for your continued support and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Quick and friendly response
Quick and friendly response. New deal sorted right away. Agreed to extend contract and saved money.
29 juni 2026
Svar från GoFibre Broadband
Hey Margaret,
Thank you for the fantastic review!
We’re really pleased to hear your renewal was sorted quickly and efficiently. It’s great to know the team were friendly, able to arrange a new deal straight away, and help you save money by extending your contract.
Providing straightforward, helpful service is exactly what we aim to deliver. Thank you again for your continued support and for choosing GoFibre.
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very polite and professional
Very polite and professional. Explained what he had to do, ask where I wanted it fitted.
29 juni 2026
Svar från GoFibre Broadband
Hey Marjory,
Thank you for the fantastic review!
We’re really pleased to hear the engineer was polite and professional throughout the installation. Taking the time to explain the work, discuss the best location for the equipment and make sure it suited your preferences is exactly the kind of service we aim to deliver.
Thank you again for choosing GoFibre and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Detta är Trustpilot
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