Recently bit the bullet and ditched the copper wires in favour of FTTP with GoFibre. No regrets whatsoever - efficient installation, working straight out of the box and effective and friendly custom... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I filled in an online form and immediately got a call about my enquiry from the customer service department. The call handler was knowledgeable and helpful and answered all my questions competently. T... Se mer
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I am so impressed with the service I received from Go Fibre. I had a call to discuss changing my broadband, the person I spoke to was Saul Woehrling. Saul was very clear about what was on offer. He... Se mer
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Lee was brilliant advising on packages and switching credit as i am in contract with present company so go fibre pay the termination costs, and 5 month free too.... Canny beat that!!! All went well... Se mer
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Företagsinformation
Skrivet av företaget
We're a Scottish, local, independent broadband provider focused on delivering amazing connectivity to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 120,000 homes and businesses in more than 40 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our local customer service team are always on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable and buffer-free world of GoFibre broadband.
Kontaktuppgifter
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Storbritannien
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
GoFibre gives a very professional, polite and efficient service.
Having booked an appropriate date and time of day for getting me connected to Go Fibre I was kept well informed as to the status of the technician on the day. He phoned me to check all was ok for his arrival and then texted me telling me he was on the way.
The technician was polite, respected the property, friendly and very professional and kept me informed as to what he’d be doing. The small amount of dust from drilling was cleared up immediately!
Upon completion of the work he ‘hooked’ me up to the WiFi on 3 different devices (I am so not technical!)
What an asset to Go Fibre this young man is - fantastic !
23 april 2026
Svar från GoFibre Broadband
Hey ALJ,
What a fantastic review – thank you so much for taking the time to share this!
We’re really pleased to hear everything was organised smoothly from booking right through to installation, and that you felt well informed every step of the way.
It’s brilliant to know the technician made such a positive impression – from keeping you updated, respecting your property, tidying up as he went, and taking the time to get your devices connected.
That’s exactly the kind of ultra-helpful, professional service we aim to deliver. We’ll be sure to pass your kind words on – he’ll be made up to hear that!
Thanks again and welcome to the GoFibre family – we’re really glad to have you with us!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Technician was was polite/helpful
Technician was was polite, extremely helpful, explained everything and respected my property.
23 april 2026
Svar från GoFibre Broadband
Hey Maureen,
Thank you for the fantastic review! We’re really pleased to hear the technician was polite, helpful and took the time to explain everything clearly while respecting your home.
That’s exactly the kind of ultra-helpful, professional service we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Installation engineer was friendly
Installation engineer was friendly, polite and got the job done very efficiently
23 april 2026
Svar från GoFibre Broadband
Hey John,
Thank you for the great review! We’re really pleased to hear the installation was carried out efficiently and that our engineer made a friendly and polite impression.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again and welcome to the GoFibre family!
Jake
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Have had Go-Fibre for past 2 years
Have had Go-Fibre for past 2 years, now we are moving house to a location they don't service. They are asking for £200.00 cancellation fee. Would have been happy to continue the service but they don't service the area. Will never recommend or use Go-Fibre again, check the contract details you never know when you may move house.
23 april 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey John,
Thank you for sharing this, we’re really sorry to hear how disappointing this experience has been for you.
We completely understand why this feels especially frustrating when you were happy with the service and would have continued with us if we’d been able to support your new address. Moving home is stressful enough without having to worry about things like this on top.
While we are expanding our network, there are still areas we unfortunately don’t yet cover, and we appreciate how disappointing that can be when relocating. Charges like the one you’ve mentioned are linked to the original agreement, but we do recognise that situations like this can feel unfair when there’s no option to transfer the service.
We’d genuinely like to look into this for you and make sure everything has been handled correctly. If you’re open to it, one of our friendly local customer service team can call you, referencing this review, and we’ll be happy to review your account and talk things through.
Thank you again for taking the time to leave feedback, it’s really important to us and helps inform how we improve going forward.
Jake
GoFibre? - Gopherit!
Just when I thought I'd said it all (see my previous review) . . .
These guys just keep on giving - an upgrade from 150 to 300 Mbps for only £1 per month as a thank you - WOW!
sorry guys but it's me that's saying thank you.
Gopherit!
22 april 2026
Svar från GoFibre Broadband
Hey Glen,
Gopherit! We love it! :D
Thank you so much for coming back and leaving another review – that really means a lot. We’re delighted you’re enjoying the upgrade, and for £1… it really is a bit of a no-brainer!
“Sorry guys but it’s me that’s saying thank you” – we’ll take that all day!
Thanks again Glen for your continued support – it’s genuinely appreciated. Gopherit!
Jake
Great customer service
Great customer service - a big shout-out to Steve L, Cheryl D, Ellis B and Dan B.
22 april 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Matthew,
Thank you for the fantastic review! We’re really pleased to hear you’ve had such a great experience with our customer service team.
We’ll make sure Steve, Cheryl, Ellis and Dan see this – they’ll be made up with the mention!
Thanks again for choosing GoFibre – we really appreciate it!
Jake
Customer service is great and the…
Customer service is great and the service it's self is great but having to pay for an individual IP address to use an Xbox without issues is annoying.
16 april 2026
Svar från GoFibre Broadband
Hey Chris,
Thank you for your review – we’re really pleased to hear you’ve had a great experience with both our customer service and the broadband itself.
We do understand your frustration around the need for an individual IP address. In some cases, particularly with gaming, this can help achieve a more stable or open NAT type and improve the overall experience.
Any other queries, please don’t hesitate to get in touch – we’re always happy to help.
Thanks again for your feedback and for choosing GoFibre!
Jake
For an extra £1 per month to get…
For an extra £1 per month to get upgrade from 150 to 300 bpms is a no brainer, could not turn it down.All done in a couple of days. First class service.
21 april 2026
Svar från GoFibre Broadband
Hey Neil,
What a deal – an upgrade like that for £1 is hard to say no to!
Thank you for the fantastic review! We’re really pleased to hear everything was sorted quickly and that you’re enjoying those ultra-fast speeds.
First class service is exactly what we aim for – thanks again and welcome to the GoFibre family!
Jake
Svar från GoFibre Broadband
Hey Rob,
Thank you for the great review! We’re really pleased to hear the communication has been excellent.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
Svar från GoFibre Broadband
Hey,
Thank you for the great review! We’re really pleased to hear everything was smooth and hassle-free from start to finish.
That’s exactly the kind of ultra-smooth experience we aim to deliver.
Thanks again and welcome to the GoFibre family!
Jake
Definitely one star experience and they are evan lucky to get that!!!!
My experience with Go Fibre is that it will not work properly and has no affecting my television as well. No picture or dialogue for long periods. Also broadband keeps cutting off especially when working on projects.It just seems to go down and I have lost the work I have done. I have contacted them on numerous occasions but they state it could be my laptop which I purchased one year ago. The problem I had with my last provider was cost as this is cheaper but I would rather pay that go through this experience all the time
19 april 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hi Patricia,
I’m very sorry to read about the ongoing issues you’ve experienced with your broadband and TV service. We recognise the impact this has had, particularly on your ability to work, and this is not the standard of service we expect to deliver.
I can confirm that our team has been in contact with you since yesterday and is actively investigating the concerns you’ve raised to identify the root cause and agree next steps.
Thank you for bringing this to our attention and for your patience while we work to resolve this.
Thanks
Gareth
From ordering to installation was 5…
From ordering to installation was 5 stars sending emails to let me know what was happening the guys installing where very good showing me exactly what to do best broadband ever
16 april 2026
Svar från GoFibre Broadband
Hey James,
Thank you for the fantastic review! We’re really pleased to hear everything was 5 stars from ordering right through to installation.
It’s great to know the updates kept you in the loop and that the team took the time to show you exactly what to do – that makes all the difference.
“Best broadband ever” is some compliment – we’ll take that all day! Thanks again and welcome to the GoFibre family!
Jake
Easiest Utility company ever to deal with
Easiest Utility company I have ever dealt with!
Worth 10 stars not 5, An amazing engineer did a cracking job of the installation and the stable service so far is great value for money. Thank you GoFibre.
16 april 2026
Svar från GoFibre Broadband
Hey,
10 stars?! That’s the ultimate compliment – thank you so much!!
We’re absolutely delighted to hear you found us the easiest utility company you’ve ever dealt with – that’s exactly the experience we aim to deliver.
It’s brilliant to know the engineer did such a cracking job and that you’re already enjoying an ultra-fast, ultra-reliable service that’s hitting the mark.
Thanks again for the kind words and for choosing your local provider – we really appreciate it!
Jake
Svar från GoFibre Broadband
Hey A McCrorie,
Thank you for the great review! We’re really pleased to hear you found the service friendly and efficient.
That’s exactly the kind of ultra-smooth experience we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
Dale and Mike the engineers …
Dale and Mike the engineers were extremely informative,polite and tidy, the installation was quick
29 januari 2026
Omdöme utan inbjudan
Svar från GoFibre Broadband
Hey Sheila,
Thank you for the fantastic review! We’re really pleased to hear the installation was quick and that Dale and Mike made such a great impression.
Informative, polite and tidy is exactly what we aim for, so we’ll be sure to pass your kind words on – they’ll be made up to hear that!
Thanks again and welcome to the GoFibre family – we’re glad to have you with us!
Jake
No problems,all running smoothly!
8 april 2026
Svar från GoFibre Broadband
Hey Mrs Freshwater,
Thank you for the great review! We’re really pleased to hear everything’s running ultra-smooth with no problems at all.
Thanks again for choosing GoFibre – we really appreciate it!
Jake
It’s good share
9 april 2026
Svar från GoFibre Broadband
Hey Euan,
Thank you for the review! We’re really pleased to hear you’re enjoying the service.
Thanks again and welcome to the GoFibre family – we appreciate it!
Jake
Really good service
8 april 2026
Svar från GoFibre Broadband
Hey Mark,
Thank you for the great review! We’re really pleased to hear you’ve had a really good experience with the service.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
Excellent friendly service.
10 april 2026
Svar från GoFibre Broadband
Hey Christopher,
Thank you for the great review! We’re really pleased to hear you received excellent, friendly service.
That’s exactly the kind of ultra-helpful experience we aim to deliver. Thanks again for choosing your local provider – we really appreciate it!
Jake
Svar från GoFibre Broadband
Hey Billy,
Thank you for the brilliant review! We’re really pleased to hear you’ve had an ultra-fast, ultra-reliable service with no problems at all.
Thanks again and welcome to the GoFibre family – we really appreciate it!
Jake
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