I cannot recommend Biddy from Go Assist highly enough! He was incredibly helpful, patient, and knowledgeable throughout the whole process. He explained everything clearly, answered every single one o... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well spoken polite assistant. Explained the ‘packages’ available. I chose the one of payment option. Took required details and confirmed the booking. No problems with any it this. I did say perhap... Se mer
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Matilda & Curtis were extremely helpful in booking my fridge in for repair. However, one thing to mention if a customer has stated 3 times to choose the non subscription option please don’t ask... Se mer
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This company had put me on auto renew. My original bill was around £90. When I checked my credit card statement to clarify this I found that £139 had been taken. When you try to cancel you are put... Se mer
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Företagsinformation
Skrivet av företaget
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Kontaktuppgifter
Storbritannien
- go-assist.co.uk
4,2
Bra
26 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Clear choices explained well
27 juli 2026
Svar från Go Assist
Thanks John, it's great to know your mention of clear choices explained well made a difference. We’re grateful you took the time to leave a review.
The Go Assist Team
Extremely efficient service and Tony…
Extremely efficient service and Tony was really excellent to deal with and very helpful. Easy booking process and all round experience.
27 juli 2026
Svar från Go Assist
Thanks, it's great to know how straightforward everything was made a difference. We appreciate you saying that.
The Go Assist Team
Simple and easy to book an engineers…
Simple and easy to book an engineers visit
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Matthew, it's great to know the engineer's help made a difference. We appreciate you saying that.
The Go Assist Team
Phoebe was excellent in providing…
Phoebe was excellent in providing relevant information and answering questions. The whole process was handled professionally. She added humour and a personal touch to our conversation unlike the virtual assistants and robots that have become prevalent everywhere. Thank you
27 juli 2026
Svar från Go Assist
Thanks, it's great to know your mention of phoebe was excellent in providing made a difference. We appreciate you saying that.
The Go Assist Team
10/10 customer service
I spoke with Matthew and he was very professional. He helped get me the service I needed and gave great advice. The booking process was quick. Overall 10/10 customer service. Would recommend to everyone.
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Adam, it's great to know the quick service made a difference. We appreciate you saying that.
The Go Assist Team
Very helpful efficient service from…
Very helpful efficient service from Conor
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Sandra, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Very helpful and knowledgeable he did…
Very helpful and knowledgeable he did the job and left me very satisfied with the service would recommend
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Booking process conducted in a…
Booking process conducted in a courteous & friendly manner, with clear & searching questions & a positive response when I explained my age & situation.
27 juli 2026
Svar från Go Assist
Thanks Anthony, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Very helpful
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Christine, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Receptionist (Ayla) was helpful
Receptionist (Ayla) was helpful. Fingers crossed for the repair...
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Robin, it's great to know getting the repair sorted made a difference. We’re pleased you chose to tell us how things went.
The Go Assist Team
Spoke with Thomas today after my dryer…
Spoke with Thomas today after my dryer broke down. Thomas gave good explanations of the different plans, very friendly and helpful. Thank you
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Svar från Go Assist
Thanks Michael, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Adam was really helpful and professional
Adam was really helpful and professional
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Jean, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Dean was great
Dean was great - really informative, helpful and friendly
Thank you
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks Elizabeth, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
This company is the lowest of the…
This company is the lowest of the low.when l need them l specifically told them l did not want to join the club and yet today they tried to take £89.99 out of my bank.As an 80 year old lady l find it disgusting that a company of this size can treat people like this
I have contacted my bank and had them blocked
If you have to use them keep an eye on your account or they might rip you off to
Personally l would say avoid them at all costs
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Hello, thank you for taking the time to share your feedback and for speaking with our team on the phone today.
We take concerns from our customers extremely seriously, and it was certainly never our intention to cause you any upset.
We can confirm that your membership has now been fully closed. We also wanted to reassure you that had we received the earlier communications you attempted to send regarding your request, this would have been cancelled and closed at that time.
Thank you again for your time on the phone today, and we appreciate the opportunity to resolve this and ensure your account is properly closed.
Kind regards,
Gabriel
Svar från Go Assist
Thanks Dorothy, it's great to know the helpful service made a difference. Hearing about your experience means a lot to us.
The Go Assist Team
The original engineer could not come to…
The original engineer could not come to do the job but Antony turned up with the new part and the tools to do the job and within ten minutes our oven was working again.
Really pleased, happy to recommend.
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks, it's great to know the engineer's help made a difference. We appreciate you saying that.
The Go Assist Team
Phoebe was extremely helpful and good…
Phoebe was extremely helpful and good to work with. She was clear and exact with the go repair offers and allowed me to explain things and ask questions ... She certainly sold me the products so thank you
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks, it's great to know getting the repair sorted made a difference. We appreciate you saying that.
The Go Assist Team
Aila was excellent at her job
Aila was excellent at her job. Friendly & veey efficient.
27 juli 2026
Omdöme utan inbjudan
Svar från Go Assist
Thanks, it's great to know the helpful service made a difference. We appreciate you saying that.
The Go Assist Team
Mis-selling services
Nice and helpful telephone agent except that within 5 minutes of booking the repair I had a call from the engineers saying they don't handle the repair in question. That was after explaining exactly what the issue was, make and model number etc
23 juli 2026
Svar från Go Assist
Hello, thank you for taking the time to leave your feedback and for speaking with our team on the phone today to discuss this issue.
We are pleased to hear that you found our telephone agent helpful, but we apologise for the frustration caused when your booking could not proceed. Once we reviewed the job details, we realised that it would be an extended amount of time before we could assign a suitable engineer to fix your gas cooker.
We aimed to notify you as quickly as possible once this became clear, and we cancelled the service and issued a full refund immediately after confirming that an engineer would not be able to attend within the proposed timeframe.
Thank you again for your time on the phone today and for your understanding as we processed your cancellation and refund.
Kind regards,
Gabriel
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