This is company who booked ppls thoroughly google and didn't have there own plls to work they booked ppls and send them and even didn't paid them they want everything done on mobile phone
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We have been very happy with Gleam since we started our weekly cleaning back in August. Our cleaner Jo always goes above and beyond, her attitude is great, she always works efficiently and discreetly,... Se mer
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I used Gleam for an end-of-tenancy clean and they exceeded all expectations. The property was in better condition than when I moved in. The oven looked brand new and every room was cleaned thoroughly... Se mer
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Cannot recommend Gleam Cleaning highly enough. The customer support team are so helpful, in particular Izzy who has helped me on a number of occasions with booking changes, thankyou! As for the cle... Se mer
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Företagsinformation
Skrivet av företaget
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
Kontaktuppgifter
Storbritannien
- www.gleam.cleaning/help
- gleam.cleaning
3,8
Bra
819 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would recommend
Been using Gleam for almost 5 years now. Really convenient booking - lots of time slots and only had a last minute cancellation once, and always had a good experience with them. The cleaners have been professional and done a great job.
18 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Di
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
As cleaning is the essential component…
As cleaning is the essential component to be in healthy environment and taking care of our things and us this will help to guide the people with good path of healthy environment by working and also creating individual with proper guiding of cleaniness
18 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Good service
2 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Harshita
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Very thorough cleaning .
Very thorough cleaning .
Nice that they have option 2 hours for small place . Flat was nice and clean afterwords and I am considering every 2 weeks option .
14 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Elizabeth
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
It’s very good company 👌
16 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Sabina
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
The application was smooth without any…
The application was smooth without any technical problems.
7 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Bidushi
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Good and quick question application was…
Good and quick question application was simple I think it’s good for who interested in cleaning section 🙏
7 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Shova
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Sooraj
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
All the questions and formatting of…
All the questions and formatting of question was good and easier to understand, I really liked that
2 maj 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Sanjay
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Avoid for end of tenancy cleans.
We paid extra for an end of tenancy clean - 1 bedroom, 2 bathrooms, open plan kitchen / living room and hallway for 6 hours and cost us £179.94! Since it was double the cost per hour for an end of tenancy clean, you'd expect the best cleaner or 2 cleaners to arrive for the 6 hours. Instead the flat was left completely filthy (bare in mind we had a cleaner 4 weeks earlier so it wasn't like it had been left for months/years). I have complaint to the company and still no resolution after 5 working days. We've moved out of the apartment now and I had to do the final cleaning by myself because it was too late to get someone else in on time. Please avoid if you actually need an end of tenancy clean, not worth the stress when you're moving.
27 april 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Rachel Sunderland, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. We clearly state the rate per hour is per cleaner and only one cleaner was booked. At £179.94 for 6 hours, a team of cleaners would be working at below the minimum wage! A classic case of unrealistic expectations on price, booking cheap and expecting the world!
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
Hope this helps! Gleam Team
Great Service all around
Great communication, cleaning, and friendly service. Would use again!
3 april 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Jake
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Easy to apply application simple need knowledge of cleaning
Easy to apply application
20 mars 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mahammed
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Rahul
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I really like gleam.cleaning.
18 mars 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Naima
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I had a great experience with…
I had a great experience with Gleam.clean! The team was professional, efficient, and paid attention to every detail. They left everything spotless and went above and beyond to make sure I was satisfied. Their customer service was friendly and responsive, making the whole process smooth and hassle-free. I highly recommend their services to anyone looking for quality cleaning!
16 mars 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Sushil
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mohosena
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
A FANTASTIC CLEANING EXPERIENCE
My cleaner was right on time. She did an incredible job, cleaning dirty floors. I’d booked her for 2 hours. She finished with 15 minutes still to go. Instead of leaving, she went the extra mile and kindly, without my asking, cleaned the basin in the bathroom as well as the bath and lavatory. I will not use another cleaning company.
10 mars 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Peter
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
terrible experience
It was not clear at any point that we had to give her cleaning supplies for an end of tenancy cleaning when the house was empty. It was only specified in the fine prints, which fair enough, but I think it should be made clear in the booking process because it is unreasonable to expect that we have cleaning supplies for an end of tenancy cleaning. Further, we had booked her for 6.5 hours and she wouldn’t leave even though we asked her to leave!!! She forced us to extend it when we told her multiple times to leave. This is outrageous we needed to leave the house and caused us so many problems. Absolutely not recommend save your money.
9 mars 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. We clearly state that we do not provide cleaning products throughout the booking journey. It is on our home page, in FAQ, in a large pop up box on the payment page when you enter your card details, in the confirmation email we send on booking and in the reminder email sent the day before bookings take place.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
Hope this helps! Gleam Team
It was great way to get cleaned your…
It was great way to get cleaned your house
2 mars 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Malek
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Yahya
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
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