My experince with Gleam has been excellent from day one. They have always provided me with professional and experienced cleaners who handle my cleaning tasks exceptionally well. Gleam is also... Se mer
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Det här tycker kunderna
Had a great cleaning with Monica over the weekend. Booked at short notice due to a cancellation with another outfit and she was on time, friendly and did a great job. The website is super user fri... Se mer
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Absolutely fantastic service, the cleaner Onome did a brilliant job, professional and left everything spotless. Really happy with the results and would definitely recommend Gleam. Jonathan V
Absolutely terrible my original booking got cancelled last Minute then re booked for later in the weeks then cleaner never showed up to my re book and didn’t even have any notice they were coming when... Se mer
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Företagsinformation
Skrivet av företaget
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
Kontaktuppgifter
Storbritannien
- www.gleam.cleaning/help
- gleam.cleaning
3,8
Bra
819 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exceptional and Professional Cleaning Service
My experince with Gleam has been excellent from day one. They have always provided me with professional and experienced cleaners who handle my cleaning tasks exceptionally well.
Gleam is also very responsive and flexible to accommodate changes to my schedule and cleaning needs.
I can confidently focus on other issues knowing my cleaning tasks are well handled regardless of my presence.
Thank you Glean, Onisofe did an excellent job.
Charlotte W
24 augusti 2026
Omdöme utan inbjudan
Absolutely fantastic service from Gleam
Absolutely fantastic service, the cleaner Onome did a brilliant job, professional and left everything spotless. Really happy with the results and would definitely recommend Gleam.
Jonathan V
24 augusti 2026
Omdöme utan inbjudan
Had a great cleaning with Monica over…
Had a great cleaning with Monica over the weekend. Booked at short notice due to a cancellation with another outfit and she was on time, friendly and did a great job.
The website is super user friendly and not rip off prices. Great service.
23 augusti 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Nikolaos
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Very easy booking system
Very easy booking system, good value and cleaners are efficient and friendly. Very nice service without all the complex sign ups the others have.
10 augusti 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Luke
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Had a great clean today with Katarina
Had a great clean today with Katarina. Prompt arrival and did a thorough job and was very polite and discreet.
7 augusti 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Nikos
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Highly Recommend After Three Bookings
My third clean that I have booked with Gleam, the booking process is easy and each cleaner they have sent has been great so far.
24 juli 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Elizabeth
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Absolutely terrible! my original booking…
Absolutely terrible my original booking got cancelled last Minute then re booked for later in the weeks then cleaner never showed up to my re book and didn’t even have any notice they were coming when I contacted gleam asking for compensation I got ghosted! Terrible service don’t waste your time with them go with someone else
26 juli 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
This is company who booked ppls…
This is company who booked ppls thoroughly google and didn't have there own plls to work they booked ppls and send them and even didn't paid them they want everything done on mobile phone
15 juli 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Multiple no-shows, charged for a missed booking, and support email bouncing back
Have been using Gleam for a few months, and the experience has been incredibly frustrating.
Over this short period, they constantly rotated different cleaners. After experiencing multiple quality issues, I reached out to their support team. They promised to resolve it by upgrading us to a "Premium Service," but the very first cleaner under this new arrangement failed to show up at all.
They then sent another person who managed to come initially, but this past Saturday, they pulled yet another no-show—no message, no call, and zero communication. To make matters worse, I discovered today that they have actually charged my card for this missed 3-hour booking.
When I tried to email them about a refund and cancel our arrangement, my email bounced back with a delivery failure notice because their customer support mailbox is full ("Quota exceeded").
Avoid this company!
27 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
This is the first time I’m booking with…
This is the first time I’m booking with gleam and they cancelled my booking half an hour before they were due I had read that they are unreliable and as a new customer will not be using them again
6 juli 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Dissapointing Cleaning Service
We had three booking with two different cleaners. Ver poor standard of cleaning on all occasions. Basic failure to understand cleaning techniques and materials. Poor outcome. I had to clean after the cleaner left. Difficult to communicate with company and no refund yet despite "satisfaction garantee".
23 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Excellent cleaner
Excellent cleaner. Professional, got to work immediately. Lulia was very fast and efficient for the time allocated. Good flexibility and rates, good to have choice of one off clean for smaller properties.
28 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi T
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Highly disappointed
Highly disappointed. I thought using a professional company would be more reliable, but unfortunately that wasn't the case.
I booked a Friday cleaning well in advance because we were having guests over that evening, and I work full-time. A few hours before the scheduled appointment, they cancelled, which left me in a very difficult situation.
They rebooked me for the following Friday. When I asked whether I would receive any compensation, such as a discount on the next cleaning, I was told they would get back to me—but I never heard anything further.
Fast forward to the following week: the cleaners didn't show up at all. I emailed to ask whether they could confirm if the cleaners were coming, but response back.
This is not the level of service I expected from a professional company. I would not recommend them if you're looking for a reliable cleaning service. Be prepared for same-day cancellations or even no-shows without communication. I certainly won't be using them again.
26 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Great from start to finish
Have had a great experience with Gleam from start to finish. Great cleaners for a reasonable price. Very good value.
14 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Ryan
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I found communication with this company…
I found communication with this company nigh impossible. Got window saying 'Not online at the moment' or similar each time, regardless of when I tried.
The first cleaner arrived 45mins early which was highly inconvenient.
Having explained what I asked him to do his reply was: '100%'. He then proceeded forgetting half of it.
The second time I tried to cancel the clean 3 days in advance. Gleam was difficult about it. Apparently the cleaner had already been specified and booked.
On the very day they emailed saying how rare it was for a cleaner not to show and apologized.
This was 3 hrs ahead of the booked time!
10 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
The worst ever
1. Last week the cleaner didn't show up at all. The customer services said they have nothing to do. No other available cleaners. Also not to the following day or twi. In other words, didn't do anything just forced me to rebook. I did for the following week.
2. The cleaner this week booked for 1 hour extra than usual because I knew the flat skipped a week on cleaning. 4.5 hours for 58 sqm 2 beds , 2 bath flat with a pre-request in the order forn to clean also the kitchen oven. The flat literally less clean than what it was in morning when I left to work. The kitchen oven is greasy as it hasn't been touched at all.
90£ cleaning costs down the drain.
I finished with these guys. Never again
8 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Booked a fortnightly clean no cleaner to be seen!
Booked a fortnightly clean, got an email back confirming booking, and was very disappointed nobody turned up! Waited all day, sent an email and gleam said they would find out what happened. Emailed again as I needed to go out. Didn’t hear back from Gleam! No phone details to speak to anyone either. Also had a discount code that didn’t work. Not convinced this is a legitimate company.
6 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
They Lost My Property and Then Ignored Me
The cleaner threw away the bin of the lid. When I said that to the company, I was asked to look on the internet for the photo of my bin in order to jog the memory of cleaner. I do not have time to do pointless admin tasks for people who do not use common sense! I was offered a compensation in the amount 30% of the cleaning fee which " has been processed today and should be back in your account in a few days. " I never received this refund and when I asked several times, none responded to me. No need to bother with "This is currently under management review." as you have had a week to respond to me.
UPDATE: I was contacted immediately by GleamCleaning, who sent a patronising screenshot from the internet stating that money transfers can take up to 10 working days. This raises an obvious question—where exactly is the money being transferred from?
They also asked me to remove my review, which I declined.
I then received a message stating that they have “cancelled the refund pending removal of this review and will be escalating this via TrustPilot.”
If the refund was already processed last week, how can it now be “cancelled” this week?
This inconsistency is concerning and raises further doubts about their conduct.
UPDATE 2: I have now been informed by GleamCleaning that their offer of a refund has been withdrawn and that the previously “pending” refund has been cancelled. This is confusing, as I was told last week that the refund had already been processed.
They state that this decision is due to my review and my unwillingness to remove it, and have indicated that they are seeking legal advice.
10 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Unreliable
Booked for a clean, then a few hours they cancelled. Unable to reschedule and poor communication. Awful service and avoid.
17 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Satisfactory Experience with Gleam Cleaning.
I had a very great experience with Gleam Cleaning. The service was smooth and hitch-free from the beginning to the end. Also, everything in the organization was handled professionally thereby making my experience memorable. In fact, Titilope did an amazing job; very thorough, detailed-oriented and left my home sparkling clean.
With the above satisfactory result, I am happy to recommend her for continuation.
Thank you.
11 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
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