My experince with Gleam has been excellent from day one. They have always provided me with professional and experienced cleaners who handle my cleaning tasks exceptionally well. Gleam is also... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from start to finish. The booking process was simple and straightforward, and the cleaner was professional, friendly, and thorough. I was very pleased with the quality of the cleanin... Se mer
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It was a great and good experience working with the company, I love every bit of thier cleaning, making my space more clean and sparkling.
Don't bother. 2x cancellations with very limited notice and then, after they enticed me back with a "premium offer", yet again no one showed up. This time they didn't even tell me. Customer service... Se mer
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Företagsinformation
Skrivet av företaget
Gleam Cleaning™ cleans homes reliably and affordably for only £16.99 per hour. We pride ourselves on having great customer service combined with true quality.
Kontaktuppgifter
Storbritannien
- www.gleam.cleaning/help
- gleam.cleaning
3,9
Bra
818 omdömen
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Great from start to finish
Have had a great experience with Gleam from start to finish. Great cleaners for a reasonable price. Very good value.
14 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Ryan
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I found communication with this company…
I found communication with this company nigh impossible. Got window saying 'Not online at the moment' or similar each time, regardless of when I tried.
The first cleaner arrived 45mins early which was highly inconvenient.
Having explained what I asked him to do his reply was: '100%'. He then proceeded forgetting half of it.
The second time I tried to cancel the clean 3 days in advance. Gleam was difficult about it. Apparently the cleaner had already been specified and booked.
On the very day they emailed saying how rare it was for a cleaner not to show and apologized.
This was 3 hrs ahead of the booked time!
10 juni 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
The worst ever
1. Last week the cleaner didn't show up at all. The customer services said they have nothing to do. No other available cleaners. Also not to the following day or twi. In other words, didn't do anything just forced me to rebook. I did for the following week.
2. The cleaner this week booked for 1 hour extra than usual because I knew the flat skipped a week on cleaning. 4.5 hours for 58 sqm 2 beds , 2 bath flat with a pre-request in the order forn to clean also the kitchen oven. The flat literally less clean than what it was in morning when I left to work. The kitchen oven is greasy as it hasn't been touched at all.
90£ cleaning costs down the drain.
I finished with these guys. Never again
8 juni 2026
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Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Booked a fortnightly clean no cleaner to be seen!
Booked a fortnightly clean, got an email back confirming booking, and was very disappointed nobody turned up! Waited all day, sent an email and gleam said they would find out what happened. Emailed again as I needed to go out. Didn’t hear back from Gleam! No phone details to speak to anyone either. Also had a discount code that didn’t work. Not convinced this is a legitimate company.
6 juni 2026
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Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
They Lost My Property and Then Ignored Me
The cleaner threw away the bin of the lid. When I said that to the company, I was asked to look on the internet for the photo of my bin in order to jog the memory of cleaner. I do not have time to do pointless admin tasks for people who do not use common sense! I was offered a compensation in the amount 30% of the cleaning fee which " has been processed today and should be back in your account in a few days. " I never received this refund and when I asked several times, none responded to me. No need to bother with "This is currently under management review." as you have had a week to respond to me.
UPDATE: I was contacted immediately by GleamCleaning, who sent a patronising screenshot from the internet stating that money transfers can take up to 10 working days. This raises an obvious question—where exactly is the money being transferred from?
They also asked me to remove my review, which I declined.
I then received a message stating that they have “cancelled the refund pending removal of this review and will be escalating this via TrustPilot.”
If the refund was already processed last week, how can it now be “cancelled” this week?
This inconsistency is concerning and raises further doubts about their conduct.
UPDATE 2: I have now been informed by GleamCleaning that their offer of a refund has been withdrawn and that the previously “pending” refund has been cancelled. This is confusing, as I was told last week that the refund had already been processed.
They state that this decision is due to my review and my unwillingness to remove it, and have indicated that they are seeking legal advice.
10 april 2026
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Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Unreliable
Booked for a clean, then a few hours they cancelled. Unable to reschedule and poor communication. Awful service and avoid.
17 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Satisfactory Experience with Gleam Cleaning.
I had a very great experience with Gleam Cleaning. The service was smooth and hitch-free from the beginning to the end. Also, everything in the organization was handled professionally thereby making my experience memorable. In fact, Titilope did an amazing job; very thorough, detailed-oriented and left my home sparkling clean.
With the above satisfactory result, I am happy to recommend her for continuation.
Thank you.
11 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
The cleaning team did an amazing job
The cleaning team did an amazing job. Titilope was professional and she did an excellent job too
3 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Frank
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
“Great experience with Gleam Cleaning
“Great experience with Gleam Cleaning. Titilope did an excellent job — very detailed and professional. Highly recommend!”
2 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Tunde
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
I had a really great experience with…
I had a really great experience with Gleam Cleaning. The service was smooth from start to finish, and everything was handled professionally. Titilope did an amazing job very thorough, detail-oriented, and left my home spotless. I’m really happy with the results and would definitely recommend!
14 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Titilope
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
My place is always spic and span
I have a weekly cleaning with Katherina and I can honestly say that she is the best cleaner I’ve ever had. It’s been about three months now and my place is always spic and span whenever I come home from work after she has been. I would highly recommend Gleam to all family and friends.
1 april 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Will
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Excellent
I Theresa had a great experience with gleam .I needed one and I was given a competent staff . Bukola really did a great job.
9 mars 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Bukola
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Very disappointing first experience.
Very disappointing first experience.
The cleaner did a good job with the two bathrooms, however several other areas were missed or not cleaned properly. The hall was not dusted at all, the tops of picture frames in the office and bedroom were left untouched, and the kitchen floor and hob were left with visible streaks. A considerable amount of water from the cleaning bucket was also spilled onto the carpet next to the guest bathroom.
One of my specific requirements before the visit was that the microwave needed to be cleaned. Despite this being clearly stated in advance, the cleaner asked about it again on the day and it was completely ignored.
Another issue was that a very strong scented spray or perfume was used in the flat, which left such a strong smell that we had to air the property afterwards. I have supplied ALL cleaning products.
I sent detailed feedback to the company after the clean and asked to try a different cleaner next time. After not receiving any response to that feedback, I emailed again to cancel all future cleans. Only then did they reply, stating that because I was cancelling after the first booking, the service would be treated as a one-off clean at a higher hourly rate. Even worse, within a minute of sending that email, they charged an additional £6 to my card.
There was no acknowledgement of the feedback, no apology, and no real attempt to resolve the issues. As a first time customer, I found both the service and the way the complaint was handled very poor.
11 mars 2026
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Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
Three cancellations in one week
We had our cleaning cancelled three times in one week. One time was an hour before the cleaning on a Saturday where we had planned around it and the third time was 5 minutes before the cleaner was due to be here. This company is very unreliable.
11 mars 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
This is currently under management review.
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
I’ve had a great experience with cleaning from start to finish. The service was very professional, reliable, and well organised. Everything was handled smoothly, and the communication was excellent throughout the process.
A special thank you to Mary, who did an amazing job. She was very thorough, attentive to detail, and made sure every area was spotless. It’s clear that she takes pride in her work, and it really shows in the results. The place looked fresh, clean, and welcoming after she finished.
I truly appreciate the effort and high standard of service provided. I would definitely recommend this cleaning service to anyone looking for a dependable and high-quality clean. Thank you again for the excellent work!
— Anastasia N
9 mars 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Mary
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Have had a great experience with Glean…
Have had a great experience with Glean from start to finish. Martina did a great job
Mike R.
11 februari 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi Martina
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Professional service and good results…
Professional service and good results every single time
2 februari 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Hi James
Thanks for the feedback and we're pleased to see you have enjoyed our service.
We look forward to seeing you again soon. There are a number of Gleam cleaner services you may find useful in future including the ability to make one off or recurring bookings, as well as Specialist Moving (Tenancy) and SOS (Last Minute) Cleaning. We have also recently launched two new fantastic offerings; 'Gleam Express', for those who rent out on AirBnB etc and need regular tidying/cleans for next guests as well as 'Gleam for Business', specialising in small business settings such as offices, show rooms, galleries and retail outlets.
FYI we're a new start up, available across London and the UK, so if you're ever chatting to friends and they're looking for a new cleaner, we'd love it if you could refer them on to us (you can benefit too - www.gleam.cleaning/referrals). Gleam Cleaners are ridiculously passionate about cleaning and although, on the rare occasion a customer may not be happy with their cleaner, we recognise that cleaning is a very personal thing and the relationship customers have with their cleaner is so important. So we'll put every effort in to setting our users up with the right cleaner first time.
Hopefully see you again soon and if you have any further questions or want to get in touch visit us at www.gleam.cleaning/help
Thanks very much for the feedback.
Regards
Gleam Team
www.gleam.cleaning
www.gleam.cleaning/help
Two cancellations due to 'emergencies' in a row.
We booked a 3hr clean (our first with Gleam) but we received an email to say that the booking had to be cancelled because of an emergency for the cleaner.
Gleam asked to reschedule so I agreed but said we had a low tolerance for cancellations.
One hour before the cleaner was due arrive the following week, we received another cancellation message. The message was, word for word, exactly the same as the one we'd received the week before (saying that the booking that had been cancelled because of an emergency).
Emergencies happen. But two weeks in a row? With no contingencies? Not a serious company.
13 februari 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Dear Gary, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the booked cleaner reported that they were unfortunately unable to attend at the time booked twice in a row. This client was extremely unlucky here and a manager has been in contact on the day to try to personally rebook the client but unfortunately they have decided to cancel their booking with us.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team
Cleaner did not show up, Gleam did not help with replacement
The allocated cleaner did not show up and Gleam did not inform me in advance of the expected cancellation. There was no number to call so I had to fill in a form on Gleam's website and also email them to enquire about my cleaner's whereabouts. Half an hour after my booking was due to start, I received a call asking if the cleaner had arrived, which is when I explained the appointment was urgent and had been booked weeks in advance for a specific reason. I was then emailed nearly 40 minutes after my appointment was due to start and was told the cleaner would not be coming and that there was no availability for a replacement until the following week at the earliest.
As the cleaning was time-sensitive, I had to book a same-day replacement elsewhere at a higher price. I raised this with Gleam and asked them to cover the cost difference due to the loss I incurred as a result of their conduct, but they refused to offer a meaningful resolution. I would avoid gleam.cleaning and go with a more punctual and trustworthy provider, ideally one with better customer service.
19 december 2025
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Dear Dimitris, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. On this occasion the booked cleaner reported that they were unfortunately unable to attend at the time booked due to an unexpected family emergency. This client was extremely unlucky here and a manager has been in contact on the day to try to personally rebook the client but unfortunately they have decided to cancel their booking with us. Regarding getting in touch by phone, although we do not have a direct phone line, we do have an instant online chat which can be accessed via your online booking on the website.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team
Very poor customer service and quality of cleans
Very poor customer service, response to queries and an unreliable service. I have had multiple cleaners fail to turn up, poor quality cleans and then I’m unable to cancel my bookings as no one in the customer services team respond to my multiple attempts to contact them. I don’t enjoy complaining but I feel this review needs to be written.
3 februari 2026
Omdöme utan inbjudan
Svar från Gleam.cleaning™ | London | Trusted Home Cleaners
Dear Ms Emily Sheldon, We are sorry that after following up with you directly on this matter, we were unable to resolve this to your liking. NB. Emily had tried to contact us from different email addresses and names not associated with her account. This caused a slight delay in response. We have clarified this matter with the client and resolved the communication issue. Unfortunately after following up with Emily, although the issue was partially caused by the client, and after having cleaning with us for more than a year, she does not wish to edit her review, which is a shame.
For the benefit of the reader; we always endeavour to ensure bookings go off without a hitch and we have stringent measures in place to ensure this. More than ninety five percent of clients and cleaners are happy with the outcomes we provide. From a customers' perspective when things have not worked out, in consultation with cleaners, we have developed the following top tip checklist which you should consider when booking to ensure everything goes well;
1. Book enough time, a cleaner can only do so much cleaning in a fixed period of time. If not enough time is booked your expectations of the results or the time for future bookings should be adjusted accordingly.
2. Provide the appropriate cleaning materials, this one is obvious. The most common issue is expecting your cleaner to be able to clean an oven without a proper oven cleaner, not going to happen.
3. The level of cleaning required and getting into a regular routine might mean, for recurring bookings, a gradual improvement while the first few cleans are carried out. For example a floor which hasn't been cleaned for two months will require far less effort when it's being cleaned every week vs the initial sessions while things are brought up to standard.
4. Your cleaner is working in a new place and your home is therefore a new place of work for this person. Make them feel welcome, if you're working at home get out of their way, and let them carry out the job they're so good at doing, no need to follow around or micro-manage. Providing a checklist can help though.
5. If you require a reliable and consistent service with the same cleaner, you should also be a reliable and consistent client; cancelling regularly, often changing times and days etc is likely to result in your cleaner requesting a client change which will result in reallocations to new cleaners more often.
Hope this helps!
Gleam Team
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