Gingko Design Omdömen 

217
TrustScore 4.5 av 5

4,4

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

We bought our Smart Moon Lamp four years ago and it has been a talking point to all who visit, plus it look really cool! It has been working 24/7 up until a few days ago. Then suddenly it stopped... Se mer

Betygsatt 5 av 5 stjärnor

I recently purchased a clock from this brand for my yoga studio, and I couldn’t be happier with it. The clock is smart, wireless, and perfectly suited to the calm and flexible environment I wanted... Se mer

Betygsatt 5 av 5 stjärnor

les transactions sont d'une simplicité très efficaces. les problèmes sont résolus avec convivialité et rapidité et la courtoisie des relations est aussi au rendez vous. ne surtout pas éviter GINGKO

Betygsatt 5 av 5 stjärnor

Excellent product. A bit pricey but really lightweight and extremely easy to transport from room to room, to take out and about or just to place on a table, shelves or at bedside. The colour I chose w... Se mer

Företaget har svarat

Företagsinformation

  1. Dekoration- och inredningsbutik

Skrivet av företaget

We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.


Kontaktuppgifter

4,4

Utmärkt

TrustScore 4.5 av 5

217 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,4

Alla omdömen

(217)

81 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

The ClickClock is a brilliant gift

The ClickClock is a brilliant gift for a teenager or an oldie. It is fun, novel and inexpensive. It was dispatched promptly and is easy to use, at the click of your fingers. Ideal for the bedside table

21 augusti 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

Thank you so much for taking the time to leave a review, we truly value your feedback.

Betygsatt 5 av 5 stjärnor

Good service

Good service, arrived quickly. Very attractive item. Even bought another one.

4 augusti 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you so much for leaving a review, and for your ongoing support. We hope that you enjoy your new items.

Betygsatt 5 av 5 stjärnor

dialogal and humane approach

dialogal and humane approach
nice to get a phone call about my purchase - personal and meaningful in todays world of recorded messages and non-communication other than through email chains

4 augusti 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to leave a review - we're glad to hear that you're happy with our service level.

Betygsatt 1 av 5 stjärnor

Order still not delivered after 2 months

I placed an order for The Edge Light Alarm Clock (pink) on June 7th and received an email confirming that the order was being processed. However, it has now been two months and I have still not received the order (13437).

I have sent Gingko three emails requesting an update but have not received any response.

I would appreciate it if you could confirm the shipment status of my order as soon as possible. If the order cannot be fulfilled, please process a refund.

Thank you for your prompt attention to this matter.

9 augusti 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

We're so sorry that there was an issue with your shipment, and that you did not receive a response to your emails - as we have discussed this week, we have no record of receiving any emails from you.

We're really glad that a replacement shipment has now been sent in order to resolve the matter for you.

Once again, we apologise dearly for the inconvenience and thank you for your understanding.

Betygsatt 5 av 5 stjärnor

Well package

Well packaged, most unusual. lamp.
Love it

3 juli 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to leave a review - we're thrilled to hear that you love your item.

Betygsatt 5 av 5 stjärnor

Great service and product

Website was really easy to use, delivery was fast and the lamp I purchased is brilliant

2 juli 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to leave a review, we truly value your feedback.

Betygsatt 4 av 5 stjärnor

Productos de buena calidad

Productos de buena calidad y excelente diseño. Envio rápido. Excelente atencion al cliente

26 juni 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you so much for leaving such a lovely review.

Betygsatt 5 av 5 stjärnor

A nice little portable quiet fan

A nice little portable quiet fan for dining in the garden and much appreciated with the weather being so hot 🥵

26 juni 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to leave feedback. We're glad to hear that your item is getting put to good use.

Betygsatt 5 av 5 stjärnor

Arrived in good time

Arrived in good time, well designed and easy to operate.

26 juni 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for leaving a review, and for your ongoing support - we really appreciate it.

Betygsatt 5 av 5 stjärnor

First time customer

First time I've ordered directly from this company, but I have a few of their products from other outlets. Gingko were very easy to deal with and items arrived in excellent condition. Both items have been put to use immediately and they don't disappoint.

24 juni 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to leave such a lovely review, we really appreciate your feedback.

Betygsatt 1 av 5 stjärnor

Pushy for reviews

Product: fine
Delivery: fine
Hounding for a review: Not fine

Incessantly reminding me to review is not ok. I got the first email and ignored it. However if you are going to push me, I'll do this

5 juni 2025
Logotyp för Gingko Design

Svar från Gingko Design

We're so sorry if you have received the same review reminder more than once, this shouldn't have been the case. We would really like to resolve the matter for you - please email contact@gingkodesign.co.uk & we will do our best to improve your Gingko experience.

Betygsatt 5 av 5 stjärnor

Wonderful Customer Service

Great Product and the customer service team were incredibly helpful and proactive when I had a problem with it.

23 juni 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for leaving such positive feedback. We're glad to hear that our Customer Service Team were able to help.

Betygsatt 5 av 5 stjärnor

Ordered a astra glass mini stellar…

Ordered a astra glass mini stellar ocean light online as i saw one being sold in a local store, which looked great. The order was processed the following day and was delivered within 2 days. The quality if craftmanship, the sustainable materials and quality of the product is exceptional. It looks phenomenal and i put it on to unwind at night from a long hard day in the office. It helps me relax and forget about the world. The products sold by Gingko are so stunning, unique and i am already looking at buying the wooden clock next. Thanks guys, 10/10 for me.

18 juni 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for leaving such a lovely review, we really appreciate your feedback. When you're ready to order the clock, please email contact@gingkodesign.co.uk & we will provide you with a discount code to thank you for your loyalty.

Betygsatt 5 av 5 stjärnor

Moon Globe Fault

We bought a Moon Globe from a sh op in Cheshire a few months back, but sadly it developed a fault (I suspect it was a demo model). I contacted Gingko by email and they promptly replied and were very supportive, and keen to fix the problem. They asked me to send it back, which I did and a few days later they told me is was broken and needed to be replaced. It duly arrived a few days later and has worked perfectly every since. It is had to find such level of service anywhere in this country and Gingko's was certainly amongst the best I have come across in my 70+ years. Not to mention that the product is amazing and has developed a lot of interest in all the members of my family.

6 juni 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

Thank you so much for leaving such a positive review. We're so happy to have resolved this for you.

Betygsatt 5 av 5 stjärnor

Brilliant company

I have 2 Gingko slab clocks which I really like.One of my clocks decided it was going to stop working correctly. The sound activation feature stopped working. I messaged Gingko about this and was contacted by Michael. He asked me to send it to them and they would take a look at it for me.Bear in mind this was not under guarantee.Today I received my clock back fixed. Further more,no charge. I would like to say a massive thank you to Michael and the team at Gingko Absolutely brilliant customer support.

16 juni 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to leave feedback, we're so happy that we were able to get this resolved for you.

Betygsatt 5 av 5 stjärnor

Stylish and useful.

Great products from a great company, i've bought 3 of their light collection & rely on the cube alarm daily. All very stylish & practical, i highly recommend them & their products.

5 juni 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for leaving such lovely feedback, and for your ongoing support, we really appreciate it.

Betygsatt 1 av 5 stjärnor

Avoid their rhetoric

I've ordered from this company before. No problems. I like their products. I ordered again, from their site. The order went through. They took my money. A week later, I had to call them to query where my goods were. Their response, 'We're sorry, we were out of stock'. So my simple question is, why did you take the order? Award winners? Shame on you.

12 juni 2025
Omdöme utan inbjudan
Logotyp för Gingko Design

Svar från Gingko Design

We're so sorry that there was an issue with your order. Whilst its very rare, we do unfortunately experience stock discrepancies from time to time. I can see that this was communicated to you via email soon after receiving your order, and also that your refund was processed promptly after your request. We are genuinely sorry to have let you down on this occasion. If there is anything further that we can do to rectify the matter, please do let us know.

Betygsatt 5 av 5 stjärnor

Good customer service

The clock I selected was not actually available but a suitable alternative was promptly offered.

30 maj 2025
Logotyp för Gingko Design

Svar från Gingko Design

We're sorry to hear that your original choice was not available. Thank you for accommodating an alternative option, and for taking the time to leave feedback.

Betygsatt 3 av 5 stjärnor

This was purchased as a gift for…Aaron

This was purchased as a gift for someone else at a different address. I have two reasons for only providing 3 stars as I have not yet heard the condition/quality of the item once received. My first concern was as the purchaser, I received no confirmation of the receipt of my order (though checking my account you did send through the invoice for payment). I did email you requesting confirmation but received no response. The second concern was that all emails from the mailing service came to my email but were addressed to the intended recipient of the gift. The mailing service was exceptional in their communications regarding status of the order so I am very pleased with that portion of the process. From your website content I believe the item itself will be beautiful.

27 maj 2025
Logotyp för Gingko Design

Svar från Gingko Design

Thank you for taking the time to provide feedback, we truly appreciate it. I have checked our inboxes & cannot see that we have received any communication regarding your order. if you would like to email customerservices@gingkodesign.co.uk, we will help you with any queries that you may have & we can also provide information regarding the points that you have raised. Again, we value your honest feedback.

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