We bought our Smart Moon Lamp four years ago and it has been a talking point to all who visit, plus it look really cool! It has been working 24/7 up until a few days ago. Then suddenly it stopped... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently purchased a clock from this brand for my yoga studio, and I couldn’t be happier with it. The clock is smart, wireless, and perfectly suited to the calm and flexible environment I wanted... Se mer
les transactions sont d'une simplicité très efficaces. les problèmes sont résolus avec convivialité et rapidité et la courtoisie des relations est aussi au rendez vous. ne surtout pas éviter GINGKO
Excellent product. A bit pricey but really lightweight and extremely easy to transport from room to room, to take out and about or just to place on a table, shelves or at bedside. The colour I chose w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Kontaktuppgifter
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, Storbritannien
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The ClickClock is a brilliant gift
The ClickClock is a brilliant gift for a teenager or an oldie. It is fun, novel and inexpensive. It was dispatched promptly and is easy to use, at the click of your fingers. Ideal for the bedside table

Svar från Gingko Design
Good service
Good service, arrived quickly. Very attractive item. Even bought another one.

Svar från Gingko Design
dialogal and humane approach
dialogal and humane approach
nice to get a phone call about my purchase - personal and meaningful in todays world of recorded messages and non-communication other than through email chains

Svar från Gingko Design
Order still not delivered after 2 months
I placed an order for The Edge Light Alarm Clock (pink) on June 7th and received an email confirming that the order was being processed. However, it has now been two months and I have still not received the order (13437).
I have sent Gingko three emails requesting an update but have not received any response.
I would appreciate it if you could confirm the shipment status of my order as soon as possible. If the order cannot be fulfilled, please process a refund.
Thank you for your prompt attention to this matter.

Svar från Gingko Design
Great service and product
Website was really easy to use, delivery was fast and the lamp I purchased is brilliant

Svar från Gingko Design
Productos de buena calidad
Productos de buena calidad y excelente diseño. Envio rápido. Excelente atencion al cliente

Svar från Gingko Design
A nice little portable quiet fan
A nice little portable quiet fan for dining in the garden and much appreciated with the weather being so hot 🥵

Svar från Gingko Design

Svar från Gingko Design
First time customer
First time I've ordered directly from this company, but I have a few of their products from other outlets. Gingko were very easy to deal with and items arrived in excellent condition. Both items have been put to use immediately and they don't disappoint.

Svar från Gingko Design
Pushy for reviews
Product: fine
Delivery: fine
Hounding for a review: Not fine
Incessantly reminding me to review is not ok. I got the first email and ignored it. However if you are going to push me, I'll do this

Svar från Gingko Design
Wonderful Customer Service
Great Product and the customer service team were incredibly helpful and proactive when I had a problem with it.

Svar från Gingko Design
Ordered a astra glass mini stellar…
Ordered a astra glass mini stellar ocean light online as i saw one being sold in a local store, which looked great. The order was processed the following day and was delivered within 2 days. The quality if craftmanship, the sustainable materials and quality of the product is exceptional. It looks phenomenal and i put it on to unwind at night from a long hard day in the office. It helps me relax and forget about the world. The products sold by Gingko are so stunning, unique and i am already looking at buying the wooden clock next. Thanks guys, 10/10 for me.

Svar från Gingko Design
Moon Globe Fault
We bought a Moon Globe from a sh op in Cheshire a few months back, but sadly it developed a fault (I suspect it was a demo model). I contacted Gingko by email and they promptly replied and were very supportive, and keen to fix the problem. They asked me to send it back, which I did and a few days later they told me is was broken and needed to be replaced. It duly arrived a few days later and has worked perfectly every since. It is had to find such level of service anywhere in this country and Gingko's was certainly amongst the best I have come across in my 70+ years. Not to mention that the product is amazing and has developed a lot of interest in all the members of my family.

Svar från Gingko Design
Brilliant company
I have 2 Gingko slab clocks which I really like.One of my clocks decided it was going to stop working correctly. The sound activation feature stopped working. I messaged Gingko about this and was contacted by Michael. He asked me to send it to them and they would take a look at it for me.Bear in mind this was not under guarantee.Today I received my clock back fixed. Further more,no charge. I would like to say a massive thank you to Michael and the team at Gingko Absolutely brilliant customer support.

Svar från Gingko Design
Stylish and useful.
Great products from a great company, i've bought 3 of their light collection & rely on the cube alarm daily. All very stylish & practical, i highly recommend them & their products.

Svar från Gingko Design
Avoid their rhetoric
I've ordered from this company before. No problems. I like their products. I ordered again, from their site. The order went through. They took my money. A week later, I had to call them to query where my goods were. Their response, 'We're sorry, we were out of stock'. So my simple question is, why did you take the order? Award winners? Shame on you.

Svar från Gingko Design
Good customer service
The clock I selected was not actually available but a suitable alternative was promptly offered.

Svar från Gingko Design
This was purchased as a gift for…Aaron
This was purchased as a gift for someone else at a different address. I have two reasons for only providing 3 stars as I have not yet heard the condition/quality of the item once received. My first concern was as the purchaser, I received no confirmation of the receipt of my order (though checking my account you did send through the invoice for payment). I did email you requesting confirmation but received no response. The second concern was that all emails from the mailing service came to my email but were addressed to the intended recipient of the gift. The mailing service was exceptional in their communications regarding status of the order so I am very pleased with that portion of the process. From your website content I believe the item itself will be beautiful.

Svar från Gingko Design
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