We bought our Smart Moon Lamp four years ago and it has been a talking point to all who visit, plus it look really cool! It has been working 24/7 up until a few days ago. Then suddenly it stopped... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently purchased a clock from this brand for my yoga studio, and I couldn’t be happier with it. The clock is smart, wireless, and perfectly suited to the calm and flexible environment I wanted... Se mer
les transactions sont d'une simplicité très efficaces. les problèmes sont résolus avec convivialité et rapidité et la courtoisie des relations est aussi au rendez vous. ne surtout pas éviter GINGKO
Excellent product. A bit pricey but really lightweight and extremely easy to transport from room to room, to take out and about or just to place on a table, shelves or at bedside. The colour I chose w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Kontaktuppgifter
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, Storbritannien
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4,4
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The item is of excellent quality
The item is of excellent quality. Very pleased eith the owl crystal light cube. Arrived quickly and very well packaged. Highly recommend this conpany
1 november 2025
Omdöme utan inbjudan
Svar från Gingko Design
Thank you so much for your lovely feedback. We're so happy to hear that you are pleased with your item.
I ordered 20th sept 2025 paid delivery…
I ordered 20th sept 2025 paid delivery went to wrong address why I don't know as post code tells you area and my phone number to ring
Still waiting so ordered 2 Nd one
Still no come back can't get through by phone plus many emails
25 september 2025
Svar från Gingko Design
Thank you for taking the time to leave a review. As we have discussed, unfortunately the courier can only work with the address information that is provided, which is this case was unfortunately incorrect. I can see that your second order has now been delivered, which is great. Your first order is currently being returned by the courier and will be refunded as soon as it is received back at the warehouse. Rest assured, we will process this as promptly as possible for you. We hope that this will resolve the matter for you and thank you once again for taking the time to provide feedback.
Still waiting
Ordered a replacement bulb in July 2025. Several days later I was told it was out of stock but would be available in September so I agreed to wait.
After not hearing anything more I contated Gingko in October I contacted them to be told it would be sent straight away. Three days later I received the wrong item.
In fairness the customer service team are responsive and pleasant but as of 13 Oct I am still waiting for my product.
6 oktober 2025
Svar från Gingko Design
Thank you for taking the time to leave a review. I'm so sorry for the delay with your order, and for the issues that you have experienced. Rest assured, your item is included on our next container delivery which is due to arrive within the next two weeks. Once received, your order will be processed promptly. Again, we can only apologise for the errors and thank you for your ongoing understanding.
cube clock
Love the cube clock. Had an issue with it stopping working after 6 months but once customer service became aware they shipped out a replacement a few days later. Back up and running.
15 september 2025
Svar från Gingko Design
Hi Kevin,
We're really sorry to hear that there is an issue with your item.
I have checked our system and I cannot see any emails from you. Can you please contact customerservices@gingkodesign.co.uk? We would like to resolve this promptly for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Team Gingko
Where is my parcel?
Products have not arrived yet and payment was executed 1 week ago.
29 september 2025
Svar från Gingko Design
Hi Maria,
Really sorry to hear that there is a delay with your order.
As the item was out of stock at our warehouse in Belgium, the order is waiting for our latest stock transfer to arrive, which should take place today. Your order will leave early next week and should be with you before the end of the week. We can only apologise if this has not been clearly communicated to you.
Once again, apologies for any inconvenience caused.
Kind regards,
Team Gingko
The product
The product. Just wonderful for December/January holidays, birthdays, etc.
26 september 2025
Svar från Gingko Design
Thank you for taking the time to leave a review.
Lovely products and very easy ordering…
Lovely products and very easy ordering process. My delivery arrived much sooner than I had anticipated. I'm so glad I ordered directly from the company and not a third party.
25 september 2025
Svar från Gingko Design
Thank you so much for taking the time to leave a review, we really appreciate it.
Very impressed with Gingko and the…
Very impressed with Gingko and the products I ordered. they arrived very quickly and pleased with quality and quirkiness. Woukd definitely order from them again.
24 september 2025
Svar från Gingko Design
Thank you for leaving feedback. We're really glad to hear that you are impressed with Gingko.
Very happy with product
I ordered this product online, having previously bought Gingko products from a retail store some years ago. Delivery was very quick too!
24 september 2025
Svar från Gingko Design
Thank you for taking the time to leave feedback, we truly appreciate it.
Excellent company and brilliant products
Excellent company and brilliant products. On our last order we had a slight issue which was sorted out 100 per cent.
26 augusti 2025
Svar från Gingko Design
Thank you for taking the time to leave a review. We're really sorry to hear that there was a slight issue, although we're glad that it has been sorted for you. Thank you for your custom.
When my Octagon lamp took a tumble…
When my Octagon lamp took a tumble recently and ceased to work, I contacted Ginko Design. I received incredibly helpful initial advice, and when that was unsuccessful, an offer of replacement. As they were based in the UK (the other side of the world) from home in Australia, this exceeded all expectations. I received great communications from Michael and colleagues who followed-up the next day. Ginko Design - beautiful products plus amazing after-sales experience!
15 juli 2025
Omdöme utan inbjudan
Svar från Gingko Design
Thank you so much for taking the time to leave a review - we're thrilled to read that you're happy with your Gingko experience.
The product arrived on time
The product arrived on time, but I had to pay a $20..?? tarriff to be sure it would be delivered.
28 augusti 2025
Svar från Gingko Design
Thank you for taking the time to leave a review. Please email customerservices@gingkodesign.co.uk and we will reimburse you for any charges from the courier. We apologise dearly for any inconvenience caused.
Beautiful speaker
Beautiful speaker , I had one and got a second one when a sale was on. Good service, good quality speaker. Received on good order, very quickly
26 augusti 2025
Svar från Gingko Design
Thank you for taking the time to leave a review, and for your loyalty. We're really happy to hear that you're happy with your Gingko experience.
Svar från Gingko Design
Thank you for taking the time to leave a review.
Svar från Gingko Design
Thank you for leaving such a lovely review, we truly appreciate it.
Great quality lights
Tha Amber crystal lights (solar system) are excellent quality and are very beautiful.
27 augusti 2025
Svar från Gingko Design
Thank you for taking the time to leave a review, the solar system design is super popular & loved by many.
Svar från Gingko Design
Thank you so much for leaving a review.
Svar från Gingko Design
Thank you so much for taking the time to leave a review. We're happy to hear that you're happy with the service.
Guter Service
Tolles Produkt und einfache, rasche Abwicklung meiner Bestellung. Ich werde wieder mal bestellen.
26 augusti 2025
Svar från Gingko Design
Thank you for taking the time to leave a review, and thank you for your loyalty. We look forward to receiving your next order.
Top quality product
Top quality product. Worth the money compared to the cheaper alternatives.
26 augusti 2025
Svar från Gingko Design
Thank you so much for leaving a review. We're so happy to hear that you're happy with your item.
Detta är Trustpilot
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