We bought our Smart Moon Lamp four years ago and it has been a talking point to all who visit, plus it look really cool! It has been working 24/7 up until a few days ago. Then suddenly it stopped... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I recently purchased a clock from this brand for my yoga studio, and I couldn’t be happier with it. The clock is smart, wireless, and perfectly suited to the calm and flexible environment I wanted... Se mer
les transactions sont d'une simplicité très efficaces. les problèmes sont résolus avec convivialité et rapidité et la courtoisie des relations est aussi au rendez vous. ne surtout pas éviter GINGKO
Excellent product. A bit pricey but really lightweight and extremely easy to transport from room to room, to take out and about or just to place on a table, shelves or at bedside. The colour I chose w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe that good design should be simple but elegant, sustainable but unique, functional but also long lasting – This philosophy has inspired us to create our innovative and stylish designs that have now won a number of international awards. We have now become a leader in the premium design-led home and gift sector in the UK and across many other European countries. Using the latest technology and a fresh, modern approach, we bring elegance and practicality together in a seamless and sustainable way, enabling us to create lighting, accessories and timepieces that will bring something truly special to your home. We’re now based in Kenilworth Warwickshire, the Shakespeare’s county, and we live outside the town of Warwick with our two beautiful children. We feel proud of what we have achieved and we know that you will feel the same pride in selling and owning our beautiful products.
Kontaktuppgifter
Unit C23c Holly Farm Business Park Honiley, Kenilworth, CV8 1NP, Kenilworth, Storbritannien
- +44 1926 676 527
- contact@gingkodesign.co.uk
- gingkodesign.com
4,4
Utmärkt
217 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very speedy service and delivery
Very speedy service and delivery. This is our fourth product we’ve purchased from Gingko, and the service just gets better and quicker each time.
5 februari 2026
Svar från Gingko Design
Thank you for taking the time to leave a review, and for your ongoing custom, we really appreciate it.
Don't pay extra postage!!
I ordered something and paid express postage. It came two days after it said it would arrive so I wasted my money!
2 februari 2026
Svar från Gingko Design
We're really sorry to hear that there was a delay if your shipment. If you pop an email to customerservices@gingkodesign.co.uk to confirm your order details, we will refund your express shipping charge. Apologies for any inconvenience caused.
I need a invoice and i didn't get one!!!
26 januari 2026
Svar från Gingko Design
If you pop an email to customerservices@gingkodesign.co.uk to confirm your order details, we will provide an invoice as requested. Apologies for any misunderstanding.
Very quick delivery … arrived at the …
Very quick delivery … arrived at the Royal Mail office the day after my order was placed and Royal Mail did a good job of delivering the item.
26 januari 2026
Svar från Gingko Design
Thank you for taking the time to leave a review, we really appreciate it.
Gingko creations are exquisitely poetic
The Gingko creations are exquisite and beautiful. So well designed, unique, easily charged, offering a warm light. I also found the individual boxes for each item really smart.
The order arrived promptly by post and the products were incredibly well packaged.
And customer service is excellent! I had a couple of queries which I emailed, and each time got a swift reply from Jon who was extremely helpful and pleasant; thank you!
In addition, I thought that the way Gingko Design formulated their new year wishes in their mailing list message was lovely, wishing their subscribers "creativity, comfort, and moments of calm". To me, it reflects the care and gentleness that they impart to their designs.
1 december 2025
Omdöme utan inbjudan
Svar från Gingko Design
Thank you for taking the time to leave such a lovely, positive review. We truly value your feedback and thank you for your support.
I bought a Moon globe about a year ago
I bought a Moon globe about a year ago, and it looks great. I had a problem with it now, but the customer service was very helpful and solved the problem very fast and friendly!
Highly recommended, for both products and customer service!
22 januari 2026
Omdöme utan inbjudan
Svar från Gingko Design
Thank you for taking the time to leave a review. We're very sorry to hear that there was an issue with your item, although we're glad to hear that it has now been resolved. Thanks again for your lovely feedback.
Good advice, prompt delivery
Given correct advice on the phone about the type of charging lead I needed and the lead was delivered quickly.
6 januari 2026
Svar från Gingko Design
Thank you for taking the time to leave a review.
Svar från Gingko Design
Thank you so much for providing feedback.
Beautiful
Beautiful . . I bought one of the space ones for my grand daughter a while ago . . she loves it. This time my niece was super pleased with her gift of the owl . . Maybe I’ll get one for myself next time!! Good packaging and timely delivery 😊👍
5 januari 2026
Svar från Gingko Design
Thank you for taking the time to provide feedback. We're glad to hear that the gifts have been well received. Let us know when you're ready to get one for yourself and we will provide you with a discount code to thank you for your support.
The products are excellent quality and…
The products are excellent quality and arrive very quickly and well packaged.
5 januari 2026
Svar från Gingko Design
Thank you so much for your feedback.
I have loved the products that Gingko…
I have loved the products that Gingko offer for several years and have bought many of them as gifts . They have all been admired .
I’d absolutely recommend the products and customer service . I’d made an error on a delivery postcode and I was contacted quickly and my error rectified without fuss or hassle ( or AI ) . An enjoyable experience. Thanks Jon !
9 januari 2026
Omdöme utan inbjudan
Svar från Gingko Design
Thank you so much for taking the time to leave a review, and for your ongoing support. We're glad to hear that everything has been sorted for you, and that you love our items.
Brilliant products
I ordered a small Sculptural Lighting light and it arrived within days of ordering. It was well packaged so it wouldn’t get damaged in transit. It is elegant, stylish and functional. I would definitely buy from Gingko again.
6 december 2025
Omdöme utan inbjudan
Svar från Gingko Design
Thank you so much for taking the time to leave a review, we're thrilled to hear your positive feedback.
Great products
Great products! I highly recommend viewing the Gingko site for buying presents.
25 april 2025
Svar från Gingko Design
Thank you for taking the time to leave a lovely review, we really appreciate it.
Terrible customer service
Ordered the product and their confirmation did not show the road and delivery could be a problem , they were emailed about this. No response from them. They were called but the number listed does not work. Then used their website portal twice. again no response at all. Update on the order says it was dispatched on the 1st. its the 5th now but no delivery or contact at all from Gingko Design.
1 december 2025
Omdöme utan inbjudan
Svar från Gingko Design
We're so sorry to hear that there are issues with your order. If you could please let us know your order reference, we'd be more than happy to look into this for you.
There are some slight delays this week, both with the couriers and with our email response times. We have been extremely busy following our Black Friday Sale, but please rest assured, we are working as fast as possible to get all of the orders shipped and all of the enquiries dealt with. Thank you for your patience.
Excellent Service
The company did extremely well. The time frame in which I received my purchase was excellent with excellent care taken in the packaging and posting of my product.
24 november 2025
Svar från Gingko Design
Thank you for leaving a lovely, detailed review - we truly value your feedback.
I discovered this brand in Port…
I discovered this brand in Port Sunlight Art gallery Shop and loved the look of it . I signed up for the newsletter the same day and ordered a couple of things which arrived quickly and are beautiful. I have since ordered four more items for presents, very impressed with this company.
24 november 2025
Svar från Gingko Design
Thank you for leaving such a lovely review, and for your ongoing custom. We hope the presents are well-received and we look forward to showing you our new releases in 2026.
Great service and fast delivery
Great service and fast delivery. Very happy with my experience and purchase.
30 oktober 2025
Svar från Gingko Design
Thank you so much for leaving a lovely review. We're thrilled to hear that you are happy with your Gingko experience.
Svar från Gingko Design
Thank you for your lovely feedback.
Svar från Gingko Design
Thank you so much for taking the time to leave a review.
Love the products and delivery was well…
Love the products and delivery was well packed and look forward to gift giving at Christmas.
29 oktober 2025
Svar från Gingko Design
Thank you so much for leaving a review. We're glad to hear that everything arrived safely and we hope that the gift is well received.
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