Lovely driver, arrived a little early for a booked trip, but no hassle. Took the direct route and was very helpful throughout. Booking system a little painful for a timed collection, as the book now b... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Hotel booked cab 4.30am arrived few minutes early prompt route to train station paid happy customer got home to Scotland lost bag passport cash personal card etc . Called office told all the informati... Se mer
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First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... Se mer
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Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... Se mer
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Företagsinformation
Om Gett UK
Skrivet av företaget
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Kontaktuppgifter
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., Storbritannien
- customercare.uk@gett.com
- gett.com
4,3
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Taxi arrived within two minutes
Taxi arrived within two minutes!
Friendly driver.
Perfect.
9 januari 2026
Svar från Gett UK
Dear Stephen,
Thank you for the fantastic feedback.
It is brilliant to hear that your driver arrived within minutes.
Getting you moving that quickly is exactly what we aim for. Our drivers take great pride in providing a "perfect" service, using their knowledge to navigate the city as efficiently as possible.
We hope to see you on board soon.
Best regards,
John Mc
Gett UK
Excellent service
App easy to use. Booked 4 taxis thought it while in London. The service was quick and each of the drivers weee very friendly and helpful
12 januari 2026
Svar från Gett UK
Dear CollectPlus,
Thank you for your feedback.
It is great to hear that you found the Gett app easy to use and that you relied on us for four separate journeys during your time in London. Providing a consistent, helpful service is exactly what we aim for, and I am glad our drivers made such a positive impression.
We look forward to welcoming you back on board the next time you are in town.
Best regards,
John Mc
Gett UK
The driver was on time and helped me in…
The driver was on time and helped me in and out of the cab. He was very affable even at 6 am!
11 januari 2026
Svar från Gett UK
Dear Linda,
Thank you for sharing your feedback.
I am so pleased to hear that your driver was on time for your 6 am journey and friendly at such an early hour. Our drivers really do take pride in their work, and I am glad he was there to assist you in and out of the cab.
We look forward to seeing you on board again soon!
Best regards,
John Mc
Gett UK
Gett overall good
Gett overall good. I like to have a proper cab driver and frankly they are not that much more expensive than Uber.
I’ve only ever had a couple of bad e patience’s due to booking system and when I got through to Customer Service it was dealt with.
23 oktober 2025
Svar från Gett UK
Dear Pauline,
Thank you for sharing your thoughts with us.
I’m so pleased to hear that you’ve had a positive experience overall and that you value the expertise of a "proper" cab driver. It’s also great to know that you find our pricing competitive compared to other options, providing that high-quality Black Taxi service at a fair price is exactly what we aim for.
I’m sorry to hear about those few times the booking system let you down, but I’m very glad our team could sort things out for you. Just a reminder: our UK-based Customer Experience agents are available 24/7 via the app's chat section if you ever need a hand with a booking.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Svar från Gett UK
Dear Sachin,
Thank you for taking the time to leave such a kind review.
It’s wonderful to hear that your driver, Cole, was amazing. We take great pride in the professionalism and friendliness of our drivers, so it’s always a pleasure to hear when they've made such a positive impact on a journey.
I’ll be sure to pass your kind words on to Cole.
Best regards,
John Mc
Gett UK
Great experience using Gett
Great experience using Gett
Timely, polite and friendly driver
8 januari 2026
Svar från Gett UK
Dear Vincent,
Thank you for sharing your positive experience with Gett.
We are delighted to hear that your driver was both timely and friendly. Punctuality and professional service are what we strive for.
We look forward to welcoming you back on board for another smooth journey soon.
Best regards,
John Mc
Gett UK
I'm disabled and have the use of 2…
I'm disabled and have the use of 2 walking sticks. The driver opened the door to enable entry and exit during my journey. Much appreciated
8 januari 2026
Svar från Gett UK
Dear Michael,
Thank you for taking the time to share your feedback.
It makes us happy to hear that your driver provided such thoughtful assistance during your journey.
We take great pride in the professionalism of our drivers and in ensuring that all passengers, including those with accessibility challenges, feel supported and safe.
It is exactly this kind of attentive service that defines the Black Cab trade, and I will be sure to pass your kind words along to the driver.
Best regards,
John Mc
Gett UK
Easy to use app
Easy to use app - the taxi was easy to book and I was told when the taxi was on its way helping to reduce my stress levels
8 januari 2026
Svar från Gett UK
Dear Linda,
Thank you for taking the time to share such a positive review.
I am very pleased to hear that you found the Gett app straightforward and easy to book. We completely agree that in today's busy world, anything that can help take away some of the pressure is a positive. Our goal is to make your journey as smooth as possible, and we hope that providing live updates on your driver's arrival is a key way to reduce that stress.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
Driver arrived on time (even a bit…
Driver arrived on time (even a bit early) and was nice and driving well. The booking experience was easy and convenient. The ride was expensive but it was worth it for me to book in advance and ensure I had a taxi.
1 januari 2026
Svar från Gett UK
Dear Gabrielle,
Thank you for your feedback.
I am pleased your driver arrived early and that you found the booking process so convenient. I am sorry if you felt the cost was high.
During Bank Holidays and the festive period, the tariff would have been the higher “Night” Tariff, with an additional £4.00 “Festive” Charge.
We are glad that the peace of mind provided by pre-booking made the journey worth it for you. We hope the ride was a pleasant end to a New Year celebration in what we think is the best city in the world.
Best regards,
John Mc
Gett UK
Once i downloaded the app which i…
Once i downloaded the app which i needed to ask for the process was straightforward. Driver was excellent and his years of experience and polite conversation with excellent driving made it an exceptionally positive exoerience
5 januari 2026
Svar från Gett UK
Dear Kim,
Thank you for taking the time out of your busy day to share your feedback.
I am so pleased to hear that once you had the app set up, you found the process straightforward. We aim to make booking as seamless as possible, so it’s great that your comments reflect that.
It is especially wonderful to hear about your excellent driver. Those "years of experience" you noticed are the result of the rigorous training drivers undergo to master the London streets. Combined with their professional, polite manner and high standard of driving, it’s clear they provided the exceptionally positive experience we strive for.
We look forward to welcoming you back on board for many more journeys in 2026.
Kind regards,
John Mc
Gett UK
Svar från Gett UK
Dear Anthony,
Thank you for taking the time to leave such a kind review.
We are delighted to hear that you had a nice chat and a good journey with your lovely driver. Our drivers take great pride in being both professional and personable, so it is fantastic to hear that this made your trip even more enjoyable.
Wishing you all the best for the year ahead.
Kind regards,
John Mc
Gett UK
Great app…
Used Gett for the first time this weekend, it made our London stay run seamlessly we used it all weekend and every taxi came within the time stated we never waited more than five minutes absolute brilliant app
2 januari 2026
Svar från Gett UK
Dear Wendy,
Thank you for sharing your experience with us.
We are so pleased to hear that using Gett for the first time helped make your London stay run seamlessly. It is fantastic to know that you were able to rely on us throughout the weekend. London is one of the best Cities in the world, and when visitors are here for a limited time, it is great to hear that we helped a little to pack in as much as possible.
Our goal is to provide a dependable and "brilliant" service, and we are thrilled that the app lived up to your expectations.
We look forward to welcoming you back on board the next time you are in the city.
Kind regards,
John Mc
Gett UK
Svar från Gett UK
**Update**
Dear Caura,
Thank you for providing the data to enable us to look in to this issue. I understand one of the CEXP team has reached out to you to resolve this issue for you. Our UK-based Customer Experience Agents are available 24/7 through the live chat function within the app to support our users with any issues they encounter before, during or after a ride.
Thank you once again for bringing this to our attention..
Kind Regards
John Mc
Gett UK
Thank you for your review. Feedback is invaluable to us here at Gett. I would like to have the chance to look into the ride you mention in your review, but due to the anonymous nature of Trustpilot, I do not have access to these details.
I have sent a seperate request through the Trustpilot platform for some further information that will allow me to address this for you, once recieved I will investigate this for you with pleasure.
Kind Regards
John Mc
Gett UK
Awful company
Awful company. We forgot a phone in the taxi and the company wouldn't help us locate it, claiming it's between us and the taxi driver
4 januari 2026
Omdöme utan inbjudan
Svar från Gett UK
**Update**
Upon further investigation, it looks as though this user was riding in another territory (country) where Gett operate. On occasion, if there is an issue with location services on a device, users are directed (by default) to the UK for support.
As each territory is independent and due to strict GRPR regulations, Agents in the UK are not able to view the details of rides in any other country. The agent in question did provide the user with details on how to reach out to the support team in the country where the ride took place, offering both phone and email options.
Regards
John Mc
Gett Uk
Good Morning, E Razon, thank you for reaching out regarding your lost mobile phone. I am afraid that due to the anonymous nature of TrustPilot, I am unable to locate the ride in question or the account linked to it. I have asked for further information through TrustPilot, and once received, I would be happy to look in to it for you.
Kind Regards
John Mc
Gett UK
Both cabs were easy to find
Both cabs were easy to find, early and a pleasant journey - felt very safe in a black cab - customer service were also very helpful
29 december 2025
Svar från Gett UK
Dear F,
Thank you for taking the time out of your busy day to share your feedback with us.
We are delighted to hear that both of your cabs were easy to find and arrived early, making for a pleasant journey. Your safety is our top priority, and it is wonderful to know that you felt secure travelling in a London Black Cab.
I am also very pleased to hear that our customer service team was helpful; I will be sure to pass along your kind words.
Kind regards,
John Mc
Gett UK
Svar från Gett UK
Dear Michael,
Thank you for taking the time to share your feedback.
We are delighted to hear that your driver was prompt and provided a friendly service during your journey. Punctuality and a professional, welcoming manner are exactly what we strive for at Gett.
We look forward to welcoming you back on board for another smooth ride soon.
Kind regards,
John Mc
Gett UK
Svar från Gett UK
Dear Customer,
Thank you for taking the time out of your day to leave such positive feedback!
We are pleased to hear that you found our service reliable and that your driver arrived within minutes. Providing a fast and dependable service is at the heart of what we do, and it’s great to see this reflected in your experience.
We look forward to welcoming you back on board soon.
Kind regards,
John Mc
Gett UK
Great app & service
Using Gett was super simple, the cab was located quickly and the driver excellent.
31 december 2025
Svar från Gett UK
Dear Anonymous,
Thank you for sharing your feedback.
We are thrilled to hear that you found using Gett super simple for you and that your cab was located quickly. It is also great to know that your driver provided excellent service.
We look forward to welcoming you back on board for another journey soon.
Kind regards,
John Mc
Gett UK
Very efficient service
Very efficient service, drivers very friendly, i felt safe as a woman
1 januari 2026
Svar från Gett UK
Dear Amandajo,
Thank you for taking the time to share your feedback with us.
We are so pleased to hear that you found our service very efficient and our drivers friendly. Most importantly, we are glad that you felt safe during your journey.
Safety is a core priority for us, and providing a secure environment—especially for women travelling alone or at night—is one of the many reasons why the Black Cab remains a trusted choice.
We look forward to welcoming you back on board for another pleasant journey soon.
Kind regards,
John Mc
Gett UK
Svar från Gett UK
Dear Customer,
Thank you for taking the time to leave such a kind review.
We are delighted to hear that your driver was very helpful during your journey. Our drivers take great pride in their professionalism and service, so it is wonderful to know that this made your experience a positive one.
We look forward to welcoming you back on board again soon.
Kind regards,
John Mc
Gett UK
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