Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First of all I didn’t receive any tracking for this ride ! The driver was always on his phone while driving, wasn’t paying attention to the road and he was not keeping his lane and at some point HG... Se mer
Reliable service using smart vehicles and helpful drivers. We live in an awkward-to-find place but this has now been resolved with the addition of using WhatsApp to contact the client. I'm hard of hea... Se mer
Företaget har svarat
Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At Minicabs we know that we offer the very best London minicab service – a claim that’s backed up by a huge number of our passengers, who consistently use us due to our promptness, politeness and great value for money. We’ve been operating for a number of years now, and in this time we’ve honed our skills and business to create a great taxi company. What’s more, we’ve built up our number of taxis to ensure that we can cater to everyone’s needs, throughout the area we cover. We intend on improving in the future as well, by adding new facets to the Minicabs such as the fantastic app we have just introduced for Apple and Android users. Our success is down to a few things that we regard to be extremely important, with the first of these being the fact that we always strive to offer the best value for money to all our passengers. This doesn’t just mean that we make sure our fares are kept as low as possible, but it also means that we go above and beyond what is expected. Of course, like any good taxi company, we always provide clean cars and friendly drivers, but unlike others we add a personal touch minicabs such as carrying your bags for you, making sure your children get to school, and generally helping in any way we can. So, why not contact us today to find out how we can help you? You can call us on 0208 204 4444 or email us via bookings@minicabs.co.uk or alternatively you can use our app to book a minicab in seconds!
Kontaktuppgifter
539 - 541 Kingsbury Road, NW9 9EG, LONDON, Storbritannien
- +44 208 204 4444
- bookings@minicabs.co.uk
- minicabs.co.uk
4,3
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 45 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Reliable and friendly
Reliable, friendly service at great rates. We were kept informed by lovely staff of when our car was ready and waiting outside as well as text messages. Would absolutely use again and recommend.
30 maj 2026
Omdöme utan inbjudan
Not a great experience
The driver was uncommunicative to the point that we could not get off where we wanted. The minicab person in the WhatsApp conversation was rude.
22 maj 2026
Omdöme utan inbjudan
Very good service from driver
Very good service from the driver. On time, very polite and acceptably chatty. Cab could do with a bit of a clean, otherwise all was good.
18 maj 2026
Omdöme utan inbjudan
Driver on his phone while driving
First of all I didn’t receive any tracking for this ride !
The driver was always on his phone while driving, wasn’t paying attention to the road and he was not keeping his lane and at some point HGV driver beeped him to make him aware.
Also he was continuously eating while driving and the smell was horrible. As we arrived at the destination he was expecting tips but however it was not the case.
10 maj 2026
Omdöme utan inbjudan
Excellent service by the gentleman this…
Excellent service by the gentleman this morning, who cared about providing good customer service!
2 maj 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your kind review. We are pleased you enjoyed our minicab service and we look forward to being of service again soon!
Pre booked meet and greet and driver was 45min late
Pre booked and payed extra for meet and greet as my daughter and I were arriving late to LHR. Taxi driver did not show up on time and when calling the service number they kept saying “driver will come in 10 minutes” don’t take another taxi. This went on for 45 minutes (after agreed pick up time) before driver finally arrived. Not amused with service and being left at the airport in the middle of the night for so long.
23 april 2026
Omdöme utan inbjudan
Poor experience
First time using this service and unfortunately it was a really poor experience.
I pre-booked a taxi for 11pm from The O2 during the tube strikes, specifically to avoid getting stranded. I was told I’d receive driver and vehicle details once the car was on route, but I didn’t get any updates until after the scheduled pickup time — and only after I chased them myself (to which I received no response at the time).
I also wasn’t aware the booking would just be allocated to a Bolt driver at the time of dispatch. If I’d known that, I would’ve just booked directly through Bolt instead of pre-booking, as it didn't seem to guarantee a driver since they kept cancelling, adding to our wait time.
To make things worse, I confirmed the exact pickup point with customer service (they even sent a Google Maps pin) earlier in the day, but the driver didn’t go to that location. We had to walk back in the opposite direction to find them when they eventually arrived.
There was no response from the 24-hour customer service team during the wait, and we ended up standing there for over 30 minutes after the scheduled pickup time before a car eventually arrived.
Overall, really disappointing experience, especially given it was my first time using the service and I relied on it in a difficult situation.
21 april 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab services, and we look forward to continuing to provide you with more of our services!
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you found our minicab service reliable. We look forward to continuing to provide you with our minicab services!
Excellent service
As usual great service. On time and very kind driver
16 april 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service and we look forward to continuing to provide you with our services!
We were very pleased with service today…
We were very pleased with service today
The driver was amazing he was very polite , kind and very professional .
12 april 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service and we look forward to being of service again soon!
very good service
very good service , driver nafis driver no. 628 was in time and helpful , would recommend him all the time , and very well smart and his car was clean , the company app was very easy to use and i booked from Nairobi. Kenya
1 april 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you had a good experience with our airport transfer service. We are glad you found our app easy to use, and we look forward to being of service again soon!
Excellent driving thru peak traffic to…
Excellent driving thru peak traffic to Heathrow T2.
Very friendly and helpful.
2 april 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our airport transfer service to Heathrow Airport. We look forward to being of service again soon!
They are very helpful
They are very helpful, patience and lovely, always on time, am very grateful,
19 mars 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service and found it to be punctual and helpful. We look forward to being of service again soon!
Professional and Curteous
We have used minicab.co services before on several occasions and constantly received courteous and professional care. The driver today was very helpful and arrived well before the pickup time. Excellent service.
19 mars 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you have had numerous positive experiences whilst using our minicab services, and we look forward to being of service again soon!
Reliable and courteous
Reliable and courteous! Arrived for pickup 10 minutes adrift of requested time but had learned from past experience to book a little earlier to allow for traffic holdups so arrived at destination on time!
17 mars 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your review. We are pleased you enjoyed our minicab service, and we look forward to being of service again soon!
Helpful & more...
Helpful. Reliable. Trustworthy. Professional. Efficient.
16 mars 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your reviews. We are pleased you enjoyed our minicab services, and we look forward to being of service again soon!
Driver cancelled 5 minutes before he was due
Driver cancelled 5 minutes before arrival time. Trip was booked the previous day. Replacement driver arrived 21 minutes late. Missed my appointment.
Additional details - submitted 25.03.26 Booking no. 37097074
I booked the cab on the 12.03.26 online for 09:20 on 13.03.26 pickup time. On the 13th I rang the helpdesk nto check that the driver would be turning up on time. This was at 09:05 on the 13th. The controller confirmed that the driver would pick me up in 9 to 10 minutes. However, the controller then informed me at 09:15 that the driver has cancelled and that he would find me a replacement driver. The replacement arrived 21 minutes late at 09:41. Consequently I misses an important hospital appointment. Drivers should not be permitted to cancel bookings at short notice unless there is an emergency of some kind. This incident has caused be a great deal of distress and inconvenience and is totally unacceptable - having taken the trouble to book the day before travelling
13 mars 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Good Afternoon, a member of our customer care team has been in touch regarding this. Please have a look at your emails and get in contact with them. Many thanks.
The driver turned up 20 minutes late
The driver turned up 20 minutes late. He blamed traffic. He should have set out earlier!!
5 mars 2026
Omdöme utan inbjudan
Svar från Minicabs.co.uk
Thank you for your feedback. We are very sorry your airport transfer was 20 minutes late. Punctuality is very important to us, and we try our hardest to make sure our drivers are on time; however, last-minute road closures or traffic can sometimes be unavoidable, no matter how much we plan ahead of time. We are sorry for the inconvenience caused, and we look forward to providing you with an even better experience in the near future.
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