quip Omdömen 

Rip off bought a new brush for my existing base for 11 dollars and it didn’t even come with a battery. Not worth the money

They changed their platform and I couldn't log in, spend time going back and forth over a $21 order and they were just terrible. I got stuck between Quip's 'new system' and they made their problem mine. I'm cancelling and finding a new option.

Have been using Quip for the past 7 years, even when moved away from US. Support great, very responsive, I’ve had to replace the brush a few times as it breaks easily enough. When it works - it’s brilliant!

Average electric toothbrush. IMPOSSIBLE to change the heads!!! I'm just going to throw it away rather than deal with this.

The toothbrush is anemic and doesn't clean your teeth very well. The worst part of buying the brush is trying to cancel the service. It's damn near impossible to do so. You cannot remove your credit card from their system so I have to wait another year before this card expires! I have to dispute charges twice a year when I see a charge on the card for a subscription I cancelled 2 years ago.

Customer service? Forget about it. Horrible. You can’t call them, their live chat is crap. Do not buy this product. 30 day return policy, but I can’t even get a hold of someone to return it. Garbage.

I bought the re-fillable flosser. I unfortunately bought it when I was still using up my one-time-use floss picks, and by the time I got to try it, it was past the 30-day return window. I have tight teeth and a small mouth, and I was never able to get the floss in between my back teeth without the floss sliding out of the flosser's grip. After a week of trying different "fixes" I gave up on this product. I really wanted to try and reduce my plastic waste with this item, but it is unfortunately poorly design for people with small mouths and tight teeth. The grip on the piece of floss just isn't strong enough.

I think this product is completely awful. Quality wise, the string snapped very easily, was way too much work to use, and having multiple pieces for floss wasn't functional.

They also don't let you know of your order being it is processed for subscriptions and only send an email about updating an address, of which is past the processing point. I tried emailing about this but was told the above.

Every single interaction with their customers service, which by the way is slow and email only in 2024(!), effectively has been off putting. Their attitude is distrust by default towards customers. Everything needs to be proven like in a court hearing and they will find loop holes not to provide customer service or keep their promise. I had a simple ask to get a 5$ discount code replaced since displacing the one inch by one inch piece of plastic or cardboard that had it the code on it. Again, very 2024 worthy. They started an investigation into my original purchase of my toothbrush to say the seller on Amazon was not authorized. Well, the product still got sold and there has been a discount code inside the purchase. Aren't you interested I start a subscription and get more money back? Long story short: this prompted me to find other channels and I just found a better deal for replacement heads from, guess what, a likely unauthorized seller. That's where the money ends when you fight over 5$. Same thing happened when they sent out a broken brush motor and needed proof it did not work to finally send a new one that actually did. I am second hand embarrassed and I hope they see how this makes them look. The point is distrust and stinginess never makes for a good image and makes me think they are struggling as a company.

Edit: your reply shows you aren't reading or getting the message. I'm glad my money will not be placed in your company in future and thanks for confirming that's still the case.

The product is fine and I really enjoyed it in beginning because ti just was one less thing to worry about and seemed healthier.

But when things happned like moving, or just didnt' get a package for some reason - their 'support' was terrible. Also at this stage they've made practically no improvements and I wonder if it's still worth it.

I purchased a rechargable version from Target. Inside 2 months the brush stopped working. I barely used it as I have 3 different types of brush for my teeth and was adding this to my arsenal. I took the brush apart to find that there is no battery visible in the handle. There exists nowhere any instruction or video as to how to located and remove so I can at least test with my own AAA. The website is laughable. The UX and CX could not be worse. The Chatbot is a failure. I say for the money, the support should at least include instructions for the rechargeable version. Won't buy again. Good riddance.

Thank you for replying 50 weeks later. I have already tossed the brush into the bin 11 months ago as it was a reminder of what a waste of money it was. Your reply is only further evidence of what most customers experience from your company. Nothing.

I purchased a rechargeable toothbrush having been a quip customer for years. Not one but 2 of the rechargeable brushes failed to stay charged for the "3 months with one charge" as claimed. And within 2 months both brushes wouldn't hold a charge at all. After contacting their customer service the most they could do is replace the toothbrush yet again instead of offering a refund for their malfunctioning product. I would never purchase their rechargeable toothbrush and after this experience I am now an Oral-B 1000 electric brush user.

I recently had a confusing experience with quip's refill and subscription cancellation process. After receiving a reminder email to check my details before my refill shipped, I promptly cancelled my subscription within 5 minutes, assuming that would also cancel any pending orders. Despite receiving a cancellation confirmation, my credit card was still charged, and a refill was shipped out. It was only later that I discovered, buried in the FAQ, that cancelling a subscription does not cancel a pending order, contrary to what I had interpreted from the communications received. This was disappointing and felt misleading, as I believed I had acted within the provided timeframe to avoid further charges. In my view, the communication regarding the cancellation policy could be much clearer to prevent such misunderstandings. I would advise others to be cautious and to double-check with customer service directly before assuming a subscription cancellation will also cancel pending orders.

Poor customer service; subscription trap; confusing site

This company is horrible. Product stopped working after 4 months and there is no response from customer service. Would never purchase again. Every product I have purchased stops working.

5 stars goes for customer service. I have gone through 2 of their rechargeable toothbrushes and messaged them via Facebook and they got back within 24 hours and sent me a new toothbrush for free.

3 stars for product. It is sad that I have 3 of their rechargeable toothbrushes now (2 don’t work). I would say it doesn’t work as well as what they advertised but it works pretty good. Wouldn’t trust the ones from Target though.

I used Quip for about 3 years from 207-2020, and never had an issue. I even paid for international shipping while I was abroad during those 3 years. (Had to cancel my plan for personal reasons.)

I decided to reactivate my account this month. I had already purchased the toothbrush from my local Target so all I needed was the brush head and battery refill. Well, that package came this week and was missing the AAA battery. Not a big deal, I reached out thinking they messed up the packing. The customer support quickly emailed me back to say the battery was complementary and NOT expected to be reshipped if I didn't get one.

Excuse me? The AAA battery is included in every touchpoint of your marketing material- it's in the product images, it's in the product description, and it's in my "plan summary" and "what's in your order". Not anywhere did it say "this is complimentary and there's a chance you don't get this in your package".

It's a $5 refill plan so not a big deal on its own (heck, I'd pay $10 if it comes with the battery), but it's extremely deceiving to include the battery on all your storefronts, then to expect the consumers to know it might not be included. (Why would I need a refill plan if I need to make a separate trip to buy batteries?)

And for the CS team to make it sound like they are doing me a favor by reshipping the battery to me? Nope.

(for reference, in the 3 years I had quarterly refill shipped to me, not once did I not receive a battery pack.)

I was happy with Quip in the beginning, great price for the subtle electric brush and the paste (didn't like the non mint one though) but then the refills were coming bit faster than I wanted so I changed to every 3 months (I used Quip in the morning and my Oral B and crest at night) but then they started emailing me after it was charged and being sent so I couldn't decide last minute if I could push it out a month or more. Not cool. Harry's blades have always alerted a customer before charging and shipping which is how it should always be to give us a Choice everytime.

you cannot change, cancel, or modify anything in your order or refill plan. you have to argue with a chatbot (no human support) and they won’t give you a person and you can’t cancel your account without one. i have blocked all future charges with my bank: this is yet another rip-off subscription you can’t get out from under.

I have tried to get a malfunctioning handle at least 7 times with no response. There is no way to contact the company. after 5+ years - I am done. DO NOT BUY