quip Omdömen 

Awful service and shipping. I signed up for the subscription service with the replaceable brush heads. The first brush arrived on time. The second brush arrived approximately three weeks after it was shipped. The replacement brushhead can be tracked through the shipping number. The brush head was stuck in Nevada, and was never shipped after that. I repeatedly emailed Quip, and they replied several times that it was still coming; I always replied back that it would never arrive, since it was lost in Nevada. They finally sent me a replacement brush head. Most recently, the replacement brush head was again stuck in Nevada. I sent two emails to Quip, and never received a reply to either email. The tracking number for the shipping indicated that it had been delivered, but it had not. I finally received the brushhead almost one month after it had been shipped. After this second fiasco, I canceled my subscription. There are numerous companies that provide better service, and a superior product to Quip.

I had a horrible experience with this company and their product.

I want to start by saying I was introduced to the basic quip toothbrush through my local grocery store. After using it for quite a while, I felt that I was getting a good enough clean that I could upgrade to one of their higher tiered products.

I then went to my local target to make a purchase of their equip ultra toothbrush which retails for about $100 and I even put the Allstate insurance on it so that just in case something happens to it, I could get it replaced through the insurance. I was that excited about the toothbrush.

Once I got home, I took the toothbrush out of the box and charged it for a few hours before realizing that the toothbrush was getting hot and was not turning on I tried to plug the charger while still attached to the toothbrush into multiple outlets to confirm if maybe I had an outlet issue and the toothbrush would still not turn on so I then got back in my car and returned to target. When I got to the customer service counter, I had the employee test out the toothbrush behind the desk by having them plug it in to make sure that they also were able to confirm it’s not working and they were able to confirm that it indeed was not working.

I wasn’t ready to give up on the toothbrush yet so I then asked to make an exchange for another unit that might be on the shelf and that’s what I did. I told the customer service employee that I’d like to test the toothbrush out before I walk out of the storage just to make sure that it works too fast forward a long story I ended up wiping the entire stock of these toothbrushes off of their shelf, attempting to make each unit work so I could walk out of the store with a working quip toothbrush.

The employee said that after the second toothbrush, he would’ve given up and if you can imagine me standing at a busy counter with FOUR different boxes of unpacked electric toothbrushes and equipment in front of me, then the employee saying that to me after running back-and-forth through the store to get the remaining units up to the front desk at customer service to try out, I was embarrassed. For clarity, none of the toothbrushes worked out of the box which I might add is also advertised in their first time use pamphlet.

After making my final return, I walked out of the store with a different branded toothbrush.

When I got home, I contacted quip customer support to let them know about the issue and my experience at the store. They responded to me about two days later with a simple apology and no investigative questions about what store I was at or if I still had the receipt, just a simple apology.

While this might be OK for most situations, I think more needed to be done here in terms of making sure that quality control and Customer experience are prioritized. I had to send a follow up email to include my receipts and encourage them to look further into this.

Additionally, I had to re-emphasize my entire experience because apparently when you reach out to their customer service with an issue and someone response to you it’s unlikely that the same person who initially responded to you will continue to respond to you if you reply to the email. Having different people all respond to me on the same issue without having some kind of a starting point to refer back to was frustrating for me because I then had to relive the entire experience a second time just to give the new associate responding to me an understanding of what happened.

After I sent the information that they need to conduct a proper investigation, they didn’t respond to me at all, instead they responded with a customer service feedback report. I rated them one star. While I was once excited about this brand, I am no longer excited about it at all, and cannot recommend this in good faith to any of my friends, family or strangers for that matter.

It’s sad to see that a product with such potential has such a tragic foundation with an awful lack of quality and customer service experience.

Do better quip.

06/29/26 Update: Incase anyone was wondering, their response to this review has not matched up to their actions - they in fact, did not, reach out to me the same day or at all!

I have only learned after placing my order that Quip uses so-called "last mile delivery" services rather than respected carriers such as UPS, USPS, FedEx or DHL to deliver product to customers. Such "last mile" delivery services, in my geographic area at least, are notorious for delivering packages to the wrong address and not delivering at all but annotating in their records that they achieved delivery. Had I known, I wouldn't have purchased replacement heads directly from Quip. In attempting to cancel the order, I sent an e-mail to which the company never replied, and then attempted a chat session which was opened at 11:30 a.m. (Eastern time) with a message that an agent would be with me shortly, and it's now 2:57 p.m. If this product is not received on the date their system shows as the target date for delivery, the charge will be contested with the credit card company whose card I used when placing the order.

It's been 10 days since I ordered my replacement heads. Tracking hasn't updated since it was marked as shipped. There is no valid phone number to call and my emails go unanswered. I will NOT be purchasing anything further from this brand.

STAY AWAY
Took a chance on their whitening strips as they were cheaper than Crest and I’m genuinely curious how these were released? They’re literal garbage.
They stick to your fingers during application and break/dissolve. It’s IMPOSSIBLE to apply them evenly to your front and bottom teeth. I used five in a row last night only to five up on them completely and when I contacted Quip they told me I had to return to the store, which was wouldn’t accept in used condition
DO NOT BUY THESE

Promised a replacement, then ghosted me for 13 days

My $60 Quip toothbrush broke in 14 months (still under 2-year warranty). Contacted support. They agreed to send a replacement on April 24 after I sent photos.

It's now May 7. No tracking. No toothbrush. No replies to my emails. The Shop app just says "waiting for details."

I'm a college student with braces. I treated myself to this toothbrush and now I'm stuck with nothing. Quip completely dropped the ball. Will never buy again.

Placed an order on 12/3. Absolutely no tracking information and the package is still "preparing for shipment" on 12/29.
Impossible to reach a human being. Their entire tech support is AI. I was given a refund of the $5 shipping fee, but no information about my order. There's nobody to call. I will be entirely discontinuing use of their products. Shameful.

You can’t reach a real person. Their customer service is a chat bot. So infuriating to pay for a product and not reach a customer service representative when you have a problem.

Every single toothbrush I have had with them (and I have been with them for over 6 years) has broken. EVERY. SINGLE. ONE. They use an AI Chatbot for their Customer Service (this is why no one has jobs anymore, and its frustrating). I am contacting them about a 3rd toothbrush in our household that has broken for the SECOND TIME. All within a year of owning. They just are garbage. I really really really wanted to love these toothbrushes, but I am so frustrated with this company at this point. WHY do ALL of their products break with normal every day use?

Almost every product I have purchased has failed either during the warranty period (luckily) or soon after. Last time was just this month when my warranty was denied because I contacted them 4 days after the 1 year date of purchase. Quip products break constantly, shipping is slow, customer service is subpar.

I've tried to like Quip, I really have. But the user experience is just awful. Bad ChatBot, shipping is charged at a premium rate and it takes 2 weeks (minimum) for product to arrive. Adios.

Ordered the most expensive toothbrush of my life. It got broken after 3 month of use. When I tried to contact support all answers I received is that they cannot verify my identity and that I have to message from my email. But it is already my email. I also cannot change email in their app as they forgot to make this function. As everything works in US because people have always too low expectations. No company is trying to provide good service or products

THIS COMPANY IS THE WORST. THEY WILL NOT CANCEL YOUR SUBSCRIPTION AND WILL JUST KEEP CHARGING YOU. YOU EMAIL THEM. THEY NEVER REPLY. DO NOT EVER BUY FROM THEM.

Broken brush and rust on product

Brush broke after a year of use and changing heads every 3 months. Flosser gained rust after 3 uses never used again.

I have been trying to cancel my subscription for months. I do not have any subscriptions listed in my Quip profile but every three months another charge appears and I get another replacement kit. I have tried multiple times to email and use the chat bot. I get no reply to email and there seems to not be any humans available for the chat bot to defer to. I am ready to report this service to my bank for investigation.

This company is a mess. I bought the standard brush years ago and liked it. I gradually got brushes for my 2 kids and husband. I signed up for the recurring shipment of brush heads every three months and they just can't get it right. This last time they sent 2 (charged me for 4), I reached out to "customer service" (which is an AI bot -- there is no phone number) and they sent me 1 more. Then I had to reach out again and they finally sent me the 4th one.

I specifically declined getting a battery shipped for each brush head (they send a non-rechargeable AAA battery with each head) and they used to respect that and NOT send a battery. They've started including a battery for each head even though one brush is rechargeable and doesn't take a battery. I've requested they stop sending the batteries and they tell me that they can't stop. From an environmental perspective this disturbs me. And they keep telling me that I'm "not being charged" for the batteries. If I'm not paying for them, who is?

I would like to share my experience using the Quip rechargeable cordless water flosser. Quick review, a waste of $52.00 US. The item did outlive the short warranty period. Unit would no longer charge and operate as expected and designed. Replacing the floss tip did not remedy the problem of the unit not powering on. I would not recommend purchases from this company.

I bought this to replace a broken sonicare. I should have spend the money to buy another sonicare because this quip is the biggest piece of junk ever. I used it once, took the battery out and threw the quip toothbrush away. A manual toothbrush is better than this stupid thing.

They use multiple steps and screens when you try to cancel a subscription. It's easy to think that you canceled a subscription when you didn't. It took two tries for me and I paid for an order I didn't want to.

Long-term review
I wanted to really like this product. I was under their subscription for more than 3 years. There were issues that kept popping up that made me decide that in the end, this isn't the right fit for us. My husband's toothbrush kept breaking - the rubber seal on the inside would deteriorate, I had to return it twice. The last time it stopped working they refused me a replacement. My toothbrush has also recently stopped working, no luck with new batteries, it suspiciously just stopped working. Their floss is no good. It starts to rip when using it, I have to pull new floss thread for almost every quadrant of my mouth. The only product that is still is okay is the mouthwash, however the expensive dispenser button is starting to become faulty. I loved their products in the beginning. However, i'm finding as you use them long term they start to break, you have to order new products or have faster refill turn arounds. Hardly a long term product. I have gone back to Oral B. I've only been using the Pro 5000 toothbrush for about a week and I can already feel the difference, Oral B provides a superior and professional clean. Don't waste your time and money on Quip. It'll leave you disappointed.