I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Se mer
Företaget har svarat
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Se mer
Företaget har svarat
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
Företagsinformation
Om Penfold
Skrivet av företaget
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktuppgifter
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Storbritannien
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful in managing my account
Very helpful in managing my account and app. All the responses were prompt and professionals.
16 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Raluca,
Your kind words are much appreciated! Thank you for sharing your experience with us.
Best,
Penfold
Svar från Penfold
Hi Sandy,
Thank you for taking the time and leaving us a review. We're so glad you enjoyed our service.
Best,
Penfold Team
Svar från Penfold
Hi Mrs. Gail,
We appreciate you sharing this. Keeping things simple and easy to understand is really important to us.
Best,
Penfold
Fantastic app
Fantastic app. Clear and simple to use. My investments have only increased.
13 februari 2026
Svar från Penfold
Hi Charlotte,
Thanks so much for sharing this. It’s great to know the app feels simple to use and that you’re happy with how things are progressing.
Best,
Penfold Team
Professional app
Professional app. Easy to use and great information provided. Excellent performance to date.
14 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Debbie,
We appreciate you taking the time to leave this review. We’re delighted you’re enjoying the app and finding the information clear and useful.
Best,
Penfold Team
Svar från Penfold
Hi Dhudam,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold
Very good customer service
Very good customer service, I received instant information on any update on pension.
30 januari 2026
Svar från Penfold
Hi Morlai,
That’s lovely to hear. Thank you! We’re really pleased you felt well informed and supported throughout.
Best,
Penfold
Declaration of Compliance Assistance
I had some detailed questions in order to help me complete a Declaration of Compliance. The team were very responsive and able to answer all the questions I has quickly and efficiently.
12 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Jenny,
Thank you for taking the time to share this. We’re really pleased that the team could provide the detail you needed to get everything completed confidently.
Best,
Penfold Team
Both Tashna and Katariina were super…
Both Tashna and Katariina were super helpful.
10 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Steve,
We really appreciate your feedback. Delighted to hear both Tashna and Katariina were able to assist. We’ll be sure to share your kind comments with them.
Best,
Penfold
Thank you for the quick information and…
Thank you for the quick information and service
11 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Olegas,
Thanks so much for sharing this. We’re pleased everything was handled promptly for you.
Best,
Penfold
Fantastic service
Ramz in the customer service team deserves so much praise! Helped me with all my questions and provided excellent service. I love using my app and seeing my pot grow. It’s easy to use, clear and convenient. Highly recommend!
9 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Laura,
We really appreciate your feedback. It’s fantastic to hear Ramz provided excellent service and that you’re finding the app clear, convenient, and easy to use. We’ll be sure to share your lovely comments with her.
Best,
Penfold Team
Very easy to contact and simEasy processple process…
Very easy to contact and simple process dealing with money. Highly recommended.
6 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Deborah,
Thank you for your review. Keeping communication easy and processes clear is important to us, so we’re glad that’s come through.
Best,
Penfold
Svar från Penfold
Hi James,
Thanks for sharing this. It’s great to hear that getting started was easy, and we value your feedback as we continue to look at it as we evolve our service.
Best,
Penfold Team
Excellent customer service from Gertrud…
Excellent customer service from Gertrud dealing with a transfer. Penfold make it really easy to invest in a pension. Communication is first class, easy to use and understand App, and most importantly the returns are good.
4 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Duncan,
We really appreciate your feedback. Making pensions easy to understand and manage is exactly what we aim for, so it’s wonderful to hear that’s been your experience. We’ll be sure to pass your kind comments on to Gertrud.
Best,
Penfold Team
Sumeyye quick and efficiente
Sumeyye made everything easy, he was quick reacting and gave all the information we were needing across 3 or 4 emails
4 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Jose,
We really appreciate your review! Keeping things clear and responding quickly is important to us, so it’s lovely to hear that Sümeyye could support you well. We’ll pass this on to her.
Best,
Penfold Team
Melanie was very helpful and also…
Melanie was very helpful and also gabrielle thanks
4 februari 2026
Svar från Penfold
Hi Amanda,
Thank you for your kind words! We’re really pleased to hear that you had a pleasant experience, and we’ll be sure to pass your thanks on to Melanie.
Best,
Penfold
Combining pensions: Very easy process to swap a small old…
Very easy process to swap a small old pension fund into my existing Penfold one. Now I can see everything under one roof!
4 februari 2026
Svar från Penfold
Hi Helly,
It’s lovely to hear that the process felt simple and that you can now see everything under one roof. Thanks for sharing your experience with us.
Best,
Penfold
Straight-forward and easy to use
Straight-forward set-up, clear advice and easy to use. I'd wholly recommend Penfold for anyone managing their own pension, including freelancers and small business owners.
3 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi there,
Thanks so much for this! We’re glad Penfold’s worked well for you and really appreciate the recommendation.
Best,
Penfold Team
The best part of Penfold is the app
The best part of Penfold is the app. It's incredibly intuitive - all the key information is there and it makes it easier to track your pot.
3 februari 2026
Svar från Penfold
Hi there,
It is great to hear this! Making the app intuitive and useful day-to-day is exactly what we aim for, so we’re really pleased it’s working well for you.
Best,
Penfold Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.