I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Se mer
Företaget har svarat
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Se mer
Företaget har svarat
Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
Företagsinformation
Om Penfold
Skrivet av företaget
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktuppgifter
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Storbritannien
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick, helpful response
Quick, helpful response from the team even when my Account Manager was on annual leave
25 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Ceilidh,
We’re glad you felt well looked after. Making sure there’s continuity of support is important to us.
Best,
Penfold Team
Quick & clear
Tashna from Penfold was great, gave very clear responses which were also very quick to come through.
24 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Amit,
Thanks so much for sharing this. It’s great to know Tashna’s responses were both clear and quick. We’ll make sure she sees your feedback.
Best,
Penfold
Excellent and very helpful !!!!
25 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Sonam,
We truly appreciate the feedback. We're glad you found everything helpful.
Best,
Penfold Team
Svar från Penfold
Hi there,
We’re really pleased that everything was straightforward, and it means a lot that you’d recommend us.
Best,
Penfold
Transfer of old pension
Transfer of old pension - seamless and so quick. Very very impressed.
24 februari 2026
Svar från Penfold
Hi Ruth,
We’re delighted the process impressed you. Moving pensions should feel straightforward, so we’re glad it was smooth for you.
Best,
Penfold
You can't easily choose your investments, but their customer service is second to none. Very personal and personable.
They do get a reasonable rate of return, would like more choice in investment strategy.
23 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi there,
Thanks for sharing this. It’s great to hear you’ve found the team personal and supportive, and we value your thoughts around investment flexibility as we look at how we evolve our offering.
Best,
Penfold Team
My request was resolved quickly and…
My request was resolved quickly and easily. Gertrud was helpful and communicated clearly.
19 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Kam,
Thanks for sharing this. It’s great to know Gertrud made the process straightforward. We’ll pass your message on to her.
Best,
Penfold Team
Svar från Penfold
Hi there,
Thank you, that’s great to hear. Providing reliable options that people can feel comfortable with is important to us.
Best,
Penfold Team
Svar från Penfold
Hi Debbie,
We’re glad that bringing your old pension across worked out well. Thanks for taking the time to share it with us.
Best,
Penfold
Easy to join up and access information
Easy to join up and access information. I get regular updates of payments and top ups. Really satisfied with Penfold.
5 februari 2026
Svar från Penfold
Hi Claire,
That’s lovely to hear! Thank you. We’re really pleased you’ve found it easy to get started and stay on top of your payments and top-ups.
Best,
Penfold
Natasha has been excellent all through…
Natasha has been excellent all through my experience I can't compliment her enough.prompt replies definitely five stars.
6 februari 2026
Svar från Penfold
Hi Sharon,
Thank you for the lovely review. We’re delighted that Natasha provided such excellent support. We’ll make sure she sees your message.
Best,
Penfold Team
Svar från Penfold
Hi Christopher,
That’s great to hear. We always aim to keep communication open and consistent.
Best,
Penfold Team
Easy to transfer my nest pension to…
Easy to transfer my nest pension to them. They did all the work! Brilliant!
18 februari 2026
Svar från Penfold
Hi Glyn,
We're happy to hear your pension transfer was completed successfully. Thank you for taking the time to share your experience with us.
Best,
Penfold
Tribhuvani was very helpful and quickly…
Tribhuvani was very helpful and quickly resolved the issue.
18 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Scott,
Thank you for the review! We’ll be sure to pass this on to Tribhuvani. We're delighted to have you with us.
Best,
Penfold Team
Was dealing with Ramz who was very…
Was dealing with Ramz who was very helpful and dealt with my enquiry very professionally.
18 februari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Niamh,
Thank you for your positive feedback! We're happy to hear that our customer support team was able to resolve your query. We’ll make sure Ramz sees your kind words.
Best,
Penfold
Svar från Penfold
Hi there,
That’s really kind of you, thank you. We’re so pleased you’ve had a great experience and truly appreciate the recommendation.
Best,
Penfold Team
Great for self-employed people
As a self employed person my wages are different from week to week and you can adjust the amount you put in by using the easy using app.
18 februari 2026
Svar från Penfold
Hi Duncan,
That’s great to hear! Thank you. Flexibility is important for self-employed people, so we’re really pleased the app makes it easy for you to adjust contributions.
Best,
Penfold Team
Svar från Penfold
Hi Keith,
We’re delighted to hear that. Thank you for taking the time to leave a review.
Best,
Penfold
Really helpful!
3 februari 2026
Svar från Penfold
Hi Adam,
Brilliant to hear! We’re glad we could support you.
Best,
Penfold Team
Great pension provider!
11 september 2025
Svar från Penfold
Hi Anishum,
We love hearing from happy customers! Thanks for taking the time to leave us a review.
Best,
Penfold Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.