I needed some assistance to get one of our company directors set up on the Penfold Platform, when I rang to speak with someie, i had hardly any need to wait fir the call to be answered. Tashna took m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So easy to control my pension. I was paying a large % fee to an IFA who wasn’t doing a lot, so decided to go it alone as I work in financial services. The % fee has dropped considerably and controllin... Se mer
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I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... Se mer
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Penfold have literally done everything for me. You've made the whole process run smoothly and efficiently. Well done
Företaget har svarat
Företagsinformation
Om Penfold
Skrivet av företaget
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Kontaktuppgifter
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Storbritannien
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Utmärkt
2 tn omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Penfold
Hi Mr. Walker,
We’re really glad to hear that. Making it easy to talk things through is important to us. Thanks for letting us know.
Best,
Penfold
Great communication and expert advice
18 januari 2026
Svar från Penfold
Hi Bernard,
Thanks so much for sharing this. It is great to hear the advice felt expert and the communication worked well for you.
Best,
Penfold Team
Super proactive and helpful!
Emailed to ask for help with a temp NI number as an employee did not have one yet, and got a response instantly from Sümeyye with how to get this sorted. Very accommodating when my company policy was not able to use the Penfold portal to upload a document.
Sümeyye kept me up to date with everything with quick responses and was overall great. Very happy.
28 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Charlotte,
We really appreciate your review! We’re delighted our support team could support you so efficiently and keep you updated throughout. We’ll be sure to share your lovely comments with Sümeyye.
Best,
Penfold
Poor comms.
29 januari 2026
Svar från Penfold
Hi Rob,
Thanks for taking the time to leave a review. We’re sorry the communication was unclear at the time, but we’re glad we were able to follow up and resolve this.
Best,
Penfold Team
Seamless pension experience
Seamless! Great oversight. Amazing app with transparency!
14 januari 2026
Svar från Penfold
Hi there,
We really appreciate your kind words. Making it easy to see what’s happening and feel in control is important to us, so it’s great to hear that’s been your experience.
Best,
Penfold Team
Svar från Penfold
Hi Cherrie,
Thank you for the lovely feedback! We’re really glad you’re finding the app so easy to use.
Best,
Penfold Team
Seamless set up and great support
Seamless set up and great support. I have been using Penfold for sometime now and it has been brilliant. Compared to Nest and Smart Pension, I have the complete process with Penfold a lot more easier and efficient.
26 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Anjlee,
We really appreciate your feedback! Making the whole process simple and efficient is exactly what we aim for, so it’s great to hear that’s been your experience.
Best,
Penfold
Rapid resolution
Rapid resolution. Helpful and caring assistance.
26 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Laura,
Thank you for sharing this! Taking the time to help and resolve things properly is important to us, so it’s lovely to hear that came through.
Best,
Penfold
Really easy to use platform
26 januari 2026
Svar från Penfold
Hi Oli,
That’s lovely to hear. Thanks for letting us know! We’re pleased it’s working smoothly for you.
Best,
Penfold Team
Natasha was brilliant
Natasha was brilliant. She understood my query so quickly and sorted it out. Great asset. In fact entire Penfold support team are so supportive and friendly. I could not have asked for more :-)
26 januari 2026
Svar från Penfold
Hi Sanjeev,
Thanks so much for sharing this! It’s great to hear Natasha could jump in and help straight away. We’re really happy to hear your experience with our support team. We’ll make sure your feedback is shared with them.
Best,
Penfold Team
Really helpful on the chat service even…
Really helpful on the chat service even on a Sunday
25 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Toni,
We really appreciate your feedback. Being able to support you when questions come up is important to us.
Best,
Penfold
Amazing
They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.
9 januari 2026
Svar från Penfold
Hi there,
Thanks so much for sharing this. It’s great to hear you felt well supported and that moving your pensions over went smoothly.
Best,
Penfold Team
Nice service
Nice service, very helpful . Gertrud was an excellent on the phone. Very quick response.
22 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Jeanneth,
Thank you for your kind words! We’re so pleased Gertrud could help quickly. We’ll be sure to share your feedback with her.
Best,
Penfold
Update
Keep you updated on all relevant documentation that I require easy access to my plan
23 januari 2026
Svar från Penfold
Hi Adrian,
Thank you! We’re glad you’ve found it easy to stay updated and access your plan.
Best,
Penfold
Svar från Penfold
Hi Cristina,
Thank you for your kind words! We’re delighted to hear you had a great experience.
Best,
Penfold
Svar från Penfold
Hi Mr A P Beesley,
We really appreciate your review! Delighted you were happy with the service.
Best,
Penfold Team
Penfold is very customer friendly
Penfold is very customer friendly and Anelle was very helpful with my query.
20 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi David,
Thank you for your kind feedback! We’re so pleased to hear you found Penfold customer-friendly and that Anelle was able to help. We’ll be sure to pass on your kind words to her.
Best,
Penfold Team
Seamless
Seamless, easy to use app and one stop place to easily access my pension investment
21 januari 2026
Svar från Penfold
Hi Terri,
We’re so happy to hear you’ve enjoyed our service. Your feedback means a lot to us!
Best,
Penfold
Pension fund consolidation made simple
Finally a pension company that works proactively for you when consolidating pension funds!
20 januari 2026
Svar från Penfold
Hi there,
Thanks so much for sharing this. Helping take the stress out of pension consolidation is exactly what we aim for, so it’s wonderful to hear this landed well.
Best,
Penfold
Prompt and professional service
19 januari 2026
Omdöme utan inbjudan
Svar från Penfold
Hi Richard,
Thank you for your kind words! We’re really pleased to hear the service felt both prompt and professional. That’s exactly what we aim for.
Best,
Penfold Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.