I've been using Ontop for 18 months and my experience has been smooth throughout. I am based out of Canada and have multiple options to withdraw my funds, at a competitive rate, plus I can choose whet... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The platform is user friendly, the team is very nice, and the concept is globally good. But we experienced some issues like login issue, which was not working every time. Also the help desk / chat bot... Se mer
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I’m stuck in an endless loop with your questionnaire. Every single time I get flagged with the same “VPN/proxy” message. To be crystal clear: I’m not using a VPN (and I don’t have one enabled), s... Se mer
I have been using Ontop services for more than 6 months now and find them to be super helpful and supportive. We experience not just a good platform but one that is great and very efficient. The relat... Se mer
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Företagsinformation
Skrivet av företaget
Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. In essence, Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work.
Kontaktuppgifter
USA
- getontop.com
3,2
Medel
123 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
La plataforma es excelente
La plataforma es excelente, muy fácil para usar y ver los movimientos de mi cuenta. El único inconveniente que tuve con un pago de VISA, los agentes de soporte fueron muy amigables y lograron resolver el issue y otorgarme un reembolso dentro de las 24hs.
18 september 2023
Omdöme utan inbjudan
Svar från Ontop
¡Hola Ine!
Muchísimas gracias por tu excelente reseña de 5 estrellas. Sabemos que ha pasado un tiempo, pero un feedback como el tuyo es tan valioso que no podíamos dejar de responder.
Nos encanta saber que la plataforma te parece excelente y fácil de usar. Pero te agradecemos especialmente por compartir tu experiencia con nuestro equipo de soporte. Demostrar que, incluso cuando surge un inconveniente, podemos resolverlo de forma rápida y amigable es nuestro objetivo principal. ¡Nos alegra mucho haberlo logrado contigo!
Desde que nos dejaste este comentario a finales de 2023, hemos seguido trabajando para que la experiencia sea aún más fluida. Si sigues siendo parte de nuestra comunidad, nos sería de gran ayuda si pudieras considerar dejar una nueva reseña contando tu experiencia más reciente.
¡Gracias de nuevo por tu confianza y por destacar el trabajo de nuestro equipo!
Los tiempos de transferencias son muy…
Los tiempos de transferencias son muy rápidos, y sus fees son excelentes, sin hablar de la card que me sirve en cualquier lugar y su atención de soporte siempre muy atentos a ayudar.
13 december 2023
Omdöme utan inbjudan
Svar från Ontop
¡Hola John!
Muchísimas gracias por esta reseña tan completa y positiva de 5 estrellas. Sabemos que ha pasado un tiempo desde que la escribiste, pero tu feedback es increíblemente valioso para nosotros y no queríamos dejar de agradecerte.
Nos llena de alegría leer que estás tan satisfecho con varios de nuestros puntos fuertes: la rapidez de las transferencias, nuestros excelentes fees, la versatilidad de la tarjeta y, por supuesto, la atención de nuestro equipo de soporte. ¡Es un honor saber que valoras tantos aspectos de nuestro servicio!
Desde que nos dejaste tu comentario a finales de 2023, hemos seguido trabajando para mejorar aún más. Si sigues con nosotros, nos sería de gran ayuda si pudieras considerar dejar una nueva reseña compartiendo tu experiencia más actual.
¡Gracias de nuevo por tu confianza y por un comentario tan genial!
Super fácil de utilizar y enviar…
Super fácil de utilizar y enviar dinero! Responden rápido.
24 december 2023
Omdöme utan inbjudan
Svar från Ontop
¡Hola Vicky!
Muchísimas gracias por tu fantástica reseña de 5 estrellas. Sabemos que respondemos con algo de retraso, ¡pero no queríamos dejar pasar la oportunidad de agradecerte!
Nos alegra enormemente que encuentres la plataforma "súper fácil de utilizar y enviar dinero" y que valores la rapidez de nuestro equipo. ¡Ese es exactamente el servicio que queremos ofrecer y tu comentario nos motiva a seguir mejorando!
Desde que nos dejaste este comentario a finales de 2023, hemos seguido trabajando para que todo sea aún más sencillo y eficiente. Si a día de hoy sigues con nosotros, nos encantaría que consideraras dejar una nueva reseña para compartir tu experiencia más actual.
¡Gracias de nuevo por tu confianza y por tu apoyo!
DO NOT USE ONTOP
DO NOT USE ONTOP, you will regret!! They are a bunch of clueless people and refunds from other companies take months to be paid back into your account, customer service is BS!
11 december 2023
Omdöme utan inbjudan
Svar från Ontop
Hello Thomas,
We are reviewing past feedback and want to sincerely apologize for the deeply frustrating experience that led to your review. It's clear we failed you, and we are very sorry for the problems you faced.
Waiting months for a refund to be processed is completely unacceptable, and we understand the significant concern this must have caused. This, combined with a poor customer service experience, is not the standard we hold ourselves to, and we regret that this was your experience with Ontop.
We see your review is from December 2023, and we apologize for not addressing it publicly much sooner. We genuinely hope that your refund was fully processed and the issue was resolved by our team shortly after you posted this.
Sincerely,
The Ontop Team
Payment Delays and generic responses on support
The overall idea is good, sign contract and get paid (or pay someone)
But here's the real deal:
- On my first payment i got problems to withdraw my money, only after contacting support i was able to do it.
- Now here we are again, first they sent a wrong paycheck, missing almost 300USD from it, and just after a couple of days i received the missing part.
- Then i requested a withdraw, after SEVEN days the order still pending and i only get generic responses like "We sent your request to our team, you're my top#01 priority, blah blah blah"
TLDR;
Not reliable if you need to withdraw your money fast
11 september 2023
Omdöme utan inbjudan
Svar från Ontop
Hello Dênis,
Thank you for your detailed feedback. We are reviewing past comments and want to sincerely apologize for the series of extremely frustrating issues you encountered. We see you recognized the potential of our platform, and we are very sorry that our execution at the time failed you so completely.
We completely understand your frustration. An incorrect paycheck followed by a seven-day delay on a withdrawal is a critical failure, and receiving generic support responses only makes a stressful situation worse. The experience you described is not the reliable service we are committed to providing, and we are sorry we let you down.
We see your review is from September 2023 and we deeply regret not responding here sooner. We truly hope our team was able to resolve all your pending issues and get your funds to you shortly after you posted this.
Sincerely,
The Ontop Team
My experience has been really smooth
My experience has been really smooth, it's the best online banking I've tried until now. Their virtual VISA card is straightforward to use, you can even use it as an NFC card from your phone, which makes bank transfers unnecessary allowing you to avoid paying for commissions. I've had to deal with other services before and had horrible nightmarish experiences in which they kept part of my money and were secretly charged a lot of fees. OnTop seems very transparent on that until now, they also allow you to manage contracts so it's the best all-in-one tool I have used to date. I hope they say this way and improve.
5 juli 2023
Omdöme utan inbjudan
Svar från Ontop
Hi Cesar,
Wow! Thank you for this incredibly detailed and positive 5-star review. We know this reply is long overdue, but we wanted to say how much your feedback meant to our entire team.
We were absolutely thrilled to read that you consider us the "best online banking" you've tried. It's fantastic that you've found the virtual VISA card, NFC payments, and contract management features so useful, making it a great "all-in-one tool" for you.
Hearing that you find our platform transparent, especially after your previous negative experiences elsewhere, is the best compliment we could hope for. That's exactly the kind of trust and security we want to build with our users.
You hoped we would "stay this way and improve," and we can assure you that's been our main goal! Since you wrote this in July 2023, we've launched many new updates to enhance the experience even further. If you're still with us, we would be honored if you would consider leaving a new review to share your current perspective.
Thank you again for your amazing support and for trusting Ontop!
employee payments delays
My salary arrived on time 3 x months, then 12 days delay its due date in April, without an explanation provided. I contacted customer service on last day of April (when money was transfered ) to esnure this will not happen going foward. Customer service ensured me I will be paid by 3/05 max as money was received and it is processed. It is 9th now, still no cash being present on ontop interface. Customer service is a joke, only emojis and word salad, no follow ups, no updates.
My ceo has similar messages from thir support - they are suprised as much as we are.
1 maj 2023
Omdöme utan inbjudan
Svar från Ontop
Hello Karol,
We are looking back at past reviews and want to extend our deepest and most sincere apologies for the extremely poor experience you described. The situation regarding your delayed payments and the level of customer service you received is unacceptable, and we are truly sorry for the significant stress and frustration this caused you.
Not receiving a salary on time is a critical failure. This, combined with a support experience that lacks clear information and follow-up, falls far below the standard we are committed to. We want to assure you that we take this feedback with the utmost seriousness. We also took note of your comment regarding your CEO's experience, and we regret the frustration caused to all parties involved.
We see your review is from May 2023, and we sincerely regret not providing a public response sooner. We truly hope that your specific payment issue was fully resolved shortly after you posted this.
Sincerely,
The Ontop Team
Good attention.
Good attention from the executives when there is a problem.
7 mars 2023
Omdöme utan inbjudan
Svar från Ontop
Hi Franklin,
Thank you for taking the time to leave us a positive 4-star review. We know this reply is late, but we wanted to express our sincere appreciation for your feedback.
We are very glad to hear that you received "good attention" from our team when there was a problem. Providing effective and helpful support, especially in challenging moments, is a top priority for us.
Since you wrote this in April 2023, we have continued to enhance both our platform and our support processes to make the entire experience even smoother and more reliable.
If you're still with Ontop, we would be very grateful if you would consider leaving an updated review to share your current perspective.
Thanks again for your valuable feedback!
Great and effective way of receiving…
Great and effective way of receiving payment internationally.
31 mars 2023
Omdöme utan inbjudan
Svar från Ontop
Hello,
Thank you so much for leaving us a 5-star review! We know this reply is long overdue, but we wanted to express our sincere appreciation for your feedback.
We were delighted to read that you find Ontop to be a "great and effective way of receiving payment internationally." That is exactly what we strive to be for our users, and your confirmation means a lot to our team.
A lot has happened since you wrote this in March 2023, and we've been working hard to make international payments even more seamless. If you're still part of the Ontop community, we would be incredibly grateful if you'd consider leaving a new review to share your current experience.
Thank you again for your support!
Quick transactions
My transfer transactions are really simple and process really fast
28 mars 2023
Omdöme utan inbjudan
Svar från Ontop
Hi Kleytman,
Thank you for the fantastic 5-star review! We know this reply is coming to you a bit late, but we really appreciate you taking the time to share your feedback.
We're so glad to hear you found our transfer transactions to be "really simple" and "really fast." Speed and simplicity are at the core of what we aim for, so your comment made our day!
Since you wrote this in March 2023, we've continued to fine-tune our processes to make them even better. If you're still with us today, we would love it if you could consider leaving a new review to share your current experience!
Thanks again for your support!
Excellent company
Excellent company. Continuous growth. Has improve immensely since it started. Keep up the great work!
31 mars 2023
Omdöme utan inbjudan
Svar från Ontop
Hi Jorge,
Thank you so much for your excellent 5-star review! We know this reply is overdue, but we wanted to reach out and say how much we appreciate your kind words.
It means the world to us that you've noticed our "continuous growth" and how much the platform has "improved immensely." Feedback like yours is our biggest motivation to keep pushing forward and getting better every day.
And the great news is, we've kept up the pace! Since you posted this in March 2023, we've rolled out even more features and updates.
If you’re still with us today, we would be incredibly grateful if you would consider leaving a new review to share your latest experience. Seeing your updated perspective would be amazing for us and the community.
Thank you again for the wonderful encouragement to "keep up the great work!" We definitely plan on it.
Your rate is the best for transactions!
Your rate is the best for transactions!
31 mars 2023
Omdöme utan inbjudan
Svar från Ontop
Thank you, thank you, thank you Guillermo!!!!
SCAM!!
Hello,
here is a short advice, Care it is a SCAM!!
they closed my account and took all my money (more than 3k $) into it without any warning or any single email, just closed it as if it wasn't there without providing any reasons, I am following them legally.
but as an advice "save you time and look for a reliable e-wallet"
27 mars 2023
Omdöme utan inbjudan
Svar från Ontop
Hello Mr. Andro,
We are very sorry to read about the extremely frustrating experience you described. We want to sincerely apologize for the distress and concern this situation has caused you.
We take allegations like this with the utmost seriousness. The security of our users' accounts and funds is our absolute priority. The closure of an account is a final measure that is only taken after a thorough internal review, typically related to critical security or compliance protocols required to protect all users on our platform.
We understand that the process can be incredibly jarring and we deeply regret the lack of communication you experienced. That is not the standard we aim for.
We see your review is from March 2023. We apologize that you did not receive a more timely public response here and we truly hope you were able to connect with our support team back then to get clarity on this matter.
Thank you for bringing this to our attention.
Excellent customer Experience
Extremely easy to use, rapid response from the tech team in case of issues and most importantly, great customer experience. My account manager is absolutely great and I highly recommend the company.
12 januari 2023
Omdöme utan inbjudan
Svar från Ontop
Hi Willian,
Thank you so much for your excellent 5-star review! We know this reply is a bit late, but we wanted to reach out and express our sincere gratitude for your kind words.
We are incredibly happy to know you had an "Excellent Customer Experience" and found our platform easy to use. It's fantastic to receive such great feedback about our tech team's rapid response and the support from your account manager. It's what we strive for every day!
Since you posted this in early 2023, we've continued to evolve, rolling out many significant updates to make the Ontop experience even better.
If you're still with us today, we would be thrilled if you would consider leaving a new review to share your most recent experience. Your updated feedback is truly valuable to us and the whole community.
Thank you again for your high recommendation and for trusting Ontop!
Highly recommended
I have been using Ontop services for more than 6 months now and find them to be super helpful and supportive. We experience not just a good platform but one that is great and very efficient. The relationship (support) team does an amazing job by getting the tasks done even when the requests are sent at the last minute. While there are certainly areas to improve, their openness to taking feedback and acting upon it would help the platform much better in the coming days
19 augusti 2022
Omdöme utan inbjudan
Svar från Ontop
Hi Raj,
First of all, a huge thank you for your wonderful 5-star review back in 2022. We know this reply is long overdue, but we didn't want to miss the chance to express our gratitude for your kind words.
We were thrilled to read your positive feedback, especially regarding the efficiency of our platform and the support from our team. We also took your constructive comments to heart; feedback like yours is what has always fueled our improvements.
A lot has changed at Ontop since August 2022! We've launched countless updates and have worked hard to make the platform even better.
If you are still with us today, we would be incredibly grateful if you would consider leaving a new review sharing your current experience. Your updated perspective would be immensely valuable to us and the entire community.
Thanks again for being a part of our journey!
Easy to use
It is a practical solution with adequate costs for small companies or startups. Ontop should improve customer service as it is very slow and there are no other ways to contact them.
3 augusti 2022
Omdöme utan inbjudan
Svar från Ontop
Thanks so much for the feedback, Laura! We're happy to know Ontop has been a practical solution for your business.
Since your review in 2022, we've made big improvements to our customer service, including faster response times and more live support coverage. We'd love for you to check it out again and let us know what you think!
I like because I can withdraw the money…
I like because I can withdraw the money from my wallet easily and fast. It was posible for me withdraw my money even fron Venezuela.
2 augusti 2022
Omdöme utan inbjudan
Svar från Ontop
Thanks for sharing your experience, Daniel! We know how challenging withdrawals can be from certain countries, so we're thrilled to hear everything worked smoothly for you, even from Venezuela.
We’re always improving, so if you’ve used Ontop recently, we’d love to hear how it’s going!
As a contracted through Ontop
As a contracted through Ontop, everything has been excellent. It offers a wide variety of withdrawal methods, plus the fabulous Ontop Visa, which I'm in love with because I can use it for everything! I recommend that more companies can use Ontop so that their workers have as many benefits as I do
2 augusti 2022
Omdöme utan inbjudan
Svar från Ontop
Thanks so much for your kind words, Dayana! We're so happy to hear how much you loved using Ontop Visa and our withdrawal options.
If you're still using Ontop, we’d love to hear how it’s going now. Feel free to leave us an updated review anytime!
Ontop has been a key partner in our…
Ontop has been a key partner in our business expansion, enabling us tu recuirt talent from all across the region
30 juli 2022
Omdöme utan inbjudan
Svar från Ontop
Thanks so much, Tomas! We're thrilled to have played a role in your growth journey.
If you're still with Ontop, we'd love to hear how things are going now. Feel free to leave an updated review or reach out if we can support you further!
Pesimo servicio, NO RECOMENDADO!
NO RECOMENDADO! de lo peor, tiempos lentos de transferencias, la empresa contratante realiza el pago a ontop con antelacion y ontop tarda mas de 7 dias en reflejar el pago en mi wallet. Los "agentes" no dan respuesta a tus requerimientos, no responde mensajes.
27 juli 2022
Omdöme utan inbjudan
Svar från Ontop
Hola Alberto, gracias por compartir tu experiencia.
Lamentamos mucho que hayas tenido demoras y falta de respuesta en ese momento. Desde entonces, mejoramos significativamente nuestros tiempos de transferencia y soporte. Hoy en día, la mayoría de los pagos se procesan en menos de 24 horas, y nuestro equipo de atención responde en minutos, no días.
Si aún estás usando Ontop o te interesa volver, estaremos encantados de demostrarte el cambio. Tu confianza es importante para nosotros.
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