I've been using Ontop for 18 months and my experience has been smooth throughout. I am based out of Canada and have multiple options to withdraw my funds, at a competitive rate, plus I can choose whet... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The platform is user friendly, the team is very nice, and the concept is globally good. But we experienced some issues like login issue, which was not working every time. Also the help desk / chat bot... Se mer
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I’m stuck in an endless loop with your questionnaire. Every single time I get flagged with the same “VPN/proxy” message. To be crystal clear: I’m not using a VPN (and I don’t have one enabled), s... Se mer
I have been using Ontop services for more than 6 months now and find them to be super helpful and supportive. We experience not just a good platform but one that is great and very efficient. The relat... Se mer
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Företagsinformation
Skrivet av företaget
Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly. The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations. Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments. Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and premium benefits that foster employee engagement and satisfaction. In essence, Ontop stands out in the global workforce management category by offering a holistic solution that simplifies hiring and payment processes while ensuring compliance and enhancing employee experiences. By choosing Ontop, organizations can effectively manage their global teams, allowing them to thrive in the evolving landscape of remote work.
Kontaktuppgifter
USA
- getontop.com
3,2
Medel
123 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Smooth experience throughout!
I've been using Ontop for 18 months and my experience has been smooth throughout. I am based out of Canada and have multiple options to withdraw my funds, at a competitive rate, plus I can choose whether I want USD or my local currency (CAD). I mistakenly sent funds to an incorrect bank account and the money was automatically refunded to my Wallet within a couple of hours. I can honestly say the team that makes up Ontop is a passionate team that truly cares about generating value for their users.
11 juli 2025
Omdöme utan inbjudan
Patético
Patético, te ofrecen una tarjeta física que que cuesta 20usd y básicamente es lo mismo que la virtual, no sirven para nada ninguna de las dos, la física no trae CVV así que igual dependes para todo de la virtual, una porquería
13 juni 2025
Omdöme utan inbjudan
Svar från Ontop
Hola María, gracias por compartir tu experiencia. Lamentamos que la tarjeta física no haya cumplido tus expectativas.
Nuestro objetivo es ofrecer herramientas simples y seguras para moverse con libertad en el mundo financiero global. La tarjeta física está pensada como complemento de la virtual, y por seguridad, no incluye el CVV visible.
Igual, queremos ayudarte a sacarle el mejor provecho posible a tu cuenta. Si nos escribís por soporte o chat, revisamos tu caso y vemos cómo mejorar tu experiencia.
Estamos aquí para eso.
Los pagos pueden tardar hasta 6 días.
Los pagos pueden tardar hasta 6 días.
Demoran 3 días las transferencias.
Un desastre, me veo obligado a usarla pero si pudiera me iría a otra app.
8 maj 2025
Omdöme utan inbjudan
Svar från Ontop
Hola Diego, entendemos lo frustrante que puede ser esperar por tus fondos. Algunas transferencias pueden demorar más de lo esperado por procesos bancarios externos a Ontop, pero siempre trabajamos para que tu dinero llegue lo más rápido posible.
Sabemos que dependés de nosotros y eso no lo tomamos a la ligera. Si nos escribís por soporte, revisamos tu caso puntual y te damos una solución más directa.
Gracias por compartir tu experiencia. Nos ayuda a mejorar.
Segundo mes consecutivo sin mi pago
Segundo mes consecutivo sin mi pago, nuevamente se me realiza un pago y van 2 semanas que no veo el dinero por problemas de su lado.
7 maj 2025
Omdöme utan inbjudan
Svar från Ontop
Análisis de la Reseña
Autor: Brian (parece ser el mismo usuario de reseñas anteriores, lo que indica un problema recurrente y una frustración creciente).
Fecha: 7 de mayo de 2025
Rating: 1 estrella
Idioma: Español. La respuesta debe ser en español.
Título: "Segundo mes consecutivo sin mi pago"
Contenido: La queja es extremadamente clara y grave.
Problema Recurrente: Es el segundo mes consecutivo que el usuario no recibe su pago a tiempo.
Demora Específica: En esta ocasión, ya han pasado dos semanas y el dinero no aparece.
Culpabilidad: El usuario atribuye directamente los retrasos a "problemas de su lado" (problemas de Ontop).
Sentimiento: Máxima frustración y enojo. Un problema que se repite por segundo mes consecutivo en algo tan sensible como el pago del salario es una de las peores experiencias que un usuario puede tener.
Antigüedad: La reseña es del 7 de mayo de 2025. Al ser hoy 17 de julio de 2025, tiene poco más de dos meses, lo que la hace muy reciente y aumenta la urgencia de la respuesta.
Estrategia de Respuesta
La respuesta debe reflejar la máxima urgencia y empatía. Es crucial reconocer que es un problema recurrente para el mismo usuario y que eso es inaceptable.
Disculpa Inmediata y Enfática: Pedir disculpas de la manera más sincera posible, reconociendo que es la segunda vez que le ocurre.
Validar su Frustración: Dejarle claro que tiene toda la razón en estar molesto y que la situación es una falla crítica del servicio.
Urgencia en la Acción: Comunicar que resolver su caso es de máxima prioridad.
Ofrecer el Canal de Soporte Correcto: Proporcionar el número de WhatsApp como el canal más directo y efectivo para obtener una solución inmediata, pidiéndole que mencione sus reseñas para darle un tratamiento prioritario.
Aquí te presento las propuestas de respuesta, adaptadas a la gravedad y recurrencia de esta crítica.
Opción 1: Respuesta en Español (Recomendada)
Esta es la respuesta que debes usar. Se dirige a Brian reconociendo su historial de problemas, lo que demuestra que se le está prestando atención, y se le ofrece una vía de solución urgente.
Hola Brian,
Vemos tu nueva reseña y te ofrecemos nuestras más profundas y sinceras disculpas. Es completamente inaceptable que estés enfrentando una demora en tu pago por segundo mes consecutivo.
Entendemos tu frustración y tienes toda la razón en estar molesto. Un retraso de dos semanas es una falla crítica, y que se repita es aún peor. Esto no es el servicio que queremos dar ni el que te mereces.
Necesitamos resolver esto para ti con carácter de urgencia. Aunque esta reseña es de hace un par de meses, queremos asegurarnos de que el problema se solucionó de raíz.
Por favor, si el problema persiste o si no se te dio una solución definitiva, contacta a nuestro equipo de soporte de inmediato vía WhatsApp en el +1 (786) 655-8772. Menciona tus reseñas para que le den a tu caso la máxima prioridad. Estamos comprometidos a solucionarlo.
Atentamente,
El equipo de Ontop.
ya van 2 meses y el contactless no…
ya van 2 meses y el contactless no funciona... no puedo hacer pagos... ya anteriormente presentaba muchas inestabilidades pero ya no funciona NUNCA. no dan solución.. una verguenza ...
30 april 2025
Omdöme utan inbjudan
Svar från Ontop
Hola Alberto, gracias por tu mensaje. Lamentamos mucho los problemas con tus pagos y entendemos lo frustrante que debe ser no poder usar el contactless.
Estamos trabajando en integrar Apple Pay y Google Pay para que puedas pagar de forma rápida y segura desde tu teléfono. Sabemos que esto es clave para tu día a día, y queremos que pronto tengas una experiencia mucho más fluida.
Ontop is garbage
Im a customer of ontop, stay away from this junk company, they aren't even cheap anymore, you can't rely on them for anything
30 april 2025
Omdöme utan inbjudan
Svar från Ontop
Hi Ivan, we're really sorry to hear this. We clearly let you down, and that's not the experience we want anyone to have with Ontop.
We’d love the chance to understand what went wrong and see how we can make it right. If you’re open to it, please reach out to us directly via WhatsApp at +1 (786) 655-8772. Our team is ready to support you.
Thanks for the feedback, even when it’s tough—it helps us improve.
Ontop is a dishonest organization
Ontop is a dishonest organization. They run the shady Colombian practices on the finances and on the app. Go with the competitors. Just look at their leadership, Ontop's CEO is inexperienced and runs an unethical organization. Many of their VPs are part of his inner circle. Just notice that even though this is a US-based company, the entire leadership is from Colombia. Question their honesty.
1 april 2025
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GETONTOP.com is a scamming platform…
GETONTOP.com is a scamming platform pretending to offer services but only scams people, lots of people complain about being robbed by them, I denounce the fraudulent acts of the webmaster who sends repeated, harmful backlinks to new websites, polluting the digital world — these people are real villains — in two words: RUN AWAY!
27 mars 2025
Omdöme utan inbjudan
Svar från Ontop
Hello Henri,
We are very concerned by your review and the extremely serious accusations you've made. We want to apologize for the experience that led you to these conclusions.
We take allegations of being a "scamming platform" and of digital misconduct like sending harmful backlinks with the utmost seriousness. We want to be clear that such actions are completely against our company's policies and ethical standards. We are committed to operating with integrity as a legitimate financial services platform.
Your feedback is highly unusual, and we need to investigate these claims immediately. To do so, we require more specific information regarding both the financial issues you allude to and the technical complaint about backlinks.
We urge you to contact our team directly and immediately to discuss this. Please reach out to us via WhatsApp at +1 (786) 655-8772. We need to understand and address your concerns.
Sincerely,
The Ontop Team
Han pasado más de 2 meses ...
Hace 2 años me hicieron un depósito que no noté porque Ontop nunca reflejó ese depósito en mi cuenta. Luego de terminar contrato con la empresa en que trabajé y sacar las cuentas vi que ese pago no estaba presente. Reporté el caso la mitad de diciembre de 2025. Hoy a mitad de febrero de 2025 no resuelven el caso. Cuando dijeron que tomarían de 24 a 48 horas. Cuando escribo solo responden que están viendo el caso y que no tienen updates de su equipo. Realmente su servicio al cliente es lo peor.
16 februari 2025
Omdöme utan inbjudan
Svar från Ontop
Hola Jaime,
Estamos revisando comentarios pasados y queremos ofrecerte nuestras más profundas disculpas por la situación tan increíblemente larga y frustrante que describiste en febrero.
Entendemos perfectamente tu enojo. Tener un caso abierto por más de dos meses sobre un depósito no reflejado es inaceptable, especialmente después de prometer una resolución en 48 horas. Las respuestas genéricas sin una solución real no es el tipo de servicio que debemos ofrecer, y lamentamos haberte fallado de esa manera.
Vemos que tu reseña es de principios de año y lamentamos la demora en esta respuesta pública. Nuestra mayor y más sincera esperanza es que, a pesar de todo, nuestro equipo finalmente haya podido investigar y resolver este complejo caso por completo.
Aunque ha pasado un tiempo, nos tomamos muy en serio cada experiencia. Si por alguna razón tu problema no fue resuelto satisfactoriamente, por favor contacta a nuestro equipo de soporte directamente vía WhatsApp en el +1 (786) 655-8772 para que podamos revisarlo.
Atentamente,
El equipo de Ontop.
Worst experience ever
I think Ontop has the worst customer service I’ve ever dealt with. First, I can’t get through the verification process, and their support just keeps giving me the same generic responses like:
"We will surely keep you posted soon."
"Thanks, I will send it to our team for more information."
"Once we get an update, we will let you know."
They don’t actually help at all.
They say that solving this (super simple) issue usually takes 48 hours, but I’ve already been waiting for 6 days.
I don’t recommend working with this company, especially for businesses.
15 januari 2025
Omdöme utan inbjudan
Svar från Ontop
Hello Daria,
We are reviewing past feedback and want to offer our most sincere apologies for the "worst experience ever" you had with our verification process.
We understand how incredibly frustrating it is to be stuck at the verification stage. The generic support responses you listed, coupled with waiting 6 days for a solution that was promised in 48 hours, is an unacceptable experience. We are very sorry for the delay and the poor communication.
We see your review is from February and we regret this delayed public reply. Our sincere hope is that your verification issue was resolved by our team and that your account was set up successfully shortly after you posted this.
We have been working to improve our support processes. If for any reason your case was not resolved to your satisfaction, or if you need any assistance, please contact our team directly via WhatsApp at +1 (786) 655-8772. We are here to help.
Sincerely,
The Ontop Team
Pésimo Soporte
No me dicen si mi pago está en proceso o no, el plazo en el que se supone que debo ver reflejado mi dinero está a punto de acabarse y ni siquiera me dan información, pésima atención, además de que la plataforma tiene fallos constantemente. La función de seguimiento del pago fue retirada, entonces literalmente no sé qué sucede con mi dinero.
29 januari 2025
Omdöme utan inbjudan
Svar från Ontop
Hola Leandro,
Estamos revisando comentarios pasados y queremos ofrecerte nuestras más sinceras disculpas por la pésima experiencia que describiste en enero.
Entendemos perfectamente la angustia de no tener visibilidad sobre tu pago, especialmente con el plazo a punto de vencer. Lamentamos mucho la frustración que te causó la retirada de la función de seguimiento y la falta de información por parte de nuestro soporte. No saber qué sucede con tu dinero es inaceptable.
Vemos que este comentario es de principios de año y lamentamos la demora en esta respuesta pública. Nuestra mayor esperanza es que finalmente hayas recibido tu pago a tiempo y que tus inquietudes fueran resueltas.
Hemos trabajado en mejorar nuestros canales y la visibilidad de los procesos. Si por alguna razón tu caso no fue resuelto satisfactoriamente, o si necesitas ayuda, por favor no dudes en contactar a nuestro equipo de soporte directamente vía WhatsApp en el +1 (786) 655-8772.
It's been almost 20 days
It's been 20 days since my transfer changed to complete status but it never arrived in my account in Brazil. I opened a support ticket, they always respond, but without any update on the case. They took proof of transfer and tried to say that the transfer had been made, but they didn't even check it, because I identified that some very important codes were wrong. In my registration they are correct and in their proof of transfer they are wrong, in other words, they made a mistake, 5,000 dollars, I've been waiting for almost 20 days and no resolution so far! I have no more words to express what I'm going through...
As soon as they resolve the issue I'll come back here to write again.
Ticket ID: 62307
7 januari 2025
Omdöme utan inbjudan
Svar från Ontop
Hello Franchesco,
We are reviewing past feedback and want to offer our most profound apologies for the incredibly stressful and unacceptable situation you faced with your $5,000 transfer.
A transfer being marked as 'complete' but not arriving for 20 days is a critical failure. Your discovery of incorrect codes on the proof of transfer points to a serious error on our end, and we are deeply sorry for the immense distress this caused. You should never have to be the one to identify such a mistake, and we sincerely apologize that you were put in that position.
Thank you for providing your Ticket ID (62307). We see your review is from January and deeply regret this delayed public response. You mentioned you would write again once the issue was resolved, and we truly hope that our team escalated your case immediately after your review and that you received your funds promptly.
Although significant time has passed, we want to ensure this was fully resolved. If for any reason your case (Ticket ID 62307) did not reach a satisfactory conclusion, we urge you to contact our support team directly via WhatsApp at +1 (786) 655-8772. We are committed to ensuring every issue of this magnitude is fully accounted for.
Sincerely,
The Ontop Team
Demora en liberar el pago
La peor experiencia en cuanto a la liberación de los pagos, supuestamente se demoran 5 días hábiles después de que la empresa les gira el pago, pero se demoran mucho más, inclusive han pasado más de 20 días y el pago sin liberarse. Algunas veces, las demoras han sido por temas administrativos entre la empresa y Ontop, pero retienen el pago al trabajador y no solucionan con prontitud sus problemas administrativos y quien lleva la peor parte es el contratista.
13 januari 2025
Omdöme utan inbjudan
Svar från Ontop
Hola Jhon,
Estamos revisando comentarios pasados y queremos ofrecerte nuestras más sinceras disculpas por la terrible experiencia que describiste en enero.
Entendemos perfectamente tu frustración. Una demora de más de 20 días en la liberación de un pago es una situación inaceptable. Tienes toda la razón al señalar que el contratista no debería ser quien asuma las consecuencias de los problemas administrativos internos.
Lamentamos profundamente que esta haya sido tu experiencia y la demora en esta respuesta pública. Nuestra mayor esperanza es que tu pago haya sido liberado y que la situación se haya resuelto por completo poco después de que escribiste esta reseña.
Aunque ha pasado un tiempo, nos importa cada caso. Si por alguna razón tu problema no fue resuelto satisfactoriamente, o si necesitas ayuda con cualquier otra cosa, por favor no dudes en contactar a nuestro equipo de soporte directamente vía WhatsApp: +1 (786) 655-8772.
Atentamente,
El equipo de Ontop.
It has been 2 months since I am waiting…
It has been 2 months since I am waiting for a refund. I don’t know how many times I tried to solve with support and they say they are trying. 2 months with my money and counting. I’ll have to follow them legally.
Besides that, the payments are available late.
Worst experience ever.
24 december 2024
Omdöme utan inbjudan
Svar från Ontop
Hello Rafael,
We are reviewing past feedback and want to extend our most sincere apologies for the extremely frustrating and unacceptable experience you described. Waiting two months for a refund while also dealing with late payments is a critical failure, and we are very sorry for the stress it caused.
We understand your immense frustration with our support and the seriousness of the situation, especially when you were left considering legal action. That is not the reliable service we are committed to providing.
We see your review is from December 2024 and deeply regret this delayed public reply. We genuinely hope that your refund was fully processed and all pending issues were resolved by our team shortly after you posted this.
Although significant time has passed, if your case was not resolved to your complete satisfaction, we urge you to contact our support team directly via WhatsApp at +1 (786) 655-8772. We want to ensure every critical issue like this is properly concluded.
Sincerely,
The Ontop Team
Handy app
Handy app! I absolutely love it because it helps me split my money into different accounts and platforms, eliminating the need to worry about converting it to my local currency.
1 juli 2024
Svar från Ontop
Hello Jesus,
Thank you so much for your fantastic 5-star review and for calling our app "handy"! We know this reply is a bit late, but we wanted to express our appreciation.
We are absolutely thrilled to hear you love the feature for splitting money across different accounts and platforms. Knowing that this helps you avoid the hassle of currency conversion is wonderful feedback for our team!
Since you posted this in late 2024, we've continued to improve and add more features to give our users even more flexibility. If you're still with us today, we would be honored if you would consider leaving a new review to share your current experience.
Thanks again for your amazing support!
Stay away from this platform
Terrible experience
I had an extremely disappointing experience with Ontop. First, there is a U$ 9.00 fee to transfer money. Then, at random times, my account, which was previously functioning well for transfers, suddenly stopped working. When I contacted customer support, they offered basic troubleshooting suggestions such as using a different device or reinstalling the app, implying that the issue was on my end, even though nothing had changed and the account was working before.
In the end, they opened a support ticket, but I was told I would need to wait 48 hours for a response. If you're considering using this platform, I strongly advise against it if you want to avoid unnecessary issues and delays.
9 oktober 2024
Omdöme utan inbjudan
Svar från Ontop
Hello Fabio,
We are reviewing past feedback and want to sincerely apologize for the "terrible and disappointing experience" you had. The series of issues you described is not the standard we strive for, and we are very sorry for the frustration it caused.
We understand how frustrating it is when a previously working account stops functioning. Receiving basic troubleshooting suggestions followed by a 48-hour wait time for a real response is not the effective support we are committed to providing. We also take note of your feedback on our fees.
We see your review is from October 2024 and we regret this delayed public reply. We genuinely hope that our team resolved your account issue completely and in a timely manner back then.
We have been working to improve our support accessibility. If for any reason your issue was not resolved, or if you need assistance in the future, please contact our team directly via WhatsApp at +1 (786) 655-8772. We are here to help.
Sincerely,
The Ontop Team
Worst experience ever
Worst experience ever! Transfer money between countries nowadays is quiet easy with other platforms, but Ontop complicates everything.
- Horrible integration with transfer methods to Brazilian accounts. Transfer from USD to BRL is always a nightmare.
- The customer support try to push the problem to customer side, though the platform always have problems.
- They don't offer a clear and detailed view about the currency exchange rates and taxes.
9 juli 2024
Omdöme utan inbjudan
Svar från Ontop
Hello Felipe,
We are reviewing past feedback and want to extend our sincere apologies for what you described as the "worst experience ever." The significant issues you detailed are not the standard we aim for, and we are very sorry for the frustration and complications you faced.
We take your specific points very seriously, particularly the difficulties with USD to BRL transfers and the lack of transparency on exchange rates and taxes. These are critical failures, and we apologize. Furthermore, it is never our intention for our support team to shift responsibility, and we regret that this was your experience.
We see your review is from July of last year and we are sorry for the delay in this public response. Our hope is that the issues you were facing were resolved by our team back then.
Sincerely,
The Ontop Team
Scam
They systematically pay late. They made me sign a contract in which they promised to pay on the eighth day but they never do. They claim that it is my company's problem, even though I send them the receipts showing that my company made the transfer within the five working days. They have a lousy customer service, totally automated and useless in which they answer over and over again the same useless stupidity for those who have a problem as a customer. Unfortunately my company chose them as a provider but for any Start Up or company that wants a global digital payments service, I recommend anyone but OnTop.
9 juli 2024
Omdöme utan inbjudan
Svar från Ontop
Hello Cipolesin,
We are reviewing past feedback and want to extend our most sincere apologies for the critical issues you faced with your payments. The experience you described is unacceptable, and we are very sorry for the significant frustration and financial uncertainty it caused.
Not being paid on a contractually agreed date is a fundamental failure. We completely understand your anger, especially when feeling stuck between your company and our platform while being met with unhelpful automated support. The situation you detailed points to a serious breakdown, and for that, we apologize.
We see your review is from July of last year and deeply regret the delay in this public response. Our genuine hope is that the payment issues you were experiencing were fully resolved shortly after you posted this.
Sincerely,
The Ontop Team
Horrible experience
- App Constantly crashes, bad experience overall
- Customer support is almost non-existent as they take days to answer.
- Takes a very long time to do transfers
- After almost a week of "processing a transfer" and constantly asking for updates every day, they ask for more documents that they should have asked at signup.
Update: getontop tried to flag this as defamatory but trustpilot quickly removed the flag. Thanks trustpilot!
5 maj 2024
Omdöme utan inbjudan
Svar från Ontop
Hello Alvaro,
We are reviewing past feedback and want to offer our deepest and most sincere apologies for the horrible experience you had. The series of significant failures you described is completely unacceptable, and we are truly sorry.
We acknowledge the issues you listed: the app's instability, unacceptable delays from our support team, and the frustrating process with your transfer and subsequent document requests. This is not the seamless experience we aim to provide, and your feedback highlights critical areas where we failed.
Regarding your update about the review flag, we want to apologize unreservedly. All feedback, especially critical feedback like yours, is essential for us to learn and improve. We deeply regret any action that made you feel your voice was being silenced or disrespected. That should never happen, and we are sorry it did.
We see this was from late 2024 and apologize for this delayed public response. We genuinely hope that the underlying transfer issue was eventually resolved for you.
Sincerely,
The Ontop Team
Worst Cross Border Payment Support
Worst payment transfers from Ontop to respective own accounts. They're clueless on whats happening with the money. Account Manager never solves any issue and for weeks, all you need to do is just keep begging them for what's the status of the payment.
No one identifies the problem or figure a solution even after repeated reach outs. Horrible experience so far. Writing this after a 2-month issue not getting resolved. Ticked ID: 808042
19 februari 2024
Omdöme utan inbjudan
Svar från Ontop
Hello Ravi,
We are reviewing past feedback and want to offer our most sincere apologies for the incredibly frustrating and prolonged issue you experienced. A two-month delay in resolving a payment issue is completely unacceptable, and we are deeply sorry for the stress and lack of clarity you faced.
Thank you for providing your Ticket ID (808042). The experience you described, feeling that no one was identifying the problem and having to constantly ask for updates, is not the standard of service we aim to provide. We failed you, and we sincerely apologize.
We see your review is from February 2024, and we regret not responding publicly sooner. We genuinely hope that our team was able to prioritize your case and ensure a full and complete resolution for you shortly after you posted this.
Sincerely,
The Ontop Team
Detta är Trustpilot
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Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.