George at Asda Omdömen 

I ordered 5 plastic storage boxes on the 28 July. They were due to arrive on the 30 July but I received an e-mail saying that, due to issues with their delivery network, the items may arrive up to 3 days late. 3 days later came and no update. I waited until the end of the week then logged into my account to see if there was any update - it turns out 4 of the 5 items were now ready for collection but the 5th one was not there (all 5 were identical items!). I didn't receive an update until today - 10 August saying that the 5th box had been cancelled. I therefore went to the local store to collect the other 4. Unfortunately 2 of the boxes had been damaged. I would have expected a straightforward return process but I was told the items had been scanned as collected and I would need to go back and sort the return myself. I was not pleased at potentially having to take away faulty items and bring them back again as the store is at the other of the town to where I live. I asked if I could leave them at the store which I was told would be OK but I was a bit uneasy about leaving items which had been scanned as collected. Eventually the assistant said if I could get her the QR code then I could do it in store. After some clicking etc on my account to initiate the return it was finally completed. I will be awaiting my refund for the faulty items. This is the 2nd time that I have had an Asda / George order damaged in transit but the return process was worse this time - not good that it can't be easily processed in store from the order number. Needless to say I will not be using Asda / George delivery services again. Very disappointing between the very long delay getting the items, the lack of communication re where my order was, 1 item never arriving and 2 more arriving damaged and then the terrible return process. In addition, the amount of time wasted with all of this is not good and would have been around another half hour and more fuel if I had to do the original plan of going home to organise the return online then go back to the store with the QR code and faulty items.

We ordered a bed set and a towel arrived instead. After a long hold we got to speak to someone, they were very polite but struggeld to understand what we were asking. Eventually they arranged for a courier to pick up the wrong item. The courier did not turn up and the parcel number is "not recognised" on the app. We cannot face the contact centre again so have given up and will order elsewhere. I wish we had read the reviews first, will never be ordering from George again.

Made an order was told when it would be ready to pick up. I was told id receive a text when it got to store. No text no communication at all from George Asda. Had to call customer services 5 days after it was due. Told the only thing they could do was send a cancellation. Piss poor customer service from George

Absolutely appalling experience ordering my children’s school uniform.

I placed an order for all of their school uniform. One item was completely missing, six items were incorrect, and, unbelievably, I even received a dirty tissue in the parcel. I genuinely don’t know what is going on in your warehouse, but the level of carelessness is disgusting.

Because I had used a discount code, I was told I would be sent a voucher by 1pm the following day to cover the difference, allowing me to reorder the items at the original price I had paid. That voucher never arrived, so I had to chase it myself.

I then had to make another trip to Asda to return all of the incorrect items, my second visit, involving a one-hour round trip.

I reordered the items for Click & Collect and thought, finally, the problem was sorted. Wrong. I then received an email telling me that one of the items was now out of stock and that I would receive a refund minus the promotion/gift voucher discount.

So today I am due to make my third trip to Asda to collect five items, while genuinely dreading what I’m going to find in that order. I am still one item short and will then have to make a fourth trip once that item is back in stock.

Four trips, multiple orders, missing items, incorrect items, a dirty tissue in my parcel, having to chase your customer service team, and potentially losing money because of a promotion that was applied to the original order (on top of my time and travel costs).

All of this because the warehouse failed to correctly pick and pack a very straightforward school uniform order.

This is completely unacceptable. I shouldn't have to spend hours travelling back and forth to fix mistakes that were entirely on your side. The whole experience has been incredibly frustrating and has left me with absolutely no confidence in ordering from you again.

UPDATE (Gone 1pm):
You will receive a text from us. This will tell you when your order is ready to collect.
Collect on:
Sunday 9 August 2026 Time: Collect after 1pm

No text and tracking says on the way... Just useless. Have had enough of this incompetence.

UPDATE (3pm):
We wanted to let you know that, due to an unexpected issue in our delivery network, your parcel may arrive up to 3 days later than planned.

UPDATE (10/08/26):
I get the text and drive to the store... Can you guess? Yes, all five items are wrong, absolute joke. I then ring customer service to get a returns label whilst stood outside the store to return them there and then. 80 minutes wasted.

UPDATE (14/08/26):
I realised I have not received an email to say that I have returned anything and certainly no refund on the way. So I check my Asda account to see that the member of staff I spoke to only generated a return for 2 items when I said all 5, despite me returning all 5. The member of staff I spoke to today helped me out. But oh my god, what a pain in the backside all of this has been. Just waiting on the refunds now and will get elsewhere. This has hands down been one of the worst retail experiences I have ever had. I strongly advise you not to bother using Asda George Click & Collect.

Ordered school uniforms in July, paid for guaranteed delivery which was not met. Called up after this and got the guaranteed delivery payment refunded and was reassured I will receive my order soon. After chasing a further 2 times within two weeks I was told false information and cancelled my order demanding a refund. They attempted to refund the amount to an expired payment card that is inactive, instead of the payment method I originally placed the order with (which I only know about because my bank told me.) I have had to call again to chase the return of my £132, which I was reassured I would receive in 24 hours - which has now passed. I used to order from george all the time with no issues, but they've majorly changed and I will never buy from here again. AVOID!!

i placed order 14th july school uniforms for grandkids .said be delivered on the wed not recieved i never thought to check my emails any way order didnt come spent over £100 thought must got it wrong maybe didnt go through so ordered again on 30th july said be delivered again on the next wed ...still no uniforms .been on the phone to them 4 times now sent me pics of what i ordered i just seen uniforms thought yes thats it ..it was last years order they had up god onows how that has happened so no uniforms no refund and they cant find my tracking money has came out bank never again

Ordered a pair of shorts for collection. Got a message to pick up on Friday - went Saturday morning and they were not there. Upon logging in with an email and order number it brought up that the courier is Evri and was delayed - why did I get an email to tell me it was ready for collection - Automated I assume and doesn't use real date - waste of time - everyone knows Evri are awful and rarely deliver on time. I have been 20 mins on customer support waiting - giving up now. Never ordering again from George!!!

Ordered item, expect into store by 5pm as stated by 07/08/2026 still no communication absolutely shocking think I be shopping at Morrisons at least they let you know when delayed, Asda get ur crap together. It’s let down after let down, collected today and parcels opened and pillows packaging tore bits, shocking from this company

Does not deserve 1 star, however reviews can't be left without any stars.

All I have to say is how shocking the George click and collect and returns service is. It is lacking transparency and clear communication with customers regarding their returns. There's no contact with customer services if you need to speak to someone regarding the return.
Just have to sit around and hope for the best where it concerns a return and wait for your refund to reach your account.
I think it would be more joyful to watch paint dry.

Terrible service. Took much longer for delivery than it said when ordering. When the items arrived they were broken. I had ordered glassware and bedding. No bubble wrap or packing paper had been used so obviously they were smashed when I opened the order. I’ve returned them to the shop and the return has only update for 1 item of the lowest value and not the other 3 items returned. Customer service is awful have to wait 14 days incase it updates! Only telephone lines as well no online chat or email service to try and resolve it. Really sad as I used to love George. If you are buying items I would stick to buying instore and not delivery or click and collect.

Absolutely shocking. Ordered item's to be delivered to store they haven't arrived tracking not updating, rang them and got spoken to like i was dirt so messaged on Facebook and got no where with that. Ive contacted my bank and sent them everything.

George Asda Click and Collect is a joke! Waited 4 days for delivery of an item and then contacted customer services who could give me no timeframe for delivery. Basically, if the item isn't in stock at your nominated Asda DON'T USE CLICK and COLLECT. What a shambles this company has become 🙈😡😡

I ordered a Harrington mens jacket.
I received a pair of trousers...?
How on earth can you make that mistake not even close.
All the paperwork was correct stating Harrington jacket , when I returned they told me this happens ALL THE TIME!
The warehouse does not read/pick what's on the order and they charge you for delivery which they do not return.
I looked in store and found the same jacket TWICE THE PRICE.
Come on get your operation in order .
On paper you look as though you are doing a good job but when you look at the reasons for return you are clearly not.
Very disappointed, bordering on a scam!.

Paid extra for next day delivery of garden furniture for my Daughter's new home. No sign of the item on the designated day, no update to the tracking. Absolutely useless! Now I suppose I've got to waste time today, hunting down a phone number to get a load of lies from an actual person. I won't be ordering from here again 😡

The second time I've tried ordering from ASDA, the deliver date been over two days late, eventually found a number to phone (after a lot of searching) only to find my order has been "lost again in transit" that's the last I heard Good luck any body else ordering from this company, you'll need it!!!

Paid extra for next day delivery, only 3 items out of 7 arrived. Contacted the customer service team who were helpful, but has said that the rest of the items are still waiting to be dispatched. Only 1 family member of the Muslim family that took over ASDA is still a shareholder, the other brother sold his shares and the reminder of the shares are owned by finance backers. People should be concerned, because this is no longer a family owned business.

Never again
Horrendous experience. Will stick to amazon next time. 2 weeks it took for some cooking pans to finally arrive and even then it was only half of my original order. Delayed by courier twice. Missing parcel then part of order unavailable. Never again

I have ordered three times in the last month from George at Asda. All three times the deliveries were late or only part of the order arrived on time. I do not live near my store so I have had to drive to collect multiple times. Since they changed to Evri it has been an awful service (I noticed there is an Evri sticker on the parcels now) You also miss out on points too be collected because of the late deliveries. What is the point of having collection dates when they are never there on time? Awful service.

Absolutely disgusting never received the order and have now contacted my bank to get my money back. Went to the store to collect only to find it wasn’t there and just still saying on the way , phoned customer service on 2 separate occasions and still no joy . Will never ever shop in Asda again not even for food

returned 2 parcels 2 minutes apart to a faster returns store, within a day the first parcel was refunded with no issue but the second parcel containing the more expensive items has not been refunded as yet and online account says i wont get a refund until i return the items despite having an email saying thanks for returning the items. I called customer service as this worried me and was told to wait 14 days, i did say both parcels paid using pay pal and returned same day within minutes so why a 2 week delay with the other refund and was not answered. Glad i paid with pay pal as can see me having to fight them to get my money returned as they do use evri and we all know about them