George at Asda Omdömen 3 627

We purchased 2 garden chairs just under 3 years ago costing around £300, they are still perfect on the top but the legs have completely rotted through in that short space of time, they were designed & built to live outside but really not fit for purpose, we have an older chair that has lived outside for 15 plus years & it's still solid, when we asked Asda they basically are not interested as once it's past a year old it's no longer replaceable, they just offered us a £10 voucher & said sorry.
So the lesson is don't buy garden furniture from George at Asda expecting it to last very long at all because the likelihood is that it won't & Asda as a company just don't care once it's over a year old anyway.

Oh dear, no wonder ASDA are making redundancies in Head Office. I cannot believe the experience I have had with GEORGE on line at ASDA, at a time when I need less stress. Ordered, post-surgery bras as recommended to go to GEORGE. Ordered online as no store close to rural spot. Didn't suit, so had a while to wait to return to nearest store. Advised refund, but only for half the returns. Phoned CS, which is an 0330 number not covered by all mobile accounts; no empathy when I queried why no full refund and due in hospital. Said they do it in two transactions. If customer places one order, one return, same item, why two transcations, I didn't pay the order in that way. This is worrying for a major retailer. I should have read the reviews here with one waiting for £200. I don't expect to get my full refund anytime soon and what about the cost of postage! Given these items are specialist, post-surgery bras, come on where is your compassion and humanity?

Wish I read the reviews here before ordering! Paid for next day delivery on Friday to be told it won't be delivered until Monday... Phoned customer service on 0330 053 0111, selected option 2 and complained. They said they would refund my delivery money within 3-5 working days... God knows why it takes that long they are quick to take your money and not deliver 🙄 hopefully it actually turns up on Monday! Companies like this should not be able to offer these services if they can't deliver

What is wrong with MOST online companies? Do you really not give a damn about your customers? You make it soo bloody difficult to contact customer services and when the customer is actually able to get hold of a human being to speak to, the person they deal with has the personality of a corpse, ZERO knowledge of the product or procedure, and EVEN LESS interest in helping to resolve the issue.

I ordered 4x 160L Really Useful Storage Trunks (Order number: 163488987). However, when they arrived they were ALL damaged!

I began the returns process online. I was given the option to return directly to a store or using some other method. The problem is that if I chose another method I would be CHARGED for the inconvenience.

Seriously? You already charged me for delivery when I placed the order. I did so with the expectation I would receive my items in pristine condition and fit for purpose. Instead, they arrive damaged, unfit for purpose and you add insult to injury by expecting ME to pay for their return?

Obviously I opted to return them directly, which was somewhat inconvenient, but free of charge, and when I got home I re-ordered another four (Order number:
164119028)

These arrived a few days later and yes, you've guessed it, THREE of the four items were damaged!

I contacted Customer Services, explained the situation, and asked if it was possible for replacements to be sent but could these be inspected BEFORE being sent, to ensure there was no damage, ensuring they were then re-wrapped properly to guarantee they would arrive in an undamaged condition.

Instead of jumping at the chance of resolving the issue, I was asked to supply photographic evidence of the damage.

I did this the next day and have received NO RESPONSE.

I have now had to go back online to commence a return and, AGAIN, I will have to go to Asda to return the items in person. Then I will have to return home and RE-ORDER another three trunks to replace the broken ones.

How many times do you think I will need to repeat this process until I get FOUR UNDAMAGED TRUNKS?

The irony of it all has not gone unnoticed. For those who do not understand this, the trunks I have ordered come from a company that calls itself "Really Useful Storage Boxes"!!!

Allegedly, they are manufactured in the UK (West Yorkshire) or the USA (Chicago) using recycled/recyclable robust plastic and are recognised for their reinforced sturdy design!

Well, maybe that would be true if they were PACKED in better fashion and transported by people who actually give a &%$£ about the product arriving to the customer fit for purpose. Instead, all you use is BUBBLE WRAP!

IS THERE A CHANCE THAT I CAN BE FURNISHED WITH THE TELEPHONE NUMBER OF SOMEONE WITHIN CUSTOMER SERVICES THAT ACTUALLY GIVES TWO HOOTS AND HAS THE BRAINS AND POWER TO RESOLVE ISSUES OR IS THAT TOO MUCH TO ASK?

Brought some things for my toddler on next day delivery, they should have arrived today and did not arrive. No way to escalate this or to ask for my more expensive delivery fee back. I haven’t paid next day for my parcel not to arrive, we need these items tomorrow!

Terrible experience ordering from George. I processed multiple orders and had problems with all of them. Orders missing items, orders not arriving and being cancelled last minute. Worst experience online shopping with any retailer

I returned some clothes from online orders. Asda George said they refunded me. Emails from them telling me this. However, I didn't receive the refunds, so went into my bank who also told me, no refunds received from Asda George. Now, my bank is having to raise disputes against Asda George for the lost money! Where has it gone? Almost £200 of refunds due to me! Absolutely horrific experience! Come on, Asda George, get your act together and give me my money back, you low-life thieves!

Wow maybe I should have checked on here before purchasing from George,as it seems they are awful and my incident isn't isolated to just me or a few but the masses.
I purchased a outdoor table and chairs ,selected the day of delivery. Booked the day off as annual leave ,( Wednesday)However item didn't turn up Wednesday despite courier advising it was a Thursday delivery they had and to take it up with George directly. I did showing them the conversation and confirmation that the item would not be delivered until Thursday and I wanted to know why,I msg them late Tuesday evening and again on Wednesday morning via FB messenger,I was told that delivery was coming today ( Wednesday) and I should wait in for delivery.Despite me showing the screen shots from the couriers. I insisted they check with their couriers they said they would but could give no time when they would come back to me and again to wait in as their system stated today ( Wednesday) I waited in All day loosing a day's annual leave ,the kids missing holiday club because I didn't want to miss the courier when I dropped and picked them up. It wasn't until 10.30pm Wednesday evening I then got a msg from George stating delivery would be tomorrow,I said again I was working and needed delivery before 12pm as I was on a late shift. The courier company wanted to charge me a further £35 and George wanted to do nothing to resolve it. The item turned up on Thursday but I lost a day's annual leave and my children missed holiday club and all they offered for the inconvience and loss caused was a £15 evoucher😡 when in fact that didn't cover a day's annual leave,far from it or even one of my children holiday club slot which had already been paid for. I asked for this to be escalated numerous times to a manager but was refused. The courier company have advised it was George's fault as they didn't provide the product in time. I will refuse to shop in-store and online now. I have asked for a full response to my complaint so I can escalate to ombudsmen which hasnt been done but I will take them to small claims for loss of earnings.

Very disappointing experience.
I ordered one item but received something completely different. This was their mistake, but returning it has been made difficult. The only free option is to return it in-store, which requires a separate drive and is very inconvenient. The only alternative is to pay to send it back, which doesn’t feel fair when the error wasn’t mine.
I also paid for delivery, which makes this even more frustrating. Overall, not a customer-friendly experience.

I placed an order from George at Asda online two weeks ago. I happened to log back on a day or two after and saw they had 20% off . My items hadn’t been dispatched so I said I’d contact customer service and change my arm. They said basically I can cancel the first order and then reorder again at 20% off.
I’ve had delivery issues before so I knew the hassle of trying to get the first order refunded so I left it.
My order has only now been dispatched two weeks later to Ireland. I can’t understand why it’s so slow. I ordered previously and most times dispatch and shipping super fast. But the last time and now there is a huge delay. I don’t understand it.
Customer service as usual no help

Ordered a set of 3 shelves and a tray. The shelves had no screws in the box and one was damaged. The tray was filthy dirty.

Asdas response ‘go to the hardware store and buy some screws’ and we will pass on your message about the filthy tray.

Photo evidence provided for everything.

They are doing me a huge favour though by collecting the damage shelves tomorrow and once collected I am welcome to call them again to arrange a refund. Absolute joke, never again!!

I used to purchase all my clothes from ASDA. Each season came with some lovely items, but what on earth has happened to the ladies fashions. They at best could be described as 'play clothes'. Baggy trousers, broderie anglaise sleeveless tops, t shirts. What on earth has happened to the classy workwear. Not all of us want to dress like we're 14!! Get a grip ASDA otherwise you'll lose me as a customer forever.

I placed two orders recently. The first was some kitchen bins - both arrived looking like they had been involved in a car crash- massive dents to the top and sides, I somehow managed to reach customer service and they gave me a pathetic 15% discount but better than nothing I really couldn’t wait any longer for bins.

The next order was for some plastic storage drawers and one set was fine but the other was badly damaged, not surprising because it was only packaged in polythene! I can’t for the life of me work out how to reach customer services now, it looks like they’ve recently updated their website and it keeps sending me in a loop! From my order page I’m promoted to visit ‘help center’ and that sends me straight back to orders. The AI chat bot is absolutely awful and doesnt know anything. The only options I can find are to either return it to an ASDA store to return it or PAY OUT IF MY OWN POCKET to return it via Royal Mail. Well if I could have transported a bulky set of drawers I wouldn’t have paid £8.50 for delivery, so I really need someone to arrange a collection or send me a replacement. Oh and the £8.50 I paid for next day delivery was already automatically refunded because they were late too! I found a phone number but if really rather message because I don’t have time to sit in silence waiting for them to answer for god knows how long!

I was also charged TWICE when processing my payment so I’m -£80 too! UGH!

Extremely disappointing experience with George at Asda. I paid for my order along with an additional delivery charge specifically to have it delivered today — and it simply didn’t arrive.

What’s unacceptable is that, despite taking payment for both the items and the premium delivery service, there’s been no proper resolution. Instead, responsibility has been pushed onto the delivery company, leaving me stuck in the middle.

From a customer’s perspective, that’s not good enough. My contract is with Asda/George — they took my money, so they are responsible for ensuring the service I paid for is actually delivered.

To make matters worse, I’ve not been given a clear update or even a confirmed new delivery date. So I’ve paid extra for a guaranteed service that hasn’t been honoured, with no certainty on when I’ll receive my order.

This shows a serious lack of accountability and customer care. If you’re going to charge for guaranteed delivery, you need to stand behind it — not pass customers around when things go wrong.

Very poor experience, and I won’t be ordering from then again.

Ordered a beautiful fruit bowl, when delivered it was broken, my issue is I paid to have it delivered, it was damaged at no fault of mine and I have to pay to return it to get a refund as I live too far from the store. I also want a replacement but have to pay delivery again..so in all the delivery charges were more than the price if the bowl.

The only thing that i want to say is( WORST) for customers service online shopping.

It appears that Asda and George are TWO separate companies online. Wanted to order online for collect/pick up and use Asda cash pot converted into e-voucher but was told cannot use it on George online. I was told by customer service member that I cannot go around requesting that e voucher to be used at George online. He was very rude. I was asking if I could as I won a competition that the had set to win some cash. I wanted to buy some kitchen wares. Shame on Asda for not making it clear about that George and Asda are not really partners online but in store only. Your advertising is very misleading

I have placed many orders in the past with no problems and if there has been a problem it has been resolved. BUT now?! Customer service is no more. I ordered a few basic clothing items for my daughter that I need now. Collected the order and received completely unrelated items. Can they help me? No!!

P.S If you're missing some boys briefs - I have them!

Absolute nightmare with the orders, returned an order after it being so wrong only to be refunded for one of the 10 items and that one item wasn’t even what we returned ! What a shambles

Never ever order lamps from this company. I've ordered 2 now , the first one I never received and I lost the money. Second time was more expensive so I have been chasing customer services for weeks now. It's a joke!! No emails no refund. Just give me back my money!