George at Asda Omdömen 

Placed an order for some baby clothes while on 20% off, received an email and text confirming ready to collect. I go to the collection point, they can't find my parcel and advise me to come back the next day. I return to be told they can't find my parcel again. I rang customer services to request that my order is delivered to me instead as I'm not willing to travel to collect a third time. They could only issue a refund, which does not make things square because I've wasted time and petrol to visit the store to collect twice. The clothes discount has also ended, so if I wanted to order again it will cost more. Extremely poor service, won't be ordering from them again.

Absolutely awful experience with customer service. I order some items on the 19th August 2026 from George at Asda and I only managed to collect part of my order. Whenever I logged into my account, it showed that the rest of my order was still in transit until the 23rd September 2026 when I decided to call customer service as the money had been taken from my account and the rest of my order was still missing a month later. Customer service told me that the rest of my order was actually lost in tenait and they apologised for it. I said that it was not their fault but I was aggravated that I never received an email to notify me about the lost remaining items of my order, and that I didn’t receive a refund for it. The customer service agent said they were going to action the refund for it, but it is now 6th October and still nothing. I went to my local Asda supermarket and the person at the customer service desk had a look for me and showed me her screen that showed that my order was cancelled, once on August 29th and then in September 23rd but still no email to notify me. George at Asda, sort yourself out because at this stage, this is THEFT!

4th October I paid for 3 handtowels and 2 bathsheets = £28.75. No emails even though they have been provided with new email address. NO EMAIL RECEIVED TO OLD EMAIL ADDRESS. 3 hand towels been delivered by Evri, no email received from them. Where are my 2 BATHSHEETS!!!!!!!!! NOW UNABLE TO ACCESS ACCOUNT WITH NEW EMAIL ADDRESS. IF I USE MY OLD EMAIL ADDRESS ONLY SHOWS PREVIOUS ORDERS AND NOT LATEST, WHAT IS GOING ON? DUE TO NOT BEING ABLE TO ACCESS ACCOUNT CANNOT ARRANGE A RETURN AND REFUND! HELP!!!!!!!!!!

Extremely frustrating customer service experience

I purchased a Haden kettle, toaster and microwave set from George at ASDA in February 2026.

Around eight months later, the kettle has developed a serious fault. When water is put into it, water leaks out through the bottom of the kettle. As this is an electrical appliance, I have stopped using it because of the obvious electrical safety risk.

Trying to report the fault to George has been unnecessarily difficult.

My online account says the normal return period has expired, which is understandable, but there appears to be no proper online route for reporting a faulty product. The website directs me to customer services instead.

I then tried the customer service number provided by George. It rings once and immediately disconnects. I have tried it repeatedly.

I also tried emailing the customer service email address published by ASDA/George, only for the email to bounce back saying the address does not exist.

I am not trying to return an unwanted item. I am trying to report a faulty and potentially unsafe electrical appliance that is only around eight months old and request a replacement.

For a company the size of ASDA, it should not be this difficult simply to contact somebody about a faulty product.

I would appreciate George contacting me so this can finally be resolved.

Was assaulted by a member of staff at my local Asda Xpress - was collecting a parcel - we confirmed the order numbers - him and his colleague held my parcel in front of me and asked me to come and see them tomorrow. I felt really uncomfortable and didn't understand why. He made me wait for ages whilst he served other customers. He had scanned the parcel and confirmed my ID so as I took the parcel, he grabbed me, held me around my chest in an arm lock until I managed to set myself free. I reported it to the police immediately. The next day, I called Asda and an agent in India gave me the standard 'we're sorry for your experience' and asked me to talk to the store! The last thing I want is any further contact with the store (the police advised me not to) so the agent said to just let the police deal with it. I asked to speak to a manger but the agent refused. Then said, 'is there anything else I can help you with?'

They are so unreliable and annoying. Customer service is great but delivery is frustrating. My parcel has been lost in transit twice. They took 16 days to get me a refund on my first order. My second order didn't come at expected delivery and even after reordering, it still didn't arrive the next day like they claim they do. SO INEFFICIENT.

Products arrived broken — no surprise given the terrible packaging. Customer service initially tried to charge me for the return pickup, which I had to challenge. After that, whilst a scheduled pick up which I stayed in all day for was promised, the courier never turned up so the items remained in the way at my house, so no refund was issued.

I emailed repeatedly for three months and was completely ignored. When I finally called, they rearranged the pickup and assured me I’d be refunded regardless because of the delays. That didn’t happen. Then, They collected only one of the two items, and I’m still left with a broken product and no refund for it.

Three months of chasing for something this simple. Refund my money. Awful service. Never again.

Ordered three boxes, confirmed they had been delivered to store via tracking. Arrived at store 1 was smashed, EVRI do I need to say more? 1 was delayed / missing, EVRI again and one survived EVRI, customer service via phone is disgustingly, they don’t care and don’t help. Beware of using George by ASDA.

If I could give zero, I would. Ordered an item online, Evri delivered and literally threw it over the railings damaging item in the process. Rung Asda, what an awful complicated system for returns, I said I will go to my nearest store ( 20 miles away) . Went today, honestly, went to customer services who informed me I had to go through Evri to get a refund!!!!!! Why? Evri only delivered it , it's not their item! So returns label was issued , and now I have to wait until Evri have dealt with the return, and judging from reviews above , I've got quite a wait!!!! It was Asdas item, so why couldn't a refund be done at customer services????? I will never buy from them again if this is how the system works!!!!!😡😡

Avoid at all costs to prevent experiencing the worst customer service ever. Bought items online, advised can return to store. Returned to store who advised online team will refund the money and took the items off me. Been 3 weeks and still no refund. Spoke to George team on phone who advised still showing as order not collected so can’t refund. SHOULDN’T YOU BE REFUNDING ORDERS WHICH AREN’T COLLECTED WITHIN 2 WEEKS ANYWAY? Went back to store who called them in my presence and advised they returned the items. Was told will get a refund. Week later, still no refund. Spoke to the team again who advised been escalated to the team again to refund me. Last resort is opening a dispute with my bank to get me my money back. Unbelievable. Can’t see customers returning after suffering like this.

I ordered some men's underwear online. I paid for it on 22/9/26 & it was supposed to be delivered to Asda, Venture Park, Tamworth on 24/9/26. I received no call saying it was ready to collect so I went to store on 25/09/26 & was told it hadn't arrived. I returned home & checked online & it said it was "on its way". On 30/09/26 I checked again & it said "on its way". I telephoned George and was told they were having some difficulty in September getting parcels delivered? At no time was I contacted either by phone or email regarding this. I spoke with customer service and they offered to cancel to order & refund the payment. I am in my 70s, I order plenty on line but I have never had the incompetence shown by George. They have all my details but could not be bothered to contact me regarding my order. The person I spoke to regarding this obviously didn't know what had happened to my order. He gave me several excuses which he was obviously picking out of the air. He was a waste of space. I will never use them again to make a purchase. I would not have given them a star but you are forced to do that.

Awful customer service. Submitted a return and they only said I returned 2/7 items despite returning all of them. When I rang the customer service they told me there was nothing they could do and the man repeatedly yawned everytime I spoke. Awful experience and now out of money!

Having returned some clothing a few weeks ago I am yet to receive a refund. I had to call to get a partial refund and was simply told to “wait” for the rest. Items I didn’t return were refunded and I am still owed money back even with this discrepancy. Email sent with no response, Chase email sent with no response. Absolutely shocking service from Asda and completely unexpected.

I ordered the mykonos outdoor garden set. Came okay. But box was damaged and battered. Heavily taped up like it had been re-taped. Markings on the side indicate a possible previous return but can't be sure. I opened it to find the very top cushion was disgusting! Someone had wrapped this up! Thinking it was ok to send out! You could see the stains through the packaging. Not just faint and one or two. Completely stained with brown and black stains! Absolutely appalling. Haven't even unpacked the rest. Had a garden table and chair set ordered about 4 years ago which was so badly made you couldn't fix it together so should have realised! I would just not recommend ordering garden furniture from Asda now. The positive is i called and the guy booked collect ion for very next day. Will never order anything again though. Terrible products.

Honestly, I’m normally an advocate for George school kit but this new returns process is outright theft. I will never order from there again. Instead I’ve opted for a £40 pair of school trousers from Next, which was light relief, in relation to the debacle of Asda George. I have spent over an hour on three separate calls attempting to get my refund for items sent back to 2 shops on the 10 & 22nd Aug (it’s now 26 Sept). I STILL cannot confirm at this point if I will ever get my outstanding amounts owed to me. DO NOT USE.

Online order. Basket empty now. Paid, nothing shows in my orders?? Do not use. Dont need this agro in this age and time. Keep up george asda.

The school uniform quality is fine and it wears well. School polonecks keep their colour well, and the trousers all have an adjustable waist. However, if you need a refund you'll have to chase it and wait on the phone for ages. I wasn't able to collect a parcel but the refund was not automatic like it is in other stores, so I had to specifically chase my £70 refund. If you want to pick up a parcel from store, they'll allocate a dingey petrol station (they don't have many actual stores) that they say is open until 10pm, but their staff will only serve you if they want to. I've been told "we're closed" at 9pm when I've been stood in the store and they're very clearly open until 10. I've now ordered and returned some school trousers and they've only given me half a refund, so I'll have to call them again.

I am a collector of Lego sets, meaning the Lego set remains unopened and the Lego box must be in good condition.
I ordered LEGO Star Wars Skeleton Crew The Onyx Cinder 75374 in good faith only for it to arrive in very poor condition (photos were sent to customer services at the time) and a replacement item was organised.

I had to take a day off work (at considerable personal expense) in order for the item to be collected. I rang customer services back immediately after the collection and specifically asked that the replacement item be packed up properly as to avoid damage to the replacement item – I was assured this would be done.

Incomprehensibly the replacement item arrived and HAD NO BOX AT ALL – and had damaged edges and a postage sticker on the Lego box itself! This has devalued the item immeasurably.

Since then customer service have given me the following, very inconvenient, and unacceptable solutions in order to get my refund:

Take time of off again and wait in all day for a new collection
Take time of work and travel to Asda store/ Post Office to drop off item
Leave the item outside my property to be collected when I’m at work – however I’m told the liability if it were to get lost/stolen/damaged further is mine – hence I’m unwilling to do this as I could be left with no item and no refund. Now waiting on call back number 5 to help "resolve my issue" that will no doubt involve me doing something at my own expense to fix their problem. Very Very poor service so far.

Change the batteries then utter garbage - does not work, all the usual resets. Rip off product. Have to throw it away for landfill.

Been ordering from george.com for years but lately there is nothing but issues from the warehouse and in store.

Wrong items being sent out in order, missing items from my orders. The wrong items being returned then when I need to generally return an item says it's already been refunded.

It does put me off ordering again because it's annoying trying to explain on the phone the issues to try and resolve it.