George at Asda Omdömen 

Do not for one second fall into the the trap of believing this is a well known mainstream brand, how can their service possibly be that bad. Their service really is beyond bad, perhaps the worst in Britain.

I I ordered two plastic storage boxes on the 26 of sept, on the the same day I was told they were dispatched, on the 27th I was told they were delayed. It's now the 18th of October, still nothing. No way of contacting them, no way of cancelling, it's shocking service. Please just avoid ever using this company, save yourself the grief.

Ordered a pack of 3 bras received a pack of 3 kids socks ! Returned for replacement and they have niw sent me a 3 pack of size 18 things!!! Absolutely discusting customer service and after coming on here and seeing these terrible reviews I cannot understand how the company is still trading !!!!

Absolutely horrendous service, with no responses, faulty items and clueless staff. Avoid at all costs!

I wouldn’t rate at all but there’s no option for zero! Ordered red Santa PJs for 5 y/o grandson (part of large family order). Received Halloween aged 8/9! Had to visit store to return. Reordered. Received pink Grinch aged 3/4! Had to visit store to return. Reordered hoping 3rd time lucky! Currently out of pocket as waiting on 2 refunds plus time taken on this plus petrol etc. Also original PJs no longer on offer so full price now. Contacted their customer services… still waiting a response? Disaster from start to finish.

The past two times I have been to George at kingswood hull - I’ve got to the changing rooms with my items to try on. To be told the changing room is closed…. Although the store has been no where near closing. I’m concerned as I need to go next Friday and will have things to try on but I’m travelling 25 miles

Made 3 orders 1 was delivered to store via Evri when I received it it was all smashed even though it said fragile on the box, the box was open in a right state. Another parcel I paid for next day delivery. One of my items was missing. I had to ring up customer services three times before I could get a refund. I was struggling with the person on the phone because of the language barriers. .. note to George don’t use EVRI..

Shocking customer service. I ordered on line for click and collect in store. They then sent the wrong items and I was told I had to take it to initiate a return on line to get refunded. How ridiculous for an item I did not order and paid for something I did not get.
I will not be doing or ordering anything else. Shocking customer service

Purchased 3 storage bins online. Paid the £38.40 by debit card yet despite this the order didn't complete and the payment is now pending. Rang customer services who said the payment should reverse within about 2 hours. A day later still no reversed payment and no order. I'll never use the online service again. I'll ring customer service again and tell them what I think of their online ordering. Terrible service.

Would not give one star if possible. Placed an order to be delivered for 1st October. We are on the 13th of October now, no emails or any form of communication to say where my parcel is. I called up and got the most lame apology and no explanation given to say where my parcel is. Asked to speak to a manager and got fobbed off saying it will be dealt with. Okay, it will be dealt with but how?

Ordered a top that never came. Unfortunately Evri were the delivery company and they never delivered my item. They returned it to the merchant without attempting to deliver. When I looked at the tracking, it looked like Asda/George didn’t give my full address, only my flat and postcode. However you can actually still get to my address with that info so not sure why Evri returned it. Unfortunately I haven’t heard anything more about it since they returned it. No refund, nothing. Terrible service.
**Called to chase a refund. Was told it would be refunded within 5 days. It’s been 11 days now.

Edit: THREE WEEKS NOW. Ordered over 10 days ago and only a few items have come in at different times with different deadlines to collect for return. I was going to wait for the whole order to be in before collecting but that’s not possible, having to make over three trips. The staff are confused with the disjointed order and finding it hard to get the staff to give me the order as they said it’s already arrived but not fully so coming in different trips. No idea after 10 days when the majority is coming in and no communication. No idea if I will be able to access everything I’ve paid for either as the system is saying collected when it’s NOT all been collected. Staff asking why I have made it so confusing by coming in different trips for the same order number. I didn’t decide the return date, arrival date or the fact most items are still missing.

It’s extremely poor service. Will most likely return all items costing over £290 and go elsewhere. Really shocking. What is going on at the warehouse, are we personally getting items from Australia or something?! It’s a joke. I had something arrive from the US quicker and all complete too. Will not be using again after this.

My delivery went to a different address, the photo isn't even my doorway

Broughton , Cheshire ... disabled changing room a health hazard hasnt been cleaned for a long time mouldy food and filth on the floor a disgrace !

Had notification that my items have been delivered not to my address they haven’t I have checked every where in the area, rung customer services to be told they will contact the carrier then get back to me within 24/48hrs had no call or email so rang again same conversation, said I will now get my items within 5/7 days and someone will call me back, it’s rubbish pay for items but don’t receive them

I recently purchased a Russell Hobbs combi microwave. It was delivered on 7.10.26Today on installation it was “completely dead”. Contacted Asda - they will collect on 13.10.26 but can’t provide a replacement. Have to start the ordering process again. Once faulty item has been collected and returned to Asda, then they will start the refund process but it takes up to 14 days! Tell me why that is when they took my money via the bank, instantaneously!! That’s one of life’s little mysteries?
Cancelled the order. Agent had a lot of attitude and constantly tried to “talk over me”. Requested to make a complaint to a manager but got nowhere. NEVER AGAIN will I buy from Asda/George at Asda. Beware!!

I ordered duvet covers and then bought sheets to match all the items had at least one dirty mark if I didnt realy need them for family visiting I would have taken them back

I always get everything that I need when I shop there.

Keep calling customer service about my refund but nothing but false promises of a refund that never reaches my bank account. Why am I chasing a refund for goods I do not have?? Customer service will say anything to keep you happy with nonsense they have no intention of doing. The cheek of them always asking you for a feedback on the great customer service they provided is a joke in itself!!! Asda please give me my money and in the meantime you are going to be getting a very bad reputation for your company as customers don’t appreciate not getting their money back for goods not in their possession and still sitting on the shelf at the Asda living store!!!! Do better and give customers their refunds. Hopefully now someone can contact me to give me my refund that I would like back into my bank account!!!!!

Extremely disappointing customer service

I have now sent five emails to George at Asda regarding two previous orders and complaint, and I have not received a single response.

I have made repeated attempts to contact them because I genuinely wanted to resolve the issue directly and give them the opportunity to address my concerns. Unfortunately, being completely ignored after five separate emails is unacceptable for a major retailer.

The most frustrating part is that I have taken the time to contact them properly and explain the situation, yet there has been no acknowledgement, no update and no attempt to resolve the matter.

Customer service should be about actually communicating with customers, especially when they have raised a complaint. At this point, I have no confidence that my concerns are being taken seriously.

Very disappointing experience with George at Asda. I would strongly encourage the company to improve how it handles customer enquiries and complaints, because being ignored is not an acceptable way to treat customers.

Placed an order for some baby clothes while on 20% off, received an email and text confirming ready to collect. I go to the collection point, they can't find my parcel and advise me to come back the next day. I return to be told they can't find my parcel again. I rang customer services to request that my order is delivered to me instead as I'm not willing to travel to collect a third time. They could only issue a refund, which does not make things square because I've wasted time and petrol to visit the store to collect twice. The clothes discount has also ended, so if I wanted to order again it will cost more. Extremely poor service, won't be ordering from them again.