George at Asda Omdömen 

Ordered an Air fryer for next day delivery and charged me for that (£5.50) and 2 days later i am still waiting for said “ next day delivery) when i should have paid ( (£3.25) great way of ripping us all off ASDA 👏🏼every time i buy something from these lot there is ALWAYS AN ISSUE!
Great customer services George!!

The most horrendous, exhausting customer service experience ever.
I have been sent the wrong item on my George order and having spent over an hour on the phone to two different customer service agents who couldn’t understand anything I was saying, I’ve got absolutely nowhere. I’m now stuck with the wrong item with no way of contacting anybody capable of helping me.

Ordered a toaster. Should have been available for collection three hours ago but no collection message received and no information about its non arrival. Rang helpline. Told to wait for 24/48 hours for delivery. Why advertise a delivery time which can't be met and if it can't why not update the customer? Second time running I've had problems with George delivery. Unlikely to order online again.

Today I ordered a product online, at the end of the transaction I received a message saying that as I was a new customer, I could receive £15 cashback. I agreed to the offer, only to receive an immediate text message from my Bank warning me of possible fraud. I immediately left the site and rang my bank only to be told that a company had tried to scam me out of 25 dollars. I rang customer services for George at Asda, it was difficult trying to alert the company of this scam, he didn't ask for any details of the attempted scam, he put me on hold for a while and when he eventually returned he just said that they are sorry and it won't happen again. A pathetic and very unproductive response. If they don't stop this scam their customers will be ripped off.

I ordered two different items online click and collect on different occasions and both times, failed to arrive, only updates I got was that it's on its way. Asda George online employers should be keeping an eye on all the orders and we shouldn't have to chase for updates. I spent so much time and hassle trying to get updates, all I got is lost or damage in transit. I heard that Asda recently changed delivery couriers to reduce costs but this has been a poor decision as they are losing customers. I eventually got my money back and a rubbish £15 compensation to spend in store for the hassle. I won't be ordering online with Asda again, they are not reliable and I can guarantee what you order won't get delivered. My advice is steer clear. I gave Asda George 2 chances to redeem themselves and they failed to look after their customers.😡

Got an email to say my order was in. Went to pick it up. Told the item is missing. Spent 10 mins waiting for them and I search for it. Employee just
Shrugged when I asked
Her why I would have been told it was in if it wasn’t ‘just missing’. Now £60 done and no school uniform. Thanks Asda 😡

Ordered twice, twice it got ‘lost in transit’ after 10+ days of processing and customer service confirming it is coming. I think it was just not in stock. Instead of resending it like asked they say order it again, also still had to pay for shipping on the parcel they ‘lost’ …Worst customer service I think it’s general bots as they have nothing useful to say. Worst website, avoid.

Shopping with George at Asda starts off like a dream. The website is effortless to navigate, the ordering process is ridiculously simple, and the sheer variety of affordable fashion is genuinely impressive. You pack your basket, check out with zero fuss, and wait for your fresh new clothes to arrive. Unfortunately, that is where the honeymoon phase abruptly ends, as the delivery timeline quickly falls apart with parcels routinely turning up late without a word of explanation.
​If late packages are frustrating, Asda’s customer service is an absolute horror story. Calling their support line feels less like getting help and more like paying to be treated with total disrespect. After enduring an eternity on hold, one agent finally answered the phone, only to ignore the call entirely and casually carry on a personal conversation with their coworkers while leaving the line open 🙄
​When an advisor finally bothered to speak to me, the experience somehow got worse. The agent was blatantly rude, aggressive, lied, and completely disregarded everything I said. The absolute breaking point came when I asked to speak to a manager. I was promptly shoved back on hold under the guise of being transferred, only to discover the agent hadn't even attempted to connect the call, they simply parked the line to waste more of my time.
​Great fashion variety and low prices mean absolutely nothing when a company treats its customers with utter contempt the moment something goes wrong. George at Asda might have mastered the online storefront, but until they clean up their disgraceful customer support, you are gambling your sanity every time you press order.

I bought polo shirts in their School Uniform offer and they have holes in them!

My order didn’t arrive at the store!!! No message to say when the new delivery date will be. I only ordered it because I thought it would arrive in time for the holiday. This is my second time ordering online. In my first order, the skirt was missing from a child's set. I won’t be doing online shopping with Asda again!!!!

I have recieved an email then a phonecall saying that they are from George at asda and im due a refund for delivery charges. This is a scam and you need to be making people aware of this because some people might actually believe this but i would like to know how these people knew my name so have you had a security breach or sold peoples details ?

Wow the handling of my orders, the unacceptable level of customer service I have received, and, most concerningly, the use of personal information that I do not understand how you have obtained.

I genuinely did not think the situation could get any worse, but my latest interaction with your customer service team has demonstrated an extraordinary lack of understanding and communication.

I explained clearly, on several occasions, that two items had arrived damaged/broken. Unfortunately, the customer service representative I dealt with appeared unable to understand what I was explaining, despite me repeatedly making it clear that there were two broken items. I would strongly suggest that you listen to the recording of the call before responding to this complaint, as the information was explained repeatedly and should be clearly documented.

Today, I then had an InPost collection arranged for the broken items. However, rather than resolving the issue by sending the replacement items as I had been led to believe, InPost arrived to collect the damaged goods. This has left me without the replacement items and has caused yet further inconvenience.

To make matters worse, my other order has not even been addressed. It has already been delayed, yet nobody appears to be able to provide me with a clear explanation of what is happening or when I can actually expect to receive it.

There is also a much more serious issue that I require you to investigate.

You have used my maiden name, which I have not used for more than 25 years and which, to the best of my knowledge, is not registered to this account. No no point me calling again as it seems to be pointless!!!

What a disgusting company been waiting a week for my order still not arrived spike to cancel cant cancel you must wait till it finally arrives.disgusting rude staff I should have read the reviews before ordering not surprised it's only got 1.2 stars never ORDER AGAIN FROM HERE AND CERTAINLY WONT RECOMMENDED TO NO ONE.IF I COULD LEAVE LESS THEN ONE STAR I WOULD.COWBOYS

Placed an order and was told it was delayed, one week later I’m refunded with no explanation, shocking service, I’ll be shopping elsewhere.

-10 if applicable..2 parcels going to be delivered..both no show on day..Today said one on its way the most important one.Phoned customer service not going to delivered.Then they have the cheek on email to say refund could take 14 days.Never will I use this Company again. BACK TO TRUSTED DUNHELM.

Made an order of 2 items, made sure the delivery option suited me as we are going away, delivery due by today at the latest as it says on my invoice to be delivered BY Wednesday 12 of August and there's no delivery! No tracking for it nothing the only thing that my account says is order being prepared there is no option to cancel no option track no online chat service, I've had 3 strokes and is very difficult for me to talk so I have no other way to communicate or complain other than chat services and emails , furious
Update one has arrived however the one that was supposed to arrive today has not
If I'd have seen all these awful reviews before my purchase I would have never ordered

I ordered three sets of large plastic storage boxes from ASDA George. Unfortunately, when I had time to unpack and inspect them properly, I discovered that two of the three sets had arrived significantly damaged. One had severe damage to the base, including large holes, while another had pieces snapped off the lids.

The packaging seemed wholly inadequate for bulky plastic items like these. The boxes had simply been wrapped in thin transparent plastic bags marked "fragile", with very little protection against impacts during delivery. Given that two out of three sets arrived damaged, this has left me reluctant to order similar items from George again.

The returns process was also initially frustrating, as the apparent option presented online was to take the damaged items to an ASDA store. These are large, bulky storage boxes, so I did not consider it reasonable to have to transport them to a store when they had been delivered to me damaged.

I did, however, have a much better experience after phoning customer service. The adviser dealt with the issue professionally. He asked me to email photographs of the damaged items, reviewed them while I was on the call, and then processed a refund for the two damaged sets. There were a few points where I had to repeat or clarify what I was asking for, but ultimately the matter was resolved satisfactorily.

I'm therefore giving 2 stars rather than 1 because the telephone customer service and eventual resolution were good. However, receiving two badly damaged sets out of an order of three, apparently due to inadequate packaging, has substantially reduced my confidence in ordering from George in future.

Not a good look for this site, the second time I use it and when I went to go collect my order they said it was missing. Now it seems I must ring them up like it's the 90s to try get a refund, who has time for that? A refund should be automatically given since YOU lost it! Their website is atrocious, no help whatsoever, it should be a simple refund button at the least but no I have to waste my time talking to someone on the phone. At this point they've effectively stolen my money, they probably hope people can't be bothered to ring up it's ridiculous. Someone has stolen that parcel and they won't be bothering to look into it. Avoid Asda if you can't be bothered with hassle, useless company that's not living in 2026.

Update- I was able to get my refund quickly through using Facebook messenger, Iv updated my stars to 2. I still will avoid using in the future mostly because it seems as the items go missing quite often and I can't be bothered with the hassle.

If I could give zero i would, i ordered a 7 piece pan set and received 1 wok, when I got through to customer service I was told there's noting they can do, I have the rude messages received from staff saved in my phone i want my items or a full refund its an absolute disgrace how u treat your customers

First we ordered two differents 12 pc dinner sets. a stone and rustic. We were told to expect these within 3 working days. heard nothing. The App did not track the order saying it couldnt be tracked due to technical issues. a week later received an refund for the rustic set? eventually got through to an offshore person who stated the rustic was sent back due to not collecting! we'd had no notification it had been delivered to store or notified ready for collection. then stated that the refund was because the item "went missing" in transit. enquired about the stone set. then told its in store, but its getting sent back as its not been collected. so shot to the store and picked it up, got home and unpacked the side plates which were all broken. returned and reordered.... Guess what the rustic set went missing again !! phone and asked for a complaint to be raised and asked when i would receive a phone call, response was, withing 24 hrs... a week later still waiting.... do they ever read these reviews.. like others cannot give 0 stars, maybe it should be an option.