George at Asda Omdömen 

Delivery company delivered to wrong address, George doesn’t have the facilities to receive pictures of incorrect delivery addresses (blows my mind in 2026) was told I’d get a phone call in regards to refund within 12-24 hours and it’s been 5 days and nothing. I have at this point contacted my bank for my money back. Wouldn’t waste your time, customer service is outdated and awful. Just grab whatever you need from asda don’t use the George website.

Terrible service and rude staff in the shop
Sizing mostly wrong but good modern styles except the trousers are far too.lomg for the average height.

Item ordered for click and collect. Email and texts never received. Called customer service which is an outsourced call centre in India and don’t work for Asda. They don’t speak English well and have no idea what they are on about. But above all else, are disgustingly rude. I was called ‘silly’ and ‘unhelpful’ on the phone. They said they are unable to process refunds and I need to call the bank. I requested to speak to a manager, but they refused to transfer me to one for ‘data protection’ apparently. I then demanded to speak to the complaints team, to be told that Asda George do not have a complaints team, and that I need to email. Again, the guy on the phone was rude. It’s absolutely mind blowing you treat your customers in this way! They admitted they don’t work for Asda, and are based in India and ended it with that they don’t care what I have to say anymore….absolutely disgusting.

I then try and ring my local store which, you guessed it, goes to their Indian call centre. I then find details of the complaints number, which surprise surprise…same Indian call centre, despite the website saying it is a separate team.

Back to my order, it was due to be collected Wednesday in store, it is now Saturday evening and it is still showing as ‘On The Way’.

What is the point of specifying a collection date if it isn’t met, and no one I speak to can tell me the location and status of my order??? It’s an absolute joke.

I’ll be attempting a refund again, but if the they say they can’t do me one again, then I’ll be reporting George to my bank as fraud. It seems many other customers are having the same experience.

This will be the first and last time I use Asda George for anything that’s for sure. I suggest you tell your staff in your outsourced call centres to treat customers with respect and help them speak English clearer.

UPDATE: after talking to them again in the phone, it appears my order has now been damaged in transit and will have to be cancelled and refunded. What’s even worse, is this was identified and posted on their system on the 19th August, I last rang on the 20th of August where I was told the system still said it was in transit…so they striaght up lied. I have raised a complaint about this and all the above. Honestly people, avoid this company like the absolute plague, to summarise:

1. They’re rude and treat customers with zero respect
2. They lie to their customers
3. They don’t deliver what you order
4. They will refuse to pass you to a manager
5. They refuse to let you speak to a complaints team

Had to make a formal complaint regarding a recent online order for a hoover, which has been an extremely disappointing experience.
On the day my order was due to be delivered, I received an email advising me not to worry and confirming that the delivery would be delayed by three days. I accepted this and waited for the revised delivery date. However, that date has now passed and I have received no further communication or update whatsoever.

As a result, I contacted customer service team, only to be informed that my order has apparently been lost. I was then told that this would need to be escalated and that I would have to wait up to a further 48 hours before my refund could even be approved.

I asked to speak to a manager to resolve the situation, but was refused to allow me to do so and, unfortunately, was not particularly helpful in resolving my concerns.

I find this completely unacceptable. It is a substantial amount of money with no proactive communication and no immediate resolution offered.

What is particularly frustrating is that this is not the first time my family has experienced issues of this nature with George. It raises serious concerns about the reliability of the online ordering and fulfilment process. From a customer's perspective, it is extremely frustrating to place an order, have payment taken, receive confirmation that the item will be delivered, and only subsequently discover that the order has been lost — while the customer is then expected to wait further for their own money to be returned.

Customer service is nonexistent! I had an item that was undelivered because it was damaged in transit. I went through their online portal to attempt a refund after marking the item as ‘lost in transit’ the portal still requested me to return the item. Tried contacting customer services through their social media, X/Twitter didn’t work and Facebook was just like an automated phone system. For companies as big as Asda why can’t they put in place proper customer service, like just have a email address displayed on the website would do the job

We had an absolute horrendous experience ordering garden furniture from George. They sent faulty furniture twice, a collection vehicle which was too small twice, despite numerous phone conversations asking them not to repeat the same mistakes again. Then they sent us 3 very measly George vouchers by way of compensation which are impossible to use because there are far too many conditions which means we'd be spending more than the vouchers are worth to use them so they're absolutely useless. Have complained repeatedly but just get a bog standard "computer says no" style response that there's nothing they can do. Absolutely disgraceful customer service. Would not advise anyone to shop with George.

Ordered a kettle was told it would arrive at store to collect, by a certain day. That day passed. Was emailed saying it was still on the way. No update. After 14days I rang customer service, was told the item was lost in transit and would be given a full refund in 2-4 business days. Never happened. Rang again was told the return hadn't gone through due to a 'system error'. Was asked to give my full bank details. Return never happened. Exhausted with calling them up and being given the run around... Absolute scam.

Avoid . Absolutely shocking service and delivery .

Pay for next day delivery for a reason . They dont even process it but take the extra money .

Absolute shambles of a company and will now stop me from using their affiliated Asda stores

They Lie. For a big company they don’t tell the truth I returned items to a faster refund store that takes 3-5 days one item got refunded. Advised it takes 14 days to go back with a courier it doesn’t say that on the website think it’s an issue for trading standards also last time this happened the items went missing. The staff told me they refund in store so customer service I don’t know where they are based but don’t believe them
I’ve tried through social media and customer call centre but it’s all the same

Foolishly ordered a wok from these guys in the vain hope they might be able to supply it. I mean that is what their website suggests. Anyway it never arrived. Neither did the replacement.
Bizarrely the replacement got as far as my local depot before George/ Asda randomly issued a refund & recalled the item.
No contact, no email, no information given.
Don’t waste your time buying from these muppets.

Visited Asda at Owlcotes shopping centre in Pudsey today , I was looking for an outfit for my 4 year old grandson for his party at the weekend, I have got to say clothing at Asda for boys is absolutely shocking , old fashioned , horrible cheap looking items at quite an expensive price I thought . Not sure who is doing the buying but they need sacking .
Walked out with absolutely nothing .

Absolutely disgusting experience!
Ordered my daughter’s school uniform, when it arrived, some of the clothes were soaking wet! Not only that, out of 12 items 5 were missing & they sent me 3 items I never ordered! I contacted customer service who simply offered a refund for the missing items, I explained I did not have the money to buy new stuff as she started school the following Tuesday and I didn’t get paid until the Thursday. They only seemed bothered about collecting the items that were sent by accident. They then said they would send the items but would take 3-5 working days, (despite being able to pay for next day delivery on the website) which is no good to me as her school would start in 2 working days. Such a joke, all they did was blame the delivery service, when it clearly wasn’t them who packed my order. Utterly fuming with this experience.

I ordered a kettle after being unable to source it in store. No store stock available. Delivery to store was not available, so I paid for a home delivery. Very limited options for delivery if not at home, came home to find my purchase outside my door on a very rainy day, no protective packaging and box was ripped wide open! Clear to anyone who passed by what it was!

Worst customer service I have experienced. Placed an order for click & collect and the collection date passed without any contact about my order. Phoned customer services who told me the order was lost and I would receive a refund. Another week passed with no refund. Phoned again and was told they would need to escalate with the payment team and that my refund was now on the way. Yet another week passed and still no refund. Another call to customer services who claimed it would need to be escalated yet again for me to receive my refund. Of course, I still don't have my money back. Basically given up hope of getting my refund. Customers should not have to ask multiple times for their money back!

Item was delayed. Picked it finally days later. Staff brought it all out and noticed multiple products I ordered were damaged. They dont sell it store and cant refund it for me so I had to organise a refund on the spot. I had to wait a long time for it to be brought only for it to be already smashed up. Brynmawr store.

Ordered and payed for an item... Expected delivery slot within a few days. Informed it was on the way.. Nothing turned up and no further updates. So after a month or so of waiting - phoned them up. Was told the item had gone missing and they would issue a refund. Checked a month or so later to find refund didn't turn up. Phoned up and was told they would issue the refund manually. Hopefully this time it will turn up! No one can be this bad surely... Are they hoping that you forgot that you've paid them, just making interest of your money or both??

I have used George at asda for years and being disabled have the delivery service. I ordered over £100 of clothes and paid for next day delivery. A small parcel arrived and was not mine 2 children cardigans, i phoned CS and it went overseas the agent had very bad broken english and then said no hear no hear, my stress levels started to rise and he cut me off after another 3 calls was not getting anywhere and had a panic attack. After calming down a couple of hours later, i sent a message on facebook and after 3 hours they replied saying a collection had been booked for next day for the cardigans and message again and they would reorder my goods aghhhh. Well today i got a text saying DPD would deliver a parcel. Parcel came and got my clothes then at 4.30pm wrong parcel picked up. I messaged them back as a DM on facebook, now all previous messages were on this thread and the agent said have i received any of my 3 parcels, i had told them the lost parcel arrived by DPD they did not read my message correctly - what a carry on and have learnt my lesson, NEVER USE GEORGE FOR HOME DELIVERY. Stressed out, headache just coming back to myself. Why have call centres overseas must be so much cheaper. I think a TV station should look into these call centres. Can't just be me who they have stressed out - rant over.

I’m writing this review because of the very bad experience I had with ordering from George Asda online. They lost three of my orders in transit, totalling almost £400, they don’t even have the decency to contact you about the lost parcels. I had to chase them myself, I placed two orders in June and I’m still awaiting a refund. I asked them for compensation for the distress, loss of time placing these large orders and the inconvenience it has caused me, trying to order my children’s uniforms from another place. They said the maximum they could offer is a £15 gift voucher even though they sent me an email promising £30. And now they want me to prove that someone in their organisation has authorised a £30 gift voucher, basically indirectly saying I’m lying. If I could attach the email to this review, I’ll show the world how bad Asda is. They must have made enough money hence they no longer care about their customers!

1. Order never arrives
2. Orders never updated
3. Customer Service is terrible - your overseas staff do not care
4. Trustpilot 84% bad
5. Using EVRI voted UK worst courier
6. TOLD TO WAIT FOR REFUND FOR ITEMS THAT NEVER ARRIVED
ORDER 170334705

Ordered a dinner set for collection on the 6th August, now the 18th and still no parcel!
Been into store and was told they’ve changed their delivery company to Evri so a few parcels are going missing!
Was given a number for customer service and will call them today but not holding my breath judging by these terrible reviews!