George at Asda Omdömen 

I ordered six plastic containers from George at ASDA and they arrived damaged because they were literally wrapped in a bin bag. The damage was confirmed at ASDA Portsmouth, yet they refused to accept the return in store. I had to go home and start the whole process online. Poor logistics, poor customer service, and absolutely no willingness to help.

Ordered several Really Useful Plastic Boxes.

They were a fair price and arrived on time.

However they were just wrapped in bin bags!

Two arrived damaged. Cracked.

There is no option to request a refund based on a photo of the damage, the only option is to return them.

Two choices:

1. Take to Asda store (which is 20 miles away)
2. Send by Royal Mail and pay for the postage myself! (The boxes are BIG…. This would be expensive)

So I’m looking at just throwing them away … £26 wasted.

This was my first and last shop online with George at Asda I’m afraid

Ordered a grey rug. Received a black one. Had to ring them to discuss it. They agreed to send a replacement and collect the wrong one. They don’t collect on weekends so I had to take a day off work. The replacement arrived and that’s also black! Rang them again. They arranged to attend again collecting both rugs. Nobody has collected them which means I am not entitled to a refund until they receive them. I am left without the rug I want, two that I don’t want, I’ve taken a day off work, made multiple phone calls, and have no clue what will happen next. Will they contact me? Do I need to contact them? It’s ridiculous. It was their error. Twice. It’s beyond me why they can’t just send me a grey rug and accept the loss.
Order 171049531

I ordered some salt/pepper pots which I think would have been ok for what needed for.
I waited for collect email
I received a order delayed email
Then we’re refunding you email
Followed by a sorry we lost your parcel email

Bought two absolutely rubbish storage boxes on line. One was damaged and both were very bad quality. Returned to Asda Sth Woodham Ferrers on 14th August, nice staff helped my return. Promised refund by 28th August. Never arrived, good old PayPal resolving problem with refund from Paypal in next 2-3 days.
Asda/George online site is rubbish for complaints and online help. Never again, no wonder they are in trouble. 2/10 at best.

Absolutely appalling delivery service, never had a problem before and now they’ve switched companies to Evri, extremely poor communication by ASDA George itself have been waiting two weeks for a parcel which has been lost contacted customer services who said that it been dispatched and that I would get a new tracking number I waited the duration advised and had to still contact and was told a completely different story and that there was no parcel and that I would need to cancel the order to be refunded.
Really shocked by the customer service and poor communication

I placed a large George at Asda order at 10:39am on 27 August and PAID for next-day delivery because I specifically needed the items before my son leaves for university next Wednesday.

The boxes arrived around 24 hours later — brilliant, or so I thought.

I opened them to find TWO missing items and a BROKEN LAMP. The lamp had literally just been thrown into the box with NO protective packaging around it whatsoever. It's a lamp — what exactly did they think was going to happen to it in transit?!

Two other products were ordered in quantities of two, but only ONE of each was actually in the box.

I called customer services expecting them to simply put their mistakes right. Instead, I was initially told they would refund the items. I explained that I DON'T WANT A REFUND — I need the items I ordered!

Then I'm told the replacement lamp will take 3–5 WORKING DAYS. Apparently George can offer next-day delivery when you're paying for an order, but next-day delivery suddenly doesn't exist when they need to replace something THEY sent broken!

As for the missing items, apparently there now needs to be an "investigation", with no useful indication of how long that will take or when I might actually receive what I've already ordered and paid for.

I even spoke to a supervisor, Ankit, who was absolutely useless and offered no satisfactory solution.

NONE of this was my error. George failed to pack a fragile item properly and failed to put the correct quantities in my order, yet I'm the one expected to wait around while they investigate and send replacements whenever their standard timescales allow.

What was the point of me paying for next-day delivery?

Mistakes happen, but good customer service is about putting those mistakes right quickly. I shouldn't have to reorder everything, pay again or go shopping elsewhere because George can't promptly correct its own fulfilment errors.

This has seriously put me off ordering from George at Asda again. A large order, extra money paid for next-day delivery, and I'm still left without the items I actually ordered.

Very disappointing service.

I cannot get my refund! It’s been about 3 weeks now I’ve been told someone will get in touch and they can’t help when I ring because they don’t know what’s happened. I will not be ordering from then again!

The items I have had to returned was a broken bin and a broken hand soap.

Item was never delivered!! And was dispatched 2 months after my order was placed. No response from customer services. I will be taking this further. I want my money back!!!

Six weeks and still no refund. Ring weekly, receive email after each phone call refund has been processed, nothing. This is unacceptable and unsatisfactory. Never buying Asda again.

Ordered a dehumidifier online (as Asda shop didn't have the preferred colour), for delivery to same shop. Went 90min round-trip to collect it from the Asda store but it was damaged.
Asda had one in store, but would not swap it for the item they damaged. They would not arrange for a replacement (from the shelf), only "return and cancellation (which they helped with, but QR code reader doesn't work on their returns kiosk).

I've re-ordered online (as I want distance-selling protection), for collection, as "delivery to store" is typically less likely to be damaged, and returns have to be processed in-store (so if delivered damaged I would still have to take it to the store for return).

This was an awful customer experience and complete waste of 2.5h in a day. Hoping that they won't fail a second time in a row!

Ordered XL polo shirts got sent 3XL, how can you get that wrong, waited 5 days to receive now have to send it back and wait another 10 to 14 days for a refund, what absolute horrendous customer service. I can see from all of the reviews about George at Asda not surprised, I bet I don’t get a response, or some goodwill gesture.

I ordered a sage green kitchen pedal bin, soft close lid. When it arrived it just bang shut, I returned and ordered it a second time, same again. I ordered it a third time to collect at a different store. I opened the box inshore, a big dent side of the bin. No mark on the box so obviously sent out to a customer damaged, oh, and it didn't have soft close either. I am very disappointed.

Visited Asda in Norwich on the boundary, to purchase a black suit, what a mess clothes strewn everywhere all mixed up very poor house keeping and very little stock selection. Will not bother again.

Dreadful service. Item lost by courier and 30 minutes to a non UK call center who just had no clue about cancelling and refund. DO NOT BOTHER WITH THIS COMPANY

Call handlers are very rude i had the phone put down on me on 2 separate phone calls I was not ride or abusive I have the calls recorded on my phone they have no respect for their customers at all !!!!

I start by saying I love George clothing & products, unfortunately unless I can travel to an actual store to get them I won’t be using their delivery services anymore!!!
I ordered some things & they asked for me to name the day I wanted them delivered & I picked last Tuesday as I am always home then, all the items bar I pack of pillow slips ended up being delivered & (left outside my door) before the Tuesday 😡
Then I asked for 3 to be returned,waited in all day today no one turned up to pick it up,rang the help line was spoken to quite rudely by the call centre in South Africa & am now going to have to waste another day waiting in to get the parcel collected
Asda as a company has certainly gone down hill in the last 5 years & while I like their clothes the hassle & the rudeness & unhelpful call centres abroad are just not worth my time and energy, I hope others will fare better but probably like me will go elsewhere in the future

Bought a slow cooker was due for delivery on 21st, ordered this 3 days before. needless to say didn't arrive.
spoke on the day given £5 voucher.
Recived an e- mail on the Saturday , delaid in transit ,despite assurance it would be there .
Gave it until Monday and re- contacted custoner service, now told is lost or damaged, ,offered another £10 george voucher and told its still in stock.!. Great it's no longer at the price purchased, and both vouchers only cover the increase in price plus a £ 3 inconvenience, and I now await my original a refund.
No wonder this as a business failing as a high street store, as a part of the ASDA umbrella may they fully continue on the tradjectory to failure and be taken over soon, perhaps instead of buying helicopters, and high fuel prices, the new owners can looks a better business model.

Click and Collect

We order 20 items through the click and collect service. On recieving confirmation all items were ready for collection, we travelled to pick them up. On opening the parcels out of 20 items we had recieved 6. A call to customer service and a refund for the missing items was given without question. We can only assume this is a regular occurrence.

The items were brought when a discount was offered, so to reorder would now cost us more. In addition the items were for a holiday, and it left us 24hours to purchase replacements.

To summerise, we would not use this service again nor recommend for multiple item purchases.