George at Asda Omdömen 

Absolute shambles of a company
Ordered two lamps weren’t delivered as they were damaged , I phoned to ask for replacement was only sent one phoned again , spoke to an incompetent idiot who said i can’t have the other one as the courier damaged it I need to reach out to them for a refund although I paid George the money , NEVER again will I shop
Here

Ordered items for grandson's birthday ( yesterday) meant to be available to collect on Saturday 5th September. Tracking showing as ready to collect but got email on Saturday to say theres a delay and will message when ready to collect. Its now Monday and still no text to say collect so called George customer service who were unhelpful to say the least. Spoke to 2 people one who put me back in the queue after discussing the issue at length and the other hung up.
I just wanted to know what is going on with the delivery but this was too much to ask!!
Im still non the wiser!!!

As Im doing shopping this morning, the clothes I ordered online and paid for I chose today for click & collect.
On the website it says can collect from 8am.
Waited until 9am to check emails, still no pick up code/bar code confirmation to collect my items.
I go back to their website and click help. No phone number, no live chat.
I look through their questions and mentions most click & collect are ready by 5pm.
Well I dont want to be returning again at 5pm!. I dont drive and rain is due later and all day tomorrow!.
If I had known I would have chosen Saturday to pick it up, then should have been ready for me Monday.
But why should I have to do that when you stated from 8am!?

Today I was shocked at the dreariness of George female clothing - all browns, greys, boring styles, baggy trousers …………..
There will be SO much left over in January !

Not the first time I’ve had issues from George. Paid for next day delivery. Order was then split in to two deliveries with one arriving on time but the other apparently being redirected to a locker (without my consent) Unfortunately it hasn’t actually made it to the locker and is sat in a warehouse pending drop off which is scheduled in 4 days time. Will be asking from my next day delivery fee back.

An order was placed and have patiently been waiting for it to be delivered into the store. I even checked at the beginning of the week. It now appears that I have been refunded as the items have been returned- and yet their system stated it wasn’t delivered. This is the second time this has happened. Completely unacceptable and poor customer service.

Ordered items on 31/8 for next day delivery. Kept getting emails to say on their way. Still not arrived. Needed for a student who goes to a special residential school & still no idea when they will arrive. Paid for next day delivery, get a poxy email to say they will refund delivery but that's rubbish as got the email to say not arriving at around 4.00pm yesterday so no time to get alternatives. Made the mistake of ordering from them but remembered afterwards that they had let me down before with their faux next day delivery. Need compensation as items still not here.

How can a click and collect order get lost in transit?
Does it magically evaporate after being scanned on to the lorry from the warehouse to store??
No updates, had to call the overseas customer service line who had no apology or explanation but told me the order would now be cancelled and I should receive my refund 3-5 working days. No option to resend out my wanted item, apparently the system does not allow this on click and collect!
Not good enough George at Asda.

Still waiting on a refund over a week after they failed to send an order over £200.

What an unfortunate and protracted saga with Asda! DO NOT SHOP OR BUY ANYTHING FROM GEORGE AT ASDA OR ASDA! You will experience a litany of mistakes on their end, and likewise, an endless cycle of obstructions via their customer service to rectify the issue! I ordered 2 lamps for their click & collect service. On arrival at their store, and waiting 45 minutes for several staff members to figure out that their entire system was down; I was unable to collect and immediately contacted their customer service - at 8.30pm from my car in their car park - and requested a full refund. The inconvenience of it all! However, I thought I'd circumvent their c&c service and try and order said lamps online, and have them delivered to my home - given that I'd received my refund. I did just that and received the lamps only to discover that they were too small and unsuitable for my space. So I contacted customer service to process a return and organised a collection. Customer service advised to leave the package open so the courier could see that the package contained 2 items. I did as advised, however, the courier refused to take the package unsealed. I persuaded said courier to wait while I hurried to tape the package securely for return. Package collected, I thought I'd receive a receipt, however, none was given. Later that day, I received an email from ASDA confirming the return of one item and the processing of a refund for said item. Of course that was a mistake given that I'd returned 2 items. On the phone I got to customer service to flag their mistake. So here's where the obstruction started and stuck on repeat until I finally persuaded the agent to escalate the issue and transfer me to a manager. Said manager was reluctant to confirm in writing that I'd be refunded for the 2 items that I'd returned, however, I insisted and shortly thereafter, I received written confirmation... that wasn't worth the email that it was sent on! Today I received an email confirming my refund for NOT TWO, BUT ONE ITEM RETURNED! Yet again, I had to contact customer service - and was on the phone for 45 minutes to an obstructive and frustrating agent who refused to escalate and connect me to his line manager. Persistent as I am, and sans my full refund, I finally got to speak to a manager. I had been asked for my card details and bank account details several times and refused to give those details; 1. Because I've been the victim of fraud; and 2. ASDA already had my card details given that I'd ordered and paid online with my card. They had already refunded for one item to my card. The manager asked for my bank details or card details and said he would not be able to give me my additional refund without either. Yet again, there had been and issue with their system and they no longer held my card details. I am giving the edited version here. I have had a nightmare with ASDA and their instore and on-phone customer service staff, and not to mention their inadequate computer/IT network and processes. I CANNOT EMPHASISE... DO NOT SHOP AT ASDA! They are not fit for purpose! A horrible experience. I WILL NEVER SHOP THERE AGAIN! After nearly an hour on the phone with customer service, and having no choice but to give my card details in order to secure my full refund... let's see if that happens - an email confirming a refund from them is worth nothing! - I am left exhausted and worried about another experience of fraud. Horrible, horrid, horrendous. NEVER AGAIN!

Wanted to return some items, web site not up to date to select to request a return. Called a manual return was supplied, dropped returns off then had to chase a refund. Was asked for my card details which I refused as they have them from the order. I said I'd take a voucher as previously this had happened. i was given a George voucher this time and not asda. I came to use it and it had expired, the day before. It only had 4 months on it. I have called 2/3 times to explain and promised each time by the call handler i will personally resolve this, nothing. I have written a formal complaints letter, tracked, this was delivered around 4 weeks ago nothing. I found an ceo email long shot it worked, sent the email nearly 2 weeks ago nothing.
I think the time as lapsed for the credit card company to claim back the money.
The experience is shocking, no customer care what so ever. I've not just lost £33, i've lost time with my family trying to resolve this. I now have know products or money.

Absolutely will never order online with George again!Kept waiting a long time for my parcel to be told its still in transit,numerous calls later told by email it was lost,then it wasn't then it was again!This is not the first time I've been messed around,another order I handed in,didn't receive my refund for nearly 3 wks!I had to ring customer service for them to do the refund over the phone!still waiting for my refund on the first parcel so no doubt will be 3wks again when I have to intervene!shocking company,never again

I would give no stars if I could I orderd 6 cardigans and had to return them as my daughter had changed school so needed a different coulor so return them in store and still have not received a refund there telling me they will only refund me 18 pound when I spent 33.75 and I am still having to mess about to get anything back will never ever order online from asda again

Absolutely useless. Ordered a coat to collect from the store- when it didn’t arrive I phoned the help number. I was told the courier service they use (can’t even do that themselves) lost my parcel so they cannot locate it. All they can do is refund it(3-5 days to wait for this). Woman on the phone told me the item was still in stock to reorder myself. It was on in stock- phoned back to be told they cannot even check stock! Absolutely useless service. Second time I’ve had an issue- first time they couldn’t even send the correct item! Don’t bother using the click and collect or delivery service from George Asda!!

I ordered all of my son’s school uniform (including shoes, PE kit, absolutely everything) on the 15th August ready for back to school in September. I had a notification to tell me the parcel was delayed but in transit. When I called George on the 31st August they told me that the parcel had been returned to them for “some reason” with no other explanation. I had no notification at any point that I wouldn’t be getting my son’s school uniform and it has left me no time to get any what he needs in time. They have offered me a refund which will take 3-5 working days by which time he will be back to school so now I have no money to even go out last minute to try and scrape together everything he needs. He won’t have any uniform to go back to school with this week. Unbelievably shocking service. I will never trust this again.

Received both text and email.stating my order was ready for collection. Arrived at Asda Petrol Station only to be told it had not arrived. 1 hour of wasted time and a 8 miles round trip of fuel is apparently only worth a £5 voucher!

I would give 0 stars but that’s not available, did an order for click and collect for George home items at abbey park coventry, never arrived said it must have got lost , no communication had to phone up any way got refund , placed order again and guess what , it’s apparently gone missing again !! Not good enough ASDA, wanted to make a written complaint by email but no where to send it as email Address not in use anymore , I really dont know what’s happened to this company it used to be really good

NO DELIVERY DESPITE DAYS AFTER ITEMS DUE> ALLAN EIGHTON EXEC CHAIR & ASDA'S owners need to sort out GEORGE deliveries with their contractors - they are becoming the worst of all the Supermarkets for deliveries which is a huge shame. I am Rosemary Brocklehurst (Married name Mrs Franczak) . My experience is that on price, value for money on a range of homeware, household items, and clothing, some items of food, they often beat rival Supermarkets. My issue. I am recently widowed & I have been sorting my husbands masses of papers, personal documents in box files and I bought 35rL storage boxes from GEORGE,booked a van for tomorrow to take lots of files and books in those stacking boxes to storage. I paid for a delivery which I was told would come on 29th August. I also ordered a duvet set at the same time. The delivery system with EVRI told me they would come, all day it said - they were 'on their way' and until late into the evening. I was unwell but was forced to stay up for the delivery until midnight when I gave up. It was still saying it would be delivered even that late! At 9.18am the next day the 30th, I tried to find a customer service number on ASDA online for GEORGE at ASDA. Nowhere to be found. Such a useless waste of time. I then googled the number and got one - to a call-centre abroad where individuals do not have skin in the game and do not shop at ASDA. I had to raise a complaint with an incredibly slow female customer services representative. I was told verbally that the items would be delivered today and I would get a two-hour delivery window. I got a message saying the delivery would be 11.27 am. It was not. At 1.30 a man knocked on the door with the duvet set but no storage boxes. I asked where they were. He said that he ahd seen them but could not fit them on his van. I said are you going back to get them then? He said no. He lookedd tired. I felt sorry for him. I said you better go back to the depot and speak to your manager. He said the manager had told him not to take them. ??? Poor man. I called the call centre again and spoke to a generally unhelpful person , a man in a different country to the first call centre. I asked to speak to a manager. He was reluctant to put me onto one. I insisted. Eventually he put me on to someone but it took a very long time. Anwit, the manager did not have the tools to call the EVRI depot. He said everything was be closed. I said I had spoken to the person who had delivered the duvet cover and he did not say the depot had been closed. It was lunchtime. So the Asda manager did not actually know. Tomorrow is too late and I have been let down so badly and of course I had paid for the delivery - £5.50pence. I was refunded that charge but it had not arrived and apparenty takes days. I could not get any help on what I truly needed- the storage boxes. What kind of company is this? When I saw Allan Leighton's name, the Chairman of Asda George, I rremembered that he was Chair of Royal Mail Group and Post Office when thousands of Subpostmasters were wrongly being prosecuted, and some jailed and several committed suicide . He purported to know nothing all those years when he was a well paid Chair ,2001 - 2009 not to know anything about it. So much for keeping your eye on detail and the probity of the Company. He gets paid a considerable amount.ASDA is losing reputation. Am I surprised? No . Dreadful experience.

Wrong order was given to me via click and collect. Call centre completely unhelpful.

Usually have a good experience ordering from george however this time I had an item missing. Told the person who gave me the parcel something was missing. He said report it online, you can't you can only call. So I went to customer service in store who said they can't do anything if it's ordered from george. I went to do a returns online as the option for missing item is there as an option... well when you proceed it literally asks you to return the item... erm it's missing... Tried calling customer service a couple of times to be on hold for 15 mins to half an hour so I've hung up and not got through. Should not be that difficult to report a missing item especially if you are in store?? Still out of pocket for the item missing!! There is no customer care for george products anymore. Shame be going elsewhere now if items are not available in store. Won't order online again.