George at Asda Omdömen 

George Asda products are good BUT ... HOWEVER the brand has been completely destroyed by their choice of delivery companies! ... we've had part pacels being opened, items stolen and sellotaped up, parcels lost, and store collection is completely rediculous ... customer services are a complete waste of everyone's time ... shame, a decent brand deliberately crashed! ... DO NOT USE!

Appalling service. I ordered a micro wave oven. Delivery to the local Asda was promised in 5 days. 7 days later - no delivery, no email of explanation of the delay, no text message either. Nothing! I phoned customer service, where an agent apologised over and over again. 'It's on its way'. A week later, still no delivery. Dreadful... it's Argos for me from now on. But I wish I had read the reviews here, before I ordered online from Asda. Be warned!!

They dont deliver to store on time and when you ring up customer service they just say its on its way. Not good enough

Absolute rubbish when it comes to boys clothing for ages 10 and 11 year olds. Why don't you stock more variety? Not impressed.

Click and collect order for Wednesday, it’s now Friday, no email and no other details on my order apart from ‘it’s on its way’. Well great, how do I know if it’s just delayed or has been lost? There is no customer support when I tried finding any on the website or calling up. It’s appalling. First and last order with this company.

If I could give one star I would .. customer service lie …. Collections don’t turn up and they expect you to
Wait in all day . I ordered a kettle and got sent the wrong one waited two days on diff dates for someone to collect no one turned up was told my kettle would be here in five days so I’ve waited for that it never showed up when I rang Asda again they said it hadn’t been dispatched after the other caller told me it had . People on the phone are rude they do not care stinking attitude been over a week now with now kettle infact nearly 2 weeks terrible . This will be the last time I order from Asda home clothing or food company is a joke

Placed an ordered paid for next day delivery and now only part of ordered will be delivered the rest in 4 days . Tried contacting online they were not helpful gave a number to contact. Not wasting the time on hold !!! This is only the 2nd time I have placed an order both experiences not good . Will not use again . Very dissatisfied

Bought item which was clearly used and repackaged returned item 10 days ago no correspondence regarding return when I contact them today says once they process refund will take 14 working days and then another 5 days for my payment method to return payment so 19 days of my money sitting in someone else’s account making them money refund process is shocking

I am extremely disappointed with the level of customer service I received from George.
I waited over a week for my order, which contained school uniforms for my children. Throughout this entire time, nobody contacted me with an update, despite being told that I would be informed about what was happening. Instead, I had to call customer service myself four separate times just to find out what was going on.
What made the experience even more frustrating was that there appears to be no proper department for formal complaints. I even emailed the official customer service email address and never received a reply.
The customer service team showed very little initiative or ownership of the situation. In fact, I was the one who had to suggest that they refund the school uniform items because nobody offered a solution. After waiting so long, simply processing a refund was the bare minimum.
The lack of communication, poor handling of the situation, and failure to respond to formal complaints have left me with very little confidence in George. This was an extremely stressful experience, especially when ordering essential school clothing for my children.
I expected a much higher standard of professionalism from such a well-known retailer. Unfortunately, this experience has been unacceptable, and I will think twice before ordering from George again.

Item ordered for click and collect, never arrived, can't speak to anyone at the store by phone. Call centre tried to be helpful and promised a refund to be confirmed within 24-48hrs - 4 days later still waiting to hear anything or receive an update or a refund.
Won't order anything from them again

Delivered a dented microwave. Still waiting for it to be collected by Yodel.

One star given as zero not available.
Bought a simple wireless keyboard and mouse combo - set for click and collect on Sunday 26th July - not available for collection until MONDAY 27TH JULY at 1400!!!
When I collected this item, the box was very badly damaged at one end and THE MOUSE WAS MISSING - job for Sherlock Holmes maybe???
Disgusting service, and apathetic reaction from Customer Services instore - I've gone back to Amazon and get the keyboard tomorrow - lesson learned!!

Click and collect delivery days are shambolic. The items never arrive the day it states on the order confirmation My order is now 3 days late. I no longer need the item and was told to call customer service. Who in this day and age needs to sit and wait on a phone?
Surly this could be done on the website?! I won’t be ordering on line again . This isn’t the first time.

Messaged the team on instagram as I can no longer get into my account. The team advised they can’t help and will no longer respond! I’ve been collecting points for rewards and have all my order history on this account. Soo disappointing!

Not delivering on time, asked to cancel my most recent order as it was too late said they would however they didnt and they sent it to the worksop asda was told not to collect it as it would automatically go back on the 19th july. However it is still there waiting for a return. Happened before at that store so must be incompetent staff not knowing how to return items not collected. Online will not give me my money back. I have noticed online when there is a problem its dealt with very badly with blame put on the customer. Its been 4 weeks and they still have my money. Will have to put a fraudulent payment into my bank to try and get it back. Need to train staff on how to return items and be more organised in the main store in worksop as this happens alot. Its always 1 worker on the lotto/returns counter and they always seems stressed as people waiting to buy cigarettes lotto return parcels and then when you collect and it says wait for a member of staff the 1 member on that counter also has that to do. I always feel bad for them it must be a management issue not giving enough support in busy areas.

Absolutely terrible quality. I bought woman’s socks with 2 light pink stripes. I washed it with some white clothes. All my clothes are ruined. I really didn’t think that 2 small pink stripes could let go of so much colour. Do not recommend rubbish.

Online George order returns are appalling service. Refunds are not processed and always have to call customer service and waste time on the phone. I returned items via the Armadale store 2 weeks ago and still no refund. The same day I made returns to New Look, Tu at Sainsbury’s, Next and Very and all refunds received within a few days. I love George clothing but the hassle getting refunded puts me off buying online again.

Spent under £150 on clothing, including school uniform, which was stolen from the Rayleigh store unhappy when you are registered disabled would not recommend this when on the phone is blaming the store and the stores they blaming the online and how did they know what was in the Parcel?

every single time I return something bought online from asda it goes wrong, either the wrong item is refunded or nothing at all. I've spent more time on the phone to customer services than most of my friends, I've called them so often. I'm talking at least 20 times this year, it's impossible for the shop to be that inept, must be some sort of scam going on. Last time I rang I asked how to escalate it as a formal complaint and they said they didn't know!

We ordered a tent twice for click and collect. Both registered as on their way, but never arrived.
In the end we ordered one to our door which registered as delayed but arrived on time!
It's pretty hopeless and communication is dreadful.