The team made it so easy for me to understand what was going on every day they took on all the responsibility and I just sat back and they carried on within a week. It was all signed and sealed and so... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
By the grace of God,We got The Mortgage, but there were too many questions during the process of passing the Mortgage, Over all it was Excellent,to get the dream 🏡
We are very happy and satisfied by your promptness. Extreamly, thankful to Gen H. Regards Kunnel Varghese Kurian Ancy Varghese Angelin Sara Varghese
I am so happy to have been accepted for this mortgage, its something I never thought I could do post divorce. Its amazing that I have been able to preserve a safe and stable home for me and my childre... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.
Kontaktuppgifter
1 Old Street Yard, EC1Y 8AF, London, Storbritannien
- hello@generationhome.com
- generationhome.com
4,9
Utmärkt
877 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent
By the grace of God,We got The Mortgage, but there were too many questions during the process of passing the Mortgage, Over all it was Excellent,to get the dream 🏡
8 juli 2026
The team made it so easy for me to…
The team made it so easy for me to understand what was going on every day they took on all the responsibility and I just sat back and they carried on within a week. It was all signed and sealed and so much weight has been lifted my shoulders thank you from the bottom of my heart for the service I received the applications and the staff were brilliant thank you again
4 augusti 2026
I would give 0 stars if I could.
I would give 0 stars if I could.
I wanted to make an overpayment on my mortgage. I provided my payslips, which clearly showed that my income was more than sufficient to cover the amount I wanted to overpay. Despite this, I was still asked to provide proof of the transfer from my savings account to my current account.
The level of bureaucracy is unbelievable. The process is unnecessarily complicated, and the customer service has been extremely disappointing. Overall, a very frustrating experience.
4 augusti 2026
Omdöme utan inbjudan
Svar från Gen H
Hi Adam,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with your experience.
We understand how frustrating it can be when you’re asked to provide additional information, particularly when you’re trying to make an overpayment on your mortgage. While we appreciate this may have felt unnecessary, we sometimes need to request further documentation to meet our legal and regulatory obligations. We need to see the true source of funds and the information we ask for can vary depending on the circumstances of each transaction.
That said, providing a straightforward and positive customer experience is important to us, and we’ll use your feedback to help improve our processes. We’ve registered your concerns as a complaint and will carry out a full review of your experience. We’ll investigate what happened and provide you with a formal response once our review is complete. If you have any other questions in the meantime, please don’t hesitate to let us know.
Best,
The Gen H Team
We are very happy and satisfied by your…
We are very happy and satisfied by your promptness. Extreamly, thankful to Gen H.
Regards
Kunnel Varghese Kurian
Ancy Varghese
Angelin Sara Varghese
29 juli 2026
Considerate
26 juni 2026
Very good and very quick service
Very good and very quick service specially for new clients which has low to medium income source.
27 juni 2026
Everything
21 juli 2026
Svar från Gen H
Hi there Marc,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Svar från Gen H
Hi Wendy,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help and you found us fast, efficient and reliable.
We wish you the best in your home.
Best,
The Gen H team
Gave me a mortgage I never thought I could get :)
I am so happy to have been accepted for this mortgage, its something I never thought I could do post divorce. Its amazing that I have been able to preserve a safe and stable home for me and my children. Cannot thank you enough.
17 juli 2026
Svar från Gen H
Hi Debi,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your new home.
Best,
The Gen H team
Svar från Gen H
Hi Parvez.
Thanks so much for taking the time to leave us a review. I’m so glad you had an amazing experience with us and we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Svar från Gen H
Hi Ibrahim,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
My experience with GH was very…
My experience with GH was very positive. Their checks were straightforward and made the process much less stressful. Although their rates are quite expensive, they worked hard to secure the offers we needed. Thank you, GH, for your support.
16 juni 2026
Svar från Gen H
Hi there,
We're so pleased you had a positive experience and that we were able to make the process less stressful.
We always do our best to offer competitive rates. While we may not always be able to compete with high street lenders on rates, our focus is on helping clients who have affordability constraints or more complex circumstances find a suitable solution.
Thank you again for your kind feedback—it was a pleasure to support you.
We wish you the best in your home.
Best,
The Gen H team
Quick offer
My mortgage offer came when I least expected. Was expecting it will take longer but surprised receiving the email
10 juli 2026
Svar från Gen H
Hi Lydia,
Thanks so much for taking the time to leave us a review. I’m so glad we were quick and efficient for you and have been able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Thanks to Gen H we got our mortgage to…
Thanks to Gen H we got our mortgage to become home owners at 22/23 thank you!
17 juni 2026
Svar från Gen H
Hi Bradley,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your new home.
Best,
The Gen H team
Great Service
I took out a mortgage and was kept informed, I would recommend highly this company, thank you for your fantasic service
30 maj 2026
Svar från Gen H
Hi there,
Thanks so much for taking the time to leave us a review. I’m so glad you were happy with the service provided and we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Good services
2 juli 2026
Svar från Gen H
Hi Mustafa,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
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