Very pleased with the Super Heat 3.4kw Living Flame portable heater. Stylish and great heat will be perfect for winter or in the event of a power cut. First class customer service and communication fr... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Would recommend buying from this company every time. Mark was absolutely brilliant. Very courteous and friendly. Although wrong pigtail sent initially, Mark ensured everything was corrected in a coupl... Se mer
Företaget har svarat
Great company to deal with. The communication was always prompt. Great product and fast delivery with good packaging. I would use this company again and highly recommend.
Ordered gas ring arrived damaged. Replacement sent out when damaged item was collected. Replacement gas ring also arrived damaged and was unusable as per photos sent. I explained that I needed the gas... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Hamilton Gas Products is a family owned and run business established in 1971, specialising in the distribution of gas equipment and installation materials throughout the United Kingdom and Ireland. We sell via our catalogue, website, ebay, amazon, and our trade counter based in Bangor, County Down, Northern Ireland. We offer unrivalled service, excellent technical knowledge and next working day delivery throughout the United Kingdom and Ireland.
Kontaktuppgifter
7 Balloo Crescent, Balloo Industrial Estate, BT19 7WP, Bangor, Storbritannien
- 028 9146 1111
- help@gasproducts.co.uk
- gasproducts.co.uk
4,5
Utmärkt
9 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Another Positive Shopping Experience...
I have ordered a few things from HGP over the years and have always had a positive shopping experience.
Intuitive website, wide range of products at competitive prices, easy ordering process, fast delivery
26 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your 5-star rating of Hamilton Gas Products! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
Exactly as required
The company quickly supplied a particular, not widely available gas valve at a good price.
17 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.
Svar från Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is paramount.
First time ordering from Hamiltons…
First time ordering from Hamiltons would definitely use them again. Delivery was very quick
11 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback; it is very important to us. We aim to provide all our customers with a top-quality service, which includes the dispatch and delivery process.
Good Stuff
Easy website to order - vast range of product, I have ordered before so had confidence in quality and service.
Pricing is very good and delivery quick. Would recommend.
7 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback and your recommendation. It is very important to us to ensure our customers receive top-quality products and excellent service.
Customers service responds to queries…
Customers service responds to queries two days later, the packaging was extremely flimsy and I’m surprised my item arrived in one person, the packaging was far from acceptable. The item arrived late
8 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback, Youcef. We greatly value all customer feedback and appreciate you taking the time to contact us.
I can see that you emailed us on Monday, 13 July. As this was a bank holiday in Northern Ireland, our offices were closed, and we had an information banner displayed on our website advising customers of this. Our Customer Service Team responded to your email the following morning when we reopened.
With regard to your delivery, I can see that your order was placed on 08/07/26 at 16:57, which was after our 12:00 noon cut-off time for same-day dispatch. As a result, your order was dispatched on 09/07/26.
As deliveries are made on working days only, your order was scheduled for delivery on 13/07/26. I can confirm that your order was delivered as scheduled on that date.
.
Very fast delivery- thanks!
18 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
We're delighted to hear that your order arrived so quickly and that you're happy with the delivery service. We really appreciate you taking the time to let us know.
Good quality product
Good quality product. Quick delivery. Great prices.
4 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback; it is very important to us. We aim to provide all our customers with good, quality products at competitive prices, and we are pleased to hear that you are happy with your order.
Easy to use website with the products…
Easy to use website with the products very easy to find. Good description of the fitting details. Prompt delivery and excellent communication 👍
13 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your 5-star rating of Hamilton Gas Products! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
Issue dealt with promptly
After an issue with the wrong parts being delivered, I sent them back and got the right part sent out. These things happen, but it was put right as quickly as possible.
13 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback. It is very important to us. We are sorry to hear about the issue with the product you received. We can see a collection has been booked for the original order, and a replacement will be sent.
Great service and rapid delivery
6 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback; it is very important to us. Providing a fast and efficient delivery service is paramount to us.
Great products all delivered quickly…
Great products all delivered quickly and safly
3 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.
Very good details and specifications on…
Very good details and specifications on website of the parts I needed. Easy to select exactly what I wanted.
Reasonable prices and prompt delivery. I have now installed the parts and everything working fine.
4 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing good quality products to all our customers is very important to us.
LPG high pressure hose Delivered…
LPG high pressure hose Delivered quickly and product as described. Really happy as the manufacture date is this year so not old stock. This is great as it will be easy to tell when it needs replacing
2 juli 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your 5 star rating of Hamilton Gas Products! We strive to provide both brilliant products and even better customer service, so we're glad to have exceeded your expectations. Thank you for taking the time to review us!
Top class service
Top class service, easy to navigate website and prompt delivery of a quality product.
26 juni 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
Great service
Great service, had the item in stock and a good bit cheaper then anywhere else I'd seen it. Very fast delivery.
29 juni 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Very poorly packed also the oil that…
Very poorly packed also the oil that came with the alde LPG tester was also crushed in the delivery.Had it been packaged correctly this clearly wouldn’t have happened
26 juni 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback; it is very important to us. We are sorry to hear that your product arrived damaged. A member of our Customer Service Team will contact you to resolve this. We apologise for any inconvenience that has been caused.
ONCE PAID, DON’T EXPECT ANYTHING FROM THEM
A very similar story to one of the other customer reviews. Bought a bbq last year, stored it correctly inside, using the official supplier cover and found it has developed significant signs of rusting all over!
The item is clearly unfit for purpose and of unsatisfactory quality!
I proceeded to contact Hamilton customer services who asked me to fill in a manufacturers warranty on their behalf. Ok, so I did this however made it clear with them that under the consumer rights act the responsibility/liability still lies with the retailer Hamilton. The manufacturer refused citing it’s caused by sea air?! Apparently a common deflection response. Nowhere does it state it cannot be used in certain locations relative to the sea..
I then revisited Hamilton customer services and Tamara bluntly refused and liability or option to:- inspect the manufacturers claim
Replace the model
Repair the model
Refund
The lack of empathy for a customers situation and Hamilton absolving all responsibility is frankly disgusting. They have not even considered the claim in detail just blankly refused it.
I must reiterate to anyone that reads this -the liability lies with the retailer as per consumer rights act.
I will be taking this further until I find a resolution!
FOLLOWING REPLY BELOW:-
Firstly tgere was no apology, empathy nor understanding. Under the consumer rights act 2005, the transaction and liability falls with the retailer not the manufacturer, irrespective of their perception of the photos. Thirdly, there is no disclaimer saying that customers living by the coast should not but this product due to potential rusting issues in such a short period of time. Hamilton have not even offered to rectify this in any way. I will be taking this further with citizens advice bureau and through the small claims court to obtain a full refund, as the product is clearly not fit for purpose.
9 juni 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback; it is very important to us. We can see that you received a response from Tamara apologising for the dissatisfaction that you were experiencing with your BBQ. This response explained that the manufacturers were responsible for assessing warranty claims and determining whether any defect fell within the terms of their guarantee. Following the manufacturer's review of the photographs you provided and taking into account the close proximity of your address to the sea, they concluded that the corrosion observed was consistent with environmental (salt air) exposure and therefore not covered under the warranty. Due to this, a refund, repair, or replacement could not be offered, unfortunately.
FOLLOWING EDITED RESPONSE FROM CUSTOMER:- Please see the opening sentences of the reply you were sent where Tamara apologised for the dissatisfaction that you were experiencing with your BBQ
"Thank you for your letter regarding the Outback BBQ purchased in June 2025. I am sorry to hear of your dissatisfaction with the condition of the BBQ and appreciate the time you have taken to set out your concerns."
As the manufacturer has deemed the issues reported as not covered under warranty, we are unable to repair, replace or refund the product.
Seem less buying process no bother at…
Seem less buying process no bother at all. Bought a green house heater from them couldn't be happier. Works a treat
11 maj 2026
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback. Customer satisfaction and providing a good quality service to all our customers is very important to us.
BEWARE: Don't buy from this Company
Bought a gas barbacue for approx 550. After 1 Summer (3months) of use it was rusty in parts. I questioned this with the Company who found every excuse under thd sun not to replace or refund it. I would have been happy with a replacement. They blamed the Irish weather, living too close to the coast (Something I wasn't asked my location when taking my money) having it covered etc etc etc. They said there drops of water on it when I sent the photos, I explained as it was Sept I washed it down prior to putting it in storage for the Winter hence water drops on the barbacue and ground dry. Refused to accept my explanation.Bottom line ...we live in Ireland, it does rain! It is under a balcony when in use and I cover it when not in use (They said because it was new (how they can say that I dont know)and wasn't one of their covers they couldn't say that it worked efficiently as a cover!) I took all steps to ensure the barbacue was cared appropriately for but no respect from this Company. Just complete refusal to stand over their warranty, so not worth the paper its written on. Don't buy from them!!!! I will voice my disappointment and dissatisfaction at every opportunity.
19 juni 2025
Omdöme utan inbjudan
Svar från Hamilton Gas Products
Thank you for your feedback, Fiona; it is very important to us. We can see that you raised a complaint about your BBQ in September 2025 and sent us some photographs, which we forwarded to the manufacturer. The manufacturer pointed out that from the photographs provided, there was moisture/water drops on the BBQ but no sign of rain on the ground behind it. The manufacturer stated that the rust occurred due to exposure to the sea air, as your address location is a few Km away from the sea. You mentioned and provided photographs of the storage location of the BBQ. The photographs showed that there are 3 sides wide open to the elements and the roof covering is not adequate to provide shelter from the sea air, as it is a raised wooden decking area above the ground. The BBQ cover shown looked brand new, and as it was not a branded BBQ Cover that we sell, we could not comment on the durability of the material.
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