Garden Trends Omdömen 9 351

Misrepresented the availability in the advert before confirming my "pre-order".
Finally arrived and table frame severely bent.
Called customer services (sic) and held for 30mins before the call was unceremoniously terminated.

Shocking lack of QC and care with delivery.
Edit: the response from GT is odd, as if they read my review they would see that the furniture order they are requesting the number for has been resolved. The storage box issue however has not. Pickup was arranged, but the courier was a no-show. Again.
We purchased a a garden dining table set from Garden Trends. When it arrived, the singer top had one tile completely broken across the width. GT confirmed that they do not check goods prior to shipping or they just cross ship. The top was replaced and we are happy with the furniture though the experience was not good. We then ordered a large metal storage box which arrived today. Again the goods were damaged. We are now having to contact GC again regards damaged goods shipped by them. Their QC/shippers/delivery companies are absolutely shocking. We won’t be buying from them again. Pickup was arranged for the box, but the courier was a no-show. Again. A replacement box arrived. Again it was damaged. GT offered a measly discount for us to keep it which we declined. Both were meant to be picked up today by DX. Again a no show, so I have 2 big boxes and no room to store them. Theyre to have to going outside, and if it rains (and it will) so be it.

Quick and efficient service.

Unsafe Product and Poor Customer Service

I purchased an outdoor egg chair and followed all assembly and usage instructions carefully. On 03/05, while holding my baby nephew, I sat down in the chair and it suddenly tipped backwards, causing me to fall from one deck level to another. As a result, I suffered a serious injury to my forehead and required five stitches.

I immediately contacted the company and submitted a formal complaint. Despite repeatedly chasing for an update, I have received no meaningful response. The only reply I have been given is that the matter is "under review" and that they will respond when they are ready.

What I find particularly concerning is that nobody from the company has contacted me to inspect the chair, visit my property, request further information, or investigate the circumstances of the accident. I am therefore unclear about what exactly is being reviewed.

Meanwhile, I am left with a permanent scar on my forehead following a serious accident involving a product that I believe to be unstable and unsafe. I would have expected a far greater level of concern, communication, and respect from the company given the severity of the incident.

Ursula

Great quality furniture, delivered exactly when promised.

What an amazing company to deal with lots of communication regarding delivery , Delivery went smoothly and the products are amazing !!
We went with the Draco grills modular outdoor kitchen , it’s going to have a lot of use 🖤

Absolutely in love with my new outdoor dining set.
Can't wait to order the matching garden lounge set.
Stylish, beautiful quality, fast delivery and professional service

Lovely furniture but the delivery was very bad as it was meant to be 7/10 working days it took one month to be delivered which was very annoying,!

Beautiful product. Amazing service, from design to payment to delivery.

The ease of website navigation, right through to ordering and the subsequent delivery, was seamless.

The quality of the furniture is excellent, and it offers fantastic value for money. We will certainly be returning to Garden Trends for any future needs.

Product is great, we bought an 8 seater outdoor dining set, but the delivery is the issue. Advertised as delivery in 7-10 days, I order in March, it finally arrived 29 May. Repeatedly told that once the courier had the product they would call to let you know when it was coming. It arrived without notice. I wished I’d read the reviews prior to purchase, as it’s clearly a running theme

Edit: the response from GT is odd, as if they read my review they would see that the furniture order they are requesting the number for has been resolved. The storage box issue however has not. Pickup was arranged, but the courier was a no-show. Again.
We purchased a a garden dining table set from Garden Trends. When it arrived, the singer top had one tile completely broken across the width. GT confirmed that they do not check goods prior to shipping or they just cross ship. The top was replaced and we are happy with the furniture though the experience was not good. We then ordered a large metal storage box which arrived today. Again the goods were damaged. We are now having to contact GC again regards damaged goods shipped by them. Their QC/shippers/delivery companies are absolutely shocking. We won’t be buying from them again.

We’re absolutely thrilled with our Garden Trends outdoor kitchen — the quality and design are outstanding, and it’s completely transformed how we use our garden. It’s practical, stylish, and perfect for entertaining, with a brilliant barbecue that cooks beautifully.

What a great company to deal with
My order actually arrived broke twice, However they responded to my email and reshipped the order. They actually went further than this, but I do not wish to mention what they did as dont want people taking advantage. Thanks for being a great reputable company

Great Product. Great price, great service. can highly recommend.

After a lot of research, we decided on the Lunar Pergola from Garden Trends. We only had a 3m x 3m footprint to work with, and a lot of the pergolas we looked at felt flimsy or lightweight in comparison.

The Garden Trends product is properly solid and well built. The frame is chunky, and each leg has four substantial ground anchors, so once installed it feels incredibly secure and stable.

The louvred roof is excellent and really easy to use. You can open it to let airflow through on warmer days or close it completely when the weather turns, giving great shade and protection from rain.

We’ve added an infrared heater and, even before fitting any side panels, the space already feels surprisingly warm and usable in the evenings.

Overall, in terms of build quality, value for money, customer service, communication, delivery speed, ease of assembly and after sales support, the whole experience has exceeded our expectations.

Great stainless steel countertop which was delivered quickly, on time and very well packaged. I would recommend this company

Great garden set, very well packaged.

Delivery was well arranged and the driver very helpful in getting the boxes to our awkward drive.

I recently ordered an Alexander Rose parasol from Garden Trends. Unfortunately there were some issues with delivery which resulted in some parts being missing. After speaking with customer services, they promptly resolved the problem and offered a discount to compensate for my inconvenience.

I always judge a company not by whether I have a problem, but on their actions if I do. Garden Trends were excellent in their response and I would not hesitate in using them again.

Order number #251652# Bought a mattress topper over two weeks ago, have tried emailing them and still no response from them.