Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Se mer
Don’t trust the website offer They are offering (Cash back) for Christmas. After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during th... Se mer
Företaget har svarat
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Se mer
Företagsinformation
Informationen kommer från olika externa källor
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Kontaktuppgifter
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Förenade Arabemiraten
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
2,5
Dålig
99 omdömen
Ingen aktuell inbjudningshistorik
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Fast shipping
29 maj 2019
Omdöme utan inbjudan
Very good service
29 maj 2019
Omdöme utan inbjudan
Items arrives always as described
Items arrives always as described
Fast delivery, highly recommended
26 maj 2019
Omdöme utan inbjudan
Disappointed
I have been a Garderobe customer for a long time . Great atmosphere and helpful friendly staff. Very nice and in good condition items. However I decide to consign my items with them and honestly very disappointed. So unprofessional. Took almost 2 months for one of my items to be post onInstagram. Another one was sold and I was never informed. One of the staff was texting me every single day for 2 weeks to reduce the price for an item and when I agree I was informed that will receive my payment after 45 days . Since then I never heard from them . I sent email and try to text the same staff member but never got response. So disappointed. It’s good to buy from them even though their prices recently increased but definitely Not selling/ consignment with Garderobe
25 maj 2019
Omdöme utan inbjudan
Svar från Garderobe
Hi Mariella,
Sincere apologies for the inconveniences.
Please note that we've assigned a new executive to handle your account. You should receive proper communication going forward.
Also we post items on social media on a rolling basis as per our marketing calendar. We can only post items on social media as they align with our marketing calendar, hence the delay in posting your items.
Again, apologies for the inconveniences.
Best Regards,
Garderobe Team
missing parcel
Although very good customer service before the order placement, no reaction after placing the order. I ordered from Germany,?the parcel is missing although tracking (Emirates Post) shows mail was delivered to me two days ago. I still hope that someone will check it ASAP and get in touch with me.
Update: the Team contacted me and were very helpful! Thank you
24 maj 2019
Omdöme utan inbjudan
Svar från Garderobe
Hi Anna,
Sincere apologies for the issues with your order.
We are in touch with our delivery partners to resolve this ASAP.
Please note that you tried to contact our office on Friday and unfortunately our offices are closed on Fridays ( even though the store is open).
We'll get back to you shortly once we've received an update from our partners.
Again, apologies for the inconveniences.
Best Regards,
Garderobe Team
The delivery guy seems to be confused…
The delivery guy seems to be confused with location when it's written in the package. Called me and asked again, a bit annoying cause he doesn't know Al Furjan. I asked to use google maps.
You need to change your courier service.
6 maj 2019
Omdöme utan inbjudan
Svar från Garderobe
Hi Marion,
Thank you for your feedback, we'll follow up with the specific courier partner that handled your shipment. Sincere apologies for the inconvenience.
Best Regards,
Garderobe Team
Very Satisfied Shopper
I had a great and easy experience. An item i've been wanting was available and receiving it was so easy! The condition of the item is perfect and you would never think it was preowned. I'm very happy and look forward to shopping again soon!
15 april 2019
Omdöme utan inbjudan
Hello .
Hello .. Good morning. To be honest was mad cause of my order still now don’t yet recieve am expecting from yesterday until now nobody contact me
24 mars 2019
Omdöme utan inbjudan
Svar från Garderobe
Hi Amethyst,
Thank you for getting in touch. Sincere apologies for the delay in delivery of your order. We are working with the concerned parties to resolve this ASAP.
Please note that for local orders we promise a delivery window of 1-3 working days. Usually local orders are delivered within a day, however in few cases (like this one). The delivery window may extend beyond one working day, but not beyond the 3 working days promised. Hope this helps?
We will revert with an update soon.
Best Regards,
Garderobe Team
The best 👌🏾👌🏾👌🏾👌🏾
11 mars 2019
Omdöme utan inbjudan
Phenomenal customer service- 5 Stars!!
Phenomenal customer service, beautiful bag, and prompt delivery!! I just discovered this boutique, but will definitely be purchasing a preloved bag from them again in the future!
28 februari 2019
Omdöme utan inbjudan
Very satisfied
2 februari 2019
Omdöme utan inbjudan
Svar från Garderobe
Thank you for the kind feedback. We are pleased you are happy with the service
Reliable, Legitimate Second Hand Luxury Store
Website was easy to navigate through. My purchase went through and arrived in a timely manner. I asked a few questions via instagram messages and received replies within minutes. I am really happy with my purchase and entire experience and will be coming back to view more deals!
31 januari 2019
Omdöme utan inbjudan
Svar från Garderobe
Thank you for the kind feedback. We are happy you had a pleasant experience and we look forward to serving you again
Easy and fast!!
12 december 2018
Omdöme utan inbjudan
Svar från Garderobe
Hi Carol,
Thank you for the feedback, we are glad you enjoyed the service and we look forward to serving you again.
The best trusted site
The best trusted site. Fast shipping and excellent condition. Very best value.
23 november 2018
Omdöme utan inbjudan
Svar från Garderobe
Hi Jiraporn,
Thank you for your feedback.
We are glad you are pleased with the service. We look forward to serving you again.
One of my favourites shops with…
One of my favourites shops with pre-loved items :)
14 november 2018
Omdöme utan inbjudan
It is an excellent fast online shipping…
Great first experience. It was an excellent fast online shipping service for luxury item. I am vert satisfied with the service and I love my chanel handbag.
12 november 2018
Omdöme utan inbjudan
Svar från Garderobe
Hi Samiyeh,
Thank you for the kind feedback, we are glad you love your bag.
We look forward to serving you again.
Excellent!!!
4 november 2018
Omdöme utan inbjudan
Bought an LV bag
Bought an LV bag, was perfectly as described, and came within a week. Delighted.
21 oktober 2018
Omdöme utan inbjudan
Svar från Garderobe
Hi Tasha,
Thank you for the kind feedback. We are glad you are pleased with your LV bag. We look forward to serving you again.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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