Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Se mer
Don’t trust the website offer They are offering (Cash back) for Christmas. After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during th... Se mer
Företaget har svarat
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Se mer
Företagsinformation
Informationen kommer från olika externa källor
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Kontaktuppgifter
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Förenade Arabemiraten
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
2,5
Dålig
99 omdömen
Ingen aktuell inbjudningshistorik
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The best place to shop luxury and…
The best place to shop luxury and sustainable!
I have been shopping in Garderobe for 10 years. The team is passionate and very professional. I highly recommend this place for all fashionistas!
28 juli 2022
Omdöme utan inbjudan
Svar från Garderobe
Hello Géraldine,
Thank you for taking some time to sharer with us this amazing feedback!
We are always happy to help and it's customers like you that keeps us motivated. We always make sure that customer satisfaction is our top priority and we look forward for your next visit and serving you!
Kindest Regards
Garderobe Team
Great first experience
Great first experience: I got two dresses and a pair of shorts; everything looks brand new and its very carefully packaged. I will surely buy again at the Garderobe.
28 juli 2022
Omdöme utan inbjudan
Svar från Garderobe
Hello Ledenah,
Thank you for taking out some to time to share this wonderful feedback!
We are very happy to know that you had a great experience and we look forward to serving you again.
Kindest Regards,
Garderobe Team
Best resellers of luxury bags
I love the bag I bought at Garderobe! The person I was dealing with was very helpful and knowledgeable.
I love their selection and high quality of the products compared to other re-sellers in Dubai.
14 februari 2022
Omdöme utan inbjudan
Svar från Garderobe
Hello Shriya,
Thank you for taking out sometime to share this wonderful feedback!
Customer satisfaction is our top priority and it's customers like you that keeps us motivated.
We look forward to serving you again.
Kindest Regards,
Garderobe Team
Don’t trust the website offer
Don’t trust the website offer
They are offering (Cash back) for Christmas.
After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during the holiday season, therefore we will pay them the extra charge from your cash back + they didn’t ship the item 7 days later .
So I am facing a delay on the delivery and not going to receive the cash back.
I am still waiting for their reply.
This is the last time I buy from them
They are not suitable for selling luxury items , the are unprofessional .
Not recommending them at all.
28 december 2021
Omdöme utan inbjudan
Svar från Garderobe
Hello Bayan,
We are very sorry to hear that you were not satisfied with our service.
You have been a loyal client for several years and you have kept a good review about us until this unfortunate experience.
As we mentioned to you when we reached out in December when this situation happened, if the selection at check out is not express shipping, then the regular range of shipping will apply.
Your order value was high and as it was the Holiday season, the insurance of the item was higher than usual. We paid the extra shipment charges as form of cash back and in addition we offered you another cash back voucher (this was sent to you by email) as a form of apology.
We truly apologize about this unpleasant experience and we hope you will continue shopping with us in the future.
Kindest regards,
Garderobe Team
Quality collection of authentic…
Quality collection of authentic pre-loved luxury goods, and to top it off the staff is extremely helpful and trustworthy!
6 april 2021
Omdöme utan inbjudan
Considering how difficult the times…
Considering how difficult the times have become, garderobe has made us easier and more convenient to be able to be a part of their community.
Thank you!
6 april 2021
Omdöme utan inbjudan
Good Experience
One-stop destination for your luxury products at affordable prices. Great collections and the staff was helpful
6 april 2021
Omdöme utan inbjudan
Great experience
Friendly staff, great service and an excellent collection of luxury products.
6 april 2021
Omdöme utan inbjudan
Loved the experience
Got my first gucci from this store! 🙈
Loved the experience.
It's got amazing collection with great offers!
Can't wait to shop more!
5 april 2021
Omdöme utan inbjudan
Cool place to shop Luxury at affordable…
Cool place to shop Luxury at affordable rates! A must visit in Dubai
5 april 2021
Omdöme utan inbjudan
Amazing Store for Pre-Loved Luxury
Amazing Store for Pre-Loved Luxury! They also have installments with postpay as their payment options which is very efficient 🙏🏼❤️
5 april 2021
Omdöme utan inbjudan
Doesn anybody know how much are the…
Doesn anybody know how much are the import duties and taxes for Saudi Arabia for 2 gucci products, 6000 AED ?
Thank you very much!
25 september 2020
Omdöme utan inbjudan
Svar från Garderobe
Hello Michaela, hope you are well.
The import duties for Saudi Arabia depends on the item weight and value and it differs from time to time. However, we do not have any information with regards to how the charges would be like hence we recommend our clients to keep an eye out on the import taxes when ordering from international borders.
Best,
Garderobe Team
BE VERY, VERY CAREFUL: MY "AUTHENTICATED" ITEM TURNED OUT TO BE A FAKE .
-I ordered an Emilio Pucci shirt online. It was described as exactly that, with absolutely zero reference to any fundamental changes to the stitching and shape.
-When I went to pick it up, I realised it looked fake and did not have a label.
-The receptionist and then the manager denied it till they were blue in the face. I insisted they show it again to the authenticator.
-The manager came back out. This is what she said:
"The print part of the shirt is Pucci. But the panels in the side and at the bottom have been added by the last user" (non-Pucci, local tailor alteration - cheap cloth that completely changed the design).
That's like selling me a Chanel necklace and saying: These beads are real Chanel, these ones are from Satwa.
They refunded the money - then I got a call from the manager apologising but continuing to insist the product is still an Emilio Pucci shirt despite the cloth inserts, design change and no label. You can also see that in the response below . I wonder if any Pucci store would call it a genuine Pucci shirt with its newly added white side cloth panels and tacked on blue hem. What do you think?
Be careful of what you buy, make sure all parts of the product are by the claimed designer. Not just the front and the back of the shirt.
31 augusti 2020
Omdöme utan inbjudan
Svar från Garderobe
Hello Naheed,
Thank you for your feedback.
Following up on the phone conversation we had, the Emilio Pucci dress is not fake, it had just been altered. If there are any alterations or anything with the products we have, we do let our clients know. We have been in business for 10 years and we are not in the business of selling fake items. We authenticate each and every shoe, bag, clothing and accessory that is submitted to us. We put all our items through a vigorous authentication process and if we have an ounce of doubt, we do not accept it.
We are very transparent and we have no intention of selling fakes or inauthentic items, this is not our business model.
If you have any further questions/concerns we do encourage you to send us an email at customercare@garderobe.ae
Thank you,
Garderobe Team
الموقع تمام ماعلي شي بس الشنطة كانت في…
الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشنطة غير واضحة وياليت يتم ترجمة الموقع باللغتين وبالذات بما يتعلق بعيوب ومواصفات السلعة
13 juni 2020
Omdöme utan inbjudan
Amazing service
Amazing service, I was able to navigate the online store very easily
10 maj 2020
Omdöme utan inbjudan
Amazing service and very fast…
Amazing service and very fast responding stuff ! It got shipped to me to Saudi Arabia in less than five days I definitely would use it again everything on their website is priced at reasonable and amazing prices that would suit everyone I would definitely recommend it to everyone!
28 april 2020
Omdöme utan inbjudan
It was disappointed
It was disappointed, because I already asked u of the item is still available and u have confirmed me “yes”
But after I did my shopping online , u easily called me after one day saying sorry it is sold out . Ohhhhh my God 🤬.. why ( I was so happy I got the watch )
13 mars 2020
Omdöme utan inbjudan
Svar från Garderobe
Hello Al.yafeaia Madiha,
Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
Excellent services
10 mars 2020
Omdöme utan inbjudan
I love Garderobe!!!!
I love Garderobe!!!!! One of my favorite places to shop in Dubai.
18 januari 2020
Omdöme utan inbjudan
the filipina lady was kind enough to…
the filipina lady was kind enough to let me in to pick up my purchase even though it was past 8pm ... i guess the bag that i bought should have been a little cheaper
13 januari 2020
Omdöme utan inbjudan
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