Worst shopping experience ever...they delivered the wrong package and never exchanged after countless calls and emails
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
الموقع تمام ماعلي شي بس الشنطة كانت في عيوب لم توضح بالصور ولا يوجد تفاصيل والمشكلة ان المندوبة الي تتواصل معاي كانت ماتتكلم الا باللغة الانجليزية ولم احصل على مرادي والامور المتعلقة بمواصفات الشن... Se mer
Don’t trust the website offer They are offering (Cash back) for Christmas. After I bought a chanel bag , the customer service agent called and told me that DHL cost is higher during th... Se mer
Företaget har svarat
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on... Se mer
Företagsinformation
Informationen kommer från olika externa källor
The best selection of preloved luxury fashion items. Find authentic items from Chanel, Hermes, Christian Dior, Louis Vuitton, Prada, Gucci and so much more.
Kontaktuppgifter
Villa 596, Jumeirah Beach Road Dubai, Um Suquiem 1, Dubai, Förenade Arabemiraten
- +971 4 3942753
- customercare@garderobe.ae
- garderobe.ae
2,5
Dålig
99 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was very happy with whole of the…
Was very happy with whole of the purchase experience, very efficient and friendly
10 januari 2020
Omdöme utan inbjudan
Amazing experience with Garderobe
Very intuitive website. easy to navigate, And great service overall.
6 januari 2020
Omdöme utan inbjudan
Excellent service
1 januari 2020
Omdöme utan inbjudan
Perfect service and fast delivery
27 december 2019
Omdöme utan inbjudan
No one was able to reply to me when I…
No one was able to reply to me when I will receive my items. 5days later still nothing.
So where are my items??
16 december 2019
Omdöme utan inbjudan
Svar från Garderobe
Hello Alfie,
Thank you for your feedback.
Many apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible. We are working on getting your items delivered to you ASAP!
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
It took a bit too long to get my…
It took a bit too long to get my purchase delivered
10 december 2019
Omdöme utan inbjudan
Same day delivery failure
It would have been smooth if the website is updated with the current delivery options. I wanted a same day delivery so I placed my order before 10am as what the site stated but to my disappointment, i received a call telling me that it wasn;t possible since their office starts at 10 and the delivery guys come at 1pm. that option should have not been there in the first place. i suggest that they remove that from the website to avoid misunderstanding and further disappointing their clients. Friendly customer service though.
14 november 2019
Omdöme utan inbjudan
Svar från Garderobe
Hello Love,
Thank you for your feedback. Apologies for the inconvenience caused!
We are working on how to make our delivery more smoother and easier for our clients, hope to serve you soon!
Have you any queries or suggestions, please send us an email at customercare@garderobe.ae
The staff got back to me within minutes…
The staff got back to me within minutes and on a Saturday. Great customer service.
1 oktober 2019
Omdöme utan inbjudan
Only have bought not sold yet…
Only have bought not sold yet (commission they are charging on the higher end of the spectrum) but the experience has been excellent so far. Friendly customer service, items are properly described on website. Swift reimbursement in case of returns. The only point that is not so pleasant is the delivery fee, however, sometimes they will offer items that come with a code for free delivery.
30 september 2019
Omdöme utan inbjudan
Bad experience at all
8 september 2019
Omdöme utan inbjudan
Svar från Garderobe
Apologies for the inconvenience caused. It is our top priority to satisfy our customers in the best way possible.
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
Great service and thanks for being so…
Great service and thanks for being so helpful
31 augusti 2019
Omdöme utan inbjudan
i have been shopping at Garderobe for a…
i have been shopping at Garderobe for a few years now. I love them.
11 augusti 2019
Omdöme utan inbjudan
I recived the itmes so quickly and in…
I recived the itmes so quickly and in good conditions but got them without papers as discriped i am so upset with that
9 augusti 2019
Omdöme utan inbjudan
Svar från Garderobe
Hello Fatima,
Apologies for the inconvenience caused!
Please note that some of our items do not come with papers but are 100% authentic. We take authenticity very seriously and do not endorse inauthentic luxury goods whatsoever!
You can request an in-house authenticity certificate from us and we will be happy to help you :)
Have you any queries or suggestions, please send us an email at customer care@garderobe.ae
The team are not helpful and they…
The team are not helpful and they didn't till me i can return my money cash
They say i can return it by bank account
24 juli 2019
Omdöme utan inbjudan
Svar från Garderobe
Hi Azza,
Thank you for getting in touch. We sincerely apologize for the issues with your order.
Please note that we've been in touch with you to pick up the bag since the day you notified us of your intent to return. Our drivers were unable to reach you on the phone.
Also as per our T's and C's stated on the website, we are unable to process returns via cash. We only process through bank transfer, cheques or cards. This is clearly stated on the terms which you agree to before making a purchase.
Hope this clears things up?
Please let us know if you need anything else.
Best Regards,
Garderobe Team
very good price n very good in…
very good price n very good in responding
23 juli 2019
Omdöme utan inbjudan
Never order if you’re from Europe!!!!!!
6 juli 2019
Omdöme utan inbjudan
Svar från Garderobe
Hello,
Thanks for getting in touch.
We deliver to Europe regularly, however custom duties vary from country to country.
We are unable to control custom duties, as it's law mandated by respective countries.
In some cases, we are able to offer free shipping as an incentive to international clients who have to pay custom duties. Hope this helps?
We hope to continue to serve clients from Europe and offer concessions on shipping where possible.
Best Regards,
Garderobe Team
Shocked?
Amazing service and everything, but they weren't clear about the. condition of the bag I bought and I was in shock when I got it
4 juli 2019
Omdöme utan inbjudan
Svar från Garderobe
Hello,
Thank you for getting in touch.
We take clear photos of the products listed online and offer extensive description on the products. we We also offer full refunds in cases where products are not as expected. We do this to ensure trust and transparency with our clients.
Apologies for the issues with the order and we've issued a full refund as promised.
Best Regards,
Garderobe Team
thanks for everything
23 juni 2019
Omdöme utan inbjudan
Fast delivery
Fast delivery. Item exactly as described and on the photo. Very happy with my purchase.
13 juni 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.