Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going abo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a... Se mer
So this was my third installation with G-Network. The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary. Generally speaking I’ve found G-Netw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Kontaktuppgifter
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,8
Utmärkt
6 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fazle Was really nice and kind
Fazle Was really nice and kind , thanks for his help
9 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Umut,
Thank you for your feedback! We are really pleased to hear that Fazle was kind, helpful, and provided great support. We will be sure to pass on your thanks to him.
Regards,
GNetwork Customer Service Team
Great service
Cesar the engineer was very professional and David in the office was very efficient too. I would highly recommend them.
9 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello David,
Thank you for your kind feedback! We are delighted to hear that Cesar provided professional service on site and that David in the office was able to assist you efficiently. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.
Regards,
GNetwork Customer Service Team
Fast and professional
Jason arrived promptly and was fast and professional throughout. Comms were in first try and faster than expected.
9 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Parklive,
Thank you for the great feedback! We are glad to hear Jason arrived promptly and delivered fast, professional service. It is great that he was able to get your connectivity up and running on the first try and quicker than expected. We appreciate you taking the time to share your experience!
Regards,
GNetwork Customer Service Team
Leon was amazing
Leon was amazing. We had some difficult people around us but he got the work done. Really appreciate his work.
5 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Toby,
Thank you so much for taking the time to share this feedback! We are really pleased to hear that Leon was able to support you and get the job done despite the challenges on site. We will be sure to pass your kind words on to him, it will mean a lot. We truly appreciate your support!
Regards,
GNetwork Customer Service Team
I get my broadband installation…
I get my broadband installation yesterday it was easy and smooth engineers was so friendly and done the fitting special thanks for Victor and Andrew
3 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Pavilion,
Thank you for your lovely feedback! We are so pleased to hear that your broadband installation went smoothly and that the process was easy for you. It is great to know Victor and Andrew made the experience even better with their friendly service. We will be sure to pass on your special thanks to them!
Regards,
GNetwork Customer Service Team
Respectful installation
The engineer Cesar was polite, respectful of my property and informed me on every step of the process. Excellent job.
4 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Philip,
Thank you for your wonderful feedback! We are delighted to hear that Cesar provided such a respectful and professional installation experience. Keeping customers informed and treating their homes with care is very important to us, and we are glad Cesar delivered an excellent service. We will be sure to pass on your kind words!
Regards,
GNetwork Customer Service Team
Brilliant Leon and Mo
4 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Karim,
Thank you for the great feedback! We are delighted to hear that Leon and Mo provided brilliant service. We will be sure to pass on your kind words to them!
Regards,
GNetwork Customer Service Team
Very disappointing experience
Very disappointing experience with G Network. We’re moving house due to circumstances completely out of our control, and unfortunately G Network does not provide service in our new postcode. Despite this, they have insisted on charging early termination fees.
Customer service has been unhelpful and unsympathetic throughout. There was no attempt to find a fair resolution, just repeated references to contract terms. Extremely frustrating experience - I would not recommend based on how they handle situations like this.
4 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Katie,
Thank you for taking the time to share your feedback. We are really sorry to hear about your experience and understand how frustrating this situation must be, especially when your move is outside of your control.
Our services are provided under fixed-term agreements, and early termination charges can apply if a service is ended before the contract term completes (which is regulatory and industry standard). However, we certainly appreciate that circumstances such as moving home can make things more complicated.
We would really like the opportunity to review your case again and see if there is anything further we can do to assist. Please feel free to email our team with your account details (referencing tis review) so we can look into this for you.
Thank you for bringing this to our attention.
Regards,
GNetwork Customer Service Team
All resolved!
Fazle was incredibly helpful and found the problem straight away. He was able to resolve all our issues efficiently and professionally. 100% recommend!
4 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Titi,
Fantastic to hear! We are so glad Fazle was able to identify and resolve the issue quickly and professionally. Your recommendation means a lot, thank you for sharing your experience!
Regards,
GNetwork Customer Service Team
Svar från G. Network
Hi Clare,
Thank you for your kind feedback! We are thrilled to hear you had a great experience and that our installation team provided excellent service. We will be sure to pass on your praise!
Regards,
GNetwork Customer Service Team
Helpful and neat
Fazle,
Helpful and neat. Rang giving me notice of early arrival.
Carries out the repairs - kept me informed of progress
3 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello RobSea,
Thank you for sharing your feedback! We are delighted to hear that Fazle was helpful, neat, and kept you well informed throughout the repair. Giving advance notice and communicating clearly are exactly the standards we aim for, and it is great to know this was reflected in your experience. We truly appreciate your comments!
Regards,
GNetwork Customer Service Team
Great all round
Great all round. Shout out to Jason, Victor and Alex! Low stress and hassle and did a great job!
2 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Francesco,
Thank you for the fantastic feedback! We are delighted to hear everything went smoothly and stress-free. Jason, Victor and Alex will be thrilled to receive your shout-out. We will be sure to pass on your kind words. We really appreciate you taking the time to share your experience.
Regards,
GNetwork Customer Service Team
Great Customer Service
We had a failure but the reply was very swift and wonderful engineer Fazle was on site in an hour and fixed all issues. Very happy with the service! 🙏🏻
2 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi AW,
Thank you for your kind feedback. While we are sorry you experienced a service issue, we are pleased to hear our response was swift and that Fazle was able to resolve everything promptly. We will be sure to pass on your comments to him. We really appreciate you taking the time to share your experience.
Regards,
GNetwork Customer Service Team
Wifi is super fast
Wifi is super fast, and installed super fast too by the amazing Luis. He couldn't have been more smiley and friendly, explained it all as he went and made sure wifi was up to speed before he left. Great service all round.
2 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Lewis,
What a brilliant review, thank you! We are so pleased you are loving the speed and that Luis made the installation smooth, friendly, and stress-free. He will be thrilled to hear your feedback. Thanks again for choosing G.Network!
Regards,
GNetwork Customer Service Team
Great service from Fazle !
Fazle was very quick and efficient sorting out our new router. Really appreciate it. 🙌🏼
26 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Selene,
Thank you so much for your kind feedback! We are delighted to hear Fazle was quick and efficient in getting your new router sorted. We will be sure to pass this on 🙌🏼
Regards,
GNetwork Customer Service Team
Falze was helpful and quick
Falze was helpful and quick, reinstated connection
26 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Ian,
That is great to hear! Thanks for sharing your experience. We will let Falze know you appreciated the quick support
Regards,
GNetwork Customer Service Team
Cheap for a reason.
Originally I gave a good rating, however, in hindsight, I was pressured into it by the installer who wowed me with gadget showing how fast the data speed was. Sadly, it is not true, the speed claim is misleading. In the real world the claims are verging on the dishonest. It seems that the band width is so narrow that downloads take forever in comparison to BT and the signal is so weak that you need an expensive 'nest' to get coverage in a small flat. In short, G. Net is cheap for a reason, it is rubbish. Also, they never gave reimbursed me for cancelling my previous contract.
23 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Stefan,
We are sorry to hear that your experience has not met expectations, and we appreciate you taking the time to share your feedback.
We want to reassure you that we do not pressure customers into leaving reviews, and we are disappointed to hear that you felt that way. The speed demonstrated at installation reflects the line capability into the property; however, in-home performance can be influenced by a number of factors, including device capability, Wi-Fi interference, and property layout. If coverage has been an issue, we would welcome the opportunity to review your setup and explore solutions with you.
Regarding the reimbursement for your previous contract, we would like to investigate this further to understand what has happened. Please contact us directly at customerservice@g.network with your account details (order number or Account number) so we can look into both the speed concerns and the outstanding reimbursement matter.
We take feedback seriously and would genuinely like the chance to resolve this for you.
Regards,
GNetwork Customer Service Team
Cesar and Victor are the men for the…
Cesar and Victor are the men for the job. Friendly and professional. My cable was so tidy. Almost couldn't see them. Leave the place nice clean. Just couldn't ask for more
25 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Joe H,
Thank you so much for your wonderful feedback!
We are thrilled to hear that Cesar and Victor delivered such a professional and friendly service. It is great to know they left your cabling neat and tidy and the space clean, just as it should be.
We will be sure to pass your kind words on to them. We truly appreciate you taking the time to share your experience!
Regards,
GNetwork Customer Service Team
Fazle was excellent
Fazle was excellent: quick, efficient, polite and helpful. He fixed my broken fibre cable in about 10 minutes. Excellent service.
25 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hello I lover badgers,
Thank you so much for your fantastic feedback!
We are delighted to hear that Fazle provided such quick, efficient, and professional service. It is great to know he was able to resolve your fibre cable issue so promptly and make the experience a positive one.
We will be sure to pass your kind words on to him. Thanks again for sharing your experience!
Regards,
GNetwork Customer Service Team
Setting up the Internet
Had a great experience setting up G. Network at my new place, Andrew was extremely polite and helpful throughout the process!
24 februari 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Vladislav,
Thank you so much for your lovely feedback!
We are delighted to hear you had a great experience getting set up at your new home. It is wonderful to know that Andrew was polite and helpful throughout the process. We will be sure to pass your kind words on to him.
Welcome to G.Network, and thank you for choosing us!
Regards,
GNetwork Customer Service Team
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