Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going abo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a... Se mer
So this was my third installation with G-Network. The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary. Generally speaking I’ve found G-Netw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Kontaktuppgifter
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,8
Utmärkt
6 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
We had to have a protective cable…
We had to have a protective cable fitted over the fibre optic lime to prevent the foxes chewing it up. Fazle came and did a great job speedily and effectively He was also very pleasant to deal with
Very good service once again from GNetwork
24 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Anon,
Thank you so much for your wonderful 5-star review! We are really pleased to hear that Fazle was able to help protect your fibre line quickly and effectively. It is great to know you found him pleasant to deal with and that the service met your expectations once again.
We truly appreciate your continued trust in us and are always here to help whenever you need us.
Regards,
GNetwork Customer Service Team
Wish I had actually looked at the 5…
Wish I had actually looked at the 5 star reviews here first! They are all done by people coerced by installers! Not actually indicative of service and mostly done by people who have not used trust pilot before, also proving coercion.
The job done could have been done by a toddler, drilling into walls without stud detector or hearing protection!
Now I see they are in administration! No wonder.
2 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi AKH,
Thank you for taking the time to share your feedback. We are very concerned to hear about the experience you’ve described, as it does not reflect the standards we set for our teams or the level of service we are committed to delivering.
We take all allegations of poor workmanship and inappropriate behaviour extremely seriously. To properly investigate the issues you’ve raised, we kindly ask that you provide your account details or any job reference associated with your installation. This will allow us to review the work carried out and address your concerns thoroughly. Please contact us at customerservice@g.network, so we can look into this as a priority.
We would also like to address your concerns regarding our reviews and working practices. As an organisation, we operate in line with strict professional standards, and we do not condone or engage in any form of coercion in relation to customer feedback. Our reviews are a reflection of the work carried out by our teams and the service delivered to our customers.
We remain committed to transparency and to following industry best practices at all times.
Thank you again for bringing this to our attention. We hope to have the opportunity to investigate this fully and work toward a resolution with you.
Regards,
GNetwork Customer Service Team
Svar från G. Network
Hello Markella,
Thank you for your feedback! We are glad to hear that your order was handled quickly and that Lewis provided efficient service. We will be sure to pass along your kind words to him.
If there is anything more we can help you with, please don’t hesitate to get in touch.
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Luis was great and did an amazing job
Luis was great and did an amazing job
19 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Celeste,
Thank you so much for the amazing 5‑star review! We are thrilled to hear that Luis was great and did an amazing job. We will be sure to pass along your kind words. Feedback like yours truly makes our day!
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Luis the installer was great
Luis the installer was great. Thorough, detail oriented, cut the perfect length of cable and did an amazing job. Couldn't ask for more.
18 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Thai,
Thank you so much for the fantastic feedback!
We are delighted to hear that Luis provided such a thorough and detail‑oriented installation experience. It is great to know the cable work and overall setup were completed to such a high standard. We will make sure your kind words are passed on to him.
If you ever need anything else, we are always here to help! ⭐
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great service from G Network
Great service from G Network. Leon got everything installed quickly. I was kept updated at every step of the process, easily one of the smoothest WiFi setups I’ve had.
18 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Ben,
Thank you so much for the 5‑star review!
We are delighted to hear you had such a smooth installation experience. It is great to know that Leon got everything set up quickly and kept you updated throughout the process. We will be sure to pass your kind feedback on to him.
If you need anything going forward, we’re always here to help! 🌟
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Luis very professional and was here on…
Luis very professional and was here on time , friendly great guy and helpfull. Thanks Luis
18 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Ryan,
Thank you so much for your feedback!
We are really pleased to hear that Luis provided such a professional and friendly service. It is great to know he arrived on time, was helpful throughout, and left you with a positive experience.
I will be sure to pass your kind words on to him, I know he will really appreciate it.
Thanks again for taking the time to share your comments and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Great experience
From arranging installation to the installation itself this has been a very easy process. Saeed kept me up to date with regards to the process.
Leon was excellent, he was tidy whilst he worked and left out home clean.
17 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Alan,
Thank you so much for your wonderful feedback!
We are delighted to hear that the process felt smooth from start to finish. Saeed will be pleased to know his updates were helpful, and we are glad Leon’s tidy and considerate approach made a great impression.
We truly appreciate you taking the time to share your experience and are pleased you are happy with the installation.
If there is anything more we can help with, please do not hesitate to get in touch.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
G.Network internet installation
Andrew from G.Network was great, Professional and knowledgeable. I really enjoyed the installation experience
16 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Seifallah,
Thank you for your wonderful feedback!
We are so pleased to hear that Andrew delivered such a great installation experience. His professionalism and knowledge are qualities we are very proud of, and it is fantastic to know that you genuinely enjoyed the visit.
We will make sure Andrew receives your kind words, they will mean a lot to him.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Leon did a great job!
16 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Michael,
Thank you for your feedback!
We are delighted to hear that Leon did a great job. Delivering a smooth, positive service experience is exactly what we aim for, and it is wonderful to know he met that standard.
We will be sure to pass your kind words on to Leon. They will mean a lot.
Thank you again for taking the time to share your review and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team.
Svar från G. Network
Hello Josie,
Thank you so much for your feedback!
We are delighted to hear that Luis provided such an excellent experience. A super‑quick and easy installation is exactly what we aim for, and it is great to know he delivered that for you.
We will be sure to pass along your kind words, they will mean a lot to him.
Thanks again for taking the time to share your review and choosing GNetwork as your preferred broadband provider! ! 😊
Regards,
GNetwork Customer Service Team
Fazle did a great job replacing my…
Fazle did a great job replacing my cable !
16 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Matteo,
Thank you for your feedback!
We are delighted to hear that Fazle did a great job replacing your cable. Providing efficient, reliable and friendly service is always our goal, and it is great to know he delivered that for you.
We will be sure to pass your kind words along, they will mean a lot to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jason did such a great job
Jason did such a great job. He was so patient and friendly and everything worked out in the end. Thanks for everything Jason 😊
13 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello David,
Thank you so much for your wonderful feedback!
We are delighted to hear that Jason provided such patient, friendly, and effective support. Ensuring that everything works out smoothly for our customers is always our priority, and it is great to know Jason made that happen for you.
I will be sure to pass along your kind words to him, they will mean a lot.
Thank you again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider! 😊
Regards,
GNetwork Customer Service Team
Fazle and Luise were fantastic
Fazle and Luise were fantastic, lovely and efficient setting up the service for me.
12 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Anon,
Thank you so much for the wonderful 5⭐ review! We are delighted to hear that Fazle and Luise provided such fantastic service while setting everything up for you. It is great to know they were both lovely and efficient throughout the installation.
We will be sure to pass your kind words on to them, feedback like this means a lot to our team. Thank you again for choosing us, and if you ever need any help in the future, we are always here for you!
Regards,
GNetwork Customer Service Team
Fazle did a great job moving my router
Fazle did a great job moving my router. Make sure the original set up is in the middle of the flat versus front of back. My internet wasn't reaching the back office where I need it most so Fazle came in a moved it. Did a great job w hiding the wires etc
11 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Suzanne,
Thank you so much for the wonderful 5⭐ review! We are really pleased to hear that Fazle was able to help by relocating your router and improving the WiFi coverage where you needed it most. Making sure the setup works for the whole home, especially important spaces like your back office, is exactly what we aim for.
It is great to know Fazle also took the time to neatly hide the wiring and leave everything looking tidy. We will be sure to pass your kind feedback on, he will be thrilled to hear it.
Thanks again for choosing us, and if you ever need anything in the future, we’re always here to help!
Regards,
GNetwork Customer Service Team
Andrew was great today
Andrew was great today, got the WiFi installed quickly, was lovely and helpful!
10 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Lian,
Thank you for your feedback and the 5★ review! We are delighted to hear that Andrew installed your WiFi quickly and provided such a helpful and friendly service. We will be sure to pass on your kind comments to him.
Thank you for choosing GNetwork.
Regards,
GNetwork Customer Service Team
Fazle thank you for your help to…
Fazle thank you for your help to restore our service today. Great job
10 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Brightpath,
Thank you for your feedback and the 5★! We are glad to hear Fazle was able to restore your service and provide great support. We will be sure to pass on your thanks to him.
Thank you for choosing GNetwork.
Regards,
GNetwork Customer Service Team
Excellent fast job by Leon!
10 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Yura,
Thank you for your great feedback and 5★ review! We are delighted to hear that Leon carried out an excellent and fast job. We will be sure to pass your kind comments on to him.
Thank you for choosing GNetwork.
Regards,
GNetwork Customer Service Team
Andrew and Victor were great!
10 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hi,
Thank you for your feedback and for giving us a 5★ review! We are really pleased to hear that Andrew and Victor provided a great service and a positive experience. We will be sure to pass your kind comments on to them.
Regards,
GNetwork Customer Service Team
Many thanks Andrew for a quick repair!
We were expecting someone to come the next day but we were sent someone on the same day unexpectedly.
Andrew came to us and he was very quick, fixed the issue and very polite.
9 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Ash,
Thank you for your lovely feedback! We are glad we could arrange a same-day visit for you. Andrew will be pleased to hear that his quick, polite service and prompt repair made a positive difference. We appreciate you taking the time to share your experience!
Regards,
GNetwork Customer Service Team
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