Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going abo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a... Se mer
So this was my third installation with G-Network. The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary. Generally speaking I’ve found G-Netw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Kontaktuppgifter
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,8
Utmärkt
6 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fazle was a great help
Fazle was a great help, professional and efficient! We had no internet when we came back from the Easter break, our Nest said it hadn't been on for 5 days to the point of our return and for a further 3 days after, I wonder if G-network will compensate me for this.
14 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Rex,
Thank you so much for your 5‑star review! We are really pleased to hear that Fazle was able to help, he will be delighted to know his professionalism and efficiency made a positive difference to you.
We are sorry to hear about the disruption you experienced after returning from the Easter break; we know how frustrating it is to be without internet when you need it. If you would like us to look into this further, our customer support team will be more than happy to review the situation and discuss this with you directly.
Thanks again for sharing your feedback, and please do not hesitate to get in touch and we can assist further. We are always here to help. 😊
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Leon Blackwood
Got Leon Blackwood installed wifi just now. Working great! Very friendly and helpful - got us to define where the installation should be. 5 stars!
13 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Jorge,
Thank you so much for taking the time to leave us a 5‑star review! We are delighted to hear your WiFi is working great and that Leon provided such a friendly and helpful installation experience. It is fantastic to know he worked with you to make sure the setup was exactly where you needed it.
We will be sure to pass on your kind words to Leon. Thanks again for choosing us, and enjoy your new connection! 😊
Regards,
GNetwork Customer Service Team
Excellent install service
Excellent install service - we’re based in an apartment with difficult access. Andrew & Fabio from the installation team were fantastic, minimally invasive install and very tidy. Great speeds and no ridiculous wait time for install appointments. Would recommend!
13 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi TPC,
Thank you for such a fantastic review and recommendation. We are really pleased to hear that Andrew and Fabio delivered a great installation experience despite the challenging access in your apartment. It is great to know their minimally invasive approach, tidiness, and professionalism made a difference, and that you are already enjoying the speeds with no long wait for your appointment. Your feedback will be shared with the team, they will be delighted. Thanks again for choosing us!
Regards,
GNetwork Customer Service Team
Fazle and Halim did a great job and…
Fazle and Halim did a great job and were very kind. Very fast service. Would recommend.
13 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Thomas,
Thank you for your wonderful feedback and recommendation. We are really pleased to hear that Fazle and Halim delivered such a fast and friendly service. Their kindness and dedication to getting things done right are exactly what we aim for, and we will be sure to pass on your kind words to them. Thanks again for choosing us, we truly appreciate your support!
GNetwork Customer Service Team
Oliver & Mohamed were polite…
Oliver & Mohamed were polite professional and super patient while they solved a complicated install in a quirky building. Super grateful for their positive attitude!
Thank you!!
13 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Diane Ryan,
Thank you so much for taking the time to share such a fantastic review. We are delighted to hear that Oliver and Mohamed were able to support you through a complex installation and that their professionalism, patience, and positive attitude stood out, especially in a building with its own quirks! Your kind words will absolutely be shared with them, and feedback like yours really means a lot to our team. We are very grateful for your support and hope you enjoy the service.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Technician Fazle came and sorted our…
Technician Fazle came and sorted our connection finally. Really helpful! Thanks
11 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Ebtesam,
Thank you very much for your 5-star review!
We are so pleased to hear that Fazle was able to get your connection sorted and that you found him helpful. We will be sure to pass on your kind feedback to him.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Svar från G. Network
Hello GDP1,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle provided such a brilliant service. We will be sure to pass on your kind feedback to him, he will really appreciate it.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle is a model engineer.
Fazle is a model engineer. He ascertained the problem immediately. He rectified it and put extra security around the box to prevent a similar issue in future. Excellent work
11 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi there,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle delivered such an excellent service. It is great to know he was able to quickly identify the issue, resolve it efficiently, and take extra steps to secure the box and help prevent future problems.
We will be sure to share your kind feedback with him, he will be very pleased to hear it.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was brilliant
Fazle was brilliant. Quick. Efficient. And came ahead of time and sorted everything. A pleasure to deal with too.
11 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Bob,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle provided such a brilliant experience. It’s great to know he was able to arrive ahead of time, work efficiently, and make the whole process smooth and pleasant for you.
We will be sure to pass along your kind words, he will really appreciate it.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great service
We got g network to our new place and the support and the service from the team - Luis who got the connection to our place was amazing. He found a solution when we didnt want to drill a new cable and he was so professional and helpful. Thank you!
10 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Zeynep,
Thank you very much for your 5-star review!
We are delighted to hear that you had a great experience with our service and support. It is especially wonderful to know that Luis was able to find a solution that worked for you while maintaining a professional and helpful approach throughout.
We will be sure to pass on your kind feedback to him, he will be pleased to know his efforts made such a positive difference.
If you need any further assistance, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle the engineer was great
Fazle the engineer was great, professional and friendly.
Easy to contact technical support (once you find out how - had to email rather than wait for a callback promised by helpdesk )
10 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello A.L.C,
Thank you for your 5-star review and for taking the time to share your experience.
We are really pleased to hear that Fazle made such a positive impression with his professionalism and friendly approach, we will be sure to pass on your kind feedback to him.
We also appreciate your comments regarding contacting technical support. Your feedback is valuable, and we understand how important it is to have clear and efficient communication channels. We will use your insight to help improve the support experience moving forward.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
If there is anything further we can assist you with, please do not hesitate to get in touch.
Regards,
GNetwork Customer Service Team
Fazle came on time sort my internet in…
Fazle came on time sort my internet in a efficient way. He was very professional , clean and tidy . Highly recommend Gnetwork .
10 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Bassam,
Thank you very much for your 5-star review!
We are delighted to hear that Fazle was able to resolve your internet issue efficiently and that his professionalism and attention to cleanliness made a positive impression. We take great pride in delivering a reliable and high-quality service, and your recommendation means a lot to us.
If you ever need assistance again, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Excellent Engineer, Failed Delivery Promise wanted to share some feedback…
I wanted to share some feedback following the completion of our recent network installation.
First and foremost, Leon and the installation team deserve real recognition. The work on-site was carried out to an excellent standard, professional, thorough, and clearly done by someone who takes pride in their craft. Leon was communicative throughout, handled the technical aspects with confidence, and left everything clean and properly commissioned. That side of the job was genuinely impressive.
Unfortunately, the same cannot be said for the back office experience. We were given a delivery commitment that was missed by a full two weeks. That kind of delay has a knock-on effect, it pushed our go-live date, created unnecessary uncertainty, and required us to manage expectations internally that should never have needed managing. Promising a delivery window you cannot meet isn’t just an inconvenience, it erodes trust.
The disconnect between the quality of the field team and the reliability of the back office coordination is stark. I’d encourage the business to take a hard look at how delivery timelines are quoted and communicated, and to ensure commitments are realistic before they’re made.
Overall: 5 stars for Leon and the installation crew. The back office needs to raise its game significantly.
9 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello CY,
Thank you for taking the time to share such detailed and thoughtful feedback — we really appreciate it.
We are delighted to hear that Leon and the installation team delivered such a high standard of work. Your comments about his professionalism, communication, and attention to detail are fantastic to read, and we will make sure this recognition is shared with him and the wider team.
At the same time, we are very sorry for the delay you experienced and the impact it had on your go-live plans. You are absolutely right, missing a committed delivery window can create unnecessary disruption and undermine confidence, and that is not the experience we want to provide.
We are actively reviewing how we can better set and communicate delivery timelines to ensure they are realistic, transparent, and consistently met. Improving coordination between our back office and field teams is a key focus which is reviewed on a constant basis, so that the overall experience matches the high standards delivered on-site.
Thank you again for your honest feedback, it is invaluable in helping us improve.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Perfect Installation, but …
Installation was scheduled for my preferred day, Leon arrived as advised and did a super smooth job. Very tidy, no mess at all and we found the perfect spot for the new router. Signal is strong near the router, but nonexistent just a few meters away in the next room (1 bedroom flat). This was not tested with the engineer, and I had to research myself + contact customer service.
Solution was for me to change channels on the router, which I find a disappointing experience.
Overall, more hassle than with my old BT connection unfortunately.
9 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi S,
Thank you so much for your fantastic 5-star review!
We are delighted to hear that your installation went smoothly and was scheduled at a time that suited you. It is great to know Leon delivered such a tidy and efficient service, and that you are happy with the router placement and improved signal.
We are really pleased you chose G-Network, and it’s wonderful to hear you are already seeing the benefits. We will be sure to share your kind feedback with Leon.
If you need any further support, please do not hesitate to get in touch.
Thank you again for your support!
Regards,
GNetwork Customer Service Team
Fazle was very professional polite and…
Fazle was very professional polite and showed up on time with a fantastic customer service attitude . Thank you
9 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Diane,
Thank you for your kind 5-star review!
We are delighted to hear that Fazle provided such a professional and polite service, and that his punctuality and positive attitude made a great impression. We will be sure to pass along your feedback to him, he will really appreciate it.
If there is anything else we can assist you with, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Excellent
Excellent, professional, efficient and very friendly. Leon was great would recommend to anyone.
8 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Dom,
Thank you very much for your wonderful 5-star review!
We are so pleased to hear that you found our service excellent, professional, and efficient. It is especially great to know that Leon made such a positive impression. Your recommendation means a lot to us, and we will be sure to share your kind feedback with him.
If there is ever anything else we can help you with, please do not hesitate to reach out.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle is a brilliant engineer
Fazle is a brilliant engineer. Super helpful, went the extra mile to help us restore our connection when a cable was chewed by squirrels. And in general g network support has always been prompt and reliable. Thank you!
8 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Irene,
Thank you so much for your fantastic 5-star review!
We are delighted to hear about your positive experience, and we will be sure to pass on your kind words to Fazle, he will be thrilled to know his efforts made such a difference. Going the extra mile for our customers is something we truly value, and it is great to hear that reflected in your experience.
We also really appreciate your continued trust in our network support. Providing prompt and reliable service is always our priority, and your feedback reassures us that we are on the right track.
If there is ever anything more we can assist you with, please do not hesitate to get in touch.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle and Leon
Fazle and Leon
The G Network engineers who came to install my new cable and router did an excellent job. They arrived right on time, which I really appreciated, and were friendly and professional throughout the visit. The installation was completed efficiently, and they made sure everything was working properly before leaving. Overall, a smooth and hassle-free experience—very satisfied with the service.
7 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Matej,
⭐ Thanks so much for the great feedback! ⭐
We are really glad to hear Fazle and Leon did such a brilliant job. Turning up on time, keeping things friendly, and making sure everything was working perfectly is exactly what we aim for. We will be sure to pass your kind words on to them. Great to hear your installation was smooth and hassle‑free!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Both Luis and Andrew were professional…
Both Luis and Andrew were professional and patient to my queries. It was a very pleasant experience all around.
7 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello J,
⭐ Thanks so much for the lovely 5 * feedback! ⭐
We are really glad to hear you had such a positive experience with Luis and Andrew. It is great to know they took the time to answer your questions and made everything easy and pleasant. We will make sure your kind words get passed on to them!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Blazing fast broadband and reliable connection
I recently switched to this fibre broadband provider in London, and the difference is incredible. The speeds are genuinely ultrafast, and I’ve had no dropouts at all. Streaming, gaming, and working from home are now seamless. The installation was smooth, and the engineers were professional and friendly. Highly recommended if you want dependable internet.
2 mars 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Oliver,
⭐ Thank you for your amazing 5* review! ⭐
We’re delighted to hear what a difference our full‑fibre broadband has made for you. It is great to know you are enjoying ultrafast speeds, a reliable connection with no dropouts, and a smooth experience for streaming, gaming, and working from home. We are also pleased the installation went well and that our engineers made a positive impression.
Thanks again for the recommendation, we really appreciate you choosing us!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.