Installation only took place two days ago, so my experience of their service and broadband is admittedly limited at the moment. But so far, so good. Leon did a great job of the installation, going abo... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great installation job from Oliver. Have been using G.Network for 4 years now and very smooth process when you move between properties. Almost never had any downtime.
Absolutely seamless experience to get G Networks set up in my apartment. Communication was fast and clear and installation required was minimal. Speeds are as advertised and the static IP offered is a... Se mer
So this was my third installation with G-Network. The installation was not straightforward by any means, but Alex was excellent; his work ethic was exemplary. Generally speaking I’ve found G-Netw... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Kontaktuppgifter
69 Wilson St, EC2A 2BB, London, Storbritannien
- 020 3909 4555
- sales@g.network
- g.network
4,8
Utmärkt
6 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Falze was good
Falze - he was great, very quick at fixing the problem, tidied the wires well. Overall good experience.
28 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Fiona,
Thank you so much for taking the time to leave this review! We are really pleased to hear you had a good experience. Falze will be delighted to know his quick work and tidy wiring made a positive difference. Thanks again for your feedback, we truly appreciate it!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle did a good job(67809)
Fazle did a good job(67809), we all connected. Thanks to him,
28 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Gary,
Thank you so much for the 5★ review! We are delighted to hear that Fazle did a great job and that everything connected smoothly for you. We will be sure to pass on your kind words to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Stay away
Stay away. They push to give them good review on installation. Since my installation last year, have no signal in half of my apartment. This has never been corrected. IT no existent at weekend, call centre which does not have access to any record. After leaving message, got an email, still nothing has been solved. Company went to liquidation and did not inform customers. They want to charge me if I want to terminate my contract early. They should refund me for halve of the service. Mission impossible to speak to a human in IT. I wish I chose a different network. No surprise they went bust.
25 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Kasia,
Thank you for sharing your experience. We are genuinely sorry to hear about the issues you’ve described and the frustration this has caused you.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to experience ongoing signal issues and difficulty accessing support.
We would like the opportunity to investigate this fully and work towards a fair and amicable resolution. Please contact us directly on customerservice@g.network with your account details (name, address, and order number) so we can review your case as a priority.
Thank you for bringing this to our attention. We hope to resolve this matter for you as soon as possible.
Regards,
GNetwork Customer Service Team
Fazle came sharp on time
Fazle came sharp on time . With his top professional experience he sorted our internet and back us Live. He did exceptionally clean and tidy job . 10/10💯
27 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Marzia,
Thank you so much for your fantastic review!
We are delighted to hear that Fazle arrived promptly and was able to get your internet back up and running smoothly. It is great to know his professionalism and attention to detail made a positive impression, and that the work was completed to such a clean and tidy standard.
Your kind words and perfect rating mean a lot to us, we will be sure to pass on your feedback to Fazle.
If you ever need any further assistance, we are always here to help.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jermaine was excellent
Jermaine came to install our internet. He was friendly, professional and went out of his way to accommodate our preferences. Excellent work!
8 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Jackson,
Thank you for the fantastic feedback!
We are so pleased to hear that Jermaine provided a friendly and professional installation, and that he took the time to accommodate your preferences. That is exactly the level of service we aim to deliver.
We will be sure to pass on your kind words, he will really appreciate it. Enjoy your new connection!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Predatory "30-day notice" trap and a 130% price hike upon leaving
I had a decent experience with the network itself, but their exit process is a total shake-down. Beware of the "30-day notice" trap, even when your fixed-term contract is ending.
I signed on for a 2-year contract (May 13, 2024 – May 13, 2026). They waited until April 15th—less than 30 days before the contract end date—to email me about my options. Because they intentionally sent the reminder too late to give the full 30 days' notice without overlap, they are now forcing me to pay for an extra 10 days beyond my contract.
The "out-of-contract" pricing is a blatant scam. My regular contract was £27/month, yet they are charging me £21.48 for just 10 days. They effectively hiked my daily rate by over 130% the second my fixed term "ended."
To make matters worse:
Zero Online Cancellation: You are forced to call and wait on hold for ages because they don't allow online cancellations.
Poor Service: The agent I spoke with was rude and lectured me on "reading the fine print" instead of acknowledging their late notification.
Inability to Provide Service: They don't even provide service at my new address, yet they are still insisting on this "notice" penalty.
I’m definitely switching back to Hyperoptic—the experience there was night and day compared to this. If you value transparent pricing and being treated like a human being, stay well clear of this company.
24 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Dhruva,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read about your experience during the cancellation process, particularly given that you were otherwise satisfied with the network itself.
We take concerns around contract end notifications, notice periods, and out of contract charges very seriously, and I appreciate you clearly outlining the specific points that caused frustration. From what you’ve described, there are several aspects here that we would like to review in detail, including the timing of communications, the application of notice periods, the charges applied after the fixed term, and the customer service interaction you experienced.
We are keen to fully understand what happened and ensure this is handled fairly. If something hasn’t been applied or explained correctly, we want the opportunity to put that right.
To allow us to investigate properly, could you please provide the following details to customerservice@g.network :
• Your full name
• Your account number or service address
• A contact email or phone number
Once we have this information, a member of the team can review your account history and charges in full and come back to you with a clear explanation and, where appropriate, a resolution.
We’re sorry to hear that you’re considering moving away, and while we respect your decision, we would very much like the chance to address this concern properly. Our aim is always to be transparent, fair, and to treat customers with respect, particularly at key moments such as the end of a contract.
Thank you again for raising this. We look forward to hearing from you and getting this right.
Regards,
GNetwork Customer Service Team
Customer Care
I just had advice and technical support from John Goodwin. What a polite and nice person! I am 68 and technology is not my thing, but John had so much patience and was so thorough explaining things about the rooter speed boosters etc that at the end I even felt intelligent!!! Thank you John and GNetwork.
23 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hey M Isabel Caldas,
Thank you so much for sharing this wonderful feedback!
We are absolutely delighted to hear about your experience with John Goodwin. His patience, kindness, and ability to explain things clearly are exactly what we strive for, and it is fantastic to know he made everything feel easy and understandable for you.
We will be sure to pass along your kind words to John, he will be so pleased to hear this.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Andrew arrived on time
Andrew arrived on time, was a neat and tidy worker, explained everything in an understandable way. A real professional.
23 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Bernard,
Thank you so much for your fantastic 5⭐ review! We are delighted to hear about your positive experience.
It is great to know Andrew arrived on time, kept everything neat and tidy, and took the time to explain things clearly. We will be sure to pass on your kind words, he will really appreciate it.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Seamless installation and set up thanks…
Seamless installation and set up thanks to Andrew.
22 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Strizzy,
Thank you for the great review!
We are so pleased to hear that your installation and set‑up went seamlessly. Andrew will be delighted to know his support made the process smooth from start to finish. Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jermaine is a superstar
Jermaine did an absolute brilliant work, very attentive to the details!🥹
21 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Elena,
Thank you so much for this amazing feedback!
We are thrilled to hear about your experience. Jermaine truly is a superstar, and it is fantastic to know his attention to detail and dedication made such a positive impression. We will be sure to pass on your kind words, thanks again for taking the time to share and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle found twh problems very quick and…
Fazle found twh problems very quick and he fixed the issue - 10/10. Very happy '
20 april 2026
Omdöme utan inbjudan
Svar från G. Network
HI,
Thank you for the fantastic feedback! We're delighted to hear that Fazle quickly identified and fixed the issue for you. He’ll be very pleased to know you were so happy with the service. We really appreciate the 10/10!
thanks,
Ahmed
Fazle was a very good engineer and…
Fazle was a very good engineer and installed my new router, fixed a problem with the cable and checked everything was working and I was happy before he left.
Thanks to Tony & John too.
Highly recommended.
18 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Sean,
Thank you so much for taking the time to leave us a 5‑star review!
We are delighted to hear that Fazle provided such great service, installing your new router, resolving the cable issue, and making sure everything was working perfectly before he left.
We will also be sure to pass on your thanks to Tony and John. Your kind recommendation really means a lot to the whole team!
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Jason and Andrew did an amazing job
Jason and Andrew did an amazing job. My house internet is 10++
14 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Mr. Adu,
Thank you so much for your brilliant feedback! We are really glad to hear that Jason and Andrew did an amazing job and that you are loving the speed and performance of your home internet. 10++ is exactly what we like to hear!
We will be sure to pass your kind words on to them both.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Oliver from Team 3
Oliver from Team 3 & Andrew were excellent in troubleshooting issues to get fiber WiFi setup quickly and exceed expectations!
17 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Brian,
Thank you for your brilliant feedback. We are really pleased to hear that Oliver from Team 3 and Andrew were able to troubleshoot the issues quickly and get your fibre WiFi set up smoothly.
Exceeding expectations is exactly what we aim for, so it is great to know their work made such a positive impact. We will be sure to pass on your kind words to them both.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
great speed
great speed, reliable connection. technician came super quick to fix our issue.
17 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Victor,
Thank you for your great feedback. We are delighted to hear you are enjoying the speed and reliability of your connection, and that our technician was able to attend quickly and get the issue resolved for you.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Great installation
Jason was an excellent installer! Very friendly lad.
16 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hi Latham,
Thank you for your great feedback! We are really pleased to hear you had a smooth installation and that Jason made such a positive impression with his friendly and professional approach.
We will be sure to pass your kind words on to him.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
if I could give more than five stars…
if I could give more than five stars for Team 3, Oliver and Mo, I would.
They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to connect to the building and making sure that the network has been implemented perfectly. The whole job took just a few hours and they were informing us throughout the whole process and making sure that everything is working as expected. Like I said if I could give more than five stars I would. If you are thinking of choosing G.Network, do not hesitate.
Thank you, Team 3.
16 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hey Emre,
Thank you so much for such an incredible review. We are absolutely delighted to hear about your experience with Team 3, and in particular Oliver and Mo.
It is great to know they guided you through the entire implementation, explored the best possible options for your building, and ensured everything was set up perfectly. Keeping you informed throughout and completing the work efficiently are things we really pride ourselves on, so your feedback means a lot.
We will be sure to pass on your very kind words to Oliver, Mo, and the wider team. Thank you also for your recommendation, it truly means a great deal to us.
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was great
Fazle came on time , very helpful and managed to sort out my problem. I’m very happy what he has done 👍
16 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello Chieko,
Thank you for your lovely feedback. We are really pleased to hear that Fazle arrived on time, was helpful, and was able to get everything sorted for you.
We will be sure to share your kind words with him, it is great to know you are happy with the work carried out 👍
Thanks again for choosing us.
Regards,
GNetwork Customer Service Team
Svar från G. Network
Hi there,
Thank you for the great 5‑star review! We are so pleased to hear Fazle was able to get straight to the point and fix the problem quickly. We will be sure to share your feedback with him.
Thanks again for taking the time to let us know, we’re glad everything’s back up and running! 😊
Thanks for choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
Fazle was amazing I really appreciate…
Fazle was amazing I really appreciate it he did a good job was kind and it didn’t take him long to sort out at all 👍🏼
14 april 2026
Omdöme utan inbjudan
Svar från G. Network
Hello there,
Thank you so much for your wonderful 5‑star review! We are delighted to hear that Fazle did such a great job and made the experience quick, smooth, and pleasant for you. His kindness and dedication really mean a lot to us, and we will be sure to pass on your lovely feedback.
Thanks again for taking the time to share your experience, enjoy your connection! 👍🏼😊
Thanks again for taking the time to share your experience and choosing GNetwork as your preferred broadband provider!
Regards,
GNetwork Customer Service Team
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