Freshly Omdömen 12 713

It's almost 3 am n P.J. was an excellent customer service representative. Kind n left me with the feeling that he honestly cared about my "issue"...Something so rare that I had to put it in writing in hopes of him/her getting the praise they deserve.

I was very impressed with Pink's assistance today. She was very pleasant and polite. She changed my meals that I forgot to switch for the next delivery, and she gave me an unsolicited credit when I mentioned that I had two meals with burnt broccoli, which were definitely an anomaly. Thanks to Pink, I'm a very satisfied customer.

PJ handled my issue quickly. Thanks!

Received my first box and, unfortunately, most of the meals were incorrect. Denise was an absolute gem helping me out! She confirmed the customization deadline for me, assured I didn't miss it, and owned up to a fulfillment swapping mistake. Denise was kind, efficient, and a pleasure to speak with. As a grad student working full-time, I'm super excited to try a quick and healthy option that will take some weight off of my shoulders, and Denise has guaranteed a returning customer.

Jassy was very helpful and informative. Thank you so much!

PJ was awesome! He took time to help me with my subscription issues. I felt like the Freshly team cares about its customers. Thank you PJ

Order day set for mondays. Don’t get door until tuesdays. Have to pick next meals by Wednesday BEFORE I HAVE EATEN THE ONES I JSUT GOT. Contact support; “nothing they can do. Sorry.” How is this a helpful meal service? I will not recommend since they apparently don’t care about their customers.

Got my issue handled promptly which is why Im giving 4 stars. Once they figure out how to alert you when meals are out and let you switch rather than sending what they want. I’ll give 5 stars for sure.

I just finished talking to Denise and she took care of my problem with quick action. I 'm happy with the service, as it is always good, and I'm looking forward to my meals next week. RB.

Due to the service Alex provided I will be staying with the company! Thank you for your patience and understanding.

Jess is great!! She was able to help me even though I passed the deadline for changing my order. Thank you Jess and freshly!

Jassy was friendly, professional, and extremely helpful in cancelling my order and issuing a refund! I made the request within 48 hours of when the order was scheduled to be delivered, and she was understanding and able to help, regardless. Great customer service experience, overall!

Pink was the name of who helped me. Wonderful!!

Stacy B. Was extremely quick and helpful with my problem! I was stressed going into the chat, and they were extremely proactive in solving it.

Harvey was excellent and helpful with assisting me with my issue.

Meals have been excellent so far, no complaints there. Customer support agent Jassy, was very helpful in getting my current order details updated quickly. Overall, easy and straightforward processes they have, keep up the great work!

Denise was very helpful in resolving my issue!

PJ was very helpful I got disconnected from my previous customer service rep after sending him an email picture and PJ was very helpful and letting me know that the claim has been started for my complaint and that the other questions I asked him were answered very detailed PJ was very good in helping me today

I didn't skip my order in time, so I went through the automated/chat process. They automated system let me know it was too late since I had already been charged. I requested a customer support agent, and Stacy B corrected the problem right away and gave me a credit for the full amount of my order. I was really grateful. Above and beyond customer service. Thank you!

Denise was extremely helpful and accommodating. She was also extremely patient as I worked to find the exact meals I wanted. I appreciated the help and information she provided for future deliveries.