French bee Omdömen 

Compagnie tres peu flexible. Nous voyagons tres souvent à 6.
Pour changer des emplacements de sieges pour des sieges au meme prix mais juste de l’autre coté de l’avion on nous demande de payer une deuxieme fois. Habitué à air france ou le service client est top, ou l’on a bcp de flexibilité c’est un peu perturbant.
Le prix des billets n’est meme pas moins cher qu’air france, on a juste voulu tester frenchbee, ca sera la derniere fois pour nous.

I cannot recommend French Bee based on my experience.

On June 28, I was traveling from Newark to Paris to begin a long-planned European vacation. At check-in, I was told my carry-on was approximately 2 kg over the weight limit. Even though it had been packed specifically to avoid checking luggage, I was required to check it and pay an additional $140. I was assured multiple times that my suitcase would be waiting for me when I arrived in Paris.

It wasn't.

My bag never arrived, and 13 days later I still don't have it.

What should have been an exciting vacation turned into days of stress, countless emails, phone calls, and messages trying to track down a suitcase that French Bee required me to check. Instead of enjoying Paris, Italy, and Turkey, I spent valuable vacation time shopping for replacement clothes, toiletries, medications, and other essentials while constantly wondering if my luggage would ever catch up with me.

The most frustrating part has been the lack of customer service. Communication has been minimal, updates have been vague or nonexistent, and I have repeatedly had to chase information myself. Being told to check a bag is one thing. Losing it is another. But leaving a customer without meaningful updates or support for nearly two weeks is unacceptable.

This wasn't just an inconvenience. It fundamentally changed my vacation. Time I had planned to spend exploring incredible places was instead spent dealing with baggage claims, replacing necessities, and trying to get answers from an airline that seemed largely absent after taking my money.

If you're considering flying French Bee, I would think very carefully before checking a bag. My experience has shown me that if something goes wrong, you may be left largely on your own.

I sincerely hope French Bee makes this right, but at this point my confidence in the airline has been completely lost.

Je déconseille vivement French bee.

Une pratique est tout simplement inadmissible : malgré une réservation unique pour toute la famille, avec de jeunes enfants dont un bébé, la compagnie nous a volontairement attribué des sièges séparés, à l'autre bout de l'avion. Le motif ? Il fallait payer un supplément pour pouvoir être assis ensemble.

Faire payer des familles pour garantir qu'un parent puisse être à côté de son bébé ou de ses jeunes enfants est une politique scandaleuse. La sécurité, le bon sens et le respect des passagers devraient primer sur une logique commerciale aussi agressive.

Cette impression de « prise en otage » est renforcée par le fait que la séparation des familles semble utilisée comme un levier pour vendre des options payantes. C'est une expérience client déplorable, indigne d'une compagnie aérienne moderne !

Je ne voyagerai plus avec French bee et je déconseille fortement cette compagnie à toutes les familles avec enfants ! Il existe heureusement d'autres compagnies qui considèrent encore qu'asseoir des parents à côté de leurs enfants n'est pas un service de luxe, mais une évidence.

Worst service ever.
Won’t ever fly with French bee again

Attention aux coûts cachés et service client décevant
​"Très mauvaise expérience avec French bee. J'ai eu le sentiment que la compagnie cherche à soutirer de l'argent à tout prix.
​Dès le départ, la transparence des prix est inexistante : on nous attire avec des tarifs d'appel pour ensuite nous facturer le moindre service. À bord, c'est le strict minimum, aucun repas gratuit, et une intransigeance totale sur le poids des bagages cabine.
​Pour couronner le tout, le personnel de bord s'est montré absolument pas coopératif lors d'une demande de changement de place (pourtant payante). Un manque de flexibilité et une attitude commerciale très agressive. Je déconseille fortement si vous cherchez un minimum de considération.

If there was 100 points below zero that is the rating I would give to this company. I would rather walk and swim from Newark to Paris than fly this company again. I don’t know where to begin. 3 hour delay…no organisation from the staff members at the gate, they can’t even give an established time when the boarding is going to start. Then they call up group 1 with no sign…and of course then everyone is going to the line…after all this we are waiting in the plane for more than an hour…no information, couldn’t even ask us if we want water or anything…2 o’clock in the morning and they turn the music up like it’s 5 in the afternoon. Worst plane experience ever…if you have options to swim or rent a kayak across the ocean that would be a better and safer bet than this.

We had a flight from LA to Paris and it was so uncomfortable. We found the seats small and very cramped. The cushions were also uncomfortable, that we felt some pain from sitting in them so long. The meal was mediocre, but they completely forgot to give us and a few rows a beverage. They went to serve the other compartment, so my daughter could not eat because she was too thirsty. I rang for service a few times and no one came to help us for 40 minutes. When the flight attendant finally arrived, I told her she forgot our drinks. There was no apology or anything. She just went to get the drink and it was just a Dixie size cup of water, like 3 ounces. They didn’t offer us any other beverage, I was shocked! I believe they charge for everything but these tiny water cups. On a 10 plus hour flight, where the air is so dry, you get very dehydrated. We will never fly with them again. Seats uncomfortable, very cramped and lack of basic customer service.

Flying in Premium Class only. 2-3-2 config going over was an acceptable PE class for seat, comfort, and roominess. Food was UNEDIBLE. Return on 3-3-3 config was no better then Economy class. Seats were small, no foot rest, limited recline, no room. Awful experience but the food was at least edible. The process to load the plan was hectic in Newark and also awful. Orly was somewhat better by giving Premium a separate lane but by selling early booking for a price it overloaded loading and made it mayhem .

J'ai demandé à effectuer une modification de billet pour la deuxième fois pour un vol Bordeaux-Paris-Réunion. Il n'est possible de modifier le billet qu'une fois depuis le site et, si l'on souhaite le faire de nouveau, il faut appeler un numéro payant, ce qui est fortement désagréable. De plus, j'avais pris l'option de modification sans frais, mais lorsque j'appelle, on m'annonce qu'il y a des frais. Résultat : 400 € de modification et 1 614 € de billet, tout ça juste pour revoir mes proches.

MOST COMFORTABLE ECONOMY EVER!! Seats lean 140° ... TWICE as far back as any other economy almost flat. Flew long flight from Paris to Nyc. Ultra soft seats with neck cushions! Exceptionally friendly staff and clean! The seats are slightly narrow so larger people might not be comfortable, but I'm 6'2" 195lbs and these seats far more comfortable than any other airline. Loved them! Great sleep

J’ai mis 4 étoiles car l’offre billet modifiable sans frais n’apparaît pas sur mes billets bien que j’ai réservé avant le 17 juin pour un vol en septembre 😵‍💫

Cette expérience me vaut une fidélité avec French bée.

Je voyage avec eux très souvent réservation simple et pratique voilà un personnel agréable et un vol à prix agréable

Lors du vol Frenchbee (Saint-Denis de La Réunion – Paris-Orly), un membre de l'équipage a fait chuter mon sac du compartiment à bagages en voulant y ranger les affaires d'un autre passager. Résultat : l'écran de mon MacBook Pro, en parfait état avant le vol, s'est retrouvé brisé. L'incident a été constaté immédiatement, signalé au chef de cabine (qui a rédigé une note interne) et confirmé par un passager voisin.
Depuis, c'est un mur. Cela fait près d'un mois que j'ai signalé le dommage : aucune solution concrète, aucune indemnisation. On m'avait promis une copie du rapport de vol par email — je ne l'ai jamais reçue. J'ai transmis un devis de réparation officiel de l'Apple Store, qui a été refusé au motif qu'il faudrait une facture « acquittée »… alors qu'on me demande en réalité d'avancer la réparation sans le moindre engagement de remboursement.
Être responsable d'un dommage causé par son propre personnel, puis laisser le client sans réponse pendant des semaines, est tout simplement inadmissible.

Booked a Premium flight with free modification option. Called to modify they told me there is a charge and that its a computer bug that shows free modification. Are you serious??
What a sneaky evil way to lie to customers just to make extra money. Cheap sneaky bastards. Obvious not a USA company! False advertising goes a long way for French companies.
Will file a fraud complaint to my credit card.
Thank you french bee for first experience you totally failed.

Ici tout s'est bien passé. YUL ORY. Boarding on time, arrivé en avance. Personnel en cabine tres sympa.
J'ai pris le billet le moins cher, pas de repas, pas de choix des sièges et pas de bagage encore soute.

J'ai eu des situations désagréables avec d'autres compagnies parfois, je penses vraiment que ça dépends sur quel personnel on a en face 🥴

choix du siège obligatoirement payant, impossible de payer en ligne avec un Ladom, obligation de se déplacer sous 3 jours pour valider sa réservation, des améliorations a apporter aussi dans la lecture du site, les bons Ladom ont des références et sont attribué nominativement, au jour de l'I A, la mise à jour de votre site internet est très simple.

I'd booked a package to include "fast track", lounge and priority boarding at Orly airport. The website details advised I needed to collect a voucher from the French Bee desk on arrival. The desk sent me to the the check-in area. I was already checked in as I only had hand luggage. I was then told by the check-in staff that I didn't need any voucher. I suggested the website gets updated because clearly if we choose a fast track package... it's because we don't want to waste any time! I won't comment on the lounge, not worth it.
Returning from Réunion was rather hectic. We weren't allowed through passport checks until about 2hrs before the flight and so there were crowds of people waiting to get through. Not French Bee's responsability I guess.
But once we got to queue, our hand luggage and hand bags were weighed together to check they were max 12kg. Every single passenger had to do this, but the issue was that if you had more than 12kg, there was no time to check-in a luggage anyway as they didn't let us in early enough. You can imagine the stress caused to many people. I think that was a French Bee directive as they did not do this for other airlines.
I mean... it's a budget airline so I didn't expect much, but they still managed to disappoint.

Meilleure compagnie pour voyager vers la Reunion. Les siéges sont etroits mais ceux de corsair sont pires. Air austral m a laissé une fois en plan sans aucune information pendant des heures. Frenchbee a une meilleure communication en cas de problème. La nourriture est mauvaise, mais c est pire sur les autres compagnies. Option payante pour les sieges mais au moins j ai tjrs eu ce pour quoi j ai payé... contrairement à corsair qui sont de veritables escrocs.

I arrived at check in at 16:50, I was having issue with machine and it would not print my baggage tag. The agent kept redirecting me to different people then finally told me go to the desk. When I get to desk the time is 17:10. They tell me you can’t check in because it has to be 1:30 before flight at 18:30. I had to throw my entire checkin bag in the trash because the agent failed at their job when I was on time. I just threw away $3,000 in that bag. I’m never flying this airline again. I’m filing a complaint with Ory Airport as well on this. You can go check cameras as see the mess of me going to different agent trying to get my bag tag. I was already checked in. Most airlines allow up to 1 hour on international flights. I was just in Ibiza, as long as the customer is line they still check the bag. The EU will get this complaint as well against these employees