OMG! I just got my "f" necklace today, I absolutely love it! Excellent quality and a nice weight. The engraving is super fine and you really can't see it until you're super close up. So glad I bought... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was so excited to receive my Anxious AF Stainless Steel Necklace, until I opened it & realised the small disc that's engraved is so ridiculously tiny, it doesn't matter how close you are, it is ill... Se mer
I received my item within a couple of days of ordering. I notoriously turn green with any plated jewellery and can only wear real solid silver (not my colour) or real solid gold (hella expensive). I b... Se mer
Really quick delivery and great products. Zome very amused friends with their Christmas presents. It's always a slight unknown ordering after seeing an insta add buy I had no problems at all and the n... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The antithesis of typical friendship gifts, FRANKLY is the home of brutal, honest and satirical jewellery gifts. Whether you are buying a gift for yourself, your bestie, or your partner, our pieces are a subtle f*ck you to the world, that reveal parts of ourselves not often found in dainty and delicate pieces like ours.
Kontaktuppgifter
Unit 13c Miners Way, CT3 4LQ, Hersden, Storbritannien
- help@franklycollective.com
- franklycollective.com
4,4
Utmärkt
99 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Frankly Collective
We are so pleased to hear this! Thank you for your lovely review 💕
Fab product and amazing service
Fab product that I bought as a gift for a friends birthday. Amazing communication with the company due to the postal strikes, received the order in plenty of time.
Will definitely be ordering from here again!
6 december 2022
Omdöme utan inbjudan
Svar från Frankly Collective
Hi Helen, thank you so much for your kind review, we are so pleased that you love your order! 💕
Can’t wait to buy more!
Great product that I cannot wait to give to my friend for Christmas and also great communication between the customer service team as to tracking the parcel I ordered, due to the post office strike they were quick to respond to let me know it had been sent, will definitely buy from them again!
5 december 2022
Omdöme utan inbjudan
Svar från Frankly Collective
Thank you for such a lovely review Anya, we hope your friend loves her gift! 💝
My order still hasn’t arrived a week…
My order still hasn’t arrived a week and a half after ordering it
5 december 2022
Svar från Frankly Collective
Hi Hope,
We are so sorry to hear of your disappointment . Sadly the Royal Mail strikes have caused significant disruption within the delivery network, creating a huge backlog that is taking time to get through.
We can assure you that your order was shipped from us on the 29th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, and with more scheduled over the coming weeks, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
I've still not received my order or a…
I've still not received my order or a response from my contact with Frankly chasing it. Terrible service so far. Very disappointed.
1 december 2022
Svar från Frankly Collective
Hi Emma
We are so sorry to hear of your disappointment . Sadly the Royal Mail strikes have caused significant disruption within the delivery network, creating a huge backlog that is taking time to get through.
We can assure you that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, and with more scheduled over the coming weeks, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
I haven’t received my item so I am…
I haven’t received my item so I am unable to review
1 december 2022
Svar från Frankly Collective
Hi Lauren
We are so sorry to hear this!
We can confirm that your order was shipped from us on the 24th November, and should arrive with you shortly.
As Royal Mail have been going through a period of strike action which affected collections and deliveries on the 24th November, 25th November, 30th November and 1st December, deliveries are taking longer than usual, and we thank you for your patience.
Kind Regards
Frankly Customer Care Team
Svar från Frankly Collective
Thank you so much for your lovely review!
Absolutely LOVED my Frankly necklace &…
Absolutely LOVED my Frankly necklace & so did my bestie. Gorgeous quality & SUPER fast delivery! Thanks Team Frankly!
12 november 2022
Svar från Frankly Collective
Thank you so much for your lovely review!
I did like my end product but the chain…
I did like my end product but the chain looks cheap
27 oktober 2022
Svar från Frankly Collective
We are so sorry to hear this, we can assure that our chains are made to last, but if you do experience any problems at all, please drop us an email at help@franklycollective.com so that we can assist 💕
Svar från Frankly Collective
So lovely to hear 💕 Thank you for your review
Beautiful necklace
Arrived on time, packaged beautifully and the necklace is just perfect
21 oktober 2022
Svar från Frankly Collective
Thank you so much for your lovely review, we are pleased you are happy with your purchase :)
Svar från Frankly Collective
Thank you so much, we are pleased to hear you love your necklace and that it arrived quickly :)
Quick delivery, good quality.
Arrived quickly, nice customisable packaging included with the item for onwards gifting and necklaces appear to be good quality.
16 september 2022
Svar från Frankly Collective
We are so pleased to hear you love your order 💗 thank you for taking the time to leave us this lovely review 💗
I was anxious for my parcel to be…
I was anxious for my parcel to be shipped as it was a friend I was traveling to visit, I got a really prompt response back and it was great!
13 juni 2022
Svar från Frankly Collective
So pleased to hear this Kate, thank you for leaving this lovely review 💗
Beautiful necklaces
Beautiful necklaces, stunning quality and really lovely packaging! Adore the stickers, Thankyou
13 juli 2022
Svar från Frankly Collective
What a lovely review, thank you so much! 🤦♀️
Rectified a previous problem…
Rectified a previous problem excellently.
8 september 2022
Omdöme utan inbjudan
Svar från Frankly Collective
Thank you so much for your feedback Sarah. We are pleased your parcel arrived and you love the product 💕
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