Fragilepak Omdömen 

I have been waiting almost a month for a couch and chair to be delivered. Just hosted a party in our new home without living room furniture. Ordered through AAFES and didn't have a choice on companies. Been scheduled for delivery three times now and I have had to contact the company to get updates and all three times I get an email the day after delivery saying its "unscheduled". Still waiting for an updated delivery date as of 1 May, first delivery date was supposed to be 4 April. 91% 1-star reviews...do better AAFES in choosing the shipping company to support our service members making purchases with you. Order number is 263U1285657 since all the previous reviews had similar experiences and apparently leaving a review here may actually get someone to fix the problem and not simply reply with a canned "sorry for this inconvenience, please provide your order number and we will fix this".

Honestly the worst experience I’ve ever had. The delivery team arrives 2 hours outside the window for delivery- I had to call the company to make sure they were still coming because no one had reached out and I took a half day from work so I could be there for the delivery.

When they go to drop off my couch- the delivery team clearly had no idea what they were doing. They manage to get my couch stuck in the front door after they ripped my front door off its hinges. It’s snowing and below freezing and at this point my front door is now damaged. The delivery team tells me it’s my problem and then they threaten to call the cops on me for asking to talk to their manager. They then leave and I have to move the couch by myself and fix my front door because it was snowing and I live in an unsafe neighborhood.

After that I contacted the customer experience team no one responded to me or apologized for my horrible experience.

By far the worse service I have ever paid for and experienced. Stay away from this company at all costs.

Not even a question. Worst company I’ve ever had to deal with. Ordered high-value items from crate and barrel furniture. They have scheduled and canceled deliveries four times now. Now order is being split on different days. So much in terms of bad communication I have spent hours between emails and phone calls, not to mention all the money I’ve lost by missing work and them not showing up

Truly the worst company ever. Purchased an item from Homaray Furniture. They guarantee 48 hour dispatch, Guarantee date delivery, delivery within 15 days, and guarantee compensation for late delivery. My receipt shows I was to receive my item by 4/20. Of course I did not. When I didn't I called FragilePak and they told me the item was just now leaving the warehouse. 15 days after purchase. Then they said I was getting the item on the 25th, then 5/1 then 5/10. I tried to cancel the item with Homaray and of course they wash their hands of the shipment once Fragilepak has it. Some have written that the delivery from Homaray using this company is 9-11 weeks. Constant excuses and constant date changes. I have definitely filed a dispute but it seems a lot of businesses use this company. They are the worst.

Can't believe Costco uses this company. I was texted a date for delivery (came at 10pm at night) only to find out when the date arrived "not enough items going to your area, delivery not happening' Now NO IDEA when I'll the items that via Costco I have paid for in full. Never once was I told "you'll get it when we kinda feel like it"

Worst company ever. Waiting forever. This is a joke. Will never again request delivery from the store or any store that uses them.

If I could give this company negative stars I would. I really wish I would have known AAFES was using this company to ship my TV and I would have elected to purchase elsewhere. I really don't understand how this company is still in business with so many negative reviews and issues. I bought a TV online two weeks ago from the base exchange that is only an HOUR and a half from my house but somehow my TV is not here. The website says it was shipped on March 31 and when I reached out to FragilePak inquiring about where my TV was (because the online tracking information they provide is trash)...I got "my item is in transit" How long does it take to get a TV from Wright Patterson Air Force Base to Columbus Ohio? It is insane that I paid so much money for my purchase and now having to wait with no certainty of when it will arrive or if it will be damaged upon arrival because based on other reviews it is a possibility. I went to check the useless tracking link they provided to see if maybe just maybe there is more detail now since they said the delivery would be between April 13-17th and now they changed the delivery window to April 20-24th!! Where is my stuff!! I am going to find a way to route this up the chain through AAFES so they can be forced to drop this company.

I am editing this review to add my pro number since they asked for it even though I can’t reply to them. Pro number is 263U1312865 so you can inquire at the senior level as you state.

The delivery team from FragilePAK refused to assemble my white-glove delivery items from Crate and Barrel. They tried to dump the items in my garage and leave. The two men were verbally abusive when I said that they would either need to assemble the items or take them back. The entire FragilePAK team was rude and unprofessional, not to mention extremely late with the delivery. I would not recommend this company.

PRO #212U1176563

It’s a shame that Vets and Service Members have to rely on this company for BX purchases. Been waiting almost 3 weeks for a TV to arrive. I called customer service and they said the TV is shipping from Indiana to Salt Lake City even though I am in Colorado. Even the customer support lady was confused.

Pro number is 263U1298002. Hope this gets resolved soon.

Update @ FragilePak: I went to your warehouse to pick it up. Please do better.

This is the worst company ever! Their customer service is beyond awful! Their employees are rude and when you ask for a supervisor they say no one is available. The date my item was supposed to be delivered was not and for some reason their customer service seems to this that it’s a me issue when it’s not! But perhaps a lawsuit and getting the BBB involved will help them out.

If I could give you a zero I would
WORST company ever and worst delivery team. My chair was supposed to be delivered in November I received it today3/31 damaged and the delivery team have the worst customer service/care

If I could give it zero stars I would do that! I ordered a sofa that was supposed to be delivered in a week. It was wrongfully scanned and shipped to the wrong hub in a different state. When you contact them, they’re annoyed you’re asking the status. They say they’ve “already contacted the hub” but never provide the location of your item or status.
Long story short. No sofa, terrible customer service and complete logistic incompetence. If you’re buying something and they use Fragile Pak run the other way!

BROKE OUR BRAND NEW COUCH

56U1304055

Unprofessional company...I'm still trying to get a real answer as to when my dryer will be delivered. It's been a few weeks now...The ETA tracker is a straight up lie and I found out after asking customer service directly that my package was only four hours away for roughly the last week. I was told it would be shipped out yesterday and that was a straight up lie too because that same day I asked again and they gave me an answer of a week. How do companies like this stay in business. It's a shame veterans and service members have to experience this when they purchase off the exchange website. PRO #: 263U1281815

Delivery was scheduled for yesterday, 1-4. Never came, no courtesy call to let me know they wouldn't be here, no one contacted me to reschedule, they haven't respond to my email asking for information. Phone number to local warehouse is not available. I called the Henderson NV number with tracking number. That person had no information as to where my order is. Person took my number and is looking into it.

Ordered a large screen television. Waited 2 weeks for the delivery. FragilePak delivered. First thing I noticed that seemed a bit off, was that I was outside as they were going to offload from the truck. The guy opened the back of the truck and went inside and IMMEDIATELY shut the door behind him. Then he cam back out dragging the TV and again shut the door. They offloaded the truck, and brought it into my home. When we unpacked the TV later, it had a GIANT crack on the screen and was not usable. It had to go back so I arranged that with the place I bought it from. I received an email from FragilePak, and they said they appreciated Feedback, so I responded to the email and gave them feedback. Their response was "sorry about that, but you have to contact the place of purchase". So they didn't really want feedback, nor do they seem to care all that much.

I paid an additional $200 for a white glove service on the NordiTrack website that included delivery, assembly and to make sure the equipment delivered was well within working order. Fragile Pak had a contract with NordiTrack. The treadmill was not finished being put together, several pieces were put on backwards so the pieces that were not put on did not fit (obviously), they lost an important bolt so the belt portion of the treadmill can’t be pushed up to be stored, they installed the wrong size bolts that went right through the plastic trim, they took the tools that came with the package of bolts from Norditrack, installed all bolts with a power drill so the bolts are stripped and won’t come out to be corrected with the right size bolts. It’s completely unprofessional, unethical and disgusting. The two installers reason for not completing the job was that the 1/2 hour allotment was over, but it hadn’t been a 1/2 hour yet, I was the only customer on their schedule and first in the morning. I am disabled and can’t use my hands. Paying for a service and not getting it is fraud. This has caused my health to be postponed by not having a very expensive piece of equipment put together and damaged that I needed and now even more expense to try and find help to complete the assembly.

I want my $200 back on my original form of payment. Order number: 539U1222721. Delivery date: 03/09/2023. NordiTrack, Americans with Disabilities Act will be notified if this issue isn’t made right. Please give me back my $200 for a job not completed that I paid to have completed.

Saw other negative reviews.
Ordered a TV from aafes.
Great communication and my order arrived on time, on schedule with zero damage.

Awful. Paid $99 extra for “white glove” service for delivery and removal of item. Everything was going well until they were wrapping up the old item. One of the two movers knocked over an ornament in the wall. No apology was given- just didn’t care. Contacted company. They replied and are addressing it. Will let company that picked them to deliver item not to use them for our future pending deliveries.

HORRIBLE HORRIBLE experience with Fragilepak. They quoted me 5 days transit and currently we're at 6 weeks and they just keep telling us different stories. "it's delayed due to weather" " It's stuck in
California" Wait not it's not its in Transit. Wait it's in Utah, no it's not... We are hoping our table we shipped isn't lost or stolen. They will not give us a straight answer, I have never had such a terrible experience with a shipping company. Whatever you do, do not use Fragilepak to ship your goods.