Fragilepak Omdömen 

If there was a zero, I’d give it. WHY ANY COMPANY would hire these bozos to deliver even a newspaper is beyond anyone’s brain.
I still can’t get my couch delivered from
these fools and I’m about to call the state Attorney General about this.

Horrible company. They were supposed to deliver my treadmill and got here and said they needed more men. I had to wait three weeks and they showed up again with the same two me. Although the company I purchased the treadmill from approved more men. They are incompetent with horrible customer service. I’m about to cancel my entire order.

I placed an order for a new couch and it was delivered to my local area February 8th. Since they were backed up, the only day they could deliver was February 22nd. They told me they would contact me 24hrs prior to arrange pickup time. Since I work a lot of shift work, I was awaiting a call.

I never received a call, just an email giving me a time frame of noon-4pm. I needed to be to work at 3 so I emailed back to tell them that time would not work, could I get an earlier time. They responded with “thank you for confirming your time”… next I called to explain it to them on the phone. I was told that since it’s been confirmed, they cannot change it. They can reschedule it for the end of March. I tried explaining that I did not agree to that time but they just kept talking in circles.

I then received an email stating a visit attempt will be made between noon-2pm. That works out much better and agreed to it, even though it’s tight. The delivery crew will call me 30 minutes prior to arrival. I called at 2 because I was confused. After a 20 minute conversation, I found out the customer service reps attempted to cancel my delivery when I explicitly told them not to cancel it even though it conflicted with my work day, I would figure it out. Not once did I say to cancel or reschedule my delivery, I was simply trying to change the time that I did not agree to in the first place.

The communication was absolutely horrendous. I spent thousands of dollars on furniture, waited weeks for delivery, only for this company to hold my goods hostage. I have never encountered such poor customer service and I will admit, I lost my cool on the phone with them. I highly recommend you use someone else, it’s not worth the stress.

Awesome job they did in delivering my package and not only that, but delivered it at a early time than I requested which was great! Furthermore, I don't know the Hispanic guys that delivered it into my house but they were awesome as well! Great Job Fragilepak!

I ordered my tv on January 4, and finally received it on January 27 but I had to pick up my own package from the facility because fragilepak did not want to send their delivery drivers up 3 flights of stairs. The delivery date also kept getting pushed back every time it got closer to the arrival date. This is unlike the exchange for packages to be this delayed, I really hope they discontinue use with this company.

Terrible experience! They scheduled delivery on 2 separate occasions with 4 hour windows. On the first they notified after the allotted delivery time that the items didn’t make it onto the truck. On second occasion (today) I called FragilePak this morning to verify the items are on the truck to which they confirmed it is and I’ll receive the delivery by noon. It’s now 2pm and they notified me it’s been rescheduled as it was placed on the wrong truck/route. They don’t even have the decency to notify you early so you don’t waste all day waiting for them.

This company pretty much has the WORST customer service I've encountered. Trying to get a phone call back from anyone at this business is basically impossible.
They have an automated robot that calls and informs you of a delivery coming your way every time without the option to speak to an actual person. We are a small third party installation warehouse. After I received the automated call I tried to call the customer service number to find out more about this large quantity of (30) chairs headed our way. I was on hold for almost 20 minuets waiting for a human to answer. I ended up hanging up because I had more work to do. I sent them an e-mail instead. ZERO response. Next thing I know a few days later (30) chairs show up and they are not even for us. They had the wrong address. Had someone bothered to respond to my e-mail or call me back it could have saved myself and the driver a WHOLE lot of time.
And this isn't even the first time this has happened with this company! They have never once responded to their "Can I help?" customer service form online.
Do not use this company for your shipping needs. They are TERRIBLE!

The absolute worst company on Earth. I ordered a sectional from AAFES exchange on November 13th. December 11th Fragile Pak received the sectional for delivery. I have still not received my sectional. This is complete scam ran by AAFES and Fragile Pak. I will be disputing the charge with my bank today. I wish I did my research before ordering from AAFES. I know they have daily complaints about this company and still use them for shipping. Something needs to be done but from looking a the years and years worth of complaints, I doubt anything will change.

I can be honest; I cannot be helpful, and I can't be constructive. This company is nothing but irresponsible and thoughtless to its customers. 3 times now, I have returned my product that I ordered to Aafes because FragilePak either lost the product or misplaced it and or delivered it late. Please refrain from ordering large /bulky items from Aafes and please write a review about your dealings with Fragile Pak. I have also sent a letter to my Congressman Bryan Steil of Wi. to see if he can send a msg to Aafes to discontinue there contract with Fragile Pak.

Second: as u can see below, there answer to this problem. I want for me and the Public for Fragile Pak to answer Publicly how they are going to resolve this situation...Transparency is the key to Honesty!!!!!!!

Terrible shipping company. My furniture delivery is already 3 weeks late and they lie to me that truck driver came to your address and nobody was there. Very frustrated with them. Already called them 7 times and am still waiting for these terrible company to give me an estimate of when they are delivering the furniture I paid for more than a month ago.

I placed an order for newborn furniture and still have yet to receive my item. Every time I’ve called. I’ve been given the run around. I called again Tuesday of last week only to have them tell me my package was already supposed to be here but it’s been delayed due to the weather. Ok understandable. Called once more time Thursday to have them tell me AGAIN, my package is still in the warehouse in Indianapolis and it hasn’t moved. Nor could they tell me when it’ll be taken to the location in my state! I’m pissed off. This item is for a newborn who will be here in maybe FIVE weeks! I DO NOT have time to keep playing games!! This is ridiculous. When I call tomorrow and it’s another excuse, you can bet your ass I’m coming to Indianapolis warehouse myself and getting my order! I’ll purchase a U-Haul! I’m a Mother first!! I’ll always COME THROUGH FOR MINE! Here it is January 3rd and I still have no update on my order!

Would give zero stars if I could. Stay away these people are deceitful & have no customer care. Had a pickup scheduled today for a pricey appliance, called halfway through the 4 hour window to get an eta. Was told they canceled our pickup, claiming they stopped by & we didn’t answer. Provided no option to come by later in day during time window. Doorcam footage shows they never even drove by our house, nonetheless rang the doorbell. To make it more clear they were lying - we were actually outside with our garage open all day working in the garage. Received no customer support in response, besides sitting on hold for nearly an hour.

Extremely poor service from FragilePAK. Furniture shipped on Dec 8, 2022 was originally to be delivered Dec 23, 2022. Still no information today 29th Dec 2022. IT’s taking days to be brought in to the last mile location from a warehouse just 1.5hr driving distance…. Think twice when buying furniture from JUBILEE FURNITURE.

Honestly the absolute worst experience I have ever had dealing with a company. Ive been given the runaround for SIX weeks trying to get them to complete a delivery. Cannot begin to explain my frustration. Always seem helpful on the phone promising to sort out the issue but nothing ever gets resolved. Would not ever use them or any company that contracts with them.

Told me it was arriving twice and never showed.Were supposed to call and give me a time window. Never did.
Wasted Two whole days for nothing.

AAfees is going to be forced to removed from vendors list after All the hell I am going to raise with my Congressman.

I ordered several items from AAFES, all shipped through Fragilepak. WHAT A PAIN. A mattress and foundation were supposed to be delivered 12/9/2022. Instead, a bed and side table that was scheduled to be delivered on 12/12/2022 was delivered on 12/9/2022. So I figured the mattress and foundation would be delivered 12/12. I sent an email about the mix up and was told to wait until the 12/12 delivery.

Well, we can't seem to figure out if that 12/12 delivery is going to happen. I received no notice of a 4 hour delivery window, I sent email requesting and got no response except the automated one. Waited over 30 minutes on hold to talk to a person at FragilePak. They don't make it easy to even find a number to call them. She tried to check with the warehouse and couldn't get an answer. It's 3 pm and I've spent the entire day waiting - apparently for nothing. If I check online (at least for the items that have already been delivered,) they are still showing a delivery date of 12/12. Nothing arrived on 12/12 and I had to make another call back to them, they did not contact me.

I have since found out that they created a document to try to show proof of delivery of the items that are missing. It shows that they were delivered on 12-9-22, when the items that actually were delivered arrived. Then they created documents showing that those items actually delivered on 12-9-22 (the bed and the table) were delivered on 12-12-22, when NO deliveries were made. I have no idea why they decided to create documents with the other date for items they had actually delivered. Instead of the full signatures that I signed for those received items, these created documents only have my initials. They also list several questions that are answered YES/NO - I never saw those questions when they made the delivery, and yet they are all answered. They were not answered by me. This is just weird in my opinion. I have downloaded copies of all of these documents.

I had no choice in using this company, as that was decided by the shipper. I have contacted the shipper and they are checking into it from their end.

If you have a shipping company choice, consider others. This one is disorganized and difficult to communicate with when something goes wrong.

Edited to add "PRO" numbers (seriously, PRO?)
Orders that were actually delivered on 12-9-2022 were 263U1095555 (bed) and 263U1095553 (end table.) They changed paperwork to show that these were delivered on 12-12-2022, when NO ONE CAME TO MY HOUSE.

Order that they SAID was delivered on 12-9-2022 but which hasn't shown up at all is 263U1095552 (mattress and foundation.) Still waiting to see this or to get an accurate response.

Another order scheduled to be delivered 12-15-2022, 263U1095554 (recliner chair.) May the delivery angels guide this one to my home on time.

UPDATE: We did NOT receive the delivery scheduled for 12-15-2022. My husband and I were home all day. I was a few feet from the door at all times and kept the phone by my side. I discovered in the evening that a message had been left on my cell phone, which is NOT the number I have given as contact, saying that the delivery team was at my house. No delivery person knocked on the door or called. Besides both me and my husband being here all day, we have 3 dogs that would have alerted to someone at the door and they were quiet all day.

So, still no chair delivery. We do have the mattress delivery scheduled for next week.

Edit 12/19/22 The very fact that this is being dealt with on a public post on a 3rd party review site, rather than through direct calls and emails with me the customer, speaks volumes for how FragilePak runs their business.

Update 12/22/22 - Had a call from a manager a couple of days ago, so now I have a phone number to call if there are any more delivery problems. I did receive the scheduled delivery on 12/21/22. The box was mangled a bit but the contents were still ok.

Awaiting one more delivery that is scheduled on 12/23/22 to complete my order. I'll update on that.

I’ve seen so many bad reviews about the deliveries so I wanted to tell you about my great delivery service I had today. Joe’s Delivery Service brought my perogola, that weighed 732 lbs, all the way up my 80 foot driveway. They were nice as could be and were on time. I couldn’t be happier!

They literally are boarder line harassing customers. There’s no reason to email me 3xs, leave me 2 voicemails and text me 3xs…. IN ONE DAY! No need.

How could this company be allowed to stay in business. CB2 should be ashamed. If you’re reading these reviews and considering ordering from any brand that uses fragilepak trust me RUN the other direction.

Worst experience ever! My package is a month late now. Nearly zero communication. I finally received a call two days ago saying my order would finally arrive yesterday between 7-11:00 am. My package did not arrive and I have heard absolutely nothing from them!