Fragilepak Omdömen 

I have a major beef with Fragile Pak Delivery driver. I bought a treadmill and other workout equipment from the Exchange. My delivery date was scheduled for June 27, 2023. The delivery driver, Timothy E Gonzalez, based off the caller ID, called me at first to confirm that he was about 20-25 min from my residence. Then I called back shortly after to let him know to park on the main street since I lived in a duplex. Timothy proceeded to tell me that he insists on bringing the items in my garage. I told him that it was not an option because my garage is full of two cars and there was not enough room let alone for two huge boxes of exercise equipment. He offered to reschedule, and I denied rescheduling because I had “Threshold Delivery” meaning that “…they will deliver to the first dry area inside your front or porch door or to your garage.” Since I declined the delivery to the garage it should have been delivered at my porch or front door. Period. According to their terms and conditions. So, Timothy was not adhering to his employers’ terms and conditions. Very big problem itself. Moving on, Timothy then decided to tell me that he was parked in the neighborhood but on the opposite side of the road. I made it abundantly clear to him that where he was parked at is not my house and he was unsure where my address is. Before I could help him out, he told me that I had an attitude and that “he did not need this” and then hung up on me. I contacted customer service about Timothy’s behavior and then walked out to see if he was relatively in the same area of my house and he was not. Since he mentioned that he was in the neighborhood I walked down the alley and found him parked at the end of the alley not even close to my house. He was already on the phone with his customer service spreading lies and defaming my statute making me seem like I am the bad guy towards him. He also had no other passenger or employee with him to help him with 300 pounds worth of equipment, which according to Fragile Pak customer service, he was supposed to have a helper assisting him with carrying such heavy loads. So, they were already in the wrong. I confronted him in his truck and told him that he was not at the correct address, and I pointed that my house was in the opposite direction. Making it clear to him again. So, I had no choice but to reschedule my package because of his nasty attitude. I was on the phone with customer service and talking to the Timothy, the delivery driver, simultaneously. He drove off and I walked back to my house trying to reschedule my deliveries, next thing I know I see Timothy making a turn down my street and sped down the street aggressively passing my house. I tried to flag him down since he was on my street, and he looked at me and proceeded to exit out the neighborhood. He belligerently stared at me while he passed my house. I was appalled. I have never experienced such recklessness with my items. Timothy was driving a loading truck that was equivalent to the size of a U-Haul 3–4-bedroom truck. He was weaving in and out of the neighborhood at high speeds and I can only imagine was happening in the cargo area of the truck with mine and everyone else’s items and how it could be damaged in the process. I spent nearly $5k on the exercise equipment for me, my equipment, and other people’s belongings to be treated with such animosity. It’s unfair and nearly inhumane and just plain insensitive. My last gripe about this intolerable and in suffering experience is the fact that Timothy was able to contact the warehouse or whomever stating that he is not going to proceed with delivering my items, according to the company’s terms and conditions for Threshold delivery, meanwhile if the turnaround time for me to speak to a customer service manager and not a warehouse manager is 24-48 hours. How is that remotely fair based off the experience that I endured? Meanwhile it takes one phone call from him, and he does not have to deliver my items? There system is already against the customer no matter how much money was involved to pay to have items shipped.

I had a pretty dismal experience dealing with this company until Alyson from the Las Vegas office stepped in and remedied the situation. I would give this company another chance now strictly based on her leadership and her ability to react and address. If I was reviewing based on my interaction with Alyson I would give 5 stars. I hope this company takes feedback to heart. They need more people like her and they need to do some deep digging to change some fundamental cracks in protocol. At least it appears they have some good people to work on that.

Couldn’t have been worse on this shipping of a product I bought. First they expected the delivery to be by June 6th then changed it to June 19th. I was given a four hour window when to expect the delivery, saying they would call 30 minutes ahead of arrival. I was told they’d deliver it to the first “dry place” at my home. Then said I’d need to sign for the delivery.
….I received no call for the 30 minute prior to delivery. They didn’t deliver to the first “dry place” instead my furnire was left at the start (of my FLAT driveway) in the rain. They never even knocked on my door to tell me that it had been delivered much less than wanting a signature for delivery. Luckily I just happened to look out the window and saw my package (230 pounds of furniture) sitting at the street in the pouring rain.
Luckily it wasn’t damaged or stolen!
I would never recommend this company for delivery!
My Pro number was 265u1414059.

ON MAY 18 ordered from the EXCHANGE ONLINE A GRILL FOR MY HUSBAND FOR FATHERS DAY WAS SHIPPED OUT ON 19 OR PICKED UP BY CARRIER FIRST MESSAGING FROM FRAGILE PAK WAS POSSIBLE DELIVERY BY JUNE 8-12. NOW FATHERS DAY HAS COME AND GONE AND STILL NO GRILL ITS BEEN OVER 30 DAYS THAT THIS COMPANY HAS HAD THIS GRILL. SO I CALLED AND CANCELED THE ORDER . NORMALLY A SHIPPING COMPANY SENDS TEXT OR EMAILS TO UPDATE NOT THESE PEOPLE.

Worst. Company. Ever. Why Crate & Barrel uses this company is beyond me. On the rare occasion you speak with someone they don't know whats going on or they tell you the wrong thing. Our first delivery with them was a fiasco. We have been waiting over a month while our "paid for" furniture is sitting in their warehouse.

I’ve been waiting for my mattress to be delivered to the final mile facility. The delivery date on their link they provided me to track my order has changed 4 times, and unless I get a notification tomorrow, that date will be pushed back again. At this point I’m wondering if I’ll even get my mattress that I ordered. Logistically speaking, this company is terrible at the one service they provide. And I see that I’m not the only person with delivery issues. If I had a choice I would never go through this company again, and I will make sure to advise anyone that is considering this company to not make the mistake of acquiring their services.

WHAT A NIGHTMARE!!!!
I ordered living room furniture that was to take 2-3 weeks to be delivered from a town less than 3 hours drive away. The arrival date kept changing with no intimation to me the customer. When I tried calling their agents did not know anything except to keep apologizing and even they could never reach their warehouse! Finally they asked me to schedule delivery that was another two weeks out that I reluctantly accepted, not having any choice. They promised that 24 hours prior I would receive a call to be provided a 4 hour window. Of course that did not happen and nobody at their end was surprised when I called to ask for the window. Finally on the delivery date after I had wasted half my morning waiting for them to tell me what that 4 hour window would be, I was first told that it would arrive around 1 pm that then changed to between 2 and 7 (can they do any math? That is their 4 hour window??). Anyway, after having wasted my morning waiting to learn this I was stuck. The window came and went with no information or updates. I kept trying to call any and all of their numbers I could find and reached the truck driver who told me that they would deliver around 8 pm. I had just wasted an entire day away from work so I said OK to that. After 8:30pm I started calling again with no response except a text message showing that they were stuck in traffic 15 miles away with no indication about their estimated arrival time!! No answers to phone calls either!! Next morning when I called, I got another vague unmeaning apology and an offer to re-schedule in another 10 days!!!! What a nightmare!!!!!

Ordered a sofa through the Px website in mid may. It shipped a couple weeks later, and everything seemed to be pretty reasonable. Eventually I was sent a message to pick from 3 possible delivery dates, and picked the first one available.

Company SEEMED to be pretty thorough with making sure the delivery date was communicated to me via automated calls, emails, and text messages.

Fast forward to a day before delivery and the company once again sends me messages, emails, and calls specifying the 4 hour time range that delivery should take place. The message even went as far as to include a link that I had to push to confirm that I would be available during the delivery window (which I did confirm).

The morning of the delivery (about 3 hours before the earliest potential delivery time), I get a phone call saying that, “the driver couldn’t fit your sectional on the truck for delivery and will have to reschedule delivery for next week”.

Absolutely ridiculous to have the delivery date and time confirmed up to a few hours before delivery, only to have the driver claim it won’t fit on the truck somehow.

Ridiculous.

Wish I could give zero stars. This company is useless. Ordered a freezer over a month ago. It still is not delivered and they’ve missed two possible timeframes for it to arrive to their “last mile” location. I’m not even sure they know where their last mile location is. Never EVER count on this company to deliver anything timely. It is a shame the PX uses these folks to ship stuff. They are rude in messages and contradict everything. It doesn’t take 6 weeks to deliver a freezer

Edit to provide: 263U1365883

My date was changed again: after many promises. Yet again; no way to schedule my delivery date. I get stuff faster from Aliexpress than this company

If I could pick 0 stars I would. I had missed 2 calls but called back within a minute after picking my kids. Supposedly the truck was at my home, over half an hour early. I called back immediately and was met with something similar to this: "I can't get in touch with the team members, so you will need to pick a new date for your package to be picked up." The next available date did not work for and they were unable to offer any other dates. Likewise, they could not give me a window of time in which the truck would arrive on the next available date until the day before...Ridiculous. People have JOBS, APPOINTMENTS, CHILDREN, etc. The customer service reps were incredibly unhelpful, and the overall vibe feels like sketchy, unsuccessful business practices.

If you order anything and the shipping company is FragilePAK simply cancel your order. You will never get it, my order has been pushed back for the last month. They give you a week window and on the first day of that window it will be pushed back another two weeks… you won’t get any notification about your shipment being delayed or a reasoning why.

This company ridiculous! How are you going to put only half the order inside the house!? They took advantage of a young girl, telling her it wouldn't fit, which is not true because the chairs were the same width as the sofas. The sofas were just longer and heavier and know she wouldn't say anything. Shameful!

We were supposed to get white glove delivery on a living room, set consisting of couch, loveseat, and a recliner. They had called us the day before to set up a time between 12 PM and 4 PM, I arrived home at 10:30 AM and our furniture was sitting out on the drive, the worst thing about this whole situation is that you can never talk to anybody, never have they tried to call us. This company is unbelievable and I cannot see how they can stay in business. Besides, our recliner was damaged and so was the sofa. 361U1279522 I did provide all this information back on April 25 and you replied to me and was going to set up a time. We could talk on the phone and I never received that.

I would agree with everyone else. I’m not sure why the Army Exchange uses them. The service is god awful. They have canceled on me once already. Shipping also takes forever.

I will be writing to the CEO of the army and navy exchanges personally so that they don’t do business with FragilePak. With only negative reviews, it’s bewildering they’re still being used.

I have quite literally nothing positive to say about them.

Missed delivery window with no notice. When contacted customer service I had the added bonus of dealing with an incredibly snarky and passive aggressive rep who told me to just wait around another 2 hours or that I would have to wait till next week to even be able to reschedule delivery. It is abundantly clear based on the volume of similar reviews that this is just the way this company operates. My advice would be to avoid them if possible.

I wish I could give Fragilepak zero stars. Worst customer service ever. Then no call/no showed on me twice now, after attempting to deliver the wrong order. Called their customer service and they said “someone would get back to me “, but they never did. So that’s 3 times they have messed up. And here I am, still waiting on my delivery that was supposed to happen weeks ago. Today, again, they are 2 hours past their delivery window, and once again customer service told me they have no answers for me and would get back to me. Since that is the same thing, they told me last time when they never got back to me, I don’t have my hopes up. I would go out of my way to never order anything again if the merchandise company wants to use Fragilepak for delivery.

I paid for white glove delivery. This was a re-delivery of original order. And was anything but white glove! My furniture was dropped off not set up. And Partially
damaged Then a part was missing. The driver/delivery guy was not nice at all, he treated to take my furniture back to the store because he only wanted to drop it off at my door. I said okay then bring it back when your ready to set it up in my house like I paid for. I later contacted FragilePAK who wasn't helpful at all. FragilePAK excepted my money to do a job that they did not provide. FragilePAK did not address the workers or the lack of that was paid for. They only responded back telling me I need contact the company I purchased it from. I paid my money directly to FragilePAK to delivery to me. It's not right that I paid FragilePAK to do a job and theydid not do it. So I actually Paid FragilePAK to give me horrible service. If I could I would give FragilePAK a minus 10 star review!!!P S. A very disappointed customer!!!

Still waiting for my order to be delivered. When I call, I get the same run around about when it will be delivered
I purchased the item April 10th and have never received a call from them even though the tracking shows it has been sitting in the final warehouse destination since April 26
Not a good company at all

So far my experience with FragilPak has been nothing but a nightmare. I was scheduled for my newborn crib to be delivered. The delivery team came before the delivery window. They called because they could not find our home and because it was a random number I didn’t answer right away, I always just wait for a voicemail to call someone right back if it’s important. Instead of leaving a voicemail for me to call right back they decided to just leave. I reached out via phone and email multiple times and keep getting the run around about re-delivery. I ordered my crib from BuyBuy Baby and they are now closing down. I had no choice when I purchased the crib who they use to deliver with and so far it looks like I’m going to be out $900 for a crib that’s never going to arrive. Very disappointed and unprofessional company.
373U1305980

I had a delivery window between 9:30-1:30. I took off work for that time period and was home waiting for them. They are supposed to give a 30 min call ahead. Finally after not hearing anything at 3:30 I found a number on the website to call them. (they had not bothered to respond to the email I had sent them at 1:35pm. Turns out they were stuck at a previous delivery for over 3 hours. No phone call, no comunication, Nothing. Now I am waiting for a phone call for them to reschedule me.
2 days later Order 263U1333753 still no response on when we will recieve our shipment.